What Ticketmaster Gets Wrong and a New Solution by Fanfare Founder Michael Dodsworth

S6:E7 Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. Overview There's a specific kind of fatigue that comes from "doing the right things" and still feeling ignored. You show up consistently, you post, you refine the offer, you keep building, and yet traction stays unpredictable. Often the issue is not effort, it's misalignment: the message is landing in the wrong place, or the experience is quietly breaking trust before people ever become customers. This is one of those patterns that looks like a marketing problem, but behaves like a credibility problem. 👤 Guest: Michael Dodsworth Fanfare.io Improving high-demand launches and fan experiences in live events and retail drops ⚠️ Core Problems Discussed: -Launch-day demand creates queues, bot activity, and broken purchasing experiences -Big platforms often tolerate frustration because they do not feel enough incentive to change -Founders can pour energy into the wrong channels, missing where customers actually are 🧠 The Bigger Pattern Dr. LL Sees: Across many small businesses, visibility stalls when the customer experience and the communication channel are out of sync. You can be excellent and still be overlooked if the buyer cannot access you easily, trust the process, or even find you where they already spend attention. The fix is rarely "more content." It is clearer alignment between audience, channel, and experience. 🥡 Practical Takeaways: -Treat the customer experience as part of your credibility, not a technical detail -Choose channels based on where buyers behave, not where founders feel comfortable posting -Use failures as feedback loops: fix process gaps, then document what changed ⏱️ Timestamps: 00:01:22 The real problem behind "bad launches" 00:08:44 Why early-stage teams feel customer pain more clearly  00:13:00 "Run at the failures" and what founders avoid 00:18:29 Finding your customers in the right channels 00:20:44 Examples of major launch failures and what they reveal   🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen   A Supportive Next Step If this episode hit a nerve, you might be carrying a very specific worry: "What if my business is good, but the way people experience it is quietly turning them away?" That can feel personal, even when it is just a systems issue. Many founders default to working harder: more posts, more tweaks, more tools. But the deeper pattern is often alignment, not effort. The audience is somewhere else, the message is slightly off, or the path from interest to yes has friction that erodes trust. ✅ Subscribe for weekly conversations on entrepreneurship  🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #entrepreneur #smallbusiness #customerexperience #ticketmaster #concerts

S6:E6 Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. When the world feels heavy and your business still needs you to show up, it's easy to live in a constant state of pressure. This episode is a calm conversation about building something real, staying steady through uncertainty, and creating structure that supports your life instead of consuming it. 👤 Guest: Jack Clark founder of 180Water Water well and filtration services, manufacturing, and franchising ⚠️ Core Problems Discussed: Managing seasonality and keeping revenue stable in a service business Growing through franchising without losing quality, trust, or values Working hard without burning out or becoming hardened 🥡 Practical Takeaways: Use simple structure and clear daily steps to reduce mental load and regain control Protect your relationships with defined boundaries that you can actually keep Grow in a way your customers recognize as trustworthy, not "corporate" or distant ⏱️ Timestamps: 02:44 Seasonality shifts: filtration and manufacturing to stay steady 06:18 Why franchising fits a "mom-and-pop" industry, and how trust scales  07:43 A realistic version of balance: home for dinner, clean lines, valued time 09:37 Avoiding burnout: refusing "stupid rules" and building real accountability 14:17 Rural perspective and the mental shift that helps you sleep again 🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard   A Supportive Next Step After listening to Jack, you might notice a familiar tension: you are trying to hold growth, responsibility, and family life at the same time, and it can feel like there is never a clean finish line. Even when things are "going well," your brain may stay on alert, scanning for the next problem, the next expense, the next customer issue. That is not a character flaw. It is what happens when you have been carrying the business alone for too long. If you want a calmer way to move forward, one gentle next step is a STEERus Visibility and Credibility Diagnostic. It helps you see what your market is actually experiencing when they find you online, what is unclear, what is missing, and what you can simplify so trust builds without you having to shout. If you're noticing this pattern in your own business, this is a steady place to start. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #farming #smallbusiness #entrepreneurlife #franchise #worklifebalance

S6:E5 Loralyn Mears, PhD, aka, "Dr. LL," loves bringing you entrepreneurs, small business owners, and actionable advice to you every week. Thank you for joining us! When the world feels overwhelming, clarity isn't a luxury. It's a survival skill. This conversation is for anyone trying to lead, build, or simply stay grounded in uncertain times. 👤 Guest: Luz Gonzalez Founder, EQ Refined Emotional intelligence educator, leadership and communication coach ⚠️ Core Problems Discussed Navigating emotional overwhelm in the workplace Misunderstanding assertiveness as aggression Losing clarity and focus in high-pressure environments 🥡 Practical Takeaways How emotional intelligence begins with self-awareness Why boundaries without awareness can block healing How clarity and focus help leaders conserve energy and lead with intention ⏱️ Timestamps 02:12 – Why emotional intelligence changes how teams work together 05:04 – Authentic assertiveness vs. workplace "costumes"  07:12 – Why visibility feels risky and how to regulate that fear 14:55 – Focus as an act of self-respect 20:35 – Learning from patterns instead of repeating them BUY her new book: Authentic Assertiveness https://success.eqrefined.com/authentic-assertiveness-book   ENROLL in her upcoming 2-day workshop, "Clarity in Focus" Jan 30-31, 2026 https://success.eqrefined.com/clarity-in-focus-offer 🔖 Who This Episode Is For Small business owners who need a little help  Consultants and coaches building trust online Solopreneurs who feel stuck Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #leadership #smallbusiness #entrepreneurlife #emotionalintelligence #professionaldevelopment

S6:E4 Starting a business can feel overwhelming, especially when the rules keep changing and the pressure never lets up. This conversation is a reminder that growth doesn't come from shortcuts, it comes from patience, learning, and staying human. 👤 Guest: Nivedita Lahiri, PhD Founder, Counsel Academy STEM educator and small business owner helping students build strong foundations in science, math, and critical thinking ⚠️ Core Problems Discussed Transitioning from academia into entrepreneurship Losing money on marketing that doesn't deliver results Trying to do everything alone and burning out 🥡 Practical Takeaways Why trial and error is not failure, but progress How to protect limited budgets from cookie-cutter marketing The importance of building a trusted team instead of doing it all yourself ⏱️ Timestamps 05:42 – The steep reality of moving from science into business 07:25 – "I was crying:" facing overwhelm as a founder 09:31 – When marketing finally started to work 14:35 – The hidden cost of generic marketing services 27:18 – Why slowing down helped everything fall into place 🔖 Who This Episode Is For Small business owners who need a little help Consultants and coaches building trust online Solopreneurs who feel stuck and overwhelmed Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard   #EntrepreneurJourney #WomenInSTEM #tech #STEM #smallbusiness

S6:E3 When growth gets hard, shortcuts start to look tempting. This conversation is about what happens when you don't cave into the pressure to take shortcuts. Dr. LL chats about wellness in keeping with January's theme. 👤 Guest: Jessica Lowery Founder, The Power of Elderberries Values-driven wellness entrepreneur and product innovator ⚠️ Core Problems Discussed Growing a product business without compromising integrity Navigating debt, lawsuits, and emotional burnout Standing out in crowded wellness and supplement markets 🥡 Practical Takeaways Why clarity of values matters more than speed How reframing product positioning can save a struggling launch What real customer trust looks like beyond marketing claims ⏱️ Timestamps 02:44 – Why an 8-year-old business still thinks like a startup 05:19 – Pivoting when COVID shut retail doors 11:06 – When customers reject your product and what to do next 16:53 – Purpose as an anchor during lawsuits and debt 29:51 – The non-negotiable rule for long-term brand trust 🔖 Who This Episode Is For Small business owners who need a little help Consultants and coaches building trust online Solopreneurs who feel stuck but still care deeply about what they're building ✅ Subscribe for weekly conversations on entrepreneurship  🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #smallbusiness #entrepreneurlife #trust #customerservice #values #personalgrowth

S6:E2 If you're carrying a lot right now, like work stress, business pressure, and "life stuff," this episode is a breath of steady encouragement. Season 6 is focused on health & wellness for real-world entrepreneurs, and this conversation is about something deeper than the gym: it's about how community and consistency keep you going when motivation disappears. In this episode, we talk about what actually builds trust over time: showing up, staying connected, and doing the next right thing, especially when life gets loud. 👤Guest: Stan Radomski Fitness Instructor • Mr. New Jersey Body Builder • Community/Scientific Events Coordinator (And a lifelong "connector" who's built networks that lasted.) ⚠️Core Problems Discussed Wanting results fast (in fitness and business) while life is already exhausting Feeling intimidated to start then getting stuck in "safe zone" habits Losing community over time (and wondering why motivation disappears) 🥡Practical Takeaways Why relationships that "breathe" often become your strongest long-term network How to avoid the treadmill-only trap: build a simple plan that creates progress A healthier mindset shift: you can't change the past: focus on present & future ⏱️Timestamps 01:19 – Relationships that matter (even when you don't talk often) 05:18 – The invisible work behind building community (and burnout) 10:09 – Why making friends gets harder as we age 16:04 – The treadmill "safety zone" (and why most people quit) 22:28 – You're not late: start now and stop punishing yourself ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard   Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #smallbusiness #entrepreneurlife #menshealth #wellness #bodybuilding #fitness

S6:E1 When everything feels like too much, small business owners don't need more noise. They need steadier conversations they can trust. In this episode, we sit down with Lily Kunning, founder of Haven Herbs, to talk about wellness and business driving connections in a way that's practical, grounded, and genuinely human. If people don't trust you, they won't buy from you. If they don't remember you, they can't look for you. 👤Guest: Lily Kunning / Haven Herbs / Herbalist, educator, wellness founder focused on ethical, sustainable, customer-centered care ⚠️Core Problems Discussed: *Feeling dismissed or unseen by "systems" (and what that does to trust) *The tightrope business owners walk: education, compliance, and credibility *Scaling with automation without losing the human connection   🥡Practical Takeaways: *Why proactive communication reduces customer anxiety and support load *A simple anti-overwhelm practice: choose 3 priorities a day (and feel accomplished again) *How to design systems (CRM, workflows, FAQs) that sound like you and not a bot   ⏱️Timestamps: 01:19 – Lily's origin story: when herbalism helped her feel heard 08:58 – The business/legal line: what you can say (and why it matters) 14:20 – Building a CRM so no customer falls through the cracks 17:56 – "Pick 3 things every day" — a real-world approach to overwhelm 25:40 – Automation that still feels human (language, tone, relationship)    LEARN MORE about LILY KUNNING & SHOP HER FABULOUS HERBS HERE: https://havenherbs.com/   🔖Who This Episode Is For: *Small business owners who need a little help *Consultants and coaches building trust online *Solopreneurs who feel stuck Invisible brands don't make money.   At STEERus, we help small businesses get seen and get paid without losing their voice or their values, especially when the world feels heavy and attention is scarce. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard    #smallbusiness #entrepreneurlife #holistichealth #herbalism #entrepreneur   Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus 

S5:E40 If people don't trust you, they won't buy from you. If they don't remember you, they won't find you again. In this episode of Small Biz Stories, Robert Kennedy III breaks down how storytelling, video, and authentic communication help small businesses move from invisible to influential. 👤Guest: Robert Kennedy III CEO, Kinetic Communications Storytelling, video, and communication strategist   ⚠️Core Problems Discussed Business owners relying on data instead of connection Fear of visibility and vulnerability on camera Confusing "stage" with "stadium"    🥡Practical Takeaways  Why your origin story builds trust faster than credentials How to open presentations by focusing on your audience, not yourself Why authenticity outperforms polish, filters, and scripted humor   ⏱️Timestamps 05:00 – "I'm a light": redefining leadership and presence 11:35 – Origin story vs. sales pitch (Warby Parker example) 20:40 – The best way to open any talk: ask a question 24:30 – Why AI jokes fall flat (and what works instead) 36:05 – Redefining "stage": YouTube, libraries, local rooms   🔖Who This Episode Is For: Small business owners who struggle with visibility Consultants and coaches building trust online Solopreneurs who know they need video but feel stuck Invisible brands don't make money.   At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard     #StorytellingInBusiness #PersonalBranding #SmallBusiness #PublicSpeaking #Marketing Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus

E5:S38 Most small businesses don't have a marketing problem: they have an audience clarity problem. In this episode of Small Biz Stories, Dr. LL sits down with Nathan Yeung, founder of Find Your Audience, to break down why perfectionism, feature overload, and poor framing keep brands invisible and how to fix it. 🔹 What You'll Learn Nathan shares practical insights on: Why 80% execution beats 99% perfection every time How consumer psychology influences buying decisions (even when customers can't articulate their needs) Why pricing, framing, and choice matter more than features Where AI supports marketing and where human judgment is still essential 🔹 Episode Highlights (Timestamps) 00:02 – Why perfectionism blocks go-to-market success 06:30 – AI as a tool, not a shortcut 12:40 – Why customers don't actually know what features they need 18:10 – How framing and pricing reduce buyer hesitation 26:00 – Becoming the benchmark customers compare everyone else against 🔹 Who This Episode Is For This episode is for: Small business owners struggling with visibility Consultants and solopreneurs refining their positioning Founders overwhelmed by marketing choices and AI tools Anyone trying to attract the right audience not just more noise 🔹 Curious? Invisible brands don't make money. At STEERus, we help small businesses get seen, get clear, and get paid—by focusing on strategy, positioning, and execution that actually works in the real world. If this episode helped you, please: 👍 Subscribe to Small Biz Stories 🔁 Share this episode with another business owner 💬 Join the conversation in the comments #SmallBusinessMarketing #EntrepreneurMindset #MarketingStrategy #AudienceBuilding #BusinessGrowth #marketing #entrepreneurship

S5:E37 Small business owners: your phone experience is part of your brand. In this episode, Jessica Volker (Business Development Director at Responsive Answering Service) sits down with Dr. LL and breaks down why "scripted and offshore" support is driving customers crazy. She shares how human-first answering, smart automation, and better processes can protect your reputation and capture more leads. Top takeaways and timestamps: ⏱️3:56 — Why overly scripted customer service destroys trust (and how to sound human again) ⏱️5:36 — The answering service evolution: from "take a message" to virtual receptionist + CRM/EHR updates  ⏱️7:28 — AI in customer service: where it helps (wrap-up tasks) and where humans still win ⏱️12:33 — Work-life reality: how flexibility creates better employees (and better outcomes) ⏱️20:53 — What's coming in 2026: expanded omnichannel support (social, email, text, scheduling, integrations) Follow us on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus   #SmallBusiness #Entrepreneur #CustomerService #CustomerExperience #AnsweringService #smallbizstories