How to Listen Effectively as an Operations Leader | 126

How well do you stick to your core values when it comes time to make hard decisions? It’s easy to talk about them in meetings and put them as posters on the walls, but do your decisions and actions align with your values? In this episode, Jamie shares how our behavior shows our values, plus an important update regarding the podcast. What You’ll Learn from this Episode:An Update on the PodcastCore Values in an OrganizationValues Dictate Our BehaviorHaving the Courage to Make Hard DecisionsGet full show notes and more information here: https://processplusresults.com/podcast/128

What is Lean Leadership?  It’s kind of an elusive, hard-to-define thing. In today’s episode, I’ll break down what both Lean and Leadership mean to me, which then drives how I develop leaders. You’ll hear key components to consider when moving Lean Leadership beyond a buzzword to definable meaning.This is my living and growing definition. Things can change, but the goal is to inspire you to create your own code to operate by. Let’s get to work! What You’ll Learn from this Episode:What Lean means to me, and how it advances my purposeMy current definition of LeadershipHow my definitions of Lean Leadership drive my practice in developing peopleKey considerations for how you think about Lean LeadershipExplore for yourself: What is Lean Leadership?Get full show notes and more information here: https://processplusresults.com/podcast/127

How well do you listen? How quickly do you jump in and start offering solutions or try to fix the problem? In this episode, Jamie shares things that hinder us from listening and how to listen effectively as an operations leader.What You'll Learn from this Episode:Choosing to Listen IntentionallyThings that Hinder Me from ListeningTwo Ways to Improve Our Listening SkillsShifting Away from Either/Or Thinking Get full show notes and more information here: https://processplusresults.com/podcast/126

How do we create an organization that has a growth mindset? So often, we look at our teams to see how they can improve, but building a culture of improvement starts with us as the leaders. In this episode, Katie Anderson joins us to discuss GE's Lean Mindset Event and how to develop a growth mindset as a leader. What You'll Learn from this Episode:Change Begins with LeadershipLearning to Step into Something NewDifferences Between Fixed and Growth MindsetGrowth Mindset is the Foundation of Continuous ImprovementGet full show notes and more information here: https://processplusresults.com/podcast/125

How do you approach safety? As leaders, it's easy to focus on policies to ensure everyone follows the rules, but safety encompasses so much more than procedures; it is a team sport. In this episode, Jamie shares how safety starts with our mindset and culture within our team. What You'll Learn from this Episode:Safety is a product of servant leadershipSafety is an expression of loveAn evaluation of the safety in our organizationsGet full show notes and more information here: https://processplusresults.com/podcast/124

Hello from New York! I am coming to you live from GE's Lean Mindset Event, which focuses on encouraging the right mindset to embrace lean and features several excellent speakers across different industries, including CEOs from top companies, former NBA and NFL players, and more. In this episode, I share an overview of the event, plus my initial reaction and key takeaways.What You'll Learn from this EpisodeLive from New YorkMy initial reactions and key takeawaysA Lean Mindset leads to Lean ThinkingLean Tools versus Lean ThinkingLeaning into the Growth MindsetGenuinely going to Gembahttps://processplusresults.com/podcast/123

How might operations leaders delegate more effectively? In this episode, Jamie explains how the reason we delegate can drive more effective delegation and practical steps you can take to delegate for development efficiently.What You'll Learn from this Episode:How to Delegate More EffectivelyThe Primary Reason for DelegatingGaining Clarity on the Individual, Activity, and SkillsDefine the Level of DelegationThe Logistics of DelegationGet full show notes and more information here: https://processplusresults.com/podcast/122

Why do you delegate? How does that determine what tasks you choose to give? In this episode, Jamie discusses the real reasons Ops Managers should delegate and how it benefits themselves plus other members of their team.What You'll Learn from this Episode:The Reasons Ops Managers DelegateDelegating for MyselfDelegating to Help the IndividualDelegating for the Good of the TeamGet full show notes and more information here: https://processplusresults.com/podcast/121

How often do you delegate? It can be difficult to delegate tasks that could be completed by other members of our team, in turn freeing up more of our time. In this episode, Jamie discusses three common obstacles that leaders face regarding delegation.What You’ll Learn from this Episode:How often do you delegateIt takes time to delegateLetting go of controlFeeling guilt in delegatinghttps://processplusresults.com/podcast/120

How often do you characterize your work as fun?  In this episode, Jamie shares how a big challenge and getting creative and trying new and better ways is fun for her, and as Operations Managers, you should be finding fun in your work too. Even though not every aspect of your job may be enjoyable, if you never find joy in what you do, there is a problem. What You’ll Learn from this Episode:A shift in my client workload and timeFinding fun in challenging problems and situationsThe difference between work fun and personal funGet full show notes and more information here: https://processplusresults.com/podcast/119