Issues & Answers: Using AI To Speed Up Claims

Karen Terry, corporate vice president and director of insurance research, LIMRA, discusses rising U.S. life insurance sales and how digital distribution and shifting consumer demand are creating new growth opportunities.

Taylor Evans, manager, marketing & communications, IAT Insurance Group, discusses how the What’s Brewing podcast evolved into a fast, engaging platform delivering timely insights on trends, including AI.

Carrie Brodzinski, chief underwriting officer at MSIG USA, said as underwriting becomes more data- and AI-enabled, the role of the underwriter becomes more sophisticated.

Attorney Scott Seaman, partner, Hinshaw & Culbertson, discusses his book, “America 250: The History of Insurance and Insurance Coverage Law and Litigation in the United States,” examining insurance's legacy and the risks shaping its future.

Reena Batra, vice president, data science, LexisNexis Risk Solutions, discusses elevated auto insurance shopping, changing consumer behavior and how insurers can leverage data to strengthen retention and identify new growth opportunities.

Ingrid Flores, CEO, Elara Spatial, said AI and computer vision can help insurers resolve property claims faster while giving adjusters more time to focus on the human side of the claims process.

David Nelson, executive vice president, Nationwide E&S Wholesale, said disciplined underwriting, smarter data and technology are key to navigating complexity and capturing opportunity in E&S.

AM Best Senior Associate Editor Terry Dopp discusses steady investment yield growth among U.S. life/health insurers, 2025 ranking shifts and trends across nearly $9.9 trillion in invested assets.

Nick Colletta is vice president of underwriting - human services, Philadelphia Insurance Cos. talks about how religious organizations need confidence that their carrier understands their mission, their operation and the unique ensitivity of the claim.

Technology is reshaping the life and annuity insurance industry, from modernization and artificial intelligence to customer experience and business transformation. Shay Alon, global managing director and head of Accenture Life Insurance and Annuity Platform, discussed how insurers can leverage technology to drive growth and prepare for the future.