Women in ServiceNow Series E09: Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions

Today's guest is Jan Pennel, ServiceNow Practice Lead at Dexian IT Solutions. Founded in , Dexian is a force for positive change in the world of work. The company's vision, mission and values drives them to connect organizations and individuals, create purpose and provide meaningful opportunities. Their brand blueprint defines not just who they are, but also the promise, purpose, and unique processes that set them apart.Jan is a collaborative, results-driven leader who thrives on the success of customers. She is experienced in enterprise and IT service management, organizational change, process management, on-boarding and user adoption, training design and delivery, customer support services. Jan holds deep knowledge the ServiceNow platform and had conducted proven strategies to maximize the value derived from its use.In the episode, Jan talks about:0:00 Her career journey into IT transformation and customer-focused leadership2:22 How she started with ServiceNow, led transitions & focused on customer success4:32 Challenges in balancing family, work, leadership and impact6:37 Balancing leadership roles, adapting to needs and delegating effectively10:03 ServiceNow's investment in AI, especially agentic AI is transformative11:03 Generative AI creates new things, while agentic AI works independently12:12 How virtual agent evolved to improve efficiency and customer satisfaction14:46 Advice to balance priorities, control what you can and stay grateful

Today's guest is Thomas Cohrs, CEO at Servistio. Founded in 2025, Servistio - part of the STI Group - combines decades of experience at the interface between business and IT with in-depth ServiceNow expertise. As an official ServiceNow Consulting & Implementation Partner, they help companies automate processes, save time and fully leverage the potential of their platform. Together, they design digital workflows that make your business faster, smarter and future-proof.In the episode, Thomas talks about:0:00 His 25+ years in IT, now leading ServiceNow at STI Consulting3:04 Servistio, a new ServiceNow-focused company, backed by STI group expertise5:14 Their boutique ServiceNow firm specializing in customer and employee workflows7:32 How ServiceNow enhances logistics, real estate and HR through automation12:48 Targeting mid-market companies with standardized ServiceNow solutions for growth17:36 How AI and automation streamline tasks, enhancing human interaction and experience

Today's guests are David McInnes, ServiceNow Engagement Manager and Andrew Ortiz, ServiceNow Practice Director at Advizex. Founded in 1975, Advizex (a Fulcrum IT Partners company) is not just another technology solutions provider; they are your dedicated partner in overcoming complex business challenges. They have set themselves apart by offering tailored technology consulting, implementation support and comprehensive IT-managed services, empowering organizations of all sizes to thrive in a competitive landscape.David is a dedicated, self-motivated IT professional with extensive experience in ServiceNow and Contact Center development. As a customer-focused leader and former IT Executive, he excels in delivering results and building strong, trust-based relationships. Andrew is an Infrastructure Architect and Advisory Consultant with over 15 years of experience. He’s skilled at analyzing complex scenarios and identifying effective solutions, consistently demonstrating a deep understanding of customer needs.In the episode, David and Andrew discuss:In the episode, David and Andrew discuss:0:00 Andrew’s background and role expanding Advizex’s reach and expertise3:58 Dave’s journey as ServiceNow Engagement Manager with deep IT and MSP experience6:02 Building lasting partnerships through customer-focused solutions at Advizex9:46 Managing ServiceNow implementations and customer success11:53 Helping Financial and healthcare firms digitize workflows with ServiceNow17:03 How IT-focused engagement managers support ServiceNow projects and integrations18:35 Expanding ServiceNow, AI, government, security and data insights21:27 Focus on AI in ServiceNow, training and customer adaptation22:46 Their customer-focused, communication-driven hiring for effective solutions

Today's guest is Lise Fremo Furre, Partner at KPMG Norway. KPMG's Norwegian history dates back more than 100 years. Over the years, they have grown significantly, and what was once purely an auditing firm, is now a full-scale competence house delivering solutions for their clients’ entire operations. They are particularly focused on the business sector's framework conditions, sustainable growth, technological transformation, security and total defense, as well as the need for trust between societal actors.Lise is a recognized leader in strategic portfolio management (SPM) with over 16 years of experience. She specializes in the development of governance models, prioritization, financial management and the implementation of strategic initiatives to maximize value creation and ensure efficient resource utilization. Lise's dedication to optimization and execution makes her a trusted partner for companies looking to strengthen their strategic management processes.In the episode, Lise talks about:0:00 Her background as a tech leader driving global strategy with ServiceNow2:11 How ServiceNow enables AI-driven transformation, connecting business and governance3:10 Expanding to a global role, scaling ServiceNow for strategic impact3:51 How SPM aligns strategy, investments and decisions with financial control5:21 Shifting to integrated, real-time governance with strategic platforms6:59 Focusing on business outcomes, enabling technology & adaptable frameworks7:56 Being a hands-on leader with focus on execution, communication and inspiring action8:39 How Mentorship and goal setting shapes her career journey10:01 Scaling globally, AI innovation, and aligning with executive priorities

Today's guest is Reija Jokinen, Senior Advisor at Sofigate. Founded in 2003, Sofigate are are the leading business technology transformation company in the Nordics. Their 800+ professionals help customers to develop the interplay between business and technology: to design, build and implement business-friendly technology solutions and successful transformations. By combining transformation expertise with low/no-code platforms and generative AI, Sofigate ensure a faster time-to-value for their customers.In the episode, Reija discusses:0:00 How she discovered ServiceNow, becoming an instructor, practice lead & developer4:35 Why helping others through ServiceNow is rewarding and inspiring7:26 Starting as a ServiceNow admin, connecting theory to practice9:25 Known as the "ServiceNow Certification Queen" with a passion for scripting courses11:06 Her Best advice: You don’t need to know everything, just who to ask12:32 Goals are driven by customer needs and personal interests13:39 Advice to believe in yourself and embrace new opportunitiesTo find out more about all the great work happening at Sofigate, check out the website www.sofigate.com

Today's guests are Peter Oneppo, CEO and Co-Founder and Juan Antonio Villagomez, Director of Engineering at Serenity. Founded in 2019 by a team of former ServiceNow product and sales leaders passionate about driving operational excellence on the ServiceNow platform, Serenity was created to empower teams to streamline their workflows so they can focus on the things that matter most: culture, happiness, engagement and growth.Serenity offers the only AI-powered EHS solutions natively built on ServiceNow. They empower companies to enhance efficiency, ensure compliance and prioritize employee well-being, while also safeguarding their brand reputation. Seamlessly integrating into a trusted business platform, Serenity’s solutions streamline operational workflows, optimize processes and elevate data visibility - driving organizations toward true operational excellence.In the episode, Peter and Juan Antonio discuss:0:00 Peter and Juan Antonio’s journey within ServiceNow and building Serenity EHS4:15 Simplifying EHS management on ServiceNow8:10 Use case of helping a customer streamline legacy apps on ServiceNow9:50 Focus on improving product adoption, AI and workplace safety11:57 How Series A funding boosts platform consolidation, AI and user experience14:22 Their collaborative, innovative culture focused on customer experience and teamwork16:05 Offering flexibility, growth, work-life balance and remote cultureTo find out more about all the great work happening at Serenity, check out the website www.serenityehs.com

Today's guest is Chad Sheridan, Chief Innovation Officer at NetImpact Strategies. Founded in 2009,​ NetImpact Strategies is a leading provider of digital transformation support to the U.S. federal government, renowned for its innovative solutions and comprehensive expertise. With a proven track record of driving technological advancements and modernisation initiatives, NetImpact plays a pivotal role in reshaping the digital landscape of government agencies. Chad is a results-driven executive leader with a proven track record in developing high-value programs and solutions. He enhances customer experience and efficiency by integrating business processes with technology to drive innovation and cost savings. A skilled mentor and team builder, Chad has led teams of up to 1,500 personnel, excelling in operations, project management and strategy while consistently delivering projects ahead of schedule and under budget, empowering high-performance teams and sustainable growth.In the episode, Chad talks about:His journey from nuclear engineer to CIO, driving innovation relentlessly,Driving digital transformation for federal agencies at NetImpact Strategies,How NetImpact extends ServiceNow with tailored, efficient digital solutions,Using ServiceNow for strategic management, replacing costly legacy systems,Team growth and standardizing ServiceNow solutions,How ServiceNow integrates business functions & AI enhances efficiency,Living values, customer focus, growth mindset and learning culture

Today's guest is Shayde Christian, Chief Data & Analytics Officer at Cloudera. Founded in 2008, Cloudera believes that data can make what is impossible today, possible tomorrow. They empower people to transform complex data into clear and actionable insights. Cloudera delivers an enterprise data cloud for any data, anywhere, from the Edge to AI. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world's largest enterprises.Shayde leads all data and analytics functions at Cloudera, overseeing data science, machine learning, business intelligence, data architecture, data engineering, platform engineering and DevOps. He helps customers navigate their hybrid cloud migration and optimization journeys. Shayde has built or revitalized six enterprise data analytics organizations for Fortune 500 companies, global tech firms and startups.In this episode, Shayde talks about:His unique career journey, following passions and pursuing a true calling,How Cloudera evolved beyond Hadoop, pioneering AI-driven data solutions,Driving success through secure AI, data quality and feedback,Scalability, ROI, killer apps and AI-driven automation,Why attracting AI talent is hard; teams bootstrap skills internally,Why Cloudera is a great place to work with a focus on innovation and purpose,How his team aims to bridge the tech-business gap using AI,Leading the software evolution, investing in generative AI for success

Today's guest is Tanja Holm, Solution Area Manager for Customer Service Management at Netgain AB in Sweden. Founded in 2008, Netgain is Sweden's largest ServiceNow partner, focusing on customer needs with Swedish ownership and leadership. Their expert consultants are dedicated to ensuring effective and secure solutions for both private and public sectors. Netgain is more than a technical provider; they work closely with clients to create sustainable and value-driven solutionsTanja has been working with software services delivery for over 20 years. With a broad background in IT implementation, IT operations and process development, she has specialized in how organizations can maximize value from their tech stack allowing them to increase productivity and efficiency. Since 2017, she has been working with the ServiceNow platform, and how that can be used to improve and automate company processes, primarily in ITSM and CSM.In the episode, Tanja discusses:Her journey from business to tech, navigating challenges and leadership,Focus on process development and ServiceNow platform ownership,Working smarter with ServiceNow, replacing legacy tech efficiently,Her role combining strategy and customer-facing projects at Netgain,Leading CSM solutions at Netgain to maximize platform value,Learning continuously to enhance understanding and communication in ServiceNow,Enhancing user experience, data accuracy and staying ahead with AI,Work-life balance and passion for running marathons,Excited for growth at Netgain, running 100k and traveling in 2025

Today's guest is Tarek Shamounki, US Public Sector Partner Leader at ServiceNow. Tarek leads the strategic alignment and execution of ServiceNow's partner sales strategy to deliver innovative solutions and outcomes for their federal customers. With over 20 years of experience in the federal and public sector software and SaaS industry, Tarek has a proven track record of building successful teams, structuring complex enterprise deals and growing market share.Before joining ServiceNow in April 2023, Tarek was the Chief Channel Officer for Federal Civilian at Microsoft, where he empowered field sellers and industry partners to meet the vision and mission of their federal civilian customers. He also managed the global public sector alliance with Microsoft at AvePoint, a leading cloud data management company, and supported the growth of some of our top strategic accounts in public sector. He is passionate about enabling digital transformation and innovation in the federal space.In the episode, Tarek talks about:Becoming an experienced leader in U.S. public sector and partnerships,Being customer-first, partner-driven, mission-focused and building trust,Focus on strategic partnerships, platform-first approach, government efficiency and rapid modernization,How AI shifts jobs but creates new opportunities, enabling growth,Building mission-focused offerings with partners to drive growth,ServiceNow offering big growth opportunities for committed partners.