ENCORE: Power of attorney - a cautionary tale

You may think you're burned out at work, or with life in general. But what does burnout actually mean? Christina Maslach, Professor Emerita of psychology at UC Berkeley, was one of the first researchers in the world to study burnout, and co-created the Maslach Burnout Inventory over 40 years ago, a diagnostic tool that's still widely used today. She explains the distinct phases of burnout, why it's so pervasive in healthcare, and why a spa weekend isn't the cure.

Cardiologist, scientist and bestselling author Dr. Eric Topol's latest book "Super Agers" distills decades of research on how to make us healthier for longer. Topol says that humanity is on the cusp of developing treatments to help tame cancer, dementia and other chronic diseases… just as political forces in the U.S. are shutting down that research.

This holiday season, many of us will be taking to the skies to visit family or escape to warmer climes. So we’re sharing a recent episode of our sister podcast, The Dose, which asks: “What do I need to know about in-flight medical emergencies?” Dr. Vincent Poirier, associate professor of emergency and aviation medicine at McGill University, senior medical advisor for Air Canada and medical consultant for Air Transat, explains what happens when a medical emergency occurs on board and how passengers can help prevent them.

B.C. emergency room physician Dr. Kaitlin Stockton took the rare step of suing her regional health authority, alleging her job was threatened after she and other doctors warned patients about unsafe, overcrowded ER conditions. The lawsuit has since been resolved to both sides’ mutual satisfaction. Dr. Stockton hopes her experience will empower healthcare workers and patients to speak up about patient safety.

Quebec family doctors have struck a tentative agreement with the province, but Dr. Marina Lagodich has made up her mind. When the CAQ government rushed through their healthcare overhaul, Bill 2, in late October, it was the last straw. December 17 will be her last day practicing as a Quebec doctor. Across the province, doctors have criticized the bill, saying it encourages “fast food medicine.” Health policy expert Steven Lewis says although the Quebec government’s means are extreme, it’s hard to argue with its aims: to solve the “disgraceful” primary care crisis.

Ottawa family physician Dr. Nili Kaplan-Myrth faced a long wait for surgery after post-menopausal bleeding, and has seen her patients endure the same. Dr. Nick Leyland, president-elect of the Society of Obstetricians and Gynecologists of Canada, explains that gynecologists have limited operating room access, fewer perform surgery, and ovaries are valued less than testicles in the surgery hierarchy. Also: what’s being done to improve care for women nationwide.

Miles Randell, an advanced care paramedic, is trying to do something different for frontline health-care workers who need a supportive work environment. He says years of working as a paramedic in Vancouver led to post-traumatic stress that left him unemployable. And that the help he needed wasn’t there. So he created TEAAM (Technical Evacuation Advanced Aero Medical), a non-profit that deploys helicopters to provide advanced life support in some of the most rugged locations in B.C.’s wilderness. But TEAAM is also a workplace where health-care workers are encouraged to regularly check in and talk about work stress after a call. 

Dr. Paxton Bach has spent years trying to help people navigate a broken system. Inconsistent approaches to withdrawal management, long wait times for detox and recovery programs and a system that struggles to address the social determinants of health have caused too many of his patients to fall through the cracks. So he and a team at St. Paul’s Hospital in downtown Vancouver are trailblazing a new model of care that’s set to roll out across B.C. It’s called Road to Recovery, and it’s helping doctors like Bach answer the question: How can I keep you alive until tomorrow? 

Like many of Canada’s rural and remote communities, Mackenzie, B.C.’s hospital struggles to staff the ER. But once a week, a doctor hundreds of kilometres away fills in virtually. Many provinces like B.C. are using virtual care in ERs in an attempt to keep the doors open. But critics are concerned about patient safety and the need to balance virtual with in-person care.

When care at a hospital or clinic falls short for you or a loved one, how do you raise concerns that get results? We asked listeners for stories about making complaints in health care and were flooded with them. Dr. Rob Robson, an ER physician, patient safety expert, and health-care mediator, helps us unpack what works and what doesn’t when you want your voice to be heard.