#90 | Building Operational Excellence | The Process Lab Podcast

Jon Ostenson is a top franchise consultant and CEO, specializing in non-food franchising—a high-growth sector often overlooked by entrepreneurs. Ranked in the top 1% of franchise consultants, he has helped countless individuals and businesses identify profitable opportunities beyond food service.With deep industry expertise, Jon guides clients toward scalable, high-return investments in home services, wellness, automotive, and more. A sought-after advisor and speaker, he continues to redefine franchising, empowering entrepreneurs to achieve financial success.

Andy Audate is a visionary entrepreneur, dynamic speaker, and the President and CEO of AudateMedia, as well as the Founder of Progreda.com. With a passion for empowering businesses, he leads AudateMedia, a global marketing agency that specializes in helping small and medium-sized businesses scale by leveraging cutting-edge digital marketing strategies.As a recognized expert in small business marketing, Andy has worked with thousands of entrepreneurs, providing them with the tools, knowledge, and strategies needed to attract high-quality leads, convert prospects into loyal customers, and generate millions in revenue. His expertise spans across digital advertising, brand positioning, sales optimization, and business development—helping companies break through growth barriers and achieve lasting success.

Colin Hirdman is a passionate entrepreneur dedicated to helping businesses grow. Through Monkey Island Ventures, he builds and supports companies, providing them with the resources they need to succeed.He’s also the co-founder of Rainmaker, a platform designed to help founders, coaches, and sales teams expand their LinkedIn network, generate leads, and increase sales. Rainmaker’s secret weapon? The "Authentic Engine".

Roggen Frick, founder of Bear Iron Works, is a seasoned contractor who knows what it takes to get the job done. With years of hands-on experience, he designs and builds tough, reliable equipment that helps professionals save time, boost productivity, and tackle the toughest projects.But success isn’t just about having the right tools—it’s about having the right processes. Processes build more than structures—they build successful businesses. Roggen applies this mindset to both his equipment and his company, ensuring every product is built with efficiency, durability, and reliability.Through smart processes and quality craftsmanship, Bear Iron Works continues to deliver equipment that hardworking professionals can trust.

David Valentine is a seasoned entrepreneur, former agency founder, CEO, business coach, and strategist. Now, as Co-Owner & CRO of Finch, he helps e-commerce brands grow through paid ads, SEO, influencer marketing, and more.With 10 businesses built and $1B+ in revenue generated for 1,000+ clients, Dave has worked with top brands like Target, Time, and American Express. His expertise in marketing and business growth makes him a trusted leader in the industry, helping brands scale and succeed.

Meet Ryan Pollyniak! As a Microsoft Dynamics expert, he is passionate about helping businesses streamline operations, enhance productivity, and achieve long-term success through innovative technology solutions.Western Computer, a trusted Microsoft Gold Partner, specializes in Dynamics 365 Cloud solutions, empowering companies to optimize their processes, improve decision-making, and drive growth. With over 30 years of experience in ERP, CRM, and business intelligence, they provide tailored solutions that help businesses stay agile and competitive in an evolving marketplace. Whether it's automating workflows, improving customer relationships, or enhancing data insights, Western Computer equips organizations with the tools they need to succeed.

Ann Carden, CEO of A. Carden Inc., is a Business Strategist and Mentor with a track record of helping entrepreneurs and executives achieve success. She specializes in elevating personal brands, increasing influence, and positioning professionals as industry experts who attract high-value clients and opportunities.

Nick Schwarzrock is the CEO of Advanced Recovery Specialists. With a dynamic approach to leadership, he excels in sales, business development, and strategic planning within the healthcare industry. Nick is dedicated to delivering excellence with a sense of urgency and accountability, always putting customers first and striving to exceed their expectations.

Scott Beebe is a renowned business coach, trainer, strategist, and the Founder of My Business On Purpose. With a passion for empowering business owners and leaders, Scott specializes in helping them navigate the complexities of their businesses by identifying key challenges and crafting effective strategies. His approach focuses on aligning daily actions with a company’s core mission, ensuring that every decision contributes to long-term success and sustainability. Through personalized coaching and strategic training, Scott guides leaders to clarify their vision, streamline their operations, and foster a purpose-driven culture that leads to lasting impact and growth.

Errol Allen is a highly respected Business Operations Expert, seasoned Consultant, and sought-after Vistage Speaker, representing EA Consulting. With years of experience in helping organizations optimize their workflows, streamline operations, and foster sustainable growth, Errol combines strategic insight with practical solutions. His expertise spans designing efficient processes, implementing effective operational frameworks, and empowering businesses to achieve measurable results. As a trusted advisor and thought leader, he delivers actionable advice that drives performance, enhances employee engagement, and cultivates customer satisfaction.