Deloitte's AI transformation: Thoughts from our Chief Data and Analytics Officer

In the final episode of AI360, Head of Applied AI at Deloitte, Jim Rowan, and Rohan Gupta reflect on recent breakthroughs in AI and what's next, including how companies can ensure success with AI.

George Ivanov talks about how travel and hospitality are moving from chatbots to "invisible hospitality," using agentic AI to anticipate guest needs, personalize service, improve operations, and build trust.

Deloitte Trustworthy AI practice leader Derek Snaidauf explores how leaders can balance AI innovation with strong governance and risk management, and offers advice on adaptive frameworks, regulatory trends, and future-proofing trustworthy AI.

Kieran Norton leads AI and cyber at Deloitte. He and Jim discuss the impact of AI on cybersecurity, and how early cyber team involvement plus clear governance can help manage risk and boost efficiency as both AI and cyber threats continue to evolve.

Khalid Behairy is Deloitte's AI practice lead focusing on power, utilities, and renewables. He joins Jim Rowan to discuss four areas where AI is creating value and why speed and scale require embedding AI end to end, from the back office to the field.

In less than a year, AI has permeated the entire health care value chain. Hear Jim Rowan and Adarsh Gosu discuss the most impactful applications, its role in driving more proactive care, and tactics for implementation amidst regulatory challenges.

How does a 120-year old industry adapt to AI? Deloitte's Automotive AI lead Rick Whitford joins AI360 to discuss the road so far, highlighting how the giant leap forward in agentic AI is enabling companies to take a step back—and why they should.

Chief Data and Analytics Officer Ashish Verma sits down with Jim to reflect on Deloitte's own AI transformation, including realizations around what kinds of data you need to meet your AI ambitions and why the journey begins outside your four walls.

Tim Cercelle is Deloitte's insurance sector AI lead and a 35-year veteran of the industry. On this episode, he joins Jim to talk about the biggest AI advancements in the field, from compliance evaluation to improving customer service in real-time during emergencies. Plus, why governance helps you move faster with AI.

"At the end of the day, [AI] is only as good as how people use it," explains Deloitte's Investment Management & Real Estate AI Lead Snehal Waghulde in this episode of AI360, where she sits down with Jim Rowan to talk about pressures, successes, and challenges surrounding the use of AI the sector. We cover how AI in investment management is enabling automated, real-time portfolio management and how AI in real estate is streamlining lease management for companies and tenants. Snehal also unpacks four key challenges organizations face when implementing Generative and agentic AI, including how to motivate personnel and when to start assessing your data issues. Listen now for a comprehensive lay of the land in this dynamic and highly regulated sector.