Ep119 Tech Wizard Updates with guest Charles Craig

In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes Nico Rossi from Technical Support to walk through two helpful troubleshooting procedures: setting up a Two Up, One Down configuration and booting lanes into Standalone Mode.

Having trouble with a HyperBowling bumper not raising properly? In this episode of the QubicaAMF Tech Tip podcast, Tech Support Specialist Connor Borysewicz shares how to identify common bumper error codes, what they mean, and the first troubleshooting steps to take before calling support. Learn how to diagnose board, cable, and sensor issues to get your lanes back up and running faster.

In this episode of the QubicaAMF Tech Tip Podcast, Orly sits down with Technical Support Representative Dustin Fitzgerald to discuss replacing overhead scoring monitors. Dustin explains common signs that a monitor may need to be replaced, key settings that should be configured on your new displays, and a few troubleshooting tips to ensure everything works properly with the scoring system.

Learn how to correctly handle league payouts, payment corrections, and refunds within the League Module. David Jay joins the Tech Tip Podcast to walk through the differences between payouts and refunds, explains common mistakes centers encounter during league processing, and provides step-by-step guidance for correcting overpayments, voiding bowlers, and returning funds when necessary.

Daylight savings time can affect more than just the clocks at your bowling center. In this episode, Orly and technical documentation specialist David Atkins explain how Conqueror and Windows handle the time change, what settings to check, and why keeping your system time accurate is important for reservations, payments, and daily operations.

In this episode of the QubicaAMF Tech Tip Podcast, Electro-Mechanical Support Specialist Mark shares simple maintenance tips that can help prevent ball return issues and improve the bowler experience. Learn why regularly cleaning ball wiper cloths, removing oil buildup, and maintaining ball return surfaces can reduce slipping balls and keep your equipment running smoothly.

Demarcus Kearney breaks down BES NV service calls and the key settings in Q Portal and Conqueror that can be easy to miss. Learn how to make sure service calls appear and how your team can access the details when a customer needs assistance.Demarcus also shares information on an upcoming (October 14th) BES NV virtual training class focused on leveraging BES NV features. This class will be available to CMP customers. Want more information or ready to sign up? Visit https://conqmax.qubicaamf.com/virtual-training.

Discover how Center Punch deck lighting can transform the bowling experience. Guest Charles Craig breaks down how to set up, schedule, and customize lighting through Conqueror, including creating themed effects for birthdays, holidays, sports teams, and more.

Learn how to customize the warning message in Conqueror to keep guests informed, improve safety, and share important center-specific information. Charles Craig explains where to find the setting, how to update the message, and how to add helpful notices about important things.

Keeping your bowling center running smoothly starts with the right tools. In this episode, Charles Craig joins us to discuss the latest updates to the Tech Wizard app and how it helps simplify maintenance, track service schedules, troubleshoot issues, and keep your equipment performing at its best. If you want to save time, reduce downtime, and make maintenance easier for your team, this episode is for you.