AI Efficiency to AI Trust

As artificial intelligence continues to transform the insurance industry, how are regulators and auditors responding? And what does the growing use of AI mean for actuaries? In this episode of Get Plugged In, Dale Hall, Managing Director of the Society of Actuaries Research Institute, welcomes Joe Alaimo, ASA, ACIA, author of the report AI from Regulatory and Audit Perspectives: A Roundtable Peer Discussion. Drawing on insights from a roundtable of insurance regulators and professionals involved in auditing and oversight, Joe discusses the importance of AI governance, model explainability, fairness, accountability, and human oversight. The conversation also explores how AI could reshape actuarial responsibilities, allowing professionals to focus on higher-value analysis and professional judgment. Tune in to discover why responsible AI adoption requires more than technological innovation and how actuaries can help shape the future of AI in insurance. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

How Is AI Changing the Actuarial Profession? Insights from the Spring 2026 AI Survey Artificial intelligence is transforming actuarial practice, but how quickly are actuaries adopting AI, and what challenges remain? In this episode of Get Plugged In, Dale Hall, Managing Director of the Society of Actuaries Research Institute, welcomes Joe Alaimo, ASA, ACIA, author of the SOA Research Institute's Spring 2026 AI Survey report. Drawing on responses from 964 actuaries, Joe shares key findings from the survey's second wave, exploring how AI adoption has evolved since 2025, the growing benefits of AI beyond time savings, and the increasing importance of responsible governance and professional judgment. The conversation also examines the demand for practical AI education, the expanding use of enterprise AI tools, and the opportunities for actuaries to help shape AI implementation and oversight within their organizations. Listen now to discover what the latest survey findings reveal about the future of AI in the actuarial profession.  

What does it take to turn emerging ideas into meaningful insights for the actuarial profession? In this episode of Get Plugged In, Lisa Schilling, Director of Practice Research at the Society of Actuaries Research Institute, welcomes Dave Ingram, FSA, CERA, MAAA, volunteer editor of the Actuarial Intelligence Bulletin, for a behind-the-scenes look at how this valuable publication comes together. From identifying relevant topics and recruiting volunteer authors to coordinating reviews and preparing each issue for publication, Dave shares the editorial process and collaborative effort behind the bulletin. The discussion also explores how the publication helps actuaries discover fresh perspectives, stay informed about emerging developments, and consider ideas that may influence the future of their profession. Tune in to learn about the people and purpose behind the Actuarial Intelligence Bulletin and why staying curious matters in an evolving actuarial landscape. Explore more research and insights from the Society of Actuaries Research Institute at https://www.soa.org. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

Artificial intelligence is reshaping insurance—and raising important legal, regulatory and practical questions for insurers, policyholders and the professionals who support them. In this episode of the Society of Actuaries Research Institute's Get Plugged In Podcast, host Dale Hall, Managing Director of Research, welcomes Christine Worthen for a discussion about how AI is changing the relationships among insurers, policyholders, regulators, technology providers and other participants across the insurance ecosystem. The conversation explores AI's growing role in underwriting, pricing, customer service and claims, along with key considerations surrounding policyholder protection, data rights, privacy, transparency, regulatory compliance, governance and third-party vendor risk. The episode also examines questions of liability, litigation and accountability when AI influences insurance decisions. Listeners will also hear what actuaries and insurance leaders should be considering today as AI-related legal and regulatory issues continue to evolve. Listen to the episode and explore additional artificial intelligence research, tools and resources from the Society of Actuaries Research Institute at soa.org/Research Institute. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

Robotics is rapidly moving from specialized environments into everyday life—from drones supporting insurance claims and driverless vehicles operating on public roads to robotic-assisted surgery, rehabilitation and patient care. As these systems become more capable and autonomous, they also raise important questions about safety, liability, data, cybersecurity and trust. In this episode of the Get Plugged In Podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, speaks with Dr. Raymond Sheh, an AI Risk Management Researcher in NIST's Information Technology Laboratory, a Guest Researcher in NIST's Engineering Laboratory, and an Associate Research Scientist at Johns Hopkins University. They explore the current state of robotics, how AI is advancing robotic capabilities, the opportunities and risks emerging across insurance and healthcare, and the role that standards, testing and independent evaluation can play in determining whether robotic systems are safe and reliable. Dr. Sheh also shares his practical test for determining when robots are truly becoming intelligent. For actuaries and insurance professionals, understanding how robotics may affect liability, healthcare, data, cybersecurity and risk management will become increasingly important as these technologies evolve. Explore additional tools, research and resources from the Society of Actuaries Research Institute at soa.org/Research Institute and visit the Artificial Intelligence landing page to connect with AI enthusiasts and stay informed about the latest developments. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

AI Efficiency to AI Trust Artificial intelligence offers organizations tremendous opportunities for speed and scale—but how can they ensure trust, judgment and accountability keep pace? In this episode of the Get Plugged In Podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, is joined by Steven Abel, Partner at Oliver Wyman, to explore the practical use, governance and oversight of artificial intelligence. The conversation examines why AI-generated outputs can appear credible even when the underlying analysis may be incomplete or incorrect, how organizations can maintain professional skepticism as AI adoption expands, and what controls are needed to understand and reconstruct significant AI-influenced decisions. Steven also shares his perspective on the role actuaries could play in governing and validating consequential AI systems in the years ahead. Tune in to learn how organizations and actuarial professionals can move beyond AI efficiency toward building greater trust, accountability and effective governance. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

In this episode of Get Plugged In, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, welcomes Shea Parkes, Actuary and FSA, and one of the authors of the Society of Actuaries Research Institute report, AI-Based Synthetic Medical Claims Data Generation: A Practical Guide for Actuaries. The conversation explores how generative AI can be used to create realistic, privacy-preserving synthetic medical claims data to support research, model development, education, and actuarial analytics. Shea discusses why synthetic data is a promising solution for actuaries and healthcare researchers, how different data-generation approaches can support structure-focused and analytics-focused use cases, and what privacy considerations actuaries should keep in mind when working with AI-generated data. Listen in to learn more about the opportunities, trade-offs, and practical applications of synthetic medical claims data for the actuarial profession. Check out the report:  https://www.soa.org/resources/research-reports/2026/synthetic-medical-claims-data/ Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

In this episode of the Get Plugged In podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, explores the intersection of behavioral science and artificial intelligence in insurance. Dale is joined by Peter Hovard, VP, Chief Behavioural Scientist at Reinsurance Group of America and PhD in Experimental Psychology, and Rosmery Cruz, Executive Director of Behavioural Data Science for a discussion on how behavioral insights and AI are reshaping insurance decisions, product design, communication, and sensitive consumer interactions. Listeners will hear practical perspectives on how behavioral science has already improved insurance experiences, how AI may change consumer expectations, and what exciting developments may be ahead for actuaries and insurance professionals. Listen in to learn how behavioral science and AI can help rethink the future of insurance. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]

In this episode of Get Plugged In, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, speaks with Professor Runhuan Feng, PhD, FSA, CERA, about actuarial education, global risk management, and the fast-evolving role of technology in the profession. Professor Feng shares insights from his academic journey across China, Canada, and the United States, and discusses how Tsinghua University is preparing students to work at the intersection of actuarial science, AI, machine learning, financial technology, public policy, and emerging industries. The conversation explores how China's approach to innovation, government involvement, health insurance, autonomous vehicles, and digital finance is shaping new opportunities for actuaries worldwide. Listeners will gain a global perspective on actuarial education and the profession's expanding role in solving real-world problems across markets and cultures. Send us your feedback at [email protected]

In this episode of the Get Plugged In Podcast, Dale Hall, Managing Director of Research at the Society of Actuaries Research Institute, speaks with Carlos Arocha, FSA, Managing Partner at Arocha & Associates GmbH in Zurich, Switzerland, about the growing role of artificial intelligence in understanding and managing climate risk. Together, they explore why climate risk can be difficult to measure using traditional actuarial methods and how AI can help actuaries assess individual assets, improve hazard modeling, strengthen scenario testing, and better understand transition risk. This conversation offers timely insights for actuaries looking to enhance their climate risk analysis with more advanced tools and approaches. Tune in to hear practical perspectives on how AI can support the profession as climate-related risks continue to evolve. Visit our Artificial Intelligence landing page Send us your feedback at [email protected]