943: True Hospitality: Emotional Connections, Industry Insights, and Concierge Secrets

We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: -       The power of human connection in hospitality—why tech should enhance, not replace it -       How Sonesta is redefining loyalty beyond points—giving members brag-worthy access -       Exclusive partnerships with Rolling Stone, SailGP & Rioja—making unforgettable travel experiences -       he secret to differentiating brands in a competitive industry beyond price wars Why humor, authenticity & resonance create stronger brand-customer bonds A special thanks to Actabl— Actabl gives you the power to profit. Visit Actabl.com to learn more! 🎧 Listen now and be part of the conversation shaping the future of travel!

Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). • 💡 The role of hospitality in creating an unforgettable dining experience. • 🎭 The myths, the legends, and the real stories behind this institution. 💼 Special thanks to our advertiser, Actabl, they give you the power to profit. Visit them at @actabl.com for supporting this episode! 🔔 Don’t forget to like, comment, and subscribe for more insider stories from the hospitality world!

We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: ·      Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. ·      The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. ·      Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding miracle! ·      Finding Passion in Hospitality: From sports journalism to hotel lobbies — Jamie’s journey proves life can surprise you. ·      Practical Advice for Hospitality Pros: How to navigate uncertainty, adapt, and excel in this ever-changing industry. Special thanks to our sponsor, Actabl— giving hoteliers the power to profit. Visit actabl.com today Find Jaime’s book: https://lnkd.in/eSnWsRbQ Don't miss this thought-provoking, fun, and insightful conversation! Like, subscribe, and share to stay tuned for more inspiring episodes. hashtag#Actabl hashtag#truehospitality

📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B  to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage. 🧠 Break Free from Old Habits – Stop doing things "just because we've always done them." ☕ Creating Vibrant Spaces – Coffee bars, brunch options, and innovative dining that enhance the guest stay. 🤝 When to Bring in an F&B Operator – Why it's crucial to involve experts early and avoid last-minute failures. 🏨 Elevate the Emotional Connection – Turn a stay from "just a bed" into a complete experience. 🙌 Special Thanks to Our Sponsor: A big shoutout to Actabl—they give you the power to  profit! Check them out at actabl.com to learn how to supercharge your hotel's profitability. 👉 Don’t miss this game-changing discussion! Like, share, and subscribe to stay updated with the latest insights in hospitality.   #HotelF&B #HospitalityInnovation #FoodandBeverage #HotelProfitability #Actabl #NoVacancyLive #HotelRestaurants #GlennHaussman #HunterConference

Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.

I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into Houston's booming hospitality scene and what’s driving its growth. How to create a culture that keeps teams engaged and motivated. The role of technology in transforming guest satisfaction and operational efficiency. Why understanding market trends can give hoteliers a competitive edge. 💡 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com. 📲 Hit that subscribe button and don’t miss out on more exclusive interviews and industry insights!

Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: •    State of the Hospitality Market: Why some properties are thriving while others are struggling. •    Investment Realities: Why high interest rates are forcing a shift from creative repositioning to focusing on cash-flowing assets. •    Urban Market Insights: The challenges and opportunities in cities like New York, San Francisco, and Chicago. •    Group vs. Transient Demand: Why group business growth is critical and how it impacts hotel profits. •    Opportunities in Secondary Markets: Why deals in the $15M equity range can offer higher yields. •    Technology and Data: How proprietary tech is giving AWH Partners a competitive edge in decision-making. 🎤 Bonus Insight: Russ and Glenn take a nostalgic trip down memory lane, discovering they both grew up just miles apart on Long Island! 💡 Key Takeaway: Discipline is key in today's challenging market. Stick to your metrics, stay patient, and be ready when the next opportunity arises. 🙏 Special Thanks to Our Advertiser: Actabl – giving you the power to profit! Visit Actabl.com to learn how tools like ProfitSword can help you make better business decisions. 📢 Don't Miss Out: •    Subscribe and follow No Vacancy wherever you get your podcasts. •    Share this episode with your network and stay ahead of hospitality trends! #HospitalityInvestment #HotelBusiness #HotelDevelopment #NoVacancy #AWHPartners #RealEstate #HotelTrends #AssetManagement #GroupBusiness #TechnologyInHotels #Actabl #HospitalityInsights  

Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people can open unexpected doors 🚪 The real benefits of joining a local hospitality association 🤝 How Long Island's hospitality scene is evolving and growing 🌍 Why mentoring young professionals is crucial for the industry's future 👩‍🎓👨‍🎓 How you can get involved and make an impact in your own community 🏨 A special thanks to our advertiser, Actabl—giving you the power to profit! Check them out at Actabl.com. Don’t just watch—engage! Drop a comment, hit like, and subscribe for more insider hospitality conversations! #HospitalityIndustry #Networking #CareerGrowth #HotelLife #NoVacancyPodcast #HospitalitySuccess #Actabl #HotelInvestor #LongIsland #TravelIndustry  

While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic adaptive reuse, tax abatements, and forgivable loans. 🔥 Exciting openings ahead, including three new properties and expanding the investor base. 😅 Balancing high growth while avoiding burnout—plus some self-deprecating humor on the grind! 🎯 Why Watch: Get inspired by how RainesCo keeps expanding without compromising quality. Plus, enjoy the humor and honest insights about the challenges of hotel growth. 💙 Special Thanks to Our Advertiser: A big shoutout to Actabl— actabl gives you the power to profit! Check them out at actabl.com. 👍 Don’t forget to like, share, and subscribe for more behind-the-scenes insights from the Hunter Conference!