Part 2: Where Agents Earn Their Keep

Mia and Adam trade the demo stage for the measured evidence on AI agents at work, covering software engineering, customer service, and back office and finance. A controlled study found professional coders got slower while believing they had sped up, a widely quoted customer-service number turns out to mask who actually benefits, and the back office quietly delivers more return than the flashier pilots that make the headlines. It closes on why some tasks keep turning out harder than promised, and three questions worth asking before trusting any agent's numbers. Want a show like this about your own work? The Walking Points beta is free. Join the waitlist: https://walkingpoints.fm/r/ai-agents-at-work