Razorwire Cyber Security & InfoSec Insights podcast

Why Did a Cyber Reporter Face Backlash Over PHP and What Does It Reveal About Our Industry?

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Can the cyber security community handle someone admitting what they don’t know, or has the pile-on become the new normal?

Welcome to Razorwire, where we bring you honest conversations with the people shaping our industry. I’m your host, Jim, and recording in our new studio, I sit down with three guests. Joe Tidy is the BBC’s Cyber Correspondent. Lisa Ventura is Chief Executive and Founder of the AI and Cyber Security Association and founder of Cyber Kindness. Gary Hibberd is founder of Consultants Like Us and co-founder of The Real Cyber Awards.

During the PHP emergency, Joe delivered around 30 live reports in 48 hours across BBC TV and radio. One candid on-air comment, that he hadn’t known PHP existed until the day before, set off a wave of criticism from parts of the cyber community. We hear Joe’s side of the story, look at why the industry is so quick to dogpile, and ask what that behaviour teaches the newcomers we keep saying we want to attract.

Gary argues that nobody can be an expert in every corner of security. Lisa explains why she launched the Cyber Kindness Pledge. And we all wrestle with where healthy debate ends and plain toxicity begins.

Key talking points:

  • Why Communication Is a Security Skill Translating a technical story for millions of people takes real expertise. Mainstream reporting also raises awareness in places security teams struggle to reach.
  • The Real Cost of the Pile-On Dogpiling hurts the people on the receiving end. It also risks scaring off students, apprentices and career-changers before they ever speak up.
  • Kindness and Healthy Debate in InfoSec We cover the Cyber Kindness Pledge, Gary’s three-strikes approach to online disagreement, and why challenging ideas beats attacking people.

If you’ve ever hesitated to ask a question in public for fear of how the industry might react, this episode is for you.

Listen to this episode on your favourite podcasting platform: https://razorwire.captivate.fm/listen

In this episode, we covered the following topics:
  • The PHP Emergency and the On-Air Admission Joe explains how the story broke, the 48-hour reporting frenzy, and the single comment that set off the backlash.
  • Anatomy of an Online Pile-On Why social platforms, X in particular, have become a breeding ground for consequence-free attacks on individuals.
  • No One Is an Expert in Everything Gary’s road-safety analogy: understanding the vehicle, the rules and the risks doesn’t require knowing every screw in the engine.
  • Accessibility vs. Technical Depth The balancing act of reporting cyber for a mainstream audience without dumbing it down.
  • How Journalists Rely on the Expert Community Joe thanks the researchers and practitioners who help him get complex stories right.
  • The Three Bubbles a Journalist Serves The general public, the cyber community and industry peers, and why pleasing all three is rare.
  • The Chilling Effect on Newcomers How public dogpiling discourages new voices from posting, asking questions or reporting mistakes.
  • What Drives Keyboard Warriors A look at the ego and powerlessness that often sit behind online aggression.
  • The Cyber Kindness Pledge Lisa sets out the pledge’s commitments, from explaining knowledge gaps instead of sneering to valuing non-technical contributors.
  • Healthy Debate vs. Toxicity and the Man in the Arena Why respectful disagreement is essential, closing with Theodore Roosevelt’s 1910 speech on the people who actually do the work.

No One Is an Expert in Everything:

“If you tell me you’re an expert in everything to do with cybersecurity, then that’s like saying you’ve finished the internet… We all have stuff to learn.”

Gary Hibberd

The Human Cost of a Pile-On:

“These pile-ons, they do genuinely hurt. I’m not one of these journalists that is kind of arrogant and strong enough to sort of say, oh, sod it, I’ll carry on and I don’t care what people think, because I do genuinely care what people think.”

Joe Tidy

Choose Kindness:

“Think about how your words are going to land. Think about what that person might be going through at the time that you want to post. And for me, always choose kindness.”

Lisa Ventura

Resources Mentioned


Connect with your host James Rees

Hello, I am James Rees, the host of the Razorwire podcast. This podcast brings you insights from leading cyber security professionals who dedicate their careers to making a hacker’s life that much more difficult.

Our guests bring you experience and expertise from a range of disciplines and from different career stages. We give you various viewpoints for improving your cyber security – from seasoned professionals with years of experience, triumphs and lessons learned under their belt, to those in relatively early stages of their careers offering fresh eyes and new insights.

With new episodes every other Wednesday, Razorwire is a podcast for cyber security enthusiasts and professionals providing insights, news and fresh ideas on protecting your organisation from hackers.

For more information about us or if you have any questions you would like us to discuss email [email protected].

If you need consultation, visit www.razorthorn.com, We give our clients a personalised, integrated approach to information security, driven by our belief in quality and discretion.

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