EQ Meets AI: Enhancing Internal Audit

The Institute of Internal Auditors Presents: All Things Internal Audit  In this episode, The IIA’s Lindsay Patterson talks with Anna Davis of Qualcomm about the crucial aspects of internal audit team formation and dynamics. They discuss hiring strategies in the current market, the importance of soft and hard skills, the challenges and benefits of remote and in-office work, and methods for fostering a strong team culture.  HOST:Lindsay Patterson, CIA, CPAExecutive Vice President , Membership, Marketing and Communications, The IIA GUEST:Anna Davis, CPAVice President, CAE, Qualcomm Key Points Introduction [00:00-00:22] Team Formation: Starting with Hiring [00:23-01:34] In-Office Work and Recruitment Challenges [01:35-04:13] Hard and Soft Skills and Business Acumen [04:14-06:00] Retention and Career Growth Opportunities [06:01-07:05] Team Size and Responsibilities [07:06-07:44] Building a Team Culture [07:45-10:32] The Value of Authentic Leadership [10:33-12:03] Advice for Aspiring Audit Leaders [12:04-13:44] Final Thoughts [13:45-14:44] The IIA Related Content  Interested in this topic? Visit the links below for more resources: 2025 AuditSphere Virtual Conference Tools for Audit Managers Course IIA Group Membership Group Training Solutions All Things Internal Audit Podcast: 'Mastering Soft Skills in Internal Auditing,' Building a Better Auditor: Optimizing Team Communication Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit Tech In this episode, Andrew Guasp talks with Alex Gacheche about the importance of emotional intelligence (EQ) in the internal audit profession, especially in the context of AI advancements. They discuss how EQ can enhance internal audit effectiveness, the role of empathy and communication, and the impact of cultural differences on EQ. From active listening to handling difficult conversations, this episode unpacks the human side of internal auditing. HOST:Andrew Guasp, CIA Senior Manager, Standards & Professional Guidance, The IIA GUEST:Alex Gacheche, CISAHead of Internal Audit, Information Security, Technology Infrastructure, Emerging Technology, and AI, Meta   Key Points Introduction [00:00–00:01:16] What Is Emotional Intelligence? [00:01:17–00:03:34] Human Judgment with AI [00:03:35–00:05:01] Balancing Hard and Soft Skills [00:05:02–00:06:27] Developing EQ in Auditing [00:08:42–00:11:51] EQ in Communication and Reporting [00:11:52–00:13:16] Training for EQ Skills [00:13:17–00:14:31] Blending AI and EQ [00:14:32–00:15:49] Resources to Grow EQ [00:15:50–00:18:24] Using EQ in Remediation [00:18:25–00:21:42] EQ in Planning and Information Gathering [00:21:43–00:24:01] Cultural Sensitivity and Word Choice [00:24:02–00:26:32] Leading Multigenerational Teams [00:26:33–00:30:17] EQ’s Role in the AI Era [00:30:18–00:32:25] Leadership, Retention, and EQ [00:32:26–00:35:02] EQ in Walkthroughs and Meetings [00:35:03–00:40:47] Final Thoughts [00:40:48–00:41:53] The IIA Related Content Interested in this topic? Visit the links below for more resources:  2025 AuditSphere Virtual Conference Building a Better Auditor: The Powerful Synergy of EQ and AI Knowledge Centers: Artificial Intelligence 'Mastering Soft Skills in Internal Auditing,' All Things Internal Audit Podcast The IIA’s Updated AI Auditing Framework Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit Tech In this episode, Charles King talks with Imraan Mulla about the transformative potential of AI in internal auditing. They discuss AI’s evolution from basic automation to advanced applications, the challenges of adoption, and the future of AI in internal auditing. The conversation also covers continuous monitoring, risk assessment, and the role of human judgment in an AI-driven world. HOST:Charles King, CIA, CPA, CFE, CIPP, Partner, AI in Internal Controls Leader, KPMG LLP GUEST: Imrankhan (Imraan) Mulla, Vice president, Analytics and Innovation, Capital One Key Points Introduction [00:00-00:00:21] AI's Evolution in Internal Auditing [00:21-01:08] Challenges of AI Adoption [01:08-02:16] Driving AI Adoption and ROI [02:16-04:31] The Future of Internal Audit with AI [04:31-05:57] Prioritizing Investments in AI [05:57-08:10] Continuous Monitoring and Targeted Audits [08:10-11:05] Flexible Audit Plans and Risk-based Auditing [11:05-12:29] Analyzing Unstructured Data [12:29-14:14] Human Judgment and AI [14:14-16:06] Building a Culture of Innovation [16:06-18:11] Internal Audit as a Beacon for Innovation [18:11-20:48] Agentic AI and Its Applications [20:48-22:49] Final Thoughts [22:49-23:19] The IIA Related Content Interested in this topic? Visit the links below for more resources:  2025 AuditSphere Virtual Conference Knowledge Centers: Artificial Intelligence Auditing the Cybersecurity Program Certificate Implementing The IIA’s New Cybersecurity Topical Requirement Cybersecurity Topical Requirement "Undercover AI," Internal Auditor magazine  The IIA’s Updated AI Auditing Framework Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Mike Jacka talks with Anne Millage about his decision to end the “Mind of Jacka” blog after 900 posts. Mike shares some favorite posts, the origins of his ideas, and the role humor plays in his writing. He looks back at his internal audit career and offers his thoughts on the evolution of the profession. Read Mike's 900th blog post:  Mind of Jacka: 900 Posts: Now What? Host:Anne Millage  Director of content, The IIA Guests: Mike Jacka, CIA, CPA, CPCU, CLU Chief creative pilot at Flying Pig Audit, Consulting and Training Solutions Key Points:  Introduction [00:00-00:33] Overview of Mike's contributions to the internal audit community through his writing. Mike's Journey [00:34-02:19] Discussion on Mike's career in internal auditing and his decision to start the blog. Insights into Mike's unique approach to writing and humor in the internal audit profession. Decision to End the Blog [02:20-04:07] Mike explains why he decided to end the blog after 900 posts. Reflection on the milestones and reasons behind his retirement. Challenges and Causes [04:08-05:36] The challenges Mike faced while writing the blog. Discussion on the evolving nature of internal auditing and the profession's biggest challenges. Popular Posts and Audience Engagement [05:37-07:54] Anne and Mike discuss some of the most popular and commented-on blog posts. Insights into why certain posts resonated with the audience and sparked discussions. Humor in Internal Auditing [07:55-09:35] Mike shares his experiences with incorporating humor into his writing. The importance of not taking the profession too seriously and the impact of humor. Remote Auditing and Modern Challenges [09:36-11:08] Discussion on the topic of remote auditing and its effectiveness. Mike's views on the current trends and challenges in the internal audit profession. Future Plans [11:09-13:08] Mike talks about his future plans post-retirement. His continued involvement in training, writing, and other passions. Final Thoughts [13:09-15:57] Mike's advice for other internal auditors on writing and following their passions. The IIA Related Content: Interested in this topic? Visit the links below for more resources: Mind of Jacka: 900 Posts: Now What? Jacka, Mika."Alice In Auditland" Internal Auditor, Dec. 2009, pp. 56 - 61.  Jacka, Mike. Auditing Humor and Other Oxymorons. FPACTS, 2016. Find more blogs and articles on Internal Auditor Magazine's website   Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Mike Levy speaks with Adam Neifach about the challenges of late audit responses — what they call the “dreaded 5:00 p.m. response.” They discuss why audit clients delay engagement, how to foster collaboration, and practical strategies for improving responsiveness.  Host:Mike Levy, CIA, CRMA, CISA, CEO and managing principal, Cherry Hill Advisory   Guests: Adam Neifach, CIA, CPA, CISA, senior manager of Internal Audit, Frontier Airlines Key Points:  Introduction [00:00-00:43] The 5:00 PM Response [00:44-02:28] Explanation of the "5:00 PM response" and its impact on audit processes. Discussion on why audit clients delay engagement. Challenges and Causes [02:29-03:36] Adam Neifach shares his experiences with late responses and the challenges they pose. Exploration of potential reasons behind delayed responses, including inefficiencies and reluctance. Building Relationships [03:37-05:32] Importance of building relationships with audit clients to improve responsiveness. Strategies for fostering collaboration and understanding client perspectives. Proactive Communication [05:33-07:03] The role of proactive communication in preventing late responses. Techniques for maintaining open and constant communication throughout the audit process. Real-world Tactics [07:04-09:35] Adam Neifach shares real-world tactics from his own experience. Practical strategies for encouraging earlier engagement and ensuring smoother audits. Cultural and Generational Differences [09:36-11:08] How cultural and generational differences impact audit responses. Adapting communication styles to different stakeholders. Tactical Solutions [11:09-13:08] Specific tactics for dealing with delayed responses, including setting up pre-deadline meetings. Importance of addressing resource constraints and understanding client workloads. Escalation and Management [13:09-15:11] When and how to escalate issues to management without damaging relationships. Balancing the need for timely responses with maintaining positive client relationships. Final Thoughts [15:12-17:57] Final advice for auditors on improving audit response times and fostering collaboration. The IIA Related Content: Interested in this topic? Visit the links below for more resources: 2025 AuditSphere Conference 'Mastering Soft Skills in Internal Auditing,' All Things Internal Audit Podcast The IIA's On-demand Communication Basics Course The IIA's Effective Communication and Conflict Resolution for Internal Auditors Course Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

All Things Internal Audit: Fraud Podcast"Too Close to the Sun" Listen to The IIA’s new Fraud Podcast brought to you by All Things Internal Audit. The Fraud Podcast provides fictionalized accounts of real-world frauds featured in Internal Auditor magazine’s Fraud department. In this episode, Chief Audit Executive Robert Soar investigates Summit HVAC’s disastrous acquisition of Tan Solar. Rushed due diligence had missed unpermitted installations, deceptive sales tactics, and mounting legal troubles. Soar uncovers critical oversights, highlighting internal auditors’ role in preventing costly missteps.  IIA members can access the full article here. Interested in more fraud-related topics? Earn CPEs by registering for The IIA's Fraud Analytics for Internal Auditors Certificate, online and in-person. Chapters: Introduction to the Case (00:00:01) Part 1: Setting the World on Fire (00:00:23) Part 2: Burning Money (00:01:57) Part 3: Going Down in Flames (00:04:08) Resources Mentioned:   Association of Certified Fraud Examiners (ACFE) Follow All Things Internal Audit: Apple PodcastsSpotify Youtube LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit Tech In this episode, Warren Stippich speaks with Ethan Rojhani about the evolving role of agentic artificial intelligence in internal auditing. They discuss how agentic AI differs from traditional AI, its impact on risk assessment, and the skills internal auditors will need to adapt. They talk about the ethical considerations, automation of controls testing, and the future of AI-driven audit execution. Host:  Warren Stippich, CIA, CRMA, CPA, national managing principal — Advisory Services Quality and Risk, Grant Thornton  Guest:  Ethan Rojhani, CPA, CFE, principal, Grant Thornton   Key Points Introduction [00:00-00:00:06] What is Agentic AI? [00:07-01:34] Key Differences Between Traditional AI and Agentic AI [01:35-05:45] The Future of Agentic AI in Internal Auditing [05:46-09:51] Real-world Applications of Agentic AI in Internal Audit [09:52-12:25] Shifting from Compliance to Advisory Roles [12:26-19:13] Ethical and Risk Considerations [19:14-25:51] The Future of Internal Auditors in an AI-driven World [25:52-30:34] Advice for Auditors on Adopting AI [30:35-33:02] Final Thoughts [33:03-36:04] The IIA Related Content Interested in this topic? Visit the links below for more resources:  The IIA's 2025 Analytics, Automation and AI Virtual Conference The IIA's Vision 2035 Report Knowledge Centers: Artificial Intelligence Auditing the Cybersecurity Program Certificate Implementing The IIA’s New Cybersecurity Topical Requirement Cybersecurity Topical Requirement "Undercover AI," Internal Auditor magazine  The IIA’s Updated AI Auditing Framework Visit The IIA's website or YouTube channel for related topics and more. Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Deborah Poulalion and Andy Cook break down the 2025 North American Pulse of Internal Audit report. They discuss emerging trends, challenges, and opportunities for internal auditors, covering issues like strategy, funding, and artificial intelligence. The 2025 North American Pulse of Internal Audit report is sponsored by AuditBoard. The public consultation for the Third-Party Topical Requirement is open! Review the draft and share your feedback by April 20, 2025. Visit this link to access the public consultation draft to have your say! Host: Deborah Poulalion, senior manager, Research & Insights, The IIA Guests: Andy Cook, CIA, director, Professional Guidance – Financial Services, The IIA Key Points:  Introduction (00:00-00:09) The North American Pulse of Internal Audit report (00:10-00:31) The impact of strategy and funding on internal audit (00:32-05:15) The shift toward advisory services (05:16-08:41) Technology risks and cybersecurity challenges (08:42-10:45) The growing importance of data analytics (10:46-13:31) The role of generative artificial Intelligence in internal audit (13:32-16:57) Expanding responsibilities of chief audit executives (16:58-19:10) Audit planning and resource allocation (19:11-22:36) Gender trends in internal audit leadership (22:37-24:10) Remote work trends in internal audit (24:11-28:41) The Global Internal Audit Standards and available resources (28:42-29:40) Final thoughts and closing remarks (29:41-30:25) The IIA Related Content: Interested in this topic? Visit the links below for more resources: The IIA's Research & Reports Center 2025 Risk in Focus Standards Knowledge Center Visit The IIA's website or YouTube channel for related topics and more. Resources Mentioned: The IIA's 2025 North American Pulse Of Internal Audit The IIA's Global Internal Audit Standards The IIA's Vision 2035 Report The IIA's Public Consultation for Third-Party Topical Requirement Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit In this episode, Mike Levy talks with Mike Jacka about the growing role of advisory services in internal auditing. They discuss how today’s internal auditors are offering strategic insights that go beyond assurance work. They also cover how to balance objectivity with advisory work, how to fit advisory into audit planning, and how to show the value of these services. Host: Mike Levy, CIA, CRMA, chief executive officer and managing principal, Cherry Hill Advisory  Guests: Mike Jacka, CIA, CPA, CPCU, CLU, chief creative pilot at Flying Pig Audit, Consulting and Training Solutions  Key Points:  Introduction [00:00-00:06] The role of advisory services in internal audit [00:07-00:27] Balancing objectivity with advisory work [00:28-02:06] Early engagement and its impact on risk management [02:07-04:49] Real-world example: social media consulting [04:50-05:56] Advisory services in small vs. large internal audit functions [05:57-07:06] Pre-implementation reviews as a key advisory opportunity [07:07-09:32] Addressing the fear of losing objectivity in advisory work [09:33-10:45] Demonstrating advisory value to audit committees [10:46-14:08] Using assurance work to identify advisory opportunities [14:09-17:02] Developing skill sets for effective advisory work [17:03-19:03] The impact of strong relationships and trust in internal audit [19:04-22:41] How the Global Internal Audit Standards support advisory services [22:42-26:06] Fostering an advisory mindset within audit teams [26:07-28:18] Strategies for internal auditors to enhance their influence [28:19-30:37] Final thoughts and advice for internal auditors [30:38-32:00] The IIA Related Content: Interested in this topic? Visit the links below for more resources: Learning Solutions: The Advisory Engagement Visit The IIA's website or YouTube channel for related topics and more. Resources Mentioned: The IIA's Complete Global Internal Audit Standards The IIA's Cybersecurity Topical Requirement The IIA’s External Quality Assessment (EQA) The IIA’s Emerging Leaders Mentoring Program Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer

The Institute of Internal Auditors Presents: All Things Internal Audit Tech In this episode, Bill Truett talks with Nick Lasenko about the critical role of identity and access management in today’s organizations. They discuss common risks, best practices, and the impact of AI on identity and access management. The conversation also covers frameworks, regulatory requirements, and real-world use cases. Host:  Bill Truett, CIA, CISA, senior manager, Standards & Professional Guidance, IT,  The IIA Guest: Nick Lasenko, CISA, CISSP, cybersecurity, privacy, and risk management practitioner Key Points Introduction [00:00-00:00:07] Overview of identity and access management [00:00:08-00:00:31] The financial impact of data breaches [00:00:32-00:01:26] Challenges in detecting and responding to security incidents [00:01:27-00:02:26] Common identity and access management risks for auditors [00:02:27-00:03:26] Weak governance and its implications [00:03:27-00:04:26] Siloed organizations and identity and access management complexities [00:04:27-00:05:26] Regulatory frameworks and standards [00:05:27-00:07:26] Identity and access management controls and data governance [00:07:27-00:09:26] Real-world use cases and security incidents [00:09:27-00:11:26] Horror stories and lessons learned in identity and access management [00:11:27-00:13:26] Best practices for managing user access reviews [00:13:27-00:16:26] Continuous authentication and its challenges [00:16:27-00:18:26] Privileged access management and audit considerations [00:18:27-00:21:26] The impact of AI and machine learning on identity and access management [00:21:27-00:23:26] Final thoughts on strengthening identity and access management controls [00:23:27-00:25:26] Closing remarks [00:25:27-00:31:43] The IIA Related Content Interested in this topic? Visit the links below for more resources: Intermediate IT Auditing Auditing IT Change Management GTAG: Auditing Identity and Access Management, 2nd Edition Fraud and Emerging Tech: Identity and Authentication with the Paycheck Protection Program Implementing The IIA’s New Cybersecurity Topical Requirement Cybersecurity Topical Requirement Visit The IIA's website or YouTube channel for related topics and more. Resources Mentioned The IIA's 2025 Analytics, Automation and AI Virtual Conference The IIA’s Updated AI Auditing Framework NIST Cybersecurity Framework (CSF) NIST AI Risk Management Framework IBM Cost of a Data Breach Report 2024 CISA and NSA Guidance on Identity and Access Management Follow All Things Internal Audit: Apple PodcastsSpotify LibsynDeezer