103: Ep 103 - The Listening Organisation: Are You Actually Hearing Your Employees?

Most organisations ask their employees how they feel once a year. They filed the results in March. And then wonder in September about the reasons people are leaving. If that sentence made you laugh a little, good. If it made you uncomfortable, it would be even better. Because that is exactly where we are starting today.Welcome to SHRM Global Radio. Today, we will discuss the difference between asking employees how they feel and genuinely understanding their responses.Let us start with the annual engagement survey. It's the most popular listening tool in organizations today. It's also one of the most misused items, without a doubt.

Imagine this: it’s Friday evening, and most people have already left for the weekend. But on the fourteenth floor, a small group is still deep in conversation: the CEO, CFO, legal team, and a couple of bankers. A merger is being planned, but the HR isn’t in the room.  HR finds out on Monday. Although HR was not asked, they were informed that they have ninety days to complete the merger, during which someone must address the duplicate roles, compensation structures, communication plan, and the impact on company culture.  

Imagine this. It’s a Tuesday afternoon, and an HR Business Partner is sitting across from a department head, doing something that happens in organisations every year, usually around quarter 3 or quarter 4, filling out the 9-box. Nine square grid  with performance on one axis and potential on the other, and within the next forty-five minutes, they will quietly decide who is seen as a star, who is considered solid, and who becomes a question mark, often without the knowledge of the people being discussed.And if you ask HR professionals who have sat through enough of these conversations, many of them will admit there is always a moment where the exercise begins to feel uncomfortably familiar, where the same quiet question comes up year after year, but nobody in the room is fully willing to ask it out loud.

It’s a Monday morning. You log in and see nearly 175 new job applications waiting in your inbox. At first glance, everything looks normal. The resumes are polished. The language is strong. The candidates seem qualified. But as you keep reviewing, a pattern starts to emerge. The phrasing feels similar. The structure repeats. Something feels off. A Gartner survey shows that nearly 4 in 10 candidates are already using AI in their applications, with more than half relying on it to generate resumes and CVs. And it doesn’t stop at written applications. AI is now being used to submit applications at scale, fabricate credentials, and even simulate candidates in interviews. The question is no longer whether AI is changing hiring. It’s whether hiring teams can still trust what they’re seeing. 

When Change Becomes OverwhelmingYou have been working at a company for seven years. It’s 10 a.m. You sit down at your desk when you receive an email notification. You open it and see that the company’s dress code has been changed from smart casual to formals. This is the fifth time the dress code has changed in the past two years. This is not just about policy changes, but about how constant change begins to erode the culture of an organisation.According to McKinsey, the average employee now experiences around ten planned change programs a year, a fivefold increase compared to ten years ago. This pattern is seen across organizations, from frontline workers to senior managers, affecting their energy levels and contributing to burnout and exhaustion.

AI in the Workplace: A New Kind of WorkforceIt’s a Wednesday morning. You are an HR representative tasked with hiring five sales representatives for your firm. You have to interview 27 candidates for the role in a single day. But it’s nothing to worry about, as you have an AI system working alongside you. In many organisations, AI is beginning to function like a parallel workforce, taking on defined roles and acting as a decision-maker within the organisational structure. It is actively making decisions during the hiring process, and its approval is required by upper management to finalise selections. This is not just happening in your firm, but is becoming increasingly common across large organisations.As organisations integrate AI into critical decision-making processes rather than using it for minor assistance, it raises an important question: are organisations truly prepared to manage systems that now hold decision-making authority?

Hey usually an event. A team lunch, a fun Friday, or the classic ice breaker where we learn surprising facts about colleagues. These moments are fun, but let us be honest, a pizza party cannot fix confusing processes or meetings that should have been emails. Real engagement is shaped less by occasional events and more by how work actually happens every day.Events are not the problem. They can bring people together and create shared memories. The real challenge is that many organizations expect events to do the heavy lifting of building culture, motivation, collaboration, and engagement.But the truth is much simpler. People experience work mostly through their daily workflows, not through occasional celebrations. The meetings they attend, the way decisions are made, how feedback is shared, and how teams collaborate shape their experience far more than any single event.

Hello and welcome to SHRM Global Radio. I’m Neerja, and today we’re talking about a topic that many high‑performance workplaces are guilty of…well, I don’t want to say ignoring, but some do kick the can down the road, until they cannot anymore: human sustainability. How do we keep the bar high without burning people out? How do we build cultures where ambition and wellbeing strengthen each other instead of canceling each other out? Walk with me on today’s episode as we unpack what human sustainability really looks like in practice, and why it might just be your organization’s biggest competitive advantage.If high-performance cultures had a personality, they would be the overachiever in every meeting. First to arrive, last to leave, color-coded dashboards ready, metrics memorized, and always asking, “How can we do better next quarter?” 

Welcome to SHRM Global Radio, I’m your host Neerja, and today we’re diving into one of the most talked about, surveyed, analyzed, and occasionally misunderstood, words in the workplace - employee engagement.Employee engagement is that magical metric that shows up in board decks and makes leaders lean forward and say, “Why did we drop three points in Q3?” The one that somehow turns into an employee problem when scores dip. But here is the reality - engagement is not something employees are solely responsible for generating between meetings. Engagement is a leadership outcome.When employees are engaged, productivity goes up. Loyalty strengthens. Profitability improves. Turnover and absenteeism decrease. Engaged employees show up, contribute to ideas and collaborate effectively. They care about customer experience. They influence the success of the organization.So, if engagement has that much impact, we have to ask the obvious question - who shapes it?

Welcome to SHRM Global Radio, and today we’re diving into one of the biggest disruptions in the modern labor story: the rise of choice-based employment and the rewriting of the employee contract. Yes, you heard that right. The world of work has officially walked up to the traditional job, patted it gently on the shoulder, and said, “It’s not you… It’s us. Actually, no, it is you.”For decades, the full-time job has been treated like that most reliable of household appliances: the fridge. Dependable, always there, humming in the background, storing our leftovers and career hopes. But lately, workers are discovering they might not want the fridge. Maybe they want a mini-fridge… or a cooler… or five small snack-sized fridges they can move around the house. And suddenly, the idea of one employer for life doesn’t feel like a given. It feels like an option. One option among many.