The ITSM Practice: Elevating ITSM and IT Security Knowledge

ISO 20022 is reshaping global payments with rich, structured data, offering enhanced compliance, operational efficiency, and new revenue possibilities. As the 2025 deadline nears, financial institutions must modernize systems, reduce risks, and unlock powerful analytics. Ready or not, change is here.In this episode, we answer to:What happens if you’re not ISO 20022-compliant by November 2025?How does ISO 20022 improve payment data quality and analytics?What are the key phases to successfully transition your systems?Resources Mentioned in this Episode:StoneX website, article "STS – ISO 20022: A Global Shift in Cross-Border Payments", link https://www.stonex.com/en/thought-leadership/02-03-2025-sts-iso-20022/SWIFT website, article "ISO 20022 for Financial Institutions: Focus on Payments Instructions", link https://www.swift.com/standards/iso-20022/iso-20022-financial-institutions-focus-payments-instructionsS&P Global Market Intelligence website, article "ISO 20022 Adoption Poses Challenges and Presents Opportunities", link https://www.spglobal.com/market-intelligence/en/news-insights/research/iso-20022-adoption-poses-challenges-and-presents-opportunitiesErnst & Young website, article "Nine Considerations for ISO 20022 Migration", link https://www.ey.com/en_gl/insights/banking-capital-markets/nine-considerations-for-iso-20022-migrationConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

In today’s episode of The ITSM Practice, we explore the future of project management in an AI-driven world. How can project managers stay relevant when AI plans, flags risks, and analyzes moods? Discover how emotional intelligence, critical thinking, and ethical leadership shape the next generation of project leaders. In this episode, we answer to: How should project managers adapt when AI starts shaping decisions? What skills will make project managers future-proof in an AI-driven environment? How can we trust AI tools without losing human judgment and leadership?Resources Mentioned in this Episode:PMI Blog, article “Preparing Project Managers for an AI-Driven Future”, link https://www.pmi.org/blog/preparing-project-managers-for-an-ai-driven-futureAtlassian website, article “How to utilize AI for project management”, link https://www.atlassian.com/work-management/project-management/ai-project-managementPPM Express website, article “The Future of AI in Project Management: Trends and Innovations”, link https://ppm.express/blog/the-future-of-ai-in-project-management-trends-and-innovations/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Dive into this essential episode of "The ITSM Practice Podcast" hosted by Luigi Ferri, where we rethink risk management beyond frameworks and dashboards. Discover how hidden vulnerabilities can silently disrupt operations and why evolving from Risk Officer to Continuity Architect is crucial for true resilience.In this episode, we answer to: Which risks are we ignoring because they don't fit usual categories? How can we identify informal, undocumented, or assumed asset dependencies? What would happen if a quiet, always-working process failed unexpectedly?Resources Mentioned in this Episode:Scytale website, article “Asset-Based Risk Assessment”, link https://scytale.ai/glossary/asset-based-risk-assessment/Aptine website, article “How to conduct Threat-Based Risk Assessment, link https://aptien.com/en/kb/articles/how-to-conduct-threat-based-risk-assessmentBCP Builder website, article “What is the relationship between Business Continuity and Risk Management”, link https://www.bcpbuilder.com/business-continuity-risk-management/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Discover how ISO 27001 boosts fintech security, simplifies compliance, builds customer trust, drives operational efficiency, attracts investors, and supports scaling. Learn why mid-sized fintechs must treat ISO 27001 as a strategic asset, not just a requirement.In this episode, we answer to:How does ISO 27001 improve fintech security and risk management in 2025? Why is ISO 27001 crucial for customer trust and faster market growth? How can ISO 27001 certification drive efficiency, investment, and scaling for fintechs?Resources Mentioned in this Episode: SecFix website, article “ISO 27001 Benefits for FinTechs”, link https://www.secfix.com/post/iso-27001-benefits-for-fintechsNeumetric website, article “ISO 27001 Compliance for Fintech” , link https://www.neumetric.com/journal/iso-27001-compliance-for-fintech-1444/ISMS Online website, article “ISO 27001 for the Fintech Sector”, link https://www.isms.online/sectors/iso-27001-for-the-fintech-sector/Dataguard website, article “ISO 27001 on the rise: How the certification is driving value for fintech companies”, link https://www.dataguard.com/blog/iso-27001-for-fintech-companies-why-do-you-need-it-dataguardCertPro website, article “The Importance of ISO 27001 Compliance for Fintech Startups in Canada”, link https://certpro.com/iso-27001-for-fintech-startups/Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Many IT Professionals collect certifications, but real mastery means transforming theory into outcomes, leadership, and trust. In this episode, we explore what the ITIL 4 Master journey demands beyond exams and frameworks.In this episode, we answer to:Am I just qualified, or have I truly mastered IT service management? Can I speak the language of the boardroom, not just the server room? How can I design services that align with business needs, not just best practices?Resources Mentioned in this Episode: New Horizons, article “Everything You Need to Know About Achieving ITIL Master Certification”, link https://www.newhorizons.com/resources/blog/itil-masterVinsys, article “How do I become an ITIL 4 Master? Everything You Must Know”, link https://www.vinsys.com/blog/become-itil4-masterITSM Group, article “ITIL® Master: Everything about the highest certification level in the ITSM methodology”, link https://www.itsmgroup.com/news/detail/itil-master-zertifizierungPurple Griffon, article “The ITIL® Certification Scheme – Explained”, link https://purplegriffon.com/blog/itil-certification-schemeConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Discover how BIAN helps banks escape legacy traps by offering standardized, modular service domains and semantic APIs. This episode reveals why BIAN exists, what problems it solves, and how to assess your alignment with it. A must-listen for IT leaders in financial services aiming for agility and interoperability.In this episode, we answer to: What is BIAN and how does it standardize banking architecture? Why was BIAN created to address integration chaos in banks? How can you assess your services' alignment with the BIAN framework?Resources Mentioned in this Episode: Book “BIAN 2nd Edition – A framework for the financial services industry. Van Haren Publishing.BIAN Website, article “New Study Reveals Banks Struggle to Achieve Priorities, Meet Customer Expectations Hampered by Technology Modernisation Challenges and Lack of Industry Standards”, link https://bian.org/news-room/banks-struggle-meeting-customer-expectations-technology-challenges/AWS website, article “Modern AWS Data Strategy and Architecture for banking using BIAN Framework”, link https://aws.amazon.com/blogs/industries/modern-aws-data-strategy-and-architecture-for-banking-using-bian-framework/IBM website, article “How generative AI and BIAN technology standards are shaping the future of banking”, link https://www.ibm.com/think/insights/genai-bian-standards-shape-bankingThoughtworks Website, article “How BIAN can help drive coreless banking and improve innovation in the industry”, link https://www.thoughtworks.com/en-de/insights/blog/platforms/bian-coreless-bankingConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Struggling to make change stick? Discover six proven principles that help turn resistance into results. Learn how purpose, communication, leadership, and reinforcement can boost your change success and team engagement.In this episode, we answer to:Why is anchoring change in purpose critical for transformation success? How can leaders support individual transitions during organizational change? What makes structured change flexible enough to adapt in real time?Resources Mentioned in this Episode:Prosci website, article “12 Change Management Principles and Best Practices”, link https://www.prosci.com/blog/change-management-principlesPersonio website, article “Keep These 10 Change Management Principles Top Of Mind”, link https://www.personio.com/hr-lexicon/change-management-principles/IC Agile website, article “6 Change Management Principles & How to Use Them”, link https://www.icagile.com/resources/6-change-management-principles-and-how-to-use-themRemesh website, article “7 Organizational Change Management Frameworks That Stick”, link https://www.remesh.ai/resources/7-organizational-change-management-frameworksConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Discover how to scale your CMDB from a static list to a powerful tool that drives business value. In this episode, we unpack seven practical steps to create a clean, scalable, and business-aligned CMDB that supports ITSM success and compliance goals.In this episode, we answer to:How can I align my CMDB with business outcomes and KPIs? What are the best practices to keep CMDB data clean and reliable? How do I automate and govern my CMDB without losing control?Resources Mentioned in this Episode: ServiceNow whitepaper, “Deliver a CMDB with true business value: 6 essential steps”, link https://www.servicenow.com/blogs/category/product-newsDevice42 website, article “CMDB Architecture Best Practices: Aligning Design with IT Objectives”, link https://www.device42.com/cmdb-best-practices/cmdb-architecture/Aspire Systems website, article “Navigating and Overcoming CMDB Health Challenges in Enterprises”, link https://blog.aspiresys.com/business-applications/servicenow/navigating-and-overcoming-cmdb-health-challenges-in-enterprises/Starhive website, article “10 CMDB best practices for an actually successful implementation”, link https://starhive.com/blog/10-cmdb-best-practicesConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

In this episode of The ITSM Practice Podcast, Luigi Ferri dives into Clause 8 of ISO 27001, where your Information Security Management System (ISMS) shifts from paper to practice. Discover how operational planning, risk assessments, and treatment plans come alive through evidence, control, and continuous improvement.In this episode, we answer to:What is the real purpose of Clause 8 in ISO 27001, and why is it essential for ISMS success?How should risks be assessed and documented in a structured, auditable way?What actions must be taken to treat identified security risks effectively and continuously?Resources Mentioned in this Episode:ISMS.online, article “ISO 27001 Requirement 8.1 – Operational Planning & Control”, link https://www.isms.online/iso-27001/operational-planning-control/Stuart Barker, video “How to implement ISO 27001 Clause 8 Operation" by Stuart Barker”, link https://www.youtube.com/watch?v=LdGYW3MPZPgAdvisera, article “Big guide to ISO 27001 clauses — How is this standard structured?”, link https://advisera.com/iso27001/clause-8-operation/Standard ISO/IEC 27001:2022Connect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya

Explore the transformative power of ITIL 4 Guiding Principles in this episode of The ITSM Practice. Luigi Ferri delves into how these principles can drive organizational value, offering practical exercises to assess and enhance your ITIL 4 maturity. Engage with essential strategies for simplification, automation, and collaboration, all aimed at optimizing operational excellence.In this episode, we answer to:How can organizations ensure every action adds value to stakeholders?What strategies can help leverage existing resources without starting from scratch?How does collaboration enhance visibility and drive innovation?Resources Mentioned in this Episode: ITIL Guiding Principles, Organizational Value, Operational Excellence, ITIL Maturity Assessment, Continuous Improvement, Stakeholder Value, Process Optimization, IT Service Management, ITSM Best Practices, Collaborative Innovation, Simplifying Processes, Automation in ITSM, ITIL Implementation, Value Creation, Organizational Efficiency, ITIL Training, Enterprise Service Management, ITIL Strategy, IT Governance, ITIL Principles ExerciseConnect with me on:LinkedIn: https://www.linkedin.com/in/theitsmpractice/Website: http://www.theitsmpractice.comAnd if you want more tips and guidance, follow me on LinkedIn. I am sharing daily posts regarding Enterprise Service Management, IT Service Management, and IT Security.Credits:Sound engineering by Alan Southgate - http://alsouthgate.co.uk/Graphics by Yulia Kolodyazhnaya