Strategy Before Software: What Organizations Should Clarify Before Building

Before a single line of code is written, the most important product decisions have already been made. Join us on August 12th as Zack Katz and Ian Misner welcome Brad Griffith of Buckeye Innovation for a conversation about why so many digital projects fail long before development begins. From unclear goals and undefined workflows to misunderstood user needs, Brad shares practical lessons from building websites, applications, and digital tools for purpose-driven organizations. Using a digital product strategy approach, Brad will explore how product teams can align strategy, design, and development to create solutions that solve real problems and deliver measurable outcomes. Whether you're launching a new WordPress product, planning a major feature, or evaluating your product roadmap, this episode will provide actionable insights to help you build the right thing before you start building anything at all.

Artificial intelligence is changing the role of software developers in ways that go far beyond code generation. On August 5, Katie Keith and Zack Katz welcome Ross Morsali to explore how AI research workflows are helping developers tackle problems that once seemed far outside their expertise, unlocking new opportunities for WordPress products and beyond. Ross shares how AI-guided research helped him completely rethink the indexing architecture behind Search & Filter by borrowing ideas from enterprise search systems and adapting them for WordPress. From there, the conversation expands into an exciting look at what's possible when developers use AI to venture into unfamiliar territory, including speech-to-text systems, custom language models, and other ambitious projects that would have once required years of specialized experience. Instead of asking AI to help us build faster, we should ask how AI can help us build things we never thought we could.

Most WordPress product founders start by building a plugin from scratch. Blake Whittle took a different path. As the owner of a WordPress agency managing hundreds of client sites, he acquired Infinite Uploads and Big File Uploads, inheriting an established product, an existing customer base, and a rapidly approaching Black Friday season. On July 29, Matt Cromwell and Ian Misner sit down with Blake to discuss what it really takes to buy and grow a WordPress plugin business. Blake shares lessons from evaluating the acquisition, navigating the critical first year of ownership, and balancing the demands of running both an agency and a product company. The conversation explores how an agency background can provide unique advantages when growing a software product, the challenges of taking over someone else's codebase and customers, and why acquisition may be a faster path to product ownership than building from the ground up. Whether you're an agency owner considering diversification or a product entrepreneur interested in acquisitions, this episode offers practical insights into buying, managing, and scaling an established WordPress plugin business.

What happens when you challenge one of the most established business models in WordPress? On July 22, Matt Cromwell and Zack Katz sit down with Rémi Corson, founder of SEOPress and creator of Milo, to discuss a different approach to plugin monetization: keeping the core product completely free while generating revenue through payments infrastructure and optional add-ons. After more than a decade at WooCommerce, Rémi set out to build a subscriptions plugin that avoids traditional feature paywalls and annual licensing. In this conversation, he shares the thinking behind Milo's monetization strategy, the tradeoffs of monetizing transactions instead of features, and what WordPress product owners can learn from building sustainable businesses around free software. Whether you're evaluating your own pricing model, considering a freemium approach, or wondering where the paywall should live, this episode offers practical insights into alternative WordPress plugin monetization strategies.

Every WordPress product owner has opinions about what drives growth, but what if your analytics told a different story? On July 15, Zack Katz and Katie Keith welcome Derek Ashauer, founder of Conversion Bridge and Sunshine Photo Cart, to discuss how conversion tracking data shapes the decisions behind his products and marketing strategy. Derek shares how he uses his own analytics tools to measure what actually moves the needle, from improving product features to identifying new growth opportunities. Along the way, he explains how real user data inspired his programmatic SEO strategy, why evidence consistently beats assumptions, and how WordPress product owners can make smarter business decisions by relying on the insights already available in their own websites. Whether you're refining your product roadmap, evaluating marketing efforts, or looking for sustainable ways to grow, this episode offers practical lessons in building with data instead of guesswork.

Are WordPress agencies approaching a point of no return? On July 8, Matt Cromwell and Ian Misner welcome Vito Peleg, founder of Atarim, to discuss the growing divide between agencies that are embracing AI and those struggling to keep pace. As automation reshapes how websites are built, managed, and maintained, agency owners face critical decisions that could determine whether they grow, adapt, or fall behind. In this conversation about AI for WordPress Agencies, Vito shares what he's seeing across the industry, from agencies using AI to scale faster than ever before to those losing ground as client expectations evolve. We'll explore whether retainers can survive the AI era, what work remains uniquely human, and how agency leaders can prepare for a future where intelligent agents become part of the team. Viewer Response Special thanks to M Asif Rahman, founder of WPDeveloper for this special key takeaways he shared on LinkedIn:

WordPress is often dismissed as a tool for small websites, but behind thousands of successful agencies lies a growing ecosystem of mission-critical infrastructure. On this episode of WP Product Talk, Katie Keith and Ian Misner sit down with Aurelio Volle, co-founder of WP Umbrella, to explore how a fully bootstrapped company built an essential platform that agencies rely on every day for site management, backups, monitoring, and security. Aurelio shares the journey from startup to seven-figure ARR without outside funding, revealing how customer feedback shaped the product roadmap, why reliability became WP Umbrella's greatest competitive advantage, and what it takes to earn the trust of agencies responsible for managing hundreds of client websites. Whether you're building a WordPress product, running an agency, or growing a SaaS business without investors, this conversation offers practical lessons on shipping quickly, building in public, and creating infrastructure that customers can't live without.

Most product marketing assumes customers are actively searching for a solution, but what happens when your ideal customers don't even realize a solution exists? On June 24th, Matt Cromwell and Zack Katz sit down with Alex Standiford to explore one of the toughest challenges in product marketing: helping potential customers recognize a problem before they begin looking for an answer. In this discussion on Product Positioning for WordPress Plugins, Alex shares strategies for creating customer "aha" moments, communicating value for innovative products, and guiding prospects from awareness to action. Learn why educational content, compelling use cases, customer stories, and effective demos often outperform feature-focused marketing when introducing WordPress products that solve problems customers haven't yet identified.

Join us live on Wednesday, June 17, 2026, at noon Eastern for WP Product Talk as we welcome Gina Gindorf of Loya for an important conversation about why so many online stores struggle to turn first-time buyers into loyal customers. In "The Retention Gap: What WordPress Stores Are Missing," we'll explore practical lessons from real merchants and uncover what actually drives repeat purchases. If you're focused on sustainable growth, this episode will help you rethink how you approach Customer Retention for WooCommerce and why acquisition alone isn't enough. Gina joins co-hosts Matt Cromwell and Katie Keith to share insights on loyalty, post-purchase experiences, and low-friction strategies that can help WordPress store owners increase customer lifetime value.

AI is rapidly changing how support and troubleshooting work—but how do you introduce it without losing trust? In this episode, Drew Wilde, Director of Product Management at GoDaddy, joins us to share how his team built an AI Troubleshooter inside managed hosting for WordPress. Together, we explore how AI can proactively detect, diagnose, and resolve issues like downtime, performance degradation, and common WordPress errors—while still keeping humans in the loop. Drew also shares the product decisions behind balancing automation, control, reliability, and transparency. This episode offers practical lessons for WordPress product teams, hosting providers, plugin authors, and SaaS platforms looking to introduce AI-powered support responsibly—plus what surprised the team and what they’d do differently next time.