Building Trust Through Transparency in Healthcare Finance with Amanda Eisel of Zelis

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Eric Poon, Chief Health Information Officer, Duke University Health System. Dr. Poon shares how Duke is using AI to enhance clinical efficiency, redesign inpatient care models, and improve both patient and clinician experiences through initiatives like ambient documentation, innovation units, and computer vision applications.

This episode features Brian Erling, MD, president and CEO of Renown Health, who discusses the system’s innovative joint venture with Kaiser Permanente and how the collaboration will expand access, enhance affordability, and shape the next generation of healthcare delivery across Northern Nevada.

This episode features Nolan Chang, MD, EVP of Corporate Development, Strategy, and Finance at The Permanente Federation LLC. Dr. Chang discusses how Kaiser Permanente leverages AI and digital health tools to improve patient experiences, support clinicians, and drive value-based care, while sharing insights on governance, operational strategy, and evolving leadership in a rapidly changing healthcare environment.

In this episode, Dr. T.Y. Alvin Liu, Inaugural Director of the AI Innovation Center at Johns Hopkins Medicine, shares how one of the nation’s top academic health systems is pioneering AI implementation, governance, and the future of oculomics. He unpacks the challenges of real-world deployment and why collaboration and rapid iteration are key to success.

In this episode, Leslie Jebson, Administrator of the Orthopedics and Sports Medicine Network at Prisma Health, shares insights on sustainable growth, AI integration in scheduling and administrative workflows, the future of ambulatory care, and more.

In this episode, Craig Sager, Managing Director at Provident Healthcare Partners shares insights into current trends shaping healthcare M&A, the rise of behavioral health and tech-enabled services, and how founder-led organizations are navigating today’s evolving investment landscape.

In this episode, Rick Hundorfean, MBA, Chief Operating Officer of MUSC Health – Charleston Division, shares how the health system is expanding access to care statewide, investing in workforce development, and advancing innovation through new facilities, partnerships, and research initiatives to improve outcomes and strengthen healthcare across South Carolina.

In this episode, Helen Figge, Chief Strategy Officer at MedicaSoft, Executive in Residence and Adjunct Professor at the Massachusetts College of Pharmacy and Health Science University, and member of the Board of Trustees at Maria College, shares practical guidance for professionals navigating healthcare IT careers. She discusses the importance of mentorship, emotional intelligence, and lifelong learning while emphasizing the irreplaceable value of human connection in an increasingly AI-driven world.This episode sponsored by MedicaSoft.

In this episode, Amanda Eisel, CEO of Zelis, shares insights from new research on how cost pressures, transparency, and technology are reshaping the healthcare financial experience. She highlights where payers, employers, and consumers see opportunities to reduce friction and build trust in a rapidly evolving system.This episode is sponsored by Zelis.

In this episode, Alan Condon, Editor-in-Chief at Becker’s Healthcare, joins Scott Becker to discuss key leadership changes at CommonSpirit Health, including the appointment of new CFO Michael Browning, and shares insights on the renewed momentum in hospital mergers and acquisitions as health systems pursue growth and resilience heading into 2026.