A Conversation with Customer Service Designer: Alissa Condra

Meet Alana Libertad Cortés, a product and Conversational Designer. Alana is also the CEO and co-founder of Netavox, a Spanish-focused conversational AI company. Alana's design focus ranges from IVR/IVA systems, chatbots, and software interfaces to multimodal Design. Listen to Alana talk about her pivot into conversation design and make a case for multilingual conversational designers to help shape the future of Conversational Design by bringing their language skills and helping transform this space into a platform that includes many voices and experiences. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and remember to rate it! ⭐️ ⭐️ ⭐️ ⭐️ #helloux #conversationaldesigner # conversationdesign #multilingualconversationaldesigner --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Hillary Black, a Conversational Designer at Mav. Hillary is also a content creator and career coach. In addition, she is the founder of Conversation Designer Jobs. A platform she created to help aspiring and experienced conversational designers find the resources needed to skill up and where they can also find employment opportunities. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and remember to rate it! ⭐️ ⭐️ ⭐️ ⭐️ #helloux #conversationaldesigner # conversationdesign --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Minjun Chen, a Project Designer at Microsoft, where she designs workspace search experiences for enterprise customers and organizations. Before Microsoft, Minjun's work experiences include building Amazon products and creating mobile and desktop experiences for Wayfair. In addition, she is passionate about helping junior UX designers by providing mentorship and helping them grow in their careers. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ #helloux #productdesigner # productdesign #uxdesign --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Crista Faith Castro, a Product Manager and owner of User Experience at Skillup.org.  Listen to Crista's journey from graphic designer to UX designer into her destined role of Product Manager. Learn what it takes to become a Product Manager and how to lay the groundwork for building up into this role.   Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ #helloux #productmanager #iproductmanagement #uxdesign --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Monique St. Paul, co-host of "Intersections in Learning and Development, a webcast hosted by the Training, Learning, and Development (TLDC) community. Monique walks us through her pivot from marketing to UX design and her path into Instructional Design. In addition, Monique provides resources available to you if you are looking into a career path in instructional design. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #helloux #instructionaldesign #instructionaldesigner #uxdesign --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Alissa Condra, a Customer Service Designer and creator of UX Adjacent. In this conversation, Alissa describes the difference between a Customer Service Designer and UX Designer and how this progression happens. In addition, she offers various resources available to you if you are looking into a career path in customer service design. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #helloux #customerservicedesign #customerservicedesigner #uxdesign --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Meet Andrew Ma, a UX writer at American Express's mobile team. Andrew describes how he transitioned into UX design with the Hello UX team and how UX writing became his focus. In addition, he offers tips and resources available to you if you are looking into focusing on UX writing. Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Share the love for Hello UX by sharing this episode with others and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #uxdesign #uxdesigner #helloux #uxwriter #uxwriting --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Let's welcome and get to know our new Hello UX Team member~ Angelina Garcia. Listen to her journey from graphic designer to QA and now UX Designer. This episode kicks-off Season 3: Different Paths One User Experience Series showcases different experts from various roles contributing to the user experience. -------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #uxdesign #uxdesigner #helloux #diversityandinclusion #womenintech #minoritiesintech --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

Are you looking for mentorship opportunities?  In this episode, we highlight UX Rescue's new Mentor/Mentee program. We also have a conversation with Christa Stephens, product designer, UX strategist, and Growth Manager with UX Rescue, and learn about her journey into UX Design and her role in UX Rescue's new Mentor/Mentee program.   Season 2: Inclusion and Diversity Series brings diverse voices with conversations centered around important topics to emerging UX Designers. Emphasizing how these, in particular, affect underrepresented minorities in tech. ----------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #uxdesign #uxdesigner #productdesigner #uxstrategist #helloux #uxmentor #uxmentorship  --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support

When pivoting into UX Design, at what step of your journey should you seek a mentor? How about now!!! In this episode, we have a conversation with Miguel Roblero, a Sr. Product Designer at Dell Technologies, Adjunct Professor-Instructor at UT Austin UX/UI Bootcamp and seasoned mentor. Before asking someone to mentor you, you will learn what mindset to bring into the mentorship and how to best prepare for a mentorship.  Season 2: Inclusion and Diversity Series brings diverse voices with conversations centered around important topics to emerging UX Designers. Emphasizing how these, in particular, affect underrepresented minorities in tech. ------------------------------------------------------------------------------------------------- Thank you for listening! Please show your support by sharing this episode with friends and family and don't forget to rate it! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ #uxdesign #uxdesigner #productdesigner #helloux #uxdesignerlife #uxmentor  --- Send in a voice message: https://podcasters.spotify.com/pod/show/helloux/message Support this podcast: https://podcasters.spotify.com/pod/show/helloux/support