S5E5: Tate Talks - Mark Copeman, Wingman MSP Marketing

During this talk with Theresia we learned about her journey to Tavanca in Canada via her homeland of Germany and Australia. We spoke about her new puppy and I instigated the twice yearly conversation about Daylight Savings Time. Hope you enjoy it! About Theresia Theresia Joseph can’t stand to see people struggle at the hands of failing technology. Before she founded TAVANCA, a Vancouver-based managed services provider, Theresia was a medical assistant at a practice outside of Berlin, Germany. She witnessed how gaps in technology support affected the workflow of hospital staff and the livelihood of the patients they were committed to helping. Patients depend on technology. EKGs, heart monitors and other devices track vital data and translate it into beneficial measurements that impact patients' quality of life, even providing life-saving results. But while working in the medical practice, Theresia noticed that several computers needed updates, new software, or vital backups. “I wanted to make sure all the updates were running smoothly and there were no security issues. It breaks my heart to see people wait on care if technology doesn’t work,” says Theresia.  Being the go-to IT technician on her medical team was not part of her job description, but for her, it was as natural a process as taking care of her patients. Theresia’s Top Areas of Expertise • Cyber Crime and IT Security • Security Awareness Training • Microsoft 365 • Google Workspace and Google Platform • AWS • VoIP • Disaster Recovery • macOS, Windows, Linux Theresia has helped dozens of businesses across British Columbia protect against attacks before they happen with her unique proprietary process for working with clients. She’s worked with clients in countries around the world and is a highly sought-after speaker. She has more than 10 years of experience in information technology and has earned a degree from FOM University of Applied Sciences for Economics and Management, Frankfurt, Germany. Connect with Theresia on LinkedIn ⁠⁠⁠⁠here⁠⁠⁠⁠ and check out the Tavanca website ⁠⁠⁠here⁠⁠⁠ Music - https://www.purple-planet.com

It was great to catch up with Paul Lloyd to discuss his career and get some great tips for MSPs. About Paul Paul Lloyd is a leading expert in the field of IT Managed Service Provider (MSP) industry. I set up my own consultancy, Sellerly, in 2011 and I work with MSPs / VARs who are looking to grow their UK and European business. Offering the “Sales Manager as a Service” concept I work with existing teams to boost performance or set the foundations for sales team from scratch. Where businesses are unsure of how to grow, I increase customer focus and introduce new propositions. I have helped organisations go from decline to average growth of over 30% per year. I have over 25 years' experience managing people and delivering well-thought-out, effective sales strategies, which include the latest methodologies and social media marketing techniques. Connect with Paul on LinkedIn ⁠⁠⁠here⁠⁠⁠ and check out the Sellerly website ⁠⁠here⁠⁠ Music - https://www.purple-planet.com

This episode has been a long time coming, but was so much fun. Hope you enjoy... We chatted about the following : Phylip Morgan's Tate Talks The Go Getter - Peter B Kyne To Kill a Mockingbird - Harper Lee Connect with Christine on LinkedIn ⁠⁠here⁠⁠ and check out the Mailprotector website ⁠here⁠ Music - https://www.purple-planet.com

Today I spoke to Jason Kemsley of Uptime about a wide range of topics including how he got started with Uptime and some exciting news. We chatted about the following : PBD Podcast by Patrick Pet David Choose your Enemies Wisely by Patrick Pet-David Connect with Jason on LinkedIn ⁠here⁠ and check out the Uptime website here About Jason With over 15 years in the MSP sector, Jason is a key figure at Uptime Solutions, a global MSP outsourcing leader. Starting as a two-person venture in a spare bedroom, the company has grown to 150 employees across five continents under his leadership with business partner Brad. Jason shares insights from this journey in engaging public speaking engagements and serves as a CompTIA UK&I Executive Council Leader. His passion and dedication are evident as he aims to contribute to the industry while providing assistance and entertainment along the way. Music - https://www.purple-planet.com

Great conversation with Rick Yates about how he got into the IT distribution industry, a real sliding doors moment. Connect with Rick on LinkedIn here and check out his MSP-X content here. About Rick With over 15 years of experience in the cloud software IT channel, I am a seasoned business leader and revenue growth specialist. I have a proven track record of starting, scaling, and selling a 7-figure software distribution business in less than 5 years, working with leading brands in the MSP ecosystem.Currently, I am the Director of Cloud & MSP EMEA at Proofpoint, a world-class cyber security software vendor. I oversee a large and growing distribution and MSP partner network across 116 countries in Europe, Middle East, and Africa. I also provide revenue leadership support and training to software vendors and service providers, as well as mentorship and support to individuals and start-ups. My mission is to enable and empower sales teams to understand and engage their target customers, closing more deals faster. Music - https://www.purple-planet.com

S6E1: Tate Talks - With Jimmy Hatzell, Hatz AI We kicked off Season Six in style by catching up with Jimmy Hatzell of Hatz AI. Get on the wait list and keep up to date with their progress by heading to Hatz AI You can connect with Jimmy on LinkedIn ⁠⁠here⁠⁠ About Jimmy Jimmy Hatzell, a seasoned SaaS start-up professional, is the CEO and Co-Founder of Hatz AI, revolutionizing AI-as-a-Service for small businesses through MSPs. His leadership at Hatz AI follows a successful tenure as VP of Revenue at CyberQP, where he significantly contributed to revenue growth and strategic product direction. He continues to influence the company as an advisor. Previously, as the marketing head at SKOUT Cybersecurity, Jimmy led productization and Go-To-Market strategies, culminating in SKOUT's acquisition by Barracuda in 2021. He also served as CTO for a healthcare start-up, demonstrating his versatility in technology leadership. Jimmy holds degrees in Information Sciences and Cybersecurity from Penn State University. Music - https://www.purple-planet.com

Tate Talks with....Mark Copeman, Wingman MSP Marketing MSP Secrets Revealed MSP Secrets Revealed : Episode Two Helpdesk Habits Key Person of Influence - Daniel Priestley Atomic Habits - James Clear The Power of Habit - Charles Duhigg CompTIA 911 Emergency Response Team You can connect with Mark on LinkedIn ⁠⁠here⁠⁠ About Mark Mark is a director of  Wingman MSP Marketing – an agency dedicated to starting conversations with prospects for IT support businesses around the world.He is also the author of the books, MSP Secrets Revealed and Helpdesk Habits, as well as being the creator of the online customer service video program, helpdeskhabits.com. He is a regular online and live conference speaker on the subject of customer service, the power of habits, customer experience and online marketing for MSPs.His live MSP website teardowns are always a crowd pleaser. Music - https://www.purple-planet.com

Tate Talks with....Darren Strong, Scalable MSP Hear about Darrens MSP journey and how Scalable MSP is helping MSPs grow. You can connect with Darren on LinkedIn ⁠⁠here⁠⁠ About Darren Darren is the Managing Director and Founder of ScalableMSP, an MSP consultancy firm with a passion for helping MSP owners build the business they want, whilst bringing balance to their lives. With 20+ years in the MSP & Corporate IT services world in various leadership positions to build MSP business to £7m and 20% EBITDA, while also building and sharing knowledge as a facilitator for the ConnectWise Evolve peer group. During this time, I have gained knowledge about the highs and lows an MSP business owner faces. Through my extensive network and deep understanding of the MSP world, I have developed a strong understanding of what it takes to succeed in this fast-paced and evolving MSP market.  I am passionate about helping MSP teams achieve their business & personnel goals, while guided to OML best practices and doing the heavy lifting for you within your core systems. We help MSPs to unlock, efficiency, profitability and Time with our multiple business optimization frameworks around the ConnectWise echo system. Music - https://www.purple-planet.com

Tate Talks with....Colin Hogg, Couchdrop/Movebot Welcome to the latest Tate Talks where I had the great pleasure to chat with Colin about his MSP experiences and being a Scottsman in New Zealand. Enjoy... You can connect with Colin on LinkedIn ⁠⁠here⁠⁠ About Colin Colin is VP Sales for Movebot.io, he is a SKiwi (Scottish Kiwi) based in Christchurch NZ for the last 21 years. With a background in engineering his career in Sales and Marketing has spanned 35+ years He is passionate about tech and building long term mutually beneficial relationships. When not working you will find Colin Adventuring in the NZ outdoors, paragliding, downhill mountain biking, kayaking or simply walking the dog. Music - https://www.purple-planet.com

Tate Talks with....Danny Boyle, NinjaOne Today was something of a "Book Special" where I chatted with Danny Boyle about his book "Sell More, Do Less" We spoke about : Exactly What to Say by Phil M Jones Breath: The New Science of a Lost Art by James Nestor and of course Sell More, Do Less by Danny Boyle You can connect with Danny on LinkedIn ⁠here⁠ to get your daily joke About Danny Published Author of 'Sell MORE, Do LESS: An MSP & IT Specialist’s Guide to Better Sales Calls'. A hunter style sales leader with a proven history of success in driving step change growth for cloud software brands in the IT services sector. A recognised and trusted MSP industry specialist, with an impressive network of contacts across the industry and extensive experience of sales team leadership Music - https://www.purple-planet.com