Discipline, Trust and the Long Game of Sales with Glenn Poulos

S6:E28 Trust is rarely lost in one dramatic moment. More often, it slips through small signals of distraction, misalignment, or weak preparation. In this episode of Small Business Stories, Dr. LL sits down with Glenn Poulos, President of Prague USA and author of Never Sit in the Lobby, to talk about the discipline behind long-term sales relationships, the difference between activity and progress, and what it really takes to stay credible over decades. If people don't trust you, they won't buy from you. If they don't remember you, they won't call you. Guest Glenn Poulos President, Prague USA Author of Never Sit in the Lobby 👉 BUY HIS BOOK HERE --> https://www.amazon.com/Never-Sit-Lobby-Winning-Business/dp/1777939135 Expertise: sales discipline, customer relationships, professional presence, and long-term trust building Core Problems • Sales teams mistaking busyness for effectiveness • Relationship erosion caused by distracted, low-readiness interactions • Overinvesting in digital visibility while underinvesting in real-world credibility Practical Takeaways • Why readiness before the meeting shapes the meeting • How genuine rapport is built without becoming performative or pushy • Why the best long-term sales relationships come from discipline, memory, timing, and trust Timestamps 00:00 Power, infrastructure, and why Glenn's industry matters 05:35 The meaning behind Never Sit in the Lobby 13:53 Pre-call preparation and remembering faces 17:16 Motion vs. progress in sales 24:26 Personal brand, company brand, and staying credible 35:13 Longevity, resilience, and the next right thing Who This Episode Is For Founders, sales leaders, consultants, and professionals who want to build durable trust instead of relying on performative visibility. Invisible brands don't make money, and neither do businesses that send mixed signals when trust is on the line. Subscribe, share, and follow Small Business Stories for more grounded conversations on visibility, credibility, and growth.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #sales #success #relationships #entrepreneur #smallbusiness

S6:E27 A lot of founders are generating revenue and staying busy, yet still feeling unclear about their finances and unsure about what to do next. Queue up episode In this episode of Small Business Stories, Loralyn Mears, PhD, aka Dr. LL talks with Emil Abedian, founder and CEO of Counsel CPAs, about what happens when entrepreneurs stay trapped in compliance mode and never fully step into strategic financial leadership. If people don't trust you… If people don't trust you, they hesitate. If they don't remember you, they move on. Guest block Emil Abedian is the founder and CEO of Counsel CPAs and the author of Counsel to Counsel. He works closely with solo and small law firms to help them move beyond tax prep and bookkeeping into stronger cash flow, profitability, and strategic decision-making. Core Problems Founders treating the business like a job instead of an asset Revenue growth without enough profit clarity Missed financial signals that create avoidable stress and burnout Practical Takeaways Use your numbers to guide decisions, not just satisfy compliance Watch for early warning signs before the business drifts off track Build financial support that helps you think, not just file Timestamps 00:00 Intro and Emil's founder story 03:10 Why time with family changed his perspective 06:20 The writing of Counsel to Counsel 10:15 From compliance to strategic partnership 17:40 Why solo businesses need financial guidance early Who This Episode Is For Solo founders, small business owners, law firm leaders, and service-based entrepreneurs trying to grow with more clarity and less chaos Invisible brands don't make money. And invisible financial patternsdrain momentum, confidence, and growth. Subscribe/Share CTA Subscribe, share, and send this episode to a founder who is working hard but still feeling financially foggy.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #cashflow #entrepreneurship #smallbusiness

S6:E26 Consumers want healthier food. But building those products is far more complex than most people realize. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with Kash Rocheleau, CEO of Icon Foods, to explore the intersection of food innovation, consumer behavior, and leadership. If people don't trust you, they won't buy from you. If consumers don't understand what's inside a product, they question everything about it. Kash shares insights from inside the ingredient supply chain and explains how consumer trends, health movements, and industry innovation are reshaping the future of food. 👤 Guest Kash Rocheleau CEO, Icon Foods Food industry executive specializing in sugar reduction ingredients Core Problems • The technical challenge of reducing sugar in food products • Confusion surrounding "clean label" and health claims • Leading teams and companies through industry disruption Practical Takeaways • Transparency builds stronger consumer trust • Leadership requires both strategy and compassion • Market trends often reveal deeper shifts in consumer priorities Timestamps 02:30 What Icon Foods does in the ingredient supply chain 05:20 The rise of sugar reduction in consumer products 14:00 Why "clean label" terminology creates confusion 21:00 Building a growth mindset inside teams 27:00 Women in leadership and speaking with conviction Who This Episode Is For • Entrepreneurs building product-based businesses • Leaders navigating fast-changing industries • Consumers interested in food innovation Invisible brands don't make money. Invisible complexity creates misunderstanding. Season 6 of Small Business Stories continues decoding the patterns that shape how businesses are seen, trusted, and understood. Subscribe and share if this episode resonates.       ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness  Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #food #healthyfood #sugar #entrepreneur #smallbusiness

S6:E25 Raising capital is rarely just about money. It is about trust, credibility, and whether investors believe in the people behind the idea. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with angel investor and author Marcia Dawood to explore the realities of early-stage investing. If people don't trust you, they won't invest. If investors don't believe the founder understands the problem, the funding rarely follows. Marcia shares insights from more than a decade inside the angel investing ecosystem and discusses why capital decisions are often far more human than founders expect. 👤 Guest Marcia Dawood Angel Investor Author of Do Good While Doing Well Host of The Angel Next Door Core Problems • Why founders misinterpret how angel investors make decisions • Persistent funding disparities for women-led companies • The emotional strain facing founders navigating uncertain funding markets Practical Takeaways • Investors respond to founders who demonstrate deep customer understanding • Bootstrapped progress signals resilience and credibility • Capital often follows relationships built over time Timestamps 00:01 Discovering angel investing 05:00 The funding gap facing women founders 11:30 When founders approach investors the wrong way 16:00 AI investing and real problem solving 26:00 Signals investors watch for before writing checks Who This Episode Is For • Entrepreneurs considering venture funding • Startup founders navigating early-stage capital • Leaders interested in ethical and values-aligned investing Invisible brands don't make money. Invisible credibility gaps quietly stall funding. Season 6 of Small Business Stories continues decoding the structural patterns that keep capable founders unseen. Subscribe and share if this episode resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #fundraising #startup #entrepreneur #smallbusiness #angelinvesting

S6:E24 Many founders start businesses seeking freedom. Then accidentally build companies that consume their lives. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Jesse P. Gilmore, founder of Niche In Control, to explore what happens when marketing agencies grow faster than their systems. If people don't trust you, they won't follow you. If your business depends entirely on you, it can't scale. Jesse shares the painful lessons from dissolving three successful businesses due to founder burnout, what he learned working inside a $4B corporation, and how systems thinking transformed the way he approaches agency growth. 👤 Guest Jesse P. Gilmore Founder, Niche In Control Agency Growth Strategist - Scalable Agency Accelerator Trial - https://www.nicheincontrol.com/triangle - Book - https://www.nicheincontrol.com/book - Website - https://www.nicheincontrol.com - LinkedIn - https://www.linkedin.com/in/jessepgilmore/ Core Problems • Founder dependency limiting business scalability • Confusing marketing deliverables with strategic outcomes • Burnout created by trading time directly for revenue Practical Takeaways • Specialization cuts through competitive noise • Systems remove single points of failure in organizations • Time leverage allows founders to survive the entrepreneurial marathon Timestamps 02:30 The hidden growth ceiling inside agencies 09:30 Why Jesse dissolved three businesses 14:10 Viral success myths in entrepreneurship 20:00 Pricing for value vs pricing for hours 27:00 Where agency owners should focus first Who This Episode Is For • Agency founders • Service-based entrepreneurs • Small business owners scaling their operations Invisible brands don't make money. Invisible bottlenecks quietly stall growth. Season 6 continues decoding the structural patterns that keep capable founders stuck. Subscribe and share if this episode resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #digitalmarketing #digitalmarketingagency #entrepreneurlife #wellness #smallbusiness

S6:E23 Scaling a business doesn't reduce pressure. It refines it. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Borja Cuan, co-founder of 415 Digital, to explore what truly changes when companies move from startup to scale. If people don't trust you, they won't follow you. If your expectations drift faster than your clarity, growth fractures. Borja shares what eight years of agency growth has taught him about client pushback, AI disruption, mindset discipline, and the emotional endurance required to scale. 👤 Guest Borja Cuan Co-Founder, 415 Digital Growth Marketing Strategist Core Problems • Scaling expectations without aligned mindset • Confusing AI adoption with strategic clarity • Underestimating emotional resilience in entrepreneurship Practical Takeaways • Mindset determines reaction to volatility • Growth marketing requires ICP precision and metric discipline • Endurance is a long-term competitive advantage Timestamps 03:00 Why resilience is a founder's superpower 08:30 Managing client pushback 15:40 AI as a tool, not a replacement 19:30 Growth marketing at early-stage vs scaling companies 27:00 Remembering why you started Who This Episode Is For • Founder-led service businesses • Agencies navigating AI disruption • Entrepreneurs scaling under pressure Invisible brands don't make money. Invisible expectation drift erodes trust internally and externally. Season 6 continues decoding the patterns that quietly destabilize capable businesses. Please subscribe and share if this conversation resonates with you.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #marketing #marketingdigital #agency #entrepreneur #smallbusiness    

S6:E22 Marketing fails because of fragmentation across too many platforms. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Jensen Savage, founder of Savage Growth Partners, to unpack what really drives sustainable growth. If people don't trust you, they won't buy. If your strategy isn't coherent, your signal gets diluted. Jensen shares why ruthless prioritization matters, how ego interferes with data-driven decisions, and why marketing must connect to sales and operations to truly scale. 👤 Guest Jensen Savage Founder, Savage Growth Partners Marketing & Growth Strategist Core Problems • Confusing tactics with strategy • Emotional resistance to performance data • FOMO-driven channel expansion Practical Takeaways • Growth requires ecosystem thinking, not isolated wins • Data should inform, not intimidate • Sustainable brands are built on strategic coherence Timestamps 01:30 Creative + analytical marketing 05:00 Why math matters in growth 11:20 Ego in business decisions 20:45 FOMO and overextending channels 24:50 Marketing as part of the business ecosystem Who This Episode Is For • Entrepreneurs scaling past early traction • Founders navigating marketing complexity • Business owners seeking sustainable growth Invisible brands don't make money. Fragmented signals don't scale. Season 6 continues decoding the patterns that stall capable businesses. Subscribe and share if this conversation resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #marketing #marketingdigital #entrepreneur #smallbusiness

S6:E21 Most money problems are not mathematical. They are emotional. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Leisa Peterson, founder of WealthClinic.com and author of The Mindful Millionaire, to explore how scarcity thinking quietly shapes financial decisions. On a personal note, I was so compelled by what she had to say, I got her book and read it cover to cover. What it showed me is that I was spending out of fear, spending because I was missing something (someone), and was indulging in "retail therapy" to avoid the reality of patterns ingrained in childhood and what is happening to me today. If people don't trust you, they won't follow you. If you don't trust yourself, you won't build wealth. From inflation and fiat currency to inherited shopping patterns and entrepreneurial overconfidence, this episode examines how money stress alters our cognition and identity. 👤 Guest Leisa Peterson Founder, WealthClinic.com Author, The Mindful Millionaire Core Problems Discussed • How macroeconomic instability impacts personal psychology • Emotional spending and inherited money behaviors • The cost of overconfidence and delayed pivots Practical Takeaways • Scarcity narrows mental bandwidth and lowers decision quality • Long-term confidence is built through iterative learning • Conservative strategies can still build significant wealth Timestamps 02:10 Fiat currency and inflation explained 16:57 How scarcity lowers IQ under stress 22:10 The retail therapy pattern 26:35 Surviving trauma and choosing purpose 40:10 Costly entrepreneurial lessons Who This Episode Is For • Entrepreneurs under financial pressure • Founders carrying debt from past pivots • Leaders rebuilding confidence after losses Invisible brands don't make money. Invisible money patterns quietly distort decision-making. Season 6 continues decoding the forces that shape how capable entrepreneurs show up.     ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io  #finance #investing #wealth #entrepreneur #smallbusiness

S6:E20 Most entrepreneurs fail because of what happens in their head AFTER the market shifts. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Chris Prefontaine, founder of Smart Real Estate Coach, to unpack what happens after financial collapse, and the guts (along with everything else) that it takes to rebuild. If people don't trust you, they won't follow you. If you don't trust yourself, you won't move. Chris shares how the 2008 crash wiped him out financially, the four-year mental spiral that followed, and how creative real estate became the vehicle for reinvention. 👤 Guest Chris Prefontaine Smart Real Estate Coach Creative Investor | Author Core Problems Discussed • Ego shock after financial loss • Market fear and media-driven paralysis • The myth of overnight success in entrepreneurship Practical Takeaways • Wealth is often created during uncertainty • Blinders for 3–7 years beat reactive decision-making • Mentorship shortens emotional recovery time Timestamps 00:02 Losing everything in 2008 and rebuilding 06:30 The 4-year mental battle after financial collapse 13:45 Why uncertainty creates opportunity 17:40 The 7-year entrepreneurial timeline 22:30 Investing without large capital Who This Episode Is For • Entrepreneurs rebuilding after setback • Investors navigating volatile markets • Founders questioning their timeline Invisible brands don't make money. Invisible readiness keeps entrepreneurs stalled. Season 6 continues decoding the patterns that quietly limit growth.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #RealEstateInvesting #Entrepreneurship #PassiveIncome #smallbusiness

S6:E19 Having authority does not mean you have followers. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with executive coach and M&A advisor Joseph Incrocci to explore how leadership expectations have shifted in founder-led and middle-market businesses. If people don't trust you, they won't follow you. If they don't believe you can take them somewhere better, they won't align. Joe brings decades of experience scaling companies, selling businesses, and coaching CEOs through ego resistance, succession challenges, and growth strategy. 👤 Guest Joseph Incrocci Incrocci Consulting Executive Coach | Author | M&A Specialist Core Problems • Ego blocking growth and succession • Authority mistaken for leadership • Employees demanding more access and context Practical Takeaways • Leadership is proven by voluntary followership • Profit growth reduces resistance to change • Courage to fail is foundational to scaling Timestamps 00:02 What defines real leadership 03:40 Why credibility determines followership 08:30 Ego as the CEO's biggest obstacle 12:00 Succession and building internal growth 19:00 Courage to fail and imperfect action Who This Episode Is For • CEOs of $50M–$500M companies • Founder-led firms preparing for succession • Entrepreneurs navigating generational workforce shifts Invisible brands don't make money. Invisible leadership erodes trust. Season 6 continues decoding the patterns that limit growth. Subscribe and share if this conversation resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io