The Prosperident Exchange

In this episode, Allyssa Mizenko talks about unintentional fraud, how dental revenue cycle management companies can protect practice revenue and where preventable claim errors can create compliance risk. We cover documentation, role separation, routine audits, and practical reporting habits that help teams catch problems early.Show Links:Zen Dental Support: https://zendentalsupport.comTalk with Allyssa:  [email protected] Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchkKeywords: dental revenue cycle management, dental billing, dental claims, dental fraud prevention, clinical documentation, dental insurance audits, revenue cycle management, dental practice internal controlskey topics•RCM outsourcing can offer revenue protection, and reduce unintentional fraud•A wrong payer setup, incomplete claim information, or weak clinical documentation can derail reimbursement•Clinical notes should tell the complete patient story, be completed before the patient leaves, and match the procedures billed•Missing diagnostic-quality preoperative X-rays and incorrect procedure codes can cause denials, downgrades, or stalled claims.•What reports should owners review regularly?

In this episode, Duane Tinker, known as the Tooth Cop, shares insights on dental practice compliance, patient safety, and the importance of proactive risk management. Learn how compliance is more than HIPAA and OSHA. Discover practical tips for dental professionals to navigate regulatory challenges and improve practice safety. Show Links:Dental Compliance Specialists: https://dentalcompliance.com/Talk with the Tooth Cop: https://www.linkedin.com/in/duanetinker/Prosperident Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchk Keywords: dental compliance, HIPAA, OSHA, patient safety, risk management, dental practice, practice ownership, cybersecurity, practice transferkey topicsDental practice compliance challengesCompliance best practicesPatient safety and risk managementCybersecurity in dental practicesCommon non-compliance issues in dentistryOffice purchase and due diligenceThe importance of proactive compliance

Sam Rockwood, founder of Woods Insurance Payments, shares insights from his experience working with large insurance carriers and how his company is transforming dental insurance payments. Discover how payment systems can be optimized for security, efficiency, and fraud prevention. Show Links:Woods: https://woods.dental/Prosperident Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchk Keywords: dental insurance, insurance payments, EFT, virtual credit cards, fraud prevention, payment systems, Woods Insurance Payments, insurance claims, dental practice managementkey topicsHow insurance carriers set reimbursement fee levelsThe evolution of payment methods from checks to EFT and virtual credit cardsFraud risks in insurance payments and how to prevent themThe role of data and analytics in setting fee schedulesFuture trends in digital payments and AI in insurance claims 

Prosperident's Amber Weber-Gonzales, Wendy Askins, David Harris and Kathy Kirkby discuss the challenges presented in correctly recording and overseeing digital forms of payment including electronic funds transfer, Venmo, Zellis, membership plan payments and many others

Watch Senior Fraud Examiner Courtney Staiger interview a Prosperident client in this episode.  

In this episode, we explore the complexities of financial crimes from the perspective of a seasoned detective, shedding light on investigative challenges, case management, and prevention strategies across industries.Show Links:Prosperident Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchk Keywords: financial crimes, investigation, law enforcement, fraud prevention, small business security, employee dishonesty, forensic analysiskey topicsThe scope of financial crimes investigated by law enforcementChallenges in case management with high caseloadsThe importance of documentation and evidence organizationCollaboration with expertsPreventative measures for businesses against fraud

This episode explores the transformative potential of AI in dentistry, covering its current applications, risks, and future possibilities, including how to safeguard patient data and practice integrity.  Show Links: Century Doc: https://www.centurydoc.com/Prosperident Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchk  Keywords: AI in dentistry, dental practice management, HIPAA compliance, AI cybersecurity, AI applications, data privacy, AI risks, AI benefits, dental technology key topicsAI's impact on dental practicesRisks and safeguards for patient dataAI applications in diagnostics and treatmentCybersecurity and AI in dentistryFuture possibilities of AI in dental care 

In this episode, David Harris shares the evolution of embezzlement detection in dental practices, the role of technology, and how Prosperident has grown to help practices prevent fraud. Discover insights into criminal thinking, technological challenges, and proactive strategies to safeguard your practice. Show Links:Prosperident Site: https://www.prosperident.com/Request a Meeting: https://www.prosperident.com/meetwithdavidNo Risk Self Assessments:If You Suspect Embezzlement: https://tinyurl.com/embriskWant To Check Your Vulnerabilities: https://tinyurl.com/vulnchkKeywords: dental embezzlement, fraud prevention, investigation, dental practice security key topicsHistory of dental embezzlement detectionGrowth and evolution of ProsperidentImpact of technology on fraud schemesProactive fraud prevention strategies

What separates thriving dental practices from struggling ones often comes down to one thing: how effectively the team communicates with patients. In this episode, David Harris sits down with Debra Engelhardt Nash — one of dentistry's most accomplished practice management consultants and co-founder of The Nash Institute — to explore the verbal skills that consistently move patients from hesitation to "yes."Debra introduces her "Five Killer Questions" framework: a proven set of patient-centered conversations designed to uncover what patients truly value, address unstated concerns, and build the kind of trust that leads to long-term loyalty and higher case acceptance.Topics covered include:Why most dental communication inadvertently creates patient resistanceThe psychology behind why patients say no to recommended treatmentHow to discover what each patient actually cares about before presenting treatmentThe five questions that consistently convert hesitation into acceptanceTeam training strategies to embed stronger communication practice-wideThe direct link between patient communication skills and practice profitabilityAbout Debra Engelhardt Nash: Debra is a nationally recognized speaker, author, and dental practice management consultant with over 40 years of experience transforming practices across North America. As co-founder of The Nash Institute, she brings unparalleled expertise in the human side of dentistry.To learn more about protecting your dental practice from embezzlement and financial threats, visit www.prosperident.com or schedule a consultation at www.prosperident.com/meetwithdavid. Timestamps: 0:00 - Introduction / Show open 4:34 - Why most dental communication inadvertently creates patient resistance 16:00 - The psychology behind why patients say no to recommended treatment 32:00 - How to discover what each patient actually cares about before presenting tr 48:00 - The five questions that consistently convert hesitation into acceptance 59:50 - Team training strategies to embed stronger communication practice-wide 1:12:00 - The direct link between patient communication skills and practice profitabi 1:27:28 - Closing / How to contact Prosperident