Encore Understaffed and Exhausted: Getting your team motivated

Grace is an open and honest expert, helping leaders simplify their communication and eliminate the divides that exist within organizations. As co-founder of Know Honesty, she guides people toward becoming masterful communicators day in and day out. Having experienced the transformative power of openness and honesty, Grace is on a mission to help others create that same freedom in their own lives. Grace brings her heartfelt approach to every event, workshop, and interaction. She believes deeply that every human being brings a unique perspective to the world and that we all deserve to be heard and respected. With humble roots growing up on a dairy farm to now working with all levels of leadership, Grace has a special ability to ask the right questions to help audiences go deeper and uncover what’s blocking them from creating real communication.

MCC coach Ben Dooley facilitates the bi-weekly “COACHING SKILLS FORUM” telecalls, as well as creator of multiple coach growing experiences--like the “Fast Pass to MasterFull Coaching”—exploring “the Science, Artistry and Performance of our coaching,” and “the Core of our Core Competencies”, all of which (and more) have been helping coaches discover their powerful coaching confidence, power and success, to help you BE the MasterFull coach you are truly here to BE, and that the world needs. And your journey continues to deepen right now.

Hi Nguyen is a former Royal Canadian Mounted Police officer with 14 years of experience in patrol, close protection, counter-terrorism and undercover operations. He is currently the Director of Protection Services for a large Canadian university. In his 20 years of experience in this industry he’s witnessed the impact of poor leadership at all rank levels: Burnouts, depressions, suicides. This is why he now spend all of my energy coaching the next generation of leaders. Showing them how to successfully lead teams, be recognized for their work and get promoted fast.

Leaders are increasingly challenged to understand how to respond to a polarized world. They are grappling with addressing division while embracing otherness. But to create welcoming environments in which each member feels recognized and comfortable being their whole selves at work, we must face our own need for belonging -- one that is often unmet. In REUNION: Leadership and the Longing to Belong (HarperBusiness; Nov. 14, 2023), executive coach Jerry Colonna urges leaders to consider the ways they have been complicit in, and benefitted from, conditions they say they’d like to change, and shows them how to create new systems of inclusion for everyone. In today’s complex and divisive world, it is only through radical self-inquiry, a concept explored in Colonna’s first book Reboot, that leaders can forge systemic belonging for everyone. Jerry Colonna is a leading executive coach who uses the skills he learned as a venture capitalist to help entrepreneurs. He is a co-founder and CEO of Reboot, the executive coaching and leadership development company, host of the Reboot Podcast, and author of REUNION: Leadership and the Longing to Belong (HarperBusiness; Nov. 14, 2023) and Reboot: Leadership and the Art of Growing Up (HarperBusiness, 2019). He draws on his wide variety of experiences to help clients design a more conscious life and make needed changes to their careers to improve their performance and satisfaction. Previously he was a partner with JPMorgan Partners (JPMP), the private equity arm of JP Morgan Chase. He joined JPMP from Flatiron Partners, which he launched in 1996 with partner, Fred Wilson. Flatiron became one of the most successful, early-stage investment programs in the New York City area. He lives on a farm in Longmont, Colorado.

The Culture Equation®: How to build an intentional workplace culture that powers your strategy and drives growth. Jessica Kriegel is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. For 15+ years, Jessica has been guiding global, national, Fortune 100, and other organizations across finance, technology, real estate, and healthcare industries on the path to creating intentional cultures that accelerate performance. As a keynote speaker, Jessica leverages her current research and 15+ years of global organizational culture innovation, providing leaders with the map and tools for how to build cultures that deliver results. In her book, Unfairly Labeled: How Your Workplace Can Benefit from Ditching Generational Stereotypes, Jessica dives into the concept of generational differences'' as an unfair generalization, and offers a roadmap to intergenerational understanding. She is the host of the podcast, Culture Leaders: The Masters Behind Movements, where she and other elite leaders and culture experts confront the dilemmas of today’s organizations and highlights the transformative and winning ingredient: vibrant team cultures.

Jesus D. “Jesse” Hernandez Jr is the Founder of Depth Builder LLC, who helps leaders deepen their communication skills and build trust through their improvement initiatives. Jesse does this by shining a light on their blind spots, and teaching them how to adjust their leadership approach to ensure “buy in” amongst their employees. Experiencing construction business problems from the perspective of an installer, a field leader, a trade contractor, a General Contractor and an owner’s Rep has helped Jesse understand that we are more alike than we are different. Being a witness to people discovering their agency and leaders contributing to that is what brings him fulfillment. His path in the professional space and 7+ years of sobriety has helped Jesse meet people where they are at and get them unstuck. The key is in serving others and helping folks leverage their influence and formal authority in making the work better for the men and women who are doing the work. Jesse’s 5S in Relationships Livestream Experiment revealed to him that there is a gap in connection amongst construction professionals. This led him to co-author the book Lean & Love 5S Love Letters and co-host The NoBS with Jen and Jess Podcast, where he is having imperfect conversations about the human side of work. These efforts helped Jesse appreciate the power of vulnerability. Jesse has also written Becoming the Promise You are Intended to Be where readers can find glimpses of themselves in the stories he shares and discover the path to living up to the promise they are Intended to fulfill. Seeing the impact these works are having have lit a fire in Jesse to help people practice vulnerability and deepen their connection with the folks they spend the most time with. Jesse wants to serve our listeners with the idea that focusing on the person in front of us is the best way to Expand their Influence. The key to this is listening and more specifically asking interested questions. He wants to introduce the listeners two a couple of cheat codes (air time & first response) that they can put into practice immediately.

Andrew Cooper is a globally recognized executive leader and advocate for compassionate business practices. He made history as the first Millennial and Black executive to serve as General Counsel of UPS Airlines, the world's largest logistics airline operating in 220 countries with over 20,000 employees. Cooper’s team played a pivotal role in the success of Operation Warp Speed, the U.S. pandemic vaccine relief effort. Committed to facilitating leadership transformation, he assists organizations in achieving and sustaining high performance. The Ethical Imperative marks Andrew's debut book. Andrew Cooper began writing after migrating with his parents from a single-wide trailer in the deep south to a small island off the coast of Japan. Born in Walterboro, SC, Cooper’s journey to Okinawa would spark a life-long interest in humanity, technology, and the intersection of the two. After receiving his doctorate from Emory University, Cooper joined the legal leadership teams of multiple Fortune 500 companies, serving on an executive staff responsible for overseeing billions in assets and over twenty thousand employees. Cooper would become the youngest and first African American to assume the role at America's largest cargo airline. A patent inventor and lecturer, he settled in Roswell, Georgia, with his wife and daughter. The Ethical Imperative is his first published book. Discover more about his impactful work at Andrew-cooper.com.

Increase Employee Retention by Improving Onboarding, Training, and Succession Planning: Leaders are losing their people at an unprecedented rate due to poor onboarding, inconsistent training, and lack of succession planning. Out of 1000 employees surveyed, 80% said they had a poor onboarding experience. Lack of training can cause a 60% loss of the workforce over a 4 year period due to training gaps, mistakes, complaints, and low morale. Employees will also separate from a company when there is no defined career path or succession planning. Implementing a strong onboarding program increases retention by 82%, and increases productivity by 11%. Proper succession planning increases valuations by 20 - 25%. Companies can be more proactive about retention by implementing three important tools which will shift the course of employee happiness. As an in-demand Executive Coach, dynamic speaker, successful author, and focused and motivating trainer devoted to her craft, Monique Daigneault provides a highly coveted service to corporate leaders worldwide using internationally accepted standards as well as her personally honed methodology. Surviving trauma as a child and embracing Complex PTSD as an adult, Monique developed a unique skill set and process that allows her to advocate for others and guide them through challenging workplace issues. With an indomitable spirit, a results-driven work ethic, and an enthusiastic commitment to performance improvement, she partners with clients from all over the world, providing practical tools to help catalyze change and facilitate evolution in their professional lives. As President and CEO at MD Consulting, Monique is the insightful radio show host of Leading with Intention on the VoiceAmerica business channel and also the author of the newly released book: The Survive and Thrive Toolkit for Leaders by Mango Publishing Group. Monique is an ICF-trained and Master certified coach and has an MS in Industrial and Organizational Psychology. She is passionate about helping leaders shift corporate culture, build business agility, resilience, and influence and facilitate transformation in the organizations they lead.

Talia Fox is the CEO of KUSI Global, Inc. She holds an M.Ed. in psychology and is a Harvard University Fellow. A leadership strategist and a legacy builder, she has transformed thousands of executives over the last two decades in every sector, assisting leaders in developing innovative strategies for some of the most critical and complex missions globally, including defense, wealth inequalities, racial and social justice, aviation, and healthcare. Talia helps organizations like the U.S. Securities and Exchange Commission, Harvard University, Transunion, the National Institutes of Health, Howard University, and the U.S. Departments of Defense and Veterans Affairs maximize human potential by leveraging strategic intelligence and help individuals and organizations foster connected cultures and promote conscious equity.

HORTENSE LE GENTIL is a world-renowned executive leadership coach, speaker, and author. She guides CEOs and senior executives on their journey from hero leaders to human leaders. Guided by 30 years in business, working across industries—including media consulting and advertising—and as an entrepreneur. Hortense was a 2021 and 2023 nominee for the Thinkers 50 Coaching and Mentoring Awards and has been ranked #5 on the Global Gurus list by World Management Global Gurus. She is a certified Marshall Goldsmith Stakeholder CenteredTM?coach and a member of MG100 Coaches. Author of THE UNLOCKED LEADER: Dare to Free Your Own Voice, Lead with Empathy, and Shine Your Light in the World (Wiley, September 26, 2023), and ALIGNED: Connecting Your True Self with the Leader?You’re Meant to Be (2019), Hortense is a contributor to Harvard Business Review and ThriveGlobal.com, and has been featured in Forbes, Fast Company, Inc., and Business Insider. She is based in New York.