
Discover how retail career growth really works at NEXT, from building resilience to moving from customer service advisor to communications coordinator.
In this episode, we sit down with Toby to talk about transferable skills, everyday resilience and career progression across our contact centres.
Starting out as a professional cruise ship dancer, Toby shares how performing on stage taught him the adaptability and people skills needed for customer service. He walks us through his day to day role as a Communication and Support Coordinator at Radar Road in Leicester, connecting teams across Leicester, Doncaster and Pune.
From organising workplace events like International Tea Day to representing colleague voices as a Your Voice representative, Toby explains why embracing variety and keeping an open mindset helps you thrive at work.Whether you are starting out as a customer service advisor or looking to take your next career step, Toby shares thoughtful, practical advice on finding your confidence and making an impact.
0:00 Transferable Skills from Dance to Retail
1:03 Life as a Cruise Ship Performer
3:08 Learning Customer Service Resilience
5:06 Day in the Life: Communications Coordinator
7:19 Connecting Radar Road, Doncaster and Pune Teams
10:30 Creating a Positive Workplace Culture
14:55 Why Workplace Environment Matters
17:23 Overcoming Shyness and Building Confidence
20:00 Routine, Gym Consistency and Discipline
24:06 Being a Your Voice Representative
27:07 Advice for Career Growth in Customer Service
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