Patient No Longer (NRC Health)

In this episode of Patient No Longer, we welcome back Dr. Geeta Nayyar, a globally recognized chief medical officer, technologist, and best-selling author. Dr. G shares her unique insights at the intersection of business, medicine, and technology. She discusses the evolution of healthcare from paper to digital, the impact of AI, and the importance of maintaining humanity in healthcare. Tune in to hear her thoughts on the future of healthcare.

In this episode of Patient No Longer, we sit down with Jeremiah Todd, VP of Customer Engagement, Experience & Language Access at Fairview Health Services. Jeremiah shares his insights on the importance of language access, the journey toward Human Understanding, and how Fairview is transforming patient and customer experiences. Tune in to learn about the challenges and innovative strategies involved in creating a more inclusive and engaging healthcare environment. 

In this episode of Patient No Longer, host Ryan Donohue sits down with Dr. Jon Roberts, Director of Pediatric Pulmonology at Driscoll Children’s Hospital. Dr. Roberts shares his profound insights on Human Understanding, the impact of COVID-19 on pediatric healthcare, and the evolving landscape of human-centered care for patients and families. Join us as we explore the delicate balance between physical and digital healthcare, the importance of patient feedback, and the future of medicine through the lens of a dedicated pediatrician.

Jim Nuckols, Chief Marketing Officer for Sharp HealthCare in San Diego joins host Ryan Donohue to delve into the realm of healthcare consumer experiences. This episode uncovers the challenges, triumphs, and pivotal moments that shape the consumer journey. From in-home research to virtual sessions, discover how understanding consumer needs is transforming the healthcare landscape. Tune in to gain valuable insights and discover the power of consumer-oriented approaches in healthcare. 

In this thought-provoking episode of Patient No Longer, Dr. Stephen Beeson, founder and CEO of Practicing Excellence, imparts invaluable insights on effective leadership behaviors within the healthcare industry. Emphasizing the importance of cultivating a growth mindset and being a beacon of light for both patients and colleagues, Dr. Beeson's expertise shines a spotlight on the key principles that drive success in healthcare leadership. Join us for a transformative conversation that will revolutionize your approach to leadership in the healthcare sector. 

Join us in this engaging episode featuring author and healthcare marketing expert, Chris Bevolo. From daring predictions to thought-provoking realities, Chris shares his insights on how consumers are reshaping the healthcare industry. Explore the impact of AI, technology, and consumerism on patient engagement and organizational strategies, and gain a deeper understanding of the challenges and opportunities facing healthcare organizations today. Whether you're a healthcare professional, marketing enthusiast, or simply curious about the future of healthcare, this episode promises to enlighten, entertain, and inspire.

In this episode of Patient No Longer, we sit down with NRC Health's Chief Experience Officer, Jennifer Baron, to delve into the evolving role of the CXO in today's healthcare landscape. Jennifer shares her unique perspective on what the "X" in CXO truly signifies, emphasizing the vital importance of seeing the people behind the processes. As the healthcare industry continues to adapt post-COVID, Jennifer discusses how the pandemic served as a catalyst for expanding the scope of experience teams, focusing not just on patient experiences but also on care team experiences. We explore the dynamic relationship between the CEO and CXO, likened to that of a pilot and copilot, and how this partnership ensures that organizations stay ahead of the change curve. Jennifer also sheds light on the generational healthcare experience gap and how leaders should approach this challenge.

Dr. Geeta Nayyar, MD, MBA joins the podcast to shed light on the critical issue of medical misinformation in the digital age, discussing her book "Dead Wrong: Diagnosing and Treating Healthcare's Misinformation Illness." Delving into the distinctions between misinformation and disinformation, Dr. G emphasizes the importance of verifying health information sources and engaging in shared decision-making with healthcare providers.

Every situation is different, and remembering elements of Human Understanding is critical for patients in crisis, but the key is to accept the power of uncertainty. Hannah Fry, Ph.D., Professor, Mathematics of Cities Centre for Advanced Spatial Analysis at University College London shares her experience with cervical cancer and how it changed her perspective on risk, uncertainty, and decision-making. With optimal mathematical strategies, there are limits to what medical experts can predict, which highlights the importance of embracing uncertainty.