Your Next Quarter Starts with Why

Send us Fan MailWhat happens when the way your estate agency operates no longer fits the business you want to build?In this live EAX 11 panel, Stephen Geer, Matt Giggs, Jill Roberts and Joshua Smith discuss the decisions behind meaningful business change. They explore moving beyond the traditional agency model, bringing employed and self-employed agents together, and reshaping teams around shared values so owners can step back from the day-to-day.The conversation gets into how to make change last: clarifying roles, turning ideas into action through weekly meetings and creating a culture where people take ownership. The panel also looks at how estate agents can stand out through personal service, community and property video, and how AI can help teams have better conversations with clients.Released alongside The Profit Shift, this episode is part of the six-part EAX 11 series. Watch what was said and see all six recordings here:https://estateagencyx.co.uk/eax-11-the-new-advantageThis episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailHow can estate agencies build a more sustainable and profitable business?Recorded live at EAX 11, Shane Harris, Thomas Turner, James Allen and Jack Durkin discuss the commercial decisions that shape agency growth. They explore revenue per employee, including one business’s ambition to grow from £150,000 to £200,000 per employee through better structure and investment.The panel also discusses fee transparency, charging for AML checks and search packs, and helping clients understand the value behind the service. The conversation turns to acquisitions too, including owner dependency, asset or share purchases, and the challenges of inherited contracts and staff.A practical discussion about estate agency profitability, business structure and why more activity or more people do not automatically mean better results.Released alongside Breaking Strategic Drift, this episode is part of the six-part EAX 11 series. Watch what was said and see all six recordings here:https://estateagencyx.co.uk/eax-11-the-new-advantageThis episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailAI in estate agency is moving fast. But can it do more than speed up admin?Recorded live at EAX 11, Mark Burgess looks at 30 years of estate agency technology and asks how AI can help businesses achieve what matters: more listings, viewings, offers and exchanges.He explores revenue per employee, why agencies sometimes hire to cope rather than to grow, and how automation without a clear strategy can put pressure on fees. Mark also shares why lasting advantage comes from rethinking the business model, not just making existing processes faster.The conversation sets out the foundations for intelligence-led estate agency: connected data, useful context and business goals that guide how AI is used. It’s a practical discussion about AI, productivity and growth, while keeping human judgement and client relationships central.This episode is part of the six-part EAX 11 series. To watch what was said and see all six recordings, visit:https://estateagencyx.co.uk/eax-11-the-new-advantageThis episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailJames Peach has helped grow businesses including innocent, Uber and Vinted. Recorded live at EAX 11, this talk explores how leaders and teams can navigate uncertainty and build businesses ready for change.Drawing on his experience scaling global brands and cycling solo around the world, James shares five ways to stay focused when the pace of change keeps accelerating: get clear on why your business matters, embrace the unknown, stay close to customers, build strong networks and make time to step back and gain perspective.He explains how a clear purpose can bring a team together, help a business stand out beyond price and connect people’s everyday work to a bigger goal. It’s a practical conversation about leadership, business growth, marketing and adapting to change.Released on the same day as Mark Burgess’s The Intelligence Shift, this episode is part of the six-part EAX 11 series. To watch what James had to say and see all six recordings, visit:https://estateagencyx.co.uk/eax-11-the-new-advantageThis episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailAI is changing estate agency, but adding more tools is not the same as improving how a business works. Mark Burgess and Rob Brady discuss how connected information across calls, messages, valuations, viewings and customer behaviour could help teams make better decisions and support a stronger customer journey.They explore how AI can give agents more time for their expertise, judgement and relationships with customers, and why leaders should start with the outcome they want before choosing the technology. Follow the Estate Agency X Podcast and share this episode with another estate agent.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailAs the final quarter approaches, estate agency owners can easily get caught up in monthly figures and the immediate demands of the market. Rob Brady and Mark Burgess discuss how to step back, review the year and ask whether the business is moving towards the future you want.They explore setting goals with a clear purpose, assessing technology and AI, planning for change and protecting time to think beyond the day-to-day. Follow the Estate Agency X Podcast and share this episode with another estate agent.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailVanessa McCallum has spent more than 27 years in estate agency and over 15 years building her own business. In this episode, she explains why experience has taught her that not every instruction is worth taking — and why protecting her team, reputation and standards can matter more than chasing every fee.We explore building a trusted local brand, charging upfront for professional marketing, creating a collaborative team culture, opening a high street office that transformed valuation levels, staying proactive in a difficult market and why human conversations will remain essential as technology advances.Follow Estate Agency X for more conversations on estate agency, leadership and business and share this episode with another estate agent who would benefit from it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailWhat makes a lettings business genuinely valuable? Operations consultant Sam Olliver joins Estate Agency X to explain how stronger processes, clearer roles and better systems can create a business that performs without everything depending on the owner.Sam shares lessons from helping a lettings and property management company achieve an eight-figure sale, covering operational efficiency, team handovers, compliance, additional revenue opportunities and the infrastructure buyers want to see in a well-run agency.Listen to Build a Lettings Business Worth Selling, follow Estate Agency X and share the episode with another estate agent who would benefit from it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailLee O’Brien joins Estate Agency X to share how his journey developed from corporate estate agency to launching an independent business, building multiple branches, leaving the traditional high street model and creating a self-employed agency proposition that eventually became part of IAD.We explore the leadership decisions behind that growth, why Lee believes businesses must keep challenging themselves, how involving the team helped drive change, the importance of coaching and learning, and why implementation matters more than simply collecting ideas.Follow Estate Agency X for more conversations on the future of estate agency, and share this episode with another agent who would benefit from hearing it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X

Send us Fan MailWhat will give independent estate agents a genuine advantage in the next era of the industry? Mark Burgess and Rob Brady preview EAX 11 and explore strategic drift, profitability, AI, leadership, team performance and why the strongest agencies are prepared to challenge traditional ways of working.They also look at the speakers and independent agency owners joining the event, sharing real-world lessons from businesses that have increased fees, changed models, improved operations, made acquisitions and transformed the way they work.Follow the Estate Agency X Podcast and share this episode with another estate agent who should hear it.This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/Ready to take your agency further? Explore the EAX Business Accelerator and find the right programme for your next stage of growth. Discover Leading Estate Agents of the World and connect with a network of ambitious independent agents. Find out more about Estate Agency X