Chapter 29 Constant Improvement

For an enterprise to be successful, apart from working extremely hard, the only alternative is to ensure that employees have the ability to learn quickly and enjoy contributing their own expertise.

The wise are not confused, the Ren person is not anxious, the brave are not afraid.

Low cost is not the decisive factor. Making something different is what really counts.

The world changes fast. If you cannot let go of old ways of thinking and doing things, and simply try to repeat your current success, you are sure to meet with failure.

Take a long-term view. If you don’t, you’re bound to have problems in the short term.

The most precious aspect of a first-rate corporate culture is not high tech, but high touch.

The first and most important step in selecting employees is to use the right people.

There is no so-called best system, just a best system for the current circumstances. Systems and quality are the same – they both require constant improvement.

Once a corporate culture of “customer first” is established, employees will want to do what is right for customers. Giving directives to employees on everything amounts to restricting their scope to being responsible.

If a leader wants to achieve effortless control, he must use culture to manage, lead and control.