Why AI gets decisions wrong

AI can crunch every number and still miss what matters most.In this episode, we’re joined by Devavrat Shah, MIT professor and Chief Scientist of Enterprise AI at Celonis, to step into a small shoe store on New York’s Upper West Side.An AI agent recommends ordering 30 pairs of the best-selling shoe, but it doesn’t know about the weekend promotion, the unreliable supplier, the nearly full warehouse or finance’s new spending limit.We look at how AI uses probability to calculate possible futures, why Process Intelligence gives it the business context it’s missing, and how probabilistic AI and deterministic rules work together to reach the right call.-- Chapters -- 00:00: Intro02:05: Chapter 1: Everything is probability - from data to decisions11:03: Chapter 2: Giving AI business context - the process brain17:16: Chapter 3: Rules, probability and agents - building context-aware autonomy22:23: Wrap-Up-- About the Show --Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work, so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it’s the podcast that demystifies the world of Process Mining and Process Intelligence.

Meet Mark, a pharma consultant stuck between the boardroom and the back dock. Rising costs, late deliveries, and everyone’s pointing fingers. The SOPs say one thing, interviews say another, and the dashboards? Completely misleading. In this episode of Trust the Process, we unpack how Process Intelligence gives consultants like Mark a new edge and revolutionizes strategy consulting. Featuring insights from PwC, McKinsey, EY, and more, we explore how PI replaces guesswork with ground truth and helps consultants cut through noise in a BANI world.-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

What happens when your company goes public - but your processes don’t show up? In this episode, we follow Emma, a young analyst in the CFO office, as she uncovers a costly pattern hidden deep in the data. Featuring finance transformation experts Martin Wolleswinkel (EY) and Gori von Hirschhausen (PwC), we explore how Process Intelligence gives CFOs the clarity they need. Because in a world of real-time reporting, rising investor scrutiny, and endless data chaos - the CFO Office needs process clarity.-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

In this episode of Trust the Process, we go inside one of the world’s largest Process Intelligence transformations. From a struggling paint shop in Munich to a global Center of Excellence, we follow BMW’s Patrick Lechner as he rewrites the playbook for changemakers. Learn how Patrick and his team turned a grassroots pilot into a company-wide movement -powered by people, not just platforms. Featuring insights from Wil van der Aalst (Celonis), Julia März (PwC), Julian Fischer (McKinsey), and Lars Reinkemeyer (formerly Siemens).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

When AI decides who gets care first, who gets left behind? In this episode, we unpack the ethics of Process Intelligence - why it's not just about efficiency, but fairness, transparency, and trust. From hospital algorithms to the human decisions that still matter most, we explore how to build systems that help - without harm. Featuring Wil van der Aalst and Vanessa Candela.-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

Think a flight delay is just about the weather? Think again. In this episode, we dive into the high-stakes world of airport operations to explore the four forces that can make - or break - your journey. From last-minute aircraft changes to overloaded baggage systems, we unpack how Munich Airport and Lufthansa use process intelligence to keep passengers and bags moving smoothly - even when chaos strikes.Featuring Julian Rott (Munich Airport) and Maximilian Hoffmann (Lufthansa).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

Think you know your processes? Think again. In this episode, we explore how Object-Centric Process Mining (OCPM) shifts the view from simple process snapshots to a fuller picture of how things really work. With a real-world example from BMW, we take a behind-the-scenes look at how BMW uses OCPM to rethink their customer journey.Featuring Wil van der Aalst (Celonis), Julia März (PwC), Julian Fischer (McKinsey), and Patrick Lechner (BMW).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

AI might be the biggest buzzword in tech - but without process context, it’s just guessing. AI is like a GPS, it only works when it knows the road ahead. In this episode, we explore how Process Intelligence gives AI the context it needs to operate in the real world - making it not just smart, but business-savvy.Featuring Steve Brown (Futurist & ex-Google), and Sachin Chauhan (Microsoft).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.

Is Process Intelligence truly the next evolution of Process Mining? In our debut episode, we explore the origins and transformation of process mining through the lens of a grocery store navigating decades of change - from empty milk shelves in the 1970s to the rise of AI-powered supply chains in 2025.Featuring Wil van der Aalst (RWTH Aachen), Lars Reinkemeyer (Celonis), Patrick Lechner (BMW), and Gabriela Galic (Ofi Consulting).-- About the Show -- Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.Hosted by Angela-Sophia Gebert from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence. -- About Celonis -- Celonis makes processes work for people, companies, and the planet.Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.Because when processes work, everything works.