The Podcast by Chalhoub Group

"What It Means to Walk Into Tryano Now" Key Takeaways Tryano's evolution is not about changing a logo, it is about strengthening its identity through purpose, culture, and customer understanding. Meaningful retail experiences begin with knowing customers deeply and designing every interaction around their needs, emotions, and aspirations. Luxury today extends beyond products, focusing on discovery, storytelling, hospitality, and creating memorable moments. Supporting regional talent is a strategic responsibility, giving emerging designers visibility while celebrating local creativity and craftsmanship. Success is increasingly measured through experiential indicators such as customer engagement, loyalty, and community, not only commercial performance. A strong brand identity remains timeless, allowing businesses to evolve confidently while staying anchored to their core values. Topics Covered Why Tryano chose to evolve its identity after ten years The role of customer insight in shaping retail experiences Creating emotional connections through design, culture, and the five senses Balancing international brands with emerging regional designers The importance of curation, craftsmanship, and cultural relevance The Wiyakom initiative and supporting local creative talent Redefining retail success through experiential KPIs and customer relationships Building the future of Tryano as a cultural destination rooted in community Links Mentioned: https://www.tryano.com/ Chalhoub Group WebsiteChalhoub Group YouTube Host: Lynn Al-Khatib, VP of Communications at Chalhoub Group Guest: Reda Keddaji, General Manager of Tryano Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

"Luxury Cannot Ignore the Planet" Key Takeaways: Sustainability is an ongoing journey shaped by learning, adaptation, and accountability, not a destination. Florence Bulté shares how Chalhoub Group's sustainability efforts evolved from philanthropic initiatives into a business-wide strategy embedded across functions and decision-making. Responsible luxury requires balancing environmental stewardship, social impact, and business performance. Meaningful progress often involves navigating difficult trade-offs rather than pursuing perfect solutions. Collaboration between governments, businesses, and communities is essential to accelerating sustainable development across the region. Transparency about challenges is just as important as celebrating achievements, helping build trust and credibility over time. Vision 2033 places sustainability at the intersection of people, planet, and business integrity, ensuring long-term value creation for future generations. Topics Covered: Florence Bulté's personal journey into sustainability leadership The evolution of sustainability at Chalhoub Group, from philanthropy to strategic integration The changing global conversation around sustainability, ESG, and corporate accountability Why sustainability in the Middle East presents unique opportunities and challenges The role of public-private collaboration in driving meaningful environmental and social progress The realities, tensions, and trade-offs behind responsible business decisions The importance of transparency, reporting, and continuous improvement How sustainability supports Chalhoub Group's Vision 2033 and long-term ambitions Links Mentioned: https://www.chalhoubgroup.com/en/sustainability Chalhoub Group WebsiteChalhoub Group YouTube Host: Lynn Al-Khatib, VP of Communications at Chalhoub Group Guest: Florence Bulté, Chief Sustainability Officer at Chalhoub Group Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

"Voices on Fire: Our OYW Story"Key Takeaways:One Young World is not just a conference, but a human experience that challenges perspectives and deepens responsibility.Representing Chalhoub Group on a global stage carries both pride and accountability.Leadership begins with self-awareness, vulnerability, and a willingness to listen.Exposure to global challenges makes abstract issues personal and urgent.True inspiration comes from human connection rather than status or recognition.Global dialogue only creates value when it informs local behaviour and action.Young ambassadors play a critical role in shaping a future-focused, purpose-driven organisation.Topics Covered:Who Abdallah was before attending the One Young World SummitThe emotional and intellectual impact of gathering with global youth leadersIdentity, representation, and carrying the Group’s values internationallyPersonal growth and internal shifts in leadership mindsetTranslating global responsibility into local action at Chalhoub GroupAdvice and insights for future One Young World ambassadorsThe role of youth leadership in shaping the future of business and societyLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Abdallah Tannoury, Senior Manager – LEAN Transformation and Chalhoub Group Ambassador at One Young World Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

"The Art of Long-Term Vision"Key Takeaways:Chalhoub Group’s long-term vision is rooted in purpose, resilience, and a deep commitment to people.Patrick shares how the Group’s journey has always combined ambition with humility, ensuring growth never compromises values.Michael discusses the importance of evolving the Group’s strategy to meet new market realities while safeguarding the family legacy.Leadership transitions require trust, communication, and a shared sense of responsibility between generations.Long-term vision is not a fixed statement; it is continuously refined through listening, learning, and adapting.The Group’s success is driven by strong partnerships, empowered teams, and a culture that embraces innovation without losing sight of its roots.Topics Covered:The starting point and evolution of Chalhoub Group’s long-term vision.Passing leadership from one generation to the next with intention and clarity.How values such as Respect, Excellence, and Entrepreneurial Spirit guide strategic choices.The role of people in shaping the Group’s future.Balancing heritage with innovation and transformation.Key lessons learned from decades of leadership and market change.The responsibility of building a sustainable, human-centered future.Vision 2033 and how it connects ambition with purpose.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Patrick Chalhoub, Executive Chairman of Chalhoub GroupMichael Chalhoub, Group CEO Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“Human-in-the-loop: Al at Chalhoub Group”Key Takeaways:Chalhoub Group embraces Al as a human-in-the-loop journey, where technology amplifies, not replaces, peopleJeremy Denisty shares how the release of ChatGPT in 2022 marked a turning point for the Group's strategic Al roadmapVision 2033 integrates Al across business units while preserving the Group's core values of Respect, Excellence, and Entrepreneurial SpiritAl training for leaders is designed to inspire understanding, not fear, bridging creativity and data-driven decision makingA human-centric Al approach ensures innovation remains ethical, inclusive, and aligned with Chalhoub Group's commitment to sustainable growthTopics Covered:The evolution of Al and Chalhoub Group's forward-looking strategyUnderstanding "human-in-the-loop" and its impact on leadership and cultureHow generative Al reshapes creativity, retail, and communicationBuilding awareness and readiness through internal training and educationThe balance between automation, empathy, and human valuesVision 2033: Bridging Horizons, where innovation meets purposeLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Jeremy Denisty, Director of Artificial Intelligence at Chalhoub Group Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“Driving the Future: Infinite Circular Possibilities”Key Takeaways:Global EV sales reached 17 million in 2023—up 25% from the year before—with Dubai nearly doubling its own numbers to close to 30,000 in 2024.Kevin Chalhoub reveals how sustainability can be more than a buzzword—it’s a lifestyle, a commitment, and a catalyst for innovation.Chalhoub family’s vision of environmental stewardship is turning into actionable strategies within the Group’s ecosystem.EV Lab is not just a showroom; it’s a movement to change perceptions and accelerate adoption of clean transportation.Embracing circular design means redefining what luxury looks and feels like for the next generation.Topics Covered:The surge of electric vehicles in the region and globallyHow Dubai is preparing the infrastructure for a green futureKevin Chalhoub’s personal and professional journey in sustainabilityA candid reflection on the Chalhoub family history: its roots, evolution, and generational challengesOvercoming consumer misconceptions around electric mobilityThe shift from linear to circular design in lifestyle and luxuryThe evolving expectations of younger generations around purpose and responsibilityLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeHost:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Kevin Chalhoub, Founder of EV Lab and Head of Tumi at Chalhoub Group Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“Style with Soul: The Rhythm of Purpose with Tory Burch”Key Takeaways:Purpose-driven leadership lies at the heart of Tory Burch’s brand and business ethos.Empowering women is not a passing trend, it is a foundational principle that informs the brand’s business, design, and philanthropic work.The Middle East plays a crucial role in the brand’s international expansion, with Dubai hosting the first directly owned Tory Burch store in the region.Emotional intelligence, authenticity, and cultural awareness are essential qualities in leading a global brand.A legacy is not defined solely by products, but by impact, intention, and how individuals connect with your brand.Topics Covered:Tory Burch’s journey from a startup founder to a global fashion pioneer.The story behind the first Tory Burch store in Dubai Mall and its wider significance.Women’s empowerment as a mission, not merely a marketing message.The confluence of fashion, values, and community.Candid advice for aspiring female entrepreneurs and leaders.The growing importance of purpose in the world of luxury.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Connect with us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Tory Burch, Founder and Executive Chairman, Tory Burch LLC Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“The Excellence Equation: Mastering Operations”Key Takeaways:Operational excellence lies at the intersection of quality, efficiency, sustainability, and customer-centricity.Chalhoub Group’s transformation journey prioritizes end-to-end visibility, agility, and seamless customer experience.Empowering teams with cross-functional collaboration, data, and clear KPIs is critical to operational success.The Group’s approach shifts from traditional logistics to creating delightful, tech-enabled customer experiences.Topics Covered:The evolution of operations in luxury retail and its impact on customer experience.The role of data, collaboration, and agile structures in modern supply chains.Sustainability’s place in operational strategy and product lifecycle.The future of operations: automation, human capital, and innovation balance.How Chalhoub Group is redefining supply chain excellence in the Middle East.Host:Lynn Al-Khatib, VP of Communications at Chalhoub GroupGuest:Andreu Marco, Chief Operations Officer at Chalhoub GroupLinks Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“AI: Redefining Retail”Key Takeaways:Artificial Intelligence (AI) is revolutionising retail through predictive analytics, hyper-personalisation, and operational efficiency.Chalhoub Group is leveraging AI to enhance customer experiences while adhering to ethical and privacy standards.The UAE's proactive stance on AI innovation, supported by initiatives like the Dubai Future Foundation, positions it as a global leader in AI advancements.Topics CoveredThe role of AI in retail marketing, from data collection to hyper-personalised customer experiences.Ethical considerations and governance in AI applications for retail.Examples of AI-driven innovations such as facial recognition and predictive technologies in-store.How AI integrates into omnichannel strategies, combining online, offline, and supply chain efficiency.The UAE's vision for AI leadership and Chalhoub Group’s partnership with startups to solve business challenges.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTube Tune in through: SpotifyGoogle PodcastsApple PodcastsYouTubeAnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub GroupHost:Lynn Al Khatib, VP of Communications at Chalhoub GroupGuest:Dr. Michel Chalhoub, a Doctor in AI and Retail Marketing Release Date:23rd December 2024#WeAreChalhoub #podcast #retail #retailmarketing #ai #artificialintelligence #tech #future Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group

“You are what you focus on.”Key Takeaways:Importance of Self-Certainty: Emphasises on creating personal certainty in an unpredictable world.Health Awareness: Covers physical, emotional, and mental health as essential components of wellbeing.Mindset Shift: Highlights the significance of changing perceptions to manage stress and challenges.Emotional Resilience: Stresses that developing resilience is critical in facing modern-day pressures.Focus on Connection: Underscores the importance of connecting with others as a support mechanism.Topics CoveredCreating stability and certainty in uncertain environments.The role of artificial intelligence in mental health awareness.Techniques for managing physical, emotional, and mental wellbeing.Strategies to alter thought patterns and improve emotional responses.Links Mentioned:Chalhoub Group WebsiteChalhoub Group YouTubeMarisa Peer WebsiteConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub GroupHost:Lynn Al Khatib, VP of Communications at Chalhoub GroupGuest:Marisa Peer, World-renowned Therapist and Best-selling AuthorRelease Date:15 November 2024 Tune in through:Spotify | Apple Podcasts | YouTube | YouTube Music | AnghamiConnect With Us:Email: [email protected]: @chalhoubgroupLinkedIn: Chalhoub Group