ENCORE: The Power of Personalized Service in Business

This is an encore podcast presentation previously aired on August 9th, 2024. We often hear about the importance of the customer journey—but what about the employee journey? In this episode, we’re shifting the spotlight to the employee experience and why it’s just as critical to long-term business success. We’ll explore how mapping the employee journey, meeting key needs at the right moments, and using smart technology can significantly boost engagement, retention, and productivity. The research is clear: when employees feel supported and empowered, customer satisfaction rises, innovation thrives, and turnover drops. Investing in your people isn’t just good culture—it’s smart strategy. Let’s dive into how a thoughtful employee experience can drive real business growth.

This is an encore podcast presentation previously aired on January 23rd, 2024. Frontline workers were the backbone of the lockdown economy, gaining visibility and in some cases, better pay and benefits. Yet for employers, recruiting this essential talent remains a major challenge — like searching for a needle in a constantly shifting haystack. With an estimated 70–80% of the global workforce in frontline roles across industries like healthcare, construction, and retail, the demand is huge and turnover is high. It’s no surprise that organizations are leaning on technology to gain an edge. But with so many tools out there, how do you know what actually works — and how do you measure success?

This is an encore podcast presentation previously aired on September 29th, 2023. When was the last time you received flowers? A thoughtful, personalized gift like that leaves a lasting impression — and it’s a great reminder of how impactful customization can be. Today, personalization is more than a trend; it’s an expectation. Over half of consumers are interested in customized products, and many are willing to pay more for them. In both our personal and professional lives, we’re moving beyond one-size-fits-all solutions. This week, we’re exploring how one guest is using high-tech tools to deliver a truly high-touch experience — and he’s ready to help you do the same.  

This is an encore podcast presentation previously aired on October 22nd, 2022. Creating a safe, inclusive workplace where employees can thrive is a top priority for every employer. That’s one reason social media background checks have gained momentum—but many organizations are still unsure how to approach them transparently and effectively. In this episode of the #WorkTrends podcast, I speak with Ben Mones, Founder and CEO of Fama.io, to unpack the role these checks play in protecting workforce wellbeing and brand reputation. Ben brings a wealth of expertise on how AI-powered screening can help organizations detect early warning signs of toxic behavior—before it impacts culture.

This is an encore podcast presentation previously aired on September 27th, 2024. In this episode, we dive into the complexities of compliance in today’s evolving world of work—specifically for businesses managing remote employees. From navigating the distinctions between exempt and non-exempt workers to ensuring fair time and pay practices, we’ll explore the key challenges and best practices that every employer should know. Our special guest, Jaime Lizotte from ComplyRight, brings her expertise in HR compliance to shed light on how organizations can streamline their processes while staying compliant. Whether you lead compliance efforts or simply oversee remote employees, this episode is packed with valuable insights to help you navigate today’s workforce with confidence. Tune in and join the conversation!

This is an encore podcast presentation previously aired on April 12th, 2024. The journey of a customer is undeniably important, but the employee experience is equally critical for a business's success. Research shows that focusing on the employee journey can directly impact customer satisfaction, driving growth and profitability. By mapping the employee experience, understanding their needs, and leveraging technology at crucial moments, businesses can enhance retention and productivity. Positive employee experiences lead to increased engagement, reduced turnover, and greater innovation—all contributing to a stronger bottom line. Investing in a thoughtful employee journey is not just good practice—it's a strategic move that attracts top talent and fosters a culture of creativity, ultimately propelling the organization toward success.

In this episode, we will discuss organizational culture, especially how technology plays an important role in the employee experience. We will explore how traditionally HR-owned programs such as recognition and rewards can become data repositories that create organizational culture maps, helping leaders reveal insights about their talent pool, cultural energizers, and more. Join us! 

This is an encore podcast presentation previously aired on January 6th, 2023. When your business is faced with a challenge, how do you respond? Do you crumble under the pressure, or do you find a way to overcome it? Resilience is key to success in any situation, and there are things you can do to make your business more resilient. By developing a positive attitude, being flexible, and having a strong support network, you can help your business weather any storm. In this podcast, we talk to Ronni Zehavi, Co-Founder and CEO of HiBob, about how businesses can remain steady and even grow during radical transformation and market disruption.

In this episode, we will unwrap the world of AI and Automation in Human Resources. There are numerous ways that AI can augment current processes, and we are here to unpack how it may upend particular elements of HR moving forward. This episode is sure to get you thinking about how you can save time and effort by embracing the new generation of HR Tech. Join us! 

This is an encore podcast presentation previously aired on February 9th, 2024. In this episode of the #WorkTrends Podcast, we explore how organizations can harness HR data to address pressing business challenges. Our conversation highlights the importance of starting with purpose-driven tools that align with specific business needs. We discuss how selecting the right technology, tailored to your data challenges, can help cut through the overwhelming volume of information and deliver actionable insights. From leveraging existing data sources to integrating advanced analytics, this episode offers practical strategies for building a data-driven foundation that supports informed decision-making. Our guest also delves into the evolving role of AI in HR technology and its potential to reduce manual processes while providing predictive insights for HR and business leaders. We examine common bottlenecks in data integration and how organizations can overcome these hurdles with flexibility and expert support.  Whether you're navigating core metrics like turnover and headcount or looking to merge historical and blended data for deeper insights, this episode provides a roadmap for leveraging HR analytics to drive meaningful outcomes.