James Lamb - CEO of Andermatt

Marketing maestro Stephen Levins urges hotels to copy retail upselling.

Tina Edmundson miraculously manages Marriott Luxury’s bounty of brands.

Gilad Berenstein is the AI guru who shows that it’s our friend and there’s no need to be scared.

IHCL boss Puneet Chhatwal ardently believes in the value of company-wide business meetings – as long as India’s top cricket commentator’s involved

Marco Girotto thinks, breathes and lives trains, and as GM Dolce Vita Orient Express he has the ideal hospitality job – on wheels

As CEO of Andermatt, James Lamb is creating a new luxury destination, hotels included, high in the Swiss mountains

Danilo Zuchetti has achieved the near-impossible, overseeing the timeless new Corinthia Rome so it immediately belonged

Mali Carow, in Fort Lauderdale, heads a Four Seasons hotel that thinks it’s a resort – or is it the other way around?

Veronique Delattre’s travelled the world but she’s never felt more at than running Fairmont Mount Kenya Safari Club

Raj Mohan heads the mini empire of JW Marriott Miami Turnberry Resort & Spa – which is all that, plus meetings, golf and a world-class waterpark (what’s his winning secret?)