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In today's episode of the HR Leaders Podcast, we welcome Kalifa Oliver, Director of Employee Experience Analytics at Ford and author of "I Think I Love My Job." Kalifa explores the broader concept of employee experience beyond just engagement, emphasizing the need for organizations to rethink how they design policies and processes to truly support their workforce.
🎓 In this episode, Kalifa discusses:
- The distinction between employee engagement and employee experience, and why engagement is just a small part of the overall experience.
- The importance of people-centered design in creating policies and processes that accommodate all employees, including those with different abilities.
- How employee experience should focus on setting employees up for success rather than merely making them "happy."
- The misconceptions about employee loyalty and the role of organizations in fostering meaningful workplace experiences.
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