Special Episode: Rethinking the ERP Upgrade Path

Andrew Bender still remembers a moment from high school football practice when a coach challenged him with a simple question: “Do you want to be all conference or all state?” The comment surprised him. At the time, Bender tells us he wasn’t even sure he had the potential to reach the lower bar. Yet the moment stayed with him because it revealed something important—that sometimes others see possibilities before we do.That lesson about recognizing potential shaped how Bender approached his career decisions. Early on, while working at William Blair, he faced a choice common among his peers: continue toward private equity or pursue a different path. Instead of following the typical investment track, he realized he preferred working inside organizations rather than advising them from the outside. The parts of investment banking he enjoyed most involved “diving into the organizations” he represented, Bender tells us.Over time, that realization led him toward roles blending strategy and finance. Consulting and business school helped him develop structured problem-solving skills and the ability to learn new industries quickly. Later, at Snyder’s-Lance, he worked across corporate strategy and business-unit finance, gaining operational perspective that would prepare him for future CFO roles.That blend of strategy and finance thinking surfaced again after Bender joined BNI Global. Preparing board materials, he realized the company tracked numerous KPIs but struggled to explain performance drivers. If the metrics didn’t link to financial outcomes, he recalls thinking, “what are we doing here?”The solution was simplification. Bender helped refocus leadership on five core business drivers—member renewals, visitor activity, conversion rates, chapter launches, and pricing—while teaching operational leaders how those metrics translate into financial performance.

Early in Lucanet’s expansion, two Chinese employees working in Germany had a moment of insight. Seeing how configurable the consolidation software was, they believed it could succeed in their home market. Acting on that conviction, they traveled from Berlin back to China and built what would become Lucanet’s Chinese business. The story illustrates how a tool designed for global complexity could travel easily across borders, Gurney tells us.Lucanet’s origins are firmly rooted in Germany, where the company first built its reputation with a consolidation platform designed for companies operating across multiple jurisdictions. That design decision proved foundational. Because customers often consolidate entities across countries, the platform had to integrate financial data from different jurisdictions and support multiple accounting frameworks, Gurney tells us. The system can report under German GAAP, IFRS, or different management accounting rules and allows users to toggle between those views efficiently, he tells us.Read MoreToday, the company’s geographic reach reflects that original cross-border orientation. While Germany remains Lucanet’s strongest market, the company now operates across Europe and Asia, including the Netherlands, Switzerland, France, Italy, Spain, the United Kingdom, China, and Singapore, Gurney tells us. Increasingly, a majority of new customer bookings come from outside Lucanet’s historical DACH and Netherlands markets, he tells us.Growth has also been shaped by capital structure changes. After roughly eighteen years as a founder-run business, HG Capital made a majority investment in 2022, accelerating both product development and geographic expansion, Gurney tells us.For Gurney, who joined Lucanet at the start of May last year, the company’s focus remains clear: build tools that make the Office of the CFO more effective across borders and systems, he tells us.

Ashley Still, Executive Vice President and General Manager of Intuit’s mid-market business, discusses how the expectations of finance leaders are shifting as AI reshapes the finance function. She explains how Intuit is expanding beyond its small-business roots with Intuit Enterprise Suite, designed to serve growing mid-market organizations seeking faster implementation and lower total cost than traditional ERP systems. Still highlights how AI-powered agents are helping finance teams reduce manual work, accelerate month-end insights, and focus more on strategic decision-making. As the CFO role evolves from scorekeeper to growth driver, she believes technology will increasingly enable finance leaders to connect data, manage risk, and guide business growth.

Early in his career, Intekhab Nazeer found himself sitting in go-to-market meetings rather than finance reviews. A CFO mentor had pushed him beyond traditional accounting responsibilities, exposing him to pipeline discussions and sales forecasting. That experience changed how he viewed finance leadership. Instead of simply reporting financial results, he began understanding “how pipeline is generated, how deal flow is measured, how the forecasting really works,” Nazeer tells us. The exposure reshaped his perspective, shifting his mindset from reporting outcomes to influencing them.The shift became even more real when he stepped into an interim CFO role after his mentor moved on. Responsibility changed overnight. “I was no longer supporting decisions. I was making decisions,” Nazeer tells us, describing board meetings, capital allocation choices, and the balancing act between growth and risk.Throughout his career, he continued to place finance alongside operations rather than apart from them. At one venture-backed company, that mindset proved critical. Revenue targets were being met, yet something felt wrong. When Nazeer overlaid unit economics—customer acquisition cost, payback period, and expansion revenue—he discovered the company was optimizing growth while quietly locking in unprofitable customer behavior, he tells us.The response required collaboration rather than spreadsheets alone. He worked with sales and product leaders to redefine the ideal customer profile, adjust pricing discipline, and elevate metrics like payback period and the “magic number” into core operating indicators, he tells us.The experience reinforced a lesson he carries today: the CFO role is “far less about spreadsheets and more about psychology,” Nazeer tells us. Precision creates accuracy, but influence creates outcomes.

Fiber is “a lot of investment up front for that stream of cash flow in the future,” Derek Doyle tells us. At C Spire, that reality defines nearly every strategic decision.The advanced technology and communications company has been reinventing itself for more than 70 years, Doyle tells us. Today, it is the largest privately held wireless carrier in the U.S. and operates 22,000 miles of fiber, placing it among the top 20 fiber internet providers in the country by premise passings, he tells us. The company has invested hundreds of millions of dollars expanding beyond Mississippi into Alabama, Tennessee, and Florida, Doyle tells us—moves that require disciplined capital judgment.For Doyle, capital allocation is not just about near-term profit. It is about equity value. Public companies may emphasize shareholder return metrics, but as a private company, C Spire centers on equity value growth, he tells us. “I’m a big intrinsic value person,” Doyle explains, grounding decisions in discounted cash flow and intrinsic value models, he tells us.That approach requires looking beyond projected profit to the full funding equation—how much must be borrowed, how much capital deployed up front, and what long-term cash flows justify the investment, Doyle tells us.Ultimately, the objective is clear: invest resources in what “drives that needle the most,” he tells us—ensuring that growth in connectivity translates into sustainable enterprise value.

In this episode of Planning Aces, hosts Jack Sweeney and Glenn Hopper lead a focused discussion spotlighting the thinking of CFO Kevin Rubin of Zscaler, CFO Bruce Schuman of Universal Technical Institute, and CFO Razzak Jallow of FloQast on how disciplined FP&A leadership is shaping AI adoption. Rubin frames AI as a capital allocation decision, supported by centralized governance to prevent tool sprawl. Schuman underscores foundational readiness—data governance, ERP consolidation, and process redesign—before deploying AI-driven forecasting. Jallow cautions against fragmented “spaghetti AI,” advocating for platform coherence and skill development.As resident thought leader, Glenn Hopper reinforces a unifying insight: AI should function as an “exoskeleton” for finance—amplifying sound processes, not replacing them. Together, Jack and Glenn connect the perspectives, highlighting a shared conclusion: AI success in FP&A depends less on speed and more on governance, architecture, and trust embedded in the planning process.

Nearly 90% of Americans suffer from metabolic disease, Manu Diwakar tells us, citing a recent McKinsey & Company study. For Diwakar, CFO of Virta Health, that statistic defines both the scale of the challenge and the clarity of the mission.Metabolic disease, he explains, includes type 2 diabetes, obesity, liver disease, kidney disease, heart disease, and high blood pressure—“branches of a tree,” he tells us, all sharing the same root cause: poor nutrition. Virta’s model blends medical professionals and technology to reverse those conditions, partnering with insurers, employers, and government entities in a B2B2C framework.From a finance perspective, the impact is measurable. Diwakar tells us Virta uses pharmacy and medical claims data to compare enrolled members with non-enrolled employees who share the same conditions—creating what he describes as a “really clean A/B test.” For type 2 diabetes, the company delivers a “two-to-one ROI,” he tells us, making the value proposition tangible.In a market captivated by GLP-1 drugs, the numbers sharpen further. Virta charges about $150 per month, Diwakar tells us, compared with roughly $1,000 per month list price for GLP-1s—about $500 after rebates. More important, he notes that when patients stop GLP-1s, weight often returns. By targeting the root cause—nutrition habits—Virta aims to make results sustainable and long-lasting, he tells us.For Diwakar, disciplined measurement and root-cause thinking align strategy with impact—improving health while lowering cost.

Before his first cup of coffee, Alex Melamud opens Slack—not to scan revenue charts first, but to read customer feedback. “The first one that may surprise you as a CFO that I look at is actually NPS,” he tells us. At Engine, every survey drops into a shared channel so “every executive can see” what customers said, he tells us.That habit fits a finance leader who didn’t grow up in the CFO seat. Melamud started in investment banking and then spent 16 years in private equity, learning to build theses, chase signal, and “sell… the product of private equity,” he tells us. Sitting on boards, he watched the CFO role evolve from “corporate governance accounting” into “executive first and maybe CFO second,” he tells us—someone who can talk like product, sales, or operations and earn board trust.Engine became the moment he stepped inside. After leading the company’s round “18 months ago,” joining the board, and helping with a CFO search, he looked at founder “Elia” and asked, “what if I joined you as CFO?” he tells us. The draw was a focused mission: serving SMB travel, where customers book “like a consumer” and lose corporate rates and visibility, he tells us.Now his investor lens shows up in the unglamorous work. During annual planning, he dug into the “top 50 costs” outside headcount and pushed leaders to treat each contract “as a brand new relationship,” he tells us—an inspection that produced “10, 15%” savings and “tens of millions of dollars,” he tells us.

On her first day as CFO at Greenphire, Sue Vestri sat in a conference room “learning all of the acronyms” of the clinical trial industry, she tells us. There were “many, many, many,” she recalls, and she listened to the sales team outside her door to understand how the product was positioned and why it mattered.That willingness to learn from the ground up defines her career. Earlier, a mentor warned her she would stagnate if she stayed in the safety of a large company. “You’ve got to go to grow,” he told her. She left for a 100-employee cloud software firm, a decision that launched a string of growth-company chapters, transactions, and ultimately multiple CFO seats.At Greenphire, she joined when the company had roughly 72 employees and “very low double digit revenue,” she tells us. Under private equity ownership, it expanded globally, shifted from clinical sites to big pharma customers, and supported the Pfizer clinical trial during COVID. Sue and her CEO conducted “20 or 30 presentations” during a remote exit process, she tells us.Today, as CFO of CRIO, she describes finance as embedded in the business—not “sitting behind a desk… producing financial statements.” Her filter for AI is deliberate: avoid the “shiny object” and invest in what is “truly transformational,” she explains. Whether evaluating predictive revenue indicators or AI tools, Sue’s throughline remains the same—grow, but with discipline.

In his early 30s, Guillermo Lopez walked into finance as an outsider. “Nobody was giving me a chance in finance because I was an engineer,” he tells us. Then a boss took “a risk” and moved him into a finance role—partly because he was “good with numbers,” and partly because his consulting background meant he could be put “in front of…external parties,” Lopez tells us.That entry point set the tone for how he builds a career: intentionally and with breadth. At American Express, he moved across businesses and finance roles on purpose, because “it’s important to get breath, especially if you’re thinking about a CFO,” he tells us. Over time, he came to describe himself as “very data driven”—the “non emotional part of the decision making,” he tells us—while also learning to make decisions with “imperfect information” in global roles, he tells us.A later inflection arrived after Visa acquired Tink. Lopez became “the grown up” Visa sent to Stockholm, commuting from London each week, he tells us. The environment was smaller, faster, and short on big-company support. It was “daunting,” he tells us, but it taught him to move quickly, focus on priorities, and take bigger career risks.That same blend—speed and discipline—shows up in his definition of finance’s strategic role: being embedded in investment and capital-allocation decisions with data in hand, Lopez tells us.His proof point comes from an earlier chapter. In an international CFO role, he helped reframe how a business allocated “close to $700 million a year,” building ROI insights that pointed to “$30 million more of revenue every year,” he tells us.