Tamsen Webster on Communicating Change

In this final episode, I reflect on things I learned by producing the show.See full show notes at:https://theinformed.life/2024/12/29/episode-156-epilogue/Photo by Diego Jimenez on Unsplash.

Peter Morville is a pioneer of information architecture. He co-authored Information Architecture for the World-Wide Web, the classic O’Reilly “polar bear” book on the subject. In our previous conversation, I interviewed Peter about a big change in his life. In this interview, we turn the tables: he interviews me about a big change to this show.See full show notes at:https://theinformed.life/2024/12/15/episode-155-peter-morville/

Peter Morville is a pioneer of information architecture. He co-authored Information Architecture for the World-Wide Web, the classic O’Reilly “polar bear” book on the subject. This is Peter’s third appearance on the show. I asked him back because I wanted to learn about his decision to retire from IA consulting. This is the first of two conversations with Peter about navigating big changes.See full show notes at:https://theinformed.life/2024/12/01/episode-154-peter-morville/

Joe Natoli is a renowned UX design consultant, advisor, and educator. Now, he’s collaborated with Leah Buley on a new edition of her classic book, The User Experience Team of One. That is the subject of our conversation.See full show notes at:https://theinformed.life/2024/11/17/episode-153-joe-natoli/

Andy Budd co-founded pioneering UX design agency Clearleft. After leading and growing that company, he became an advisor, VC, and coach. He’s now written a book on how early stage startups can benefit from good design. That is the focus of our conversation.See full show notes:https://theinformed.life/2024/11/03/episode-152-andy-budd/

Karen McGrane describes herself as a “UX multi-hyphenate”: information architect, content strategist, technical communicator, accessibility advocate, and more. She’s co-founder of Autogram, a content management and design system consultancy, and author of two classic books on content strategy. In this conversation, we focus on how AI might affect content management on the web.See full show notes:https://theinformed.life/2024/10/20/episode-151-karen-mcgrane/

Scott Berkun is the bestselling author of nine books on design, innovation, remote work, and more. His most recent book, Why Design Is Hard, is the second of a pair on why design makes a difference and how designers can best go about it. That is the focus of today’s conversation.See full show notes at:https://theinformed.life/2024/10/06/episode-150-scott-berkun/

Tamsen Webster describes herself as “part message designer, part English-to-English translator, and part magpie.” She is also a consultant and author who helps leaders enact large-scale change. Her latest book, Say What They Can’t Unhear, explains how to drive lasting change through effective communication. That is the focus of our conversation.See full show notes at:https://theinformed.life/2024/09/22/episode-149-tamsen-webster/

Dr. Luc Beaudoin is the co-founder and CEO of CogSci Apps, the developers of a brilliant Mac productivity tool called Hookmark. He is also an adjunct professor at Simon Fraser University and author of two books on using cognitive science to improve productivity.In this conversation, we discuss the origins and philosophy of Hookmark, the concept of ubiquitous linking and how it improves productivity, the importance of deep focus for knowledge work, how to reduce friction in information management, how cognitive science can help you work more effectively, and the importance of deliberate practice for knowledge workers.Whether you’re a student, academic, or professional, this conversation offers valuable tips and strategies for using this powerful tool to streamline your workflows and help with your focus.See full show notes at:https://theinformed.life/2024/09/08/episode-148-luc-beaudoin/

Chris Risdon is a Senior Staff Designer at eBay. Chris describes himself as an interaction designer that tends to look through a service design lens. Alongside his co-author Patrick Quattlebaum, Chris wrote Orchestrating Experiences, which is an excellent guide to the practice of service design. In this conversation, we unpack service design: what it is, how it benefits organizations, and how it might be changing in light of new technologies like AI.See full show notes at:https://theinformed.life/2024/08/25/episode-147-chris-risdon/