Decoding The True Cost of Retail Fraud: Insights with Kim Sutherland, VP of Fraud and Identity at LexisNexis Risk Solutions

Recorded at the Cox School of Business at SMU in Dallas, Texas, in front of a live studio audience, my guest is my good friend and Remarkable Retail podcast partner Steve Dennis on the occasion of the book launch event for Leaders Leap, his latest book already climbing up the charts as one of the top business books of the year.  About SteveSteve Dennis is a strategic advisor, board member, and keynote speaker focused on strategic growth and transformation and the impact of digital disruption. He is the author of the bestselling book Remarkable Retail: How To Win & Keep Customers in the Age of Disruption and the all new Leaders Leap: Transforming Your Company at the Speed of Disruption , now available for purchase in Canada. Steve regularly shares his insights in his role as a Forbes senior contributor and on social media..Don't forget to join Steve's new Linked Group for his new book. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

My guests on this episode are Tanya Bevington, Head of Communications for IKEA Canada, and Anthony Chelvanathan, Chief Creative Officer at Edelman Canada. They discuss the insights and unique creative partnership behind Ikea Canada's clever and brilliant "Second-Hand Tax (SHT) is Happening" campaign.The brand discovered recently that in Canada, there is a 'harmonized sales tax' (HST) added to sales receipts for resold items, meaning second-hand purchases are taxed twice. Ontario, where the most Canadian IKEA stores are located for instance, has one of the highest HST rates in the country at a whopping 13%. Recognizing that this tax structure actually discourages circular shopping, and with affordability and sustainability at the core of their brand, IKEA has launched 'Second-Hand Tax (SHT) is Happening'.  The SHT initiative introduces a counteracting –13% tax for second-hand items purchased from IKEA's "As is" section, the retailer's sell-back and buy-back category located in every store and online. Effectively eliminating the double tax on second-hand items, the SHT tax is designed to raise awareness for this issue, which unfairly places the burden of action on retailers. Nearly every tax-paying country in the world has a similar sales tax structure in place.   Sign the petition at change.org so that all Canadians can shop circular for less, for good.  About TanyaTanya Bevington: Tanya Bevington is head of Communications for IKEA Canada, a world's leading home furnishing retailer. For nearly 50 years, Canadians have welcomed IKEA into their homes and they have been strong supporters of the IKEA brand, product range and its vision "to create a better everyday life for the many people".Tanya joined IKEA in 2014 and is responsible for overseeing the national corporate communications and public affairs programs for IKEA in Canada. Tanya is also a member of the Canadian management team for IKEA.Prior to joining IKEA, Tanya spent ten years working in communications for Waterfront Toronto, the tri-government agency responsible for overseeing the renewal of Toronto's waterfront.Working in the communications field for over twenty years, Tanya is a seasoned professional with extensive experience in corporate communications, media and government relations, internal communications, strategic planning, and issues management. She holds a Bachelor of Arts degree from the University of Western Ontario and a Master's degree in Professional Communications from the University of Western Sydney, Australia. Tanya lives in Burlington, Ontario with her husband and three children. About AnthonyAnthonyChelvanathan: Prior to taking on his current position as Chief Creative Officer at Edelman Canada, began working his way up as an Executive Creative Director at Leo Burnett Toronto, which culminated in his appointment to Senior Vice President. Along the way, Anthony has made a name for himself as one of the most prolific creatives in his industry. His work has garnered acclaim at nearly all of the world's top creative shows, including 64 Cannes Lions recognitions and 500+ international awards from institutions such as D&AD, The One Show, ADC, Communication Arts, LIA and Clios.Throughout his career Anthony has repeatedly landed at the top of Strategy magazine's creative talent lists and has even been ranked 6th in the world by The Gunn Report. He has reached incredible heights (his TSN campaign promoting the Rogers Cup was among the most-awarded billboard campaigns in the world) while ranking up tens of millions of views in the process (his follow-up video to the famous #LikeAGirl campaign alone received 90 million) and Anthony became the first judge to represent Cannes Lions in Sri Lanka and has represented Canada on numerous occasions.His passion and knack for zeroing in on unique human insights at the heart of a brand's purpose has resulted in major accolades for both his clients and agencies throughout his career, including winning an International Grand Prix for his IKEA project 'Cook This Page'. Anthony's world-class expertise in bringing big ideas to life also knows no categorical bounds, with his creative leadership directly leading to agency wins and business growth across nearly every industry and category.When he's not unleashing juggernaut creative ideas onto the world and meticulously crafting his way to the number one Art Director spot in the country, Anthony can be found in his kitchen, treating his friends to his latest spicy curry recipe. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

In this episode, we're talking about evolving fraud trends in retail with Kim Sutherland, Vice President of Fraud and Identity from LexisNexis Risk Solutions. Explore strategies for mitigating fraud risks while maintaining a seamless customer experience. Gain insights from their latest True Cost of Fraud study, which revealed the significant financial impact on businesses globally. Discover how enterprises balance investment in fraud prevention with profitability, leveraging technology and data analytics to effectively detect and combat fraudulent activity. About KimberlyKimberly Sutherland is vice president of fraud and identity strategy at LexisNexis® Risk Solutions. Based in Alpharetta, Georgia, she leads the commercial market strategy for consumer fraud analytics, identity verification, authentication and fraud investigations for LexisNexis Risk Solutions in the U.S. and Canada.Kim joined LexisNexis Risk Solutions in 2006 and has more than 20 years of experience leading business strategy, product management, and professional services.Kim has received multiple recognitions as one of the Top 100 Leaders in Identity, named a Top 50 Women Leader in Software as a Service in 2020, and Cybersecurity Woman of the Year by the Cybersecurity Excellence Awards in 2021, 2022 and 2023.Kim serves on the boards of the Identity Theft Resource Center and Women in Identity and represents LexisNexis Risk Solutions in the Better Identity Coalition and the Open Identity Exchange (OIX). Sutherland is a graduate of Vanderbilt University and Otterbein University. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

In this leadership-focussed episode, something different, something new. My guest is Taylor Cavanaugh, who takes a big, complicated life and shares insights from his time with the U.S. Navy Seals and the French Foreign Legion (the first American in history to be part of both), emphasizing leadership and resilience. He discusses his public exposure on "Soft White Underbelly," one of my favourite interview shows, and discusses the philosophy of having "no plan B" while stressing adaptability to maximize outcomes - professional and personal. Taylor advises embracing new experiences, leading with integrity, and making tough decisions in this fascinating, fast-paced interview.  About TaylorTaylor Cavanaugh went from jail, to Navy SEAL, back to jail, suicidal, to French Foreign Legionnaire. Learning to self-actualize his divine design via a correct system of life disciplines. Now he is on a mission to show others how to re-align their lives to experience peace and clarity by training the mind deliberately as well as the body. Showing others how to get their fire for life back.https://www.taylorcavanaugh.com/ About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Meet Alicia Chin, Director of Sustainability and Social Impact at VF Corporation, who discusses activewear brand and retailer icebreaker's open admission of falling short in their 100% plastic-free ambition. We delve into the challenges, the progress made, and how their transparency sets a precedent for retail industry-wide sustainability efforts. Hear about icebreaker's innovative approaches and their pledge to ongoing improvement in this episode that is perfect for the times.  About AliciaAlicia Chin is Director of Sustainability and Social Impact for emerging brands at VF Corporation—Altra, icebreaker and Smartwool. Alicia has spent more than 15 years working with Fortune 500 companies to develop their sustainability strategies. At Smartwool, Alicia led development of the brand’s 10-year roadmap aimed at protecting the outdoors and making outdoor recreation more accessible. Before joining Smartwool, she managed sustainability and social responsibility at Heineken USA and the NHL. LINKS:Icebreaker Instagram: @icebreakernzIcebreaker Transparency Report: https://www.icebreaker.com/en-ca/our-story/transparency-2024.html?selectLocale=trueIcebreaker ‘Keep It Real’ Campaign: https://www.icebreaker.com/en-ca/our-story/choose-real.htmlIcebreaker Website: https://www.icebreaker.com/en-ca/homeAlicia Chin LinkedIn: https://www.linkedin.com/in/aliciac123/ About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Meet Deb Craven, President of Longo's, one of Canada's most popular grocery stores with dozens of locations and more on the way across Southern Ontario. I joined Deb in the Longo's Store Support offices, and we talked about leadership and what it takes to innovate and compete in the crowded Southern Ontario grocery marketplace. Deb also previews her upcoming keynote for Retail Council of Canada's Retail HR conference on April 25th. Learn more and get your tickets today: https://rcchrconference.ca/About DebDeb Craven is a seasoned executive with decades of progressive experience. She has built an incredible career grounded in hard work, supportive managers, curiosity, and having the confidence to speak her mind with strong humility.Deb is the President at Longo’s. She joined the organization in 2019 as the Chief Financial Officer and later became the Chief Operating Officer. During her tenure at Longo’s, she has successfully delivered exceptional growth while architecting the extraordinary expansion of the company, including supporting the partnership with Empire. Previous to Longo’s, she has held progressive financial management positions at Purolator, Nike, and Canadian Tire (Mark’s and Sportchek).She achieved her Chartered Accountant designation (ICAO) and an Honours BBA (Co-Op) from Wilfrid Laurier University. She also received the Star Women in Grocery award.Deb is married with 2 adult children and enjoys the gym, cycling and is learning to play tennis (and trying to love golf).She gives back to the community with her support of charitable organizations. Over the years she has proudly served on the Board of Directors for The Learning Partnership, Sagesse, and Kids Help Phone. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Meet Rose Patten, one of Canada's pre-eminent business and strategic thinkers. We talk about her life, stellar career, role as Chancellor of the University of Toronto, and her book, Intentional Leadership, filled with insights on strategy and leadership that you need to hear again, or for the first time, in my interview from spring 2023.In this episode, Meet Rose Patten, O.C., one of Canada's pre-eminent business and strategic thinkers, special advisor to the CEO at BMO, inductee to the Hall of Fame of Canada's Top 100 Most Powerful Women, honorary colonel of the Canadian Forces College, and 34th Chancellor of the University of Toronto.  Rose is the author of Intentional Leadership: The Big 8 Capabilities Setting Leaders Apart. We chatted in person at her UofT offices to explore the principles and concepts of leadership well articulated in her popular new book.About RoseRose Patten is Special Advisor to the CEO and Senior Executives at BMO Financial Group. In this role she partners with and advises Group Heads on select strategies with a particular emphasis on strategy execution, leadership development and succession for top leaders.Rose's career has spanned the four financial sectors - banking, trust, insurance and investment banking - with responsibilities for Canada, U.S. Europe and Asia. Previous key roles at BMO include Head of Strategy (Senior Executive President), Global Head of Human Resources (Senior Executive President), Senior Vice President of Corporate Services and the first woman member and long-time Member of the Bank's Executive Committee. Earlier roles include Executive Vice President of BMO Nesbitt Burns, Senior Vice President of Manulife and General Manager of Lloyds Bank Canada.Rose Patten was named the Chancellor of the University of Toronto in May of 2018. She is also an Adjunct Professor at Rotman School of Management, teaching Senior Leadership, Talent and Succession, and Governance. She is member of Massey College, Honorary Patron of Kings College Circle Heritage Society and a member of the Boundless Campaign Cabinet. She was awarded an Honorary Doctor of Laws degree for Corporate Leadership and a University Program has been named in her honour - The Rose Patten Leadership Program.Directorships:Chair of the Board of Directors of Hospital for Sick Children (2014-2017)Chair of Governance and H.R. Committee, BMO ChinaCo (Asia) (2009-2017)Chair of Governing Council, University of Toronto (2004-2007)Chair of Task Force on Governance (2007-2010)Director of Board and H.R. Committee of MetrolinxDirector of Videotron, National Ballet of Canada, and Heart and Stoke FoundationAppointed Officer of the Order of Canada (2017)Honorary Doctor of Laws for Corporate Leadership - University of Toronto (2009)Queen Elizabeth II Jubilee Medal (2012)Woman of Distinction - YWCA for Corporate Leadership (2008)Lifetime Achievement (first time granted) by Canadian H.R. Industry (2014)University of Toronto Arbor Award for Outstanding Service and the Tony Graham Award for Outstanding AchievementConsistently recognized as one of Canada's most powerful women and one of the 25 Most Powerful Women in Banking by U.S Banker Magazine  About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Gary Hawkins is a visionary and retail industry treasure whose deep industry knowledge combines operational experience and technology savvy to provide a unique perspective. Gary joins Michael to discuss his fourth book, coming this April but available for pre-order now, "Bionic Retail: How to Thrive in an Exponential World." About GaryGary Hawkins has been described as a visionary and retail industry treasure, whose deep knowledge of the industry combines with operational experience and technology savvy to provide a perspective that is completely unique.His Odyssean journey across retail began three decades ago, driven by a vision to use data and technology to transform retail, returning the massive industry to its customer birthright. That inspiration in turn gave rise to successive waves of innovation that continue today. Along the way he’s decimated countless industry practices on a relentless march into the future. That work has taken him to five different continents, helping premier retailers and CPG brand manufacturers discover and understand new technologies while helping the creators of new capabilities understand the massive and dynamic consumer goods retail industry.Today, drawing from his experiences and learning, Hawkins and his team have created a powerful blueprint to help the retail industry thrive in an exponential world. Retailers have a unique opportunity to set aside outdated beliefs and use accelerating innovation and never-before-possible capabilities to create a powerful vision for retail’s future.Hawkins leverages his expansive industry view, and early insight into disruptive technology, as a sought-after keynote speaker at conferences in the U.S. and around the world. Hawkins is the author of Building the Customer Specific Retail Enterprise; Customer Intelligence; Retail in the Age of I, and Bionic Retail, along with myriad articles and white papers. Hawkins lives in Colorado with his wife Heather, and Remington, their Bernese Mountain dog. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Jim Fielding's dynamic career has spanned senior leadership roles at top global brands, including Disney, DreamWorks, and Twentieth Century Fox, anchored in experience and an early career at The Gap, Lands' End, and as CEO of Claire's Stores; He joins me in an exclusive interview to talk about this new book ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically with leadership, retail and life lessons you need to hear. About JimJim Fielding is a partner at Archer Gray and president of its Co-Lab Division. A retail and media industry veteran, Jim served as president of Disney Stores Worldwide and led global consumer experiences at DreamWorks and Twentieth Century Fox. His early career experience included top international brands, from The Gap to Lands' End. Jim later served as CEO of Claire's Stores, Inc. He is the author of ALL PRIDE, NO EGO: A Queer Executive's Journey to Living and Leading Authentically (Wiley, August 15, 2023). Jim's expertise combines storytelling, product innovation, merchandising, and consumer experiences. He is an active community leader and philanthropist, a founder of the Queer Philanthropy Circle, and serves on the board of directors for the Indiana University Foundation. Jim has served as an executive-in-residence for IU's Office of Diversity, Equity, and Inclusion and a board member for GLSEN, Make-A-Wish International, and the American Red Cross. He is based in Atlanta, GA and Northport, MI. About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.

Retail Transformation maven Oliver Banks is back on the podcast live from the U.K., discussing his new book, "Driving Retail Transformation: How to Navigate Disruption and Change."   Using a clever set of automotive metaphors, Oliver takes us through his retail transformation steering wheel tool. He takes us to a better place in our journey to becoming a high-performing retailer.  About OliverOliver Banks is an expert consultant working with senior leaders to transform retail businesses and operations. One of the most influential voices in retail, Oliver is author of the new book, 'Driving Retail Transformation: How to Navigate Disruption & Change' a LinkedIn Top Voice, host of the Retail Transformation Show podcast and keynote speaker, and advises on navigating transformation and the ever-evolving world of retail.LinksLinkedIn profile - https://www.linkedin.com/in/oliverbanks1/Book website (including a sample) - https://drivingretailtransformation.com/ About MichaelMichael is the president and founder of M.E. LeBlanc & Company Inc, a senior retail advisor, keynote speaker and media entrepreneur. He has been on the front lines of retail industry change for his entire career. He has delivered keynotes, hosted fire-side discussions and participated worldwide in thought leadership panels, most recently on the main stage in Toronto at Retail Council of Canada’s Retail Secure conference with leaders from The Gap and Kroger talking about violence in retail stores, keynotes on the state & future of retail in Orlando and Halifax, and at the 2023 Canadian GroceryConnex conference, hosting the CEOs of Walmart Canada, Longo's and Save-On-Foods Canada. Michael brings 25+ years of brand/retail/marketing & eCommerce leadership experience with Levi's, Black & Decker, Hudson's Bay, Pandora Jewellery, The Shopping Channel and Retail Council of Canada to his advisory, speaking and media practice.Michael also produces and hosts a network of leading retail trade podcasts, including the award-winning No.1 independent retail industry podcast in North America, Remarkable Retail, Canada's top retail industry podcast; the Voice of Retail; Canada's top food industry and the top Canadian-produced management independent podcasts in the country, The Food Professor, with Dr. Sylvain Charlebois. Rethink Retail has recognized Michael as one of the top global retail influencers for the fourth year in a row, Coresight Research has named Michael a Retail AI Influencer, and you can tune into Michael’s cooking show, Last Request BBQ, on YouTube, Instagram, X and yes, TikTok.Available for keynote presentations helping retailers, brands and retail industry insiders explaining the current state of the retail industry in Canada and the U.S., and the future of retail.