Summer Rewind: Modernizing the Electricity Grid with the Advanced Distribution Management System

The climate crisis is a global challenge. But there isn’t a one-size-fits-all solution. While urban centres are driving discussions on electrification and policy, rural and remote communities, including many Indigenous areas, face distinct energy realities. Gemma Pinchin from QUEST Canada joins thinkenergy to share how these communities can engage in the energy transition equitably and sustainably. Listen to episode 143 to learn about the diverse approaches to decarbonization in different global contexts. Related links   ●       QUEST Canada: https://questcanada.org/ ●       QUEST Canada Net Zero Communities Accelerator Program: https://questcanada.org/nca/  ●       QUEST Canada on X: https://twitter.com/questcanada ●       QUEST Canada on YouTube: https://www.youtube.com/@QUESTtalks ●       Gemma Pinchin on LinkedIn: https://www.linkedin.com/in/gemma-pinchin/ ●       Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ ●       Hydro Ottawa: https://hydroottawa.com/en  To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405  To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl  To subscribe on Libsyn: http://thinkenergy.libsyn.com/ Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited  Follow along on Instagram: https://www.instagram.com/hydroottawa Stay in the know on Facebook: https://www.facebook.com/HydroOttawa Keep up with the posts on X: https://twitter.com/thinkenergypod   Transcript   Trevor Freeman  00:07 Hi. Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at [email protected], everyone, welcome back. Climate change is truly a global issue, and that is true in really every sense of that word. I mean. Carbon emissions come from literally everywhere humans live in the world. Climate impacts are felt across the globe, with no regards to borders, and as a result, the ongoing energy transition, which is one of the main tools we're using to address the climate crisis, also needs to be global, unfortunately, and as I've talked about several times on this show and a bunch of different contexts, there's really no overarching global solution that can be applied everywhere. Of course, electrification is one of the main strategies in most cases, and that can be applied in all different parts of the world, but exactly how electrification is deployed, what technology is going to be used in, what specific use cases, what government policies are going to work. There is by no means a one size fits all approach to those questions. Local context is so important when it comes to the energy transition, and that's a big part about what today's conversation is about. I'm going to assume that, like me, most not all, but most listeners of this show live in or adjacent to or very near an urban center of some sort. I certainly do. I live in Ottawa, the capital of Canada, as such, when we talk about the various technologies or policies or approaches, we probably do so with an urban lens. The things that we're thinking of when we're talking about this stuff is in that kind of urban context. But that isn't everybody's reality. Rural and remote communities have a very different relationship with energy than urban centers in Canada, at least, there are over 280 communities which are home to around 200,000 people who aren't connected to the broader electrical or natural gas grid. The process of decarbonization represents unique challenges for these communities and for these Canadians who get their energy in a very different way from the rest of us. And another aspect of this is that there are also often overlaps between what I'm referring to here as rural and remote communities and indigenous communities, and proper, meaningful engagement with indigenous communities is an extremely important step in making sure that the energy transition is equitable and just for everyone, not to mention as the original stewards of the land most of us live on, we can learn a lot from indigenous communities about how we can exist on this land in a way that is not detrimental to the land and to our own health and well-being. To that end, I'm really excited today to have Gemma Pinchin from Quest Canada on the show to help us pull this apart a little bit and understand this context a bit better. Gemma is a senior lead of research and projects at Quest, and is responsible for the motivating Net Zero action and rural and remote communities research project. Gemma Pinchin, welcome to the show.   Gemma Pinchin  03:42 Thank you so much for having me.   Trevor Freeman  03:44 So why don't we start Gemma by having you tell us a little bit about yourself and how you came to be working in the role you're in, and also what quest Canada does.   Gemma Pinchin  03:54  Sure. Yeah. So I come from a background in research and policy and kind of like a number of areas. Most recently, I was working with the IESO. I was working on their indigenous relations team, really, in indigenous energy planning and capacity building. So, I have a master's in globalization and international development, and a bachelor's in history. So, a bit of a varied background. I've sort of worked in a bunch of roles, but I've always sort of had an interest in the climate crisis and how communities are really facing that and dealing with that. So, I joined quest in early 2023 and I was really drawn to their mission. It was really inspiring for me. So, the quest is a national charity that focuses on helping communities on their pathway towards net zero. So, they've been around since 2007 and they facilitate connections, empower community champions and advise decision makers. So, we really, we develop tools and resources and convene a variety of working. Groups and also provide advice to decision makers. So, Quest's mission, the one that I was inspired by, is to encourage, assist and enable communities to contribute to Canada's net zero goals.   Trevor Freeman  05:13 And your particular focus, if I'm not mistaken, is on sort of rural and remote communities. How did you, why is that your focus? How did you end up there?   Gemma Pinchin  05:21 Yeah, so through Quests projects, particularly the net zero community accelerator, which works with communities to the end goal is to create community energy and emissions plan we saw, and also through policy work and those kinds of pieces, we saw that there was the net zero transition is sort of chugging along, but there's kind of been a gap. The transition tends to focus more on the urban context. You know, urban population centers, the big cities, Toronto, Montreal, Vancouver, those kinds of places and that we saw as leaving out a really big chunk of Canadians. I think the statistic off the top of my head is 1/5 of Canadians live in rural and remote places. So, it's not a small statistic. So, we wanted to make sure that as the net zero transition was moving along and progressing that this large group of Canadians weren't forgotten about and the net zero transition is going to rely, and has been relying on rural land, rural populations, you know, to house Renewable Energy for food production as well as carbon sequestration. So, leaving this big group of people out is just kind of inconceivable, I guess. And what quests saw was that this was happening. So, we started this research project to sort of make sure that those voices were being heard and considered as Canada moves through the net zero transition?   Trevor Freeman  07:03 Great. Yeah. I mean, it's, it's one of the reasons why I'm excited to have you on the show today is to talk about that. And as I mentioned in the intro, even this conversation that I often have on on this show tends to focus more on those kinds of urban centers, or features of the energy transition that are more often found in urban centers. How does the traditional grid interact with our customers, things like that? So, I'm excited for this, for this conversation today, I think it'd be helpful before we really dive into it, to define what is a rural and remote community. So maybe let's start with that. What do you consider a rural and remote community and maybe go into what is unique about their energy needs and priorities compared to those in the urban centers.   Gemma Pinchin  07:49 So, my research will, I've completed a literature review, and then I'll be going on and doing work in communities, work with 15 communities. So, I kind of, at the beginning, I was trying to figure out how to define rural, because it's going to be, or it is currently across Canada research project. So, I was trying to figure out if there is a, you know, standardized definition. But it turned out that every single province had a different province and territory has a different definition of rural or remote, and even stats can in order to be considered a rural community, you have to be under 1000 people. But that felt a little bit too small. When I moved to Canada, I grew up in a rural community that had a population of 3000 and it felt very, very rural. So, I felt that was going to be a bit of a barrier for a lot of rural communities, not all rural communities, but, you know, rural communities have varying different population amounts, and then the population for the remote cities for example, like white horse or Yellowknife. They're considered remote due to how far away they are from everything else, but they have quite large population bases for the territories. So, for the sake of my research, we decided on a population cap of 30,000 which is quite large, but we wanted to be able to include those remote cities if they were willing to be a part of the research. And then I really decided that rural communities were in were best placed to sort of define whether they considered themselves rural. I live in, I live outside of Toronto, so I'm not currently live in a place where I would consider it rural, and I think communities themselves are in the best place to define themselves as rural. So that's kind of, it's a little bit vague, but that's kind of what, what we ended up going with. And then in terms of needs and priorities of these communities. Compared to urban centers, a big one is getting energy to communities, particularly remote communities. A lot of remote communities are reliant on diesel or fossil fuels, still, because getting in Ontario, the grid is fairly clean, but some communities just do not have access to it because they're so far away and so remote. So transportation to rural communities is probably one of the biggest differences, I guess. And then the types of emissions are also very, very different. So urban centers, it tends to be, you know, buildings and like cars and things like that. Whereas for rural centers, there's not as many buildings, obviously. So they have transportation to and from is a really big one, and then from the big sectors, so agriculture, mining, those kinds of pieces. Yeah, those are kind of the biggest differences, I would say.   Trevor Freeman  10:58 And as all the examples you gave were kind of in the Canadian context, and that's going to be the basis of going to be the basis of most of our conversation today, but I do know that you did spend some time looking at the international context, and obviously rural and remote living is not a uniquely Canadian thing. Of course. What did you learn through your kind of literature review on energy challenges internationally?   Gemma Pinchin  11:21 Yeah, so for this research, I hoped to sort of just focus on the Canadian context when I just started out, but there wasn't as much readily available literature I would be able to base an entire literature review on. So, while this is sort of a great justification for my ongoing research to be able to do a literature review. It was a little bit frustrating, so I decided to open it up to the usual comparator countries, so the UK, the US, Australia, and then Europe more broadly. And I found that the energy challenges and opportunities, I found that they were quite similar, like, even in the UK. I grew up in the UK, so I'm pretty aware of the sort of differences geographically between Canada and the UK, but everything's much closer together. But still, there is still this, like, big rural, urban divide, and there's still, like, remote communities in the UK, even though that they're not Canada remote, but you know they're still, they're still quite remote when you sort of apply a UK context to it, the biggest challenges and opportunities that I saw was that there needs to be a real consideration for rural needs and not just apply the same lens as urban needs onto that obviously, though we need to use rural space for renewable energies that's sort of across the board, is going to be something that everybody needs, and the costs of the net zero transition to be a barrier for rural communities. So, something I found a little bit interesting that I hadn't considered before was that for diesel dependent communities, that there was such a high cost associated with diesel fuel that there wasn't any extra money left over to fund the net zero transition. So it was kind of, I'd never really considered it that way, that you're spending all this money on this fuel and that's kind of eating up all of your energy costs. There's nothing left over to be able to fund this transition, and that there's this trust in diesel, because it's been what's been working for however long, for like a small, tiny community in Australia or Canada or the US or wherever. You know, it's kind of nerve wracking to give up that piece that's been working for years and years and years and take a risk on this new technology that might not be as effective in in their perception as how diesel has been.   Trevor Freeman  13:57 Yeah, I mean, that's interesting in that I see a lot of parallels between that context and other contexts, including the urban context of we are comfortable with what we know. We are comfortable with the things that we have seen working and experienced working to get us to work and back, or get the kids to school, or heat our homes Exactly. And as soon as someone starts talking about this new thing that we don't really know that that makes us a bit nervous. So, it's interesting that that that applies regardless of where you are. What are some you know, for a lot of our listeners, I think are probably more familiar with the urban context, what are some misconceptions that you have heard or that you've come across when it comes to the energy needs and capabilities of rural and remote communities.   Gemma Pinchin  14:48 So, I think there's this idea that a one size fits all solution for every community, and that solutions that work in urban centers will work in rural centers, and that. Just not, not the case. For example, something obvious like transportation, my literature review highlighted that within urban centers, the most sustainable option would obviously be public transport. But if you apply that same lens to a rural community, you know, cars are bad, and we shouldn't be using them rural communities. It's almost impossible to be sustainable in net zero because they don't have the public transport option. So in that context, looking at it with a different lens, looking at it with a rural lens, you would look at sort of like consolidating car trips or making sure that services like health care and groceries and you know, the things that we take for granted in urban centers, making sure those are close like they're kept in communities, like a lot of services are kind of moving out of rural communities. And that doesn't necessarily seem like a net zero issue, but when people in those communities have to drive like, three times as long to get to their doctor, that's a huge, you know, emissions issue, you know. And it's just, it was an interesting look at the way that we're even myself, before I was doing this, I was like, well, cars are bad, like, you know, like gas cars aren't great for emissions. But the reality is, for rural communities, they need this transportation that there's no there's no other way for them to get around, and it would be incredibly isolating, and you can't function as a society if you're just stuck in your house, you know. So having that different lens and looking at it in a different context. I think that's really, really important as we move rural communities through this net zero transition.   Trevor Freeman  16:51 Yeah, it highlights a point that I know has been made here before, of the energy transition, regardless of where you are, requires a holistic approach. It requires some pretty nuanced thinking, and I think you're highlighting a really great example of that, of it's not just a piece of technology or it's not just a program that's going to resolve this problem for us, there are sort of cascading impacts of this, and primary health care provider shortage in rural communities is directly correlated to higher emissions in those communities and like, that's an interesting picture to paint and something that's important for us to remember. So, you mentioned this earlier, kind of the stats around how many people actually live-in rural communities, I think you said one in 20. That's over 200,000 people that are kind of not connected to, or this is a different stat I'm pulling here. Sorry. This is the number of people not connected to sort of the traditional electricity grid or to the natural gas grid here in Ontario. Talk us through a little bit more you mentioned, kind of the reliance on diesel in those communities. Talk us through sort of the unique challenges when you're not connected to the electricity grid. You don't have that transmission line coming into your community. What is the role that those traditional fuel sources, like diesel, for example, play in those communities?   Gemma Pinchin  18:12 Well, in those communities that aren't connected to, you know, natural gas or the electricity grid, like diesel used to be their only option. You know, modern life, we need electricity power like we need to power modern life. You can't have a modern existence without some form of power. So, you know, diesel, they are completely reliant on diesel. The ones that aren't connected. I mean, it's frustrating, because these communities do tend to be quite far away from the power grid infrastructure. So it's usually considered economically non-viable to connect those remote communities to the provincial power grids, because these communities are also very small. So, it's a small number of people that you would have to spend all this money for the infrastructure to get, you know, the power lines to them, and Canada, Ontario, Canada, both of them are very big, so there's many communities that exist quite far away from power lines or existing grid infrastructure. So, yeah. So yeah, diesel just, it's kind of been their only option for power to have a modern, modern existence, up until, I would say now, well, recently.   Trevor Freeman  19:27 Yeah, that's a great lead into kind of the next part of this is what comes next, if we're, if we're trying to get off of diesel, for example, for power generation, if, sort of the economics and the feasibility of bringing the traditional power grid to remote communities isn't really feasible. What role do other technologies play? And I'm thinking of obviously, like on site, renewable generation or storage, like, what's the option for these communities?   Gemma Pinchin  19:54 So that would kind of be entirely dependent on each community’s context, I guess what renewable energy would work there. So, on site, renewable energy is obviously one of the better solutions for diesel dependent communities. But what works in one community might not work in another community. So, you know, solar might work really well. You obviously have to have the right amount of sunlight, but then maybe less so in Ontario, but like, tidal energy for a coastal community might work better, you know? So, it's kind of dependent, and that's a big thing that came out of this research, is that there's not going to be a one size fits all. We can't just say all diesel dependent communities are now having a solar micro grid, and that's what's going to happen. Like you can't do that, but I do know of from my previous life working with indigenous energy planning and energy capacity in Ontario, there are some really cool examples of communities that were slash, are diesel dependent, that have implemented solar micro grids or are implementing, I don't know where, where they're at now, but as a way to get off diesel. And it is, there were some really cool projects that I got to kind of have a tiny little part of it was just a really interesting project to lessen their reliance on diesel.   Trevor Freeman  21:19 So you mentioned indigenous communities, and obviously, when we're talking about rural and remote communities, a lot of those are indigenous communities, or have a higher amount of indigenous population. Talk through the importance of indigenous engagement when it comes to planning and implementing projects like renewable energy projects, that's like a whole extra layer of complexity to some of this. Tell us a little bit about that space.   Gemma Pinchin  21:50 Yeah, so any project that touches indigenous land needs to have robust indigenous engagement. It's, it's their land. They need to, need to be engaged and listened to. It's really an issue of decolonization and decolonizing the energy grid, because it's returning that power that should have remained with them all the time. It's returning that to indigenous communities. And I think it's really important from a culturally obviously, to protect indigenous cultural sites and practices, but also from like a protection of the land. I think the statistic is that 80% of all biodiversity is currently protected by indigenous peoples globally. So, the number is huge. And so, if we're going to be doing any sort of work that's potentially disrupting some sort of biodiversity or anything like that. I think having those voices included is really, really important as we try to fight the climate crisis and any engagement with indigenous people and needs to be really robust, like it actually has to go somewhere. You can't just engage with indigenous people and then just go and do whatever you want. You've got to listen and act on what you're hearing. It's important for decolonization and reconciliation and biodiversity and indigenous culture as well.   Trevor Freeman  23:13 I mean, I think it's just highlighting what engagement actually is and what it isn't. And engagement is not going in and doing a really slick presentation on here's the solution, here's what we're going to implement. It's starting the conversation before the solution is developed, and saying, what is the context within which we're working? What are, what is this community bringing in terms of knowledge and experience? And so how can that local knowledge and expertise be sort of integrated into the decision making and really leveraged to identify appropriate solutions? I mean, you talk about that stat of how much of our protected biodiversity is really on indigenous land or indigenous controlled land, there's no question that there's a knowledge and an expertise there that can be leveraged for this talk us through what that looks like in terms of a strategy for resolving some of these energy challenges.   Gemma Pinchin  24:10 Yeah from my research, this could be indigenous communities or non-Indigenous communities. It kind of counts for everything. What I really found was that there was this push to do sort of a top down, bottom-up approach at the same time. So, the local community was really needed to implement the local context like I've been saying, No, there's no one size fits all, so understanding how to implement these solutions locally needs to come from the local context. But at the same time, we do need a national strategy that has the flexibility in order to provide that sort of like umbrella guidance for what what the local context kind of like. Needs to be achieving, but having that flexibility and that openness to allow local communities to figure out what works best for them in that context. And I don't, I don't really know what that that looks like beyond like that vague framework, but I think empowering local communities to have the, you know, the ability to tailor the solutions to their community is really, really important, because we cannot have a one size fits all solution, but we do need that sort of national guidance, otherwise there won't be that empowerment like that. There needs to be some sort of overarching body or government or whatever that looks like to provide that power to communities, because usually they're small communities, they can't just act and go off roguely on their own. So yeah, so really, that top down, bottom-up approach is really important.   Trevor Freeman  25:54 Is this also an opportunity, is the engagement process when it comes to resolving energy challenges, an opportunity for economic growth. For sort of, is it like a vehicle for that? Is it a vehicle for job creation? For example, in these communities?   Gemma Pinchin  26:14 Do you mean engagement in itself, or just the net zero transition?   Trevor Freeman  26:19 I mean, I think both. Yeah, it's like the engagement process and then the implementation and the solutioning process as well.   Gemma Pinchin  26:25 Yeah. So, I definitely think both would be an opportunity for job creation engagement. There would need to be sort of a community contact, which I sort of foresee being a funded role, funded by who? I'm not sure, but having, having that as a, you know, a paid position, I think would be, is really important as well, to bring funds into the community, to really solidify that. You know, energy companies, or whoever's doing the engagement, they're committed to community, building up the community, and then in terms of economic growth from the energy transition, I think this is a huge opportunity for job creation in rural, remote and indigenous communities. I think a key piece of that, though, is that there needs to be training programs for not because, not only do we need to build, you know, these renewable energy structures, we also need to be able to upkeep and maintain them as we're going along. So, you know, once the solar farm, or whatever it is, is built, there needs to be training for communities to be able to provide maintenance to these structures. But and even from a like on a smaller scale, sort of heat pumps, or having people who usually work on furnaces to be trained on how a heat pump works, so they're able to sort of facilitate that net zero transition. On a smaller scale, there needs to be training provided in rural communities, because we're seeing now that like people are wanting to transition over to, say, heat pumps, but there's not anybody locally who has any expertise on what that what that means, or what that looks like, or how, how to install that. There's only the, you know, the furnace guy. There's not in these rural and remote communities and indigenous communities. There's not anybody providing the, I mean, there's, there's no one there that knows how to do it or how to train people on it. So, if we want to capitalize on job creation, then we need to train people in how to do this. There was also, in my literature review, like one of the things, one of the key things that was looked at was, sort of the carbon sequestration and agriculture. And in agriculture, there was this issue that came up where farmers are now expected to not only provide enough food to sustain our society, they're now also expected to have like a plan for carbon sequestration on their land, but without any training or support of what that looks like and how, how that would work with their farm. So making sure that these tactics that we have, we're training the people locally on how to undertake them and how to keep them going.   Trevor Freeman  29:33 it's interesting. I'm having this I don't know what the word is, let's call it flashback. So, I started my career actually working in international development. I worked in rural Zambia. Oh, cool on water and sanitation. And this conversation you and I are having right now mirrors that conversation. This is going back about almost 20 years now. Of the number of you know well-meaning international funders that came. Into rural Zambia or rural Africa or other parts, and bunked down boreholes and wells and pumps to provide clean water, and then walked away. And three months later, a small little part breaks on that pump, and there's no one around to fix it. Yep, you can't use it. There's no supply chain to provide that washer, that not it. It's the it's almost frustrating. I mean, it is frustrating, I shouldn't say almost frustrating that it seems like such a simple, a simple thing to make sure that solutions implemented are supported in the way that a piece of technology needs to be supported, if it's in downtown Toronto, it still needs to be supported out in the rural community as well. And exactly, who better to support it than the people that live there.   Gemma Pinchin  30:48 Exactly, it's also, it also saves money, because, yeah, you don't have to shuttle someone out from the Toronto's of the world into like, five hours. Five hours is minimum. But like, you know, like, five hours outside of the city to be able to work on these, you know, wind turbines or heat pumps or whatever, the technological solution is, building capacity within local communities is always, it's always going to be a benefit.   Trevor Freeman  31:16 I think that the positive thing is that there's a there's this understanding, I think, that we need capacity building across the board. When it comes to the energy transition, we don't have enough heat pump technicians, heat pump installers, people that know how to do solar and storage. So, we already need to solve this problem when it comes to training people, we just need to make sure that includes our rural and rural communities, our indigenous communities, all these things, exactly. So that brings us to an interesting next question, which is, what's the role of the government here in making sure that this energy transition also works for rural and remote communities?   Gemma Pinchin  31:57 Yes, I've touched on this a little bit, but I definitely think that getting back to my umbrella approach, having sort of policy frameworks that work to empower local decision making and local action, I think that's the role of the provincial and federal governments, is what I'm thinking of. And then funding, funding is a huge piece for rural, remote and indigenous communities. Like I said, there's just not any extra, like in my example earlier, about, you know, diesel generation having to pay all that money to get diesel into the community. There's nothing extra to fund any sort of renewable energy technology. So these funding programs are crucial for these small communities to be able to break away from what they've been doing. They're kind of currently just like floating around the status quo. And that's, that's where they're at having funding available is, is a really key part, really key role, sorry, that federal and provincial governments can play. And then I also think training existing, like we just spoke about, but also training specific for people that work in fossil fuel industries. I think if we were going to have a just transition, we can't just leave people who have been working their whole lives on I'm thinking more Alberta, but people who have been working on oil rigs their entire lives, or in the oil and gas industry their entire lives, and now we're saying we need to move away from that, so we can't just abandon those people. So, making sure there's some sort of like retraining programs or anything like that. I think is a really key role for governments to play.   Trevor Freeman  33:44 For anybody out there who's kind of keeping score here, that's another example of the need for holistic like well thought out process and programs. Is not just about plunking a piece of technology and it's about, as you say, exactly, what do we do with folks who are in industries that are declining as a result of the energy transition? Yeah, you mentioned the financial aspect of this and the role that the government can play, you know, in helping get over that initial capital cost burden. Is there a particular structure or approach? Do you think that would uniquely work for rural and remote communities, or is it kind of similar to incentive programs that work across the board no matter where you are?   Gemma Pinchin  34:31 So, I think grant programs are a really great way for rural and remote communities and indigenous communities to be able to access funding for the initial capital cost. And then in terms of structure, I think, something that I've heard a few times now is that making sure that the application, if we're doing sort of a grant structure that I was thinking, or anything that that needs, sort of like an application reporting. Requirements, making sure that those requirements are not so onerous that it deters communities from applying. So, if we're thinking of a tiny community that has one person working on, you know, climate and energy and 12 other things that are on their desk, it doesn't make sense for them to have this like, hugely onerous task of applying, and then if they get it, you know the reporting structure, it's sort of impossible, and it makes it inaccessible. I heard a story of a community who they had to hire and consultant in order to provide a piece of the information that was needed just for the application, that doesn't even guarantee that you're going to get the funding. So not only you might not get the funding, and then you'd be out however much money it took for you to hire that consultant. So that kind of huge the burdensome applications and reporting is not going to work for rural, remote and indigenous communities like the Toronto's can, like they have the money to be able to hire consultants to do those that work, and it doesn't really affect them. But if you have a tiny budget, and it's just you doing this work, having, you know, not having the capacity in house, and then having to pay someone for funding that you may not get, it's just going to prevent people from applying. So having that, yeah, just making sure that the structure is reflecting the realities that exist in rural, remote and indigenous communities, is really important.   Trevor Freeman  36:32 Yeah, and speaking from experience of having applied for funding programs, as well as administering programs Once we've received funding, and that's both in my kind of current life as well as in past life, it can be a really big lift. And obviously there's a role for due diligence and scrutiny and making sure funds are spent effectively. But if it's a barrier for some segments of our society, that's a problem. The other thing I think I'd mention is, like the time it takes sometimes to learn about process apply for this funding. You know, those, those large, urban, sort of entities that have resources, can jump on this stuff really quick, and often by the times the smaller communities or smaller entities get around to it, the funding is all allocated and gone. And so I think protecting, protecting that in the process is pretty critical.   Gemma Pinchin  37:34 Yeah, and having, having specific funding streams that are only for rural and remote communities and indigenous communities, I think is really important as well.   Trevor Freeman  37:45 Yeah, absolutely. So, Gemma, it's, it's great that you have this, this approach and this, this view of of the challenge facing these communities. But obviously there's a lot of stakeholders involved that kind of need to adjust and align and figure this out. How do we make sure that those connections are happening, that all these different stakeholders, be it government or some of the technology or service providers as well as community members? How do we overcome that disconnect when it when it comes to this approach?   Gemma Pinchin  38:18 Yeah, so that's a huge, huge issue that I saw through this research and continue to see and my answer might be a bit fluffy bunny, but I really think that communication is a key thing. I don't think that all of I think the way that we're approaching it right now is very, very siloed, and everyone's kind of just doing their little part, making sure that we have communication between them, I think, is sort of the, the first, most basic step, you know, breaking down those silos and then having structures that support working together. So again, in that, maybe in that umbrella approach, having policies that support people working together, as opposed to having, you know, this, like competition, or, you know, this is my work, and I'm, I don't, I don't need to work with you, because it's not in my, like, exact purview, having, a structural system that makes sure that we're able to break down those silos, because we're not going to get anywhere if we don't. We need to make like we've been talking about, the holistic approach. We need to make sure that all of the stakeholders, and like everybody, is really working on this.   Trevor Freeman  39:39 Yeah, absolutely. What do you think our next steps are? What do you think is the sort of the most critical next step to ensure that we are moving in this direction, that we're actually going to start to see some progress here?   Gemma Pinchin  39:50 So I think in terms of, I mean, for rural and indigenous communities, I definitely think we need more research like what I'm. Doing. I think these are voices that haven't necessarily been heard, and if we're going to have an energy transition, we need to include these voices. And I think the best way to do that is to sort of do research like mine and figure out what their needs are, and how we can how we can progress to that next step. There's, I mean, there's some amazing thinking, specifically of like indigenous organizations that are already doing great work in this, this space, like indigenous clean energy and the Center for Indigenous Environmental Research. So, they, they're already doing this, but just consolidating all of that, that and having people governments actually listen, I think is really, really important. I think, yeah, those voices just need to be heard and listened to. Otherwise, we're not going to get anywhere. It'll be, like you said, like we just putting in technology and then just kind of, like leaving it there, and that's not, it's not going to work. We're not going to get anywhere with that, that sort of approach. So, making sure, you know, local context is understood and local voices are heard.   Trevor Freeman  41:15 Yeah, well, as we kind of wrap our conversation here, I guess, thank you for the work you're doing, and for elevating those voices and making sure that we're pulling, we're pulling that front and center in the conversation of the energy transition. And so, thanks to you and to Quest.   41:31 Thank you.   Trevor Freeman  41:33 So, we always wrap our interviews with a series of questions just to learn a little bit more about you. So, we'll dive right into that. Okay, what is a book that you've read that you think everybody should read?   Gemma Pinchin  41:45 So, this is my, my favorite book. It's called The Secret Life of Addie LaRue by Victoria Schwab, or V Schwab, and its a, it just, it's a really, it's a novel, and it's a really beautiful look. It's kind of fantasy. There's like a fantasy element, but it's a look at human connection and what it means to be known, and those, those kinds of pieces. And it's really beautifully written. And I just really love it.   Trevor Freeman  42:15 What about a movie or a show that you think everyone should watch?   Gemma Pinchin  42:20 So, there's a French film. It's called Portrait of a Lady on fire, and it's really beautifully done. The sound editing, there's like, no, no. It sounds weird, but there's like no music in the backgrounds, really. But there's pieces where music is played, and it's really poignant, and it's a it's a love story between two women, and it's just, it's really, it's really gorgeous and heartbreaking and all of the things I love.   Trevor Freeman  42:49 Yeah, that sounds awesome. If someone was to offer you a free round-trip flight anywhere in the world, where would you go?   Gemma Pinchin  42:54 I'd go to Japan. That's where my fiancé and I are planning to take our honeymoon. So, we're kind of like looking into that and getting really excited about it. So that's where I would go.   Trevor Freeman  43:07 That's awesome. Who is someone that you admire?   Gemma Pinchin  43:09 My fiancé, she's just the strongest, she's kind. She's really practical, which is a really admirable quality, I think, for me, but also, you know, she's really empathetic, and, yeah, she's just a really magical person.   Trevor Freeman  43:29 Good answer. And to wrap it up, what is something about the energy sector or the energy transition that you are particularly excited about?   Gemma Pinchin  43:36 I'm really excited to see, sort of, the continued empowerment of local communities as we move through the energy transition, and how they're going to be able to move their communities through this climate crisis by looking at things you know, holistically the energy transition, but also, you know, biodiversity, nature based, carbon sequestration, and then also tying in sort of that holistic approach with, you know, healthcare and those pieces to better the community as a whole.   Trevor Freeman  44:09 Well, it'll be nice to as always as all parts of the sector. It's great to see success stories, and it'll be really great to see success stories in the space as well. So exactly, I'm also excited about that. Jeb, I thanks so much for your time today, and thanks for sharing your research with us. And like I said, elevating those voices, I really appreciate it.   Gemma Pinchin  44:29 Thank you for having me on.   Trevor Freeman  44:31 Thanks very much. Take care. Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]  

Who is impacted by energy? We all are. Regardless of our roles, whether we work in the industry or not, we all use energy in some form or another. And we use it everyday. So, when it comes to energy transition, industry leaders must consider the end user. In episode 142 of thinkenergy, Greg Guthridge and Nicholas Handcock of EY Global share how stakeholders and utilities can better understand the consumer energy experience—and, ultimately, how to develop more informed strategies to the energy transition. Related links   EY Global: https://www.ey.com/en_gl  EY Global ecoEnergy Profile quiz: https://www.ey.com/en_gl/ecoenergy-profile  EY Global on X: https://twitter.com/EYnews  EY Global on YouTube: https://www.youtube.com/@ernstyoung  Greg Guthridge on LinkedIn: https://www.linkedin.com/in/gregguthridge/  Nicholas Handcock on LinkedIn: https://www.linkedin.com/in/nicholashandcock/  Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/  Hydro Ottawa: https://hydroottawa.com/en     To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Follow along on Instagram: https://www.instagram.com/hydroottawa   Stay in the know on Facebook: https://www.facebook.com/HydroOttawa https://www.facebook.com/HydroOttawa Keep up with the posts on X: https://twitter.com/thinkenergypod Transcript: Music. Hi. Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us at [email protected], Hi everyone. Welcome back. Something I try to do on this show is to make sure that we're looking at the energy transition from a number of different perspectives. So, we obviously touch on the technologies that will be part of that transition, whether that's heat pumps or EVs or some of the grid technology that utilities like hydro Ottawa are beginning to roll out to modernize our grid. We also look at the overall governance and policy structure that guides our you know, societal energy decisions, how we choose to go about using energy, making energy, etc., in our society, the role of the various stakeholders on the grid gets touched on understanding kind of who the players are. There's a bit of an education piece here of knowing who all the complex players are in this, in this kind of system. And one thing that we've touched on before that I think is really important to keep bringing to the forefront is the end users of energy. And frankly, that's all of us, no matter what other roles in the transition we might play. We're all end users. We all need to heat our homes and workplaces. We all need to move around in some manner. We need lights, we need to cook, we need to charge our devices. And we don't really want to have to worry about those things. We want that to be smooth and easy and how we as end users of energy are experiencing and interacting with and in some cases, taking a leadership role in the energy transition. That's really important, because we need all those things, and we want all those things to be smooth. It's important for our utility companies to understand and to take that into account when we're planning our and I'm speaking as a member of utility. Now, when we're planning our strategies and programs and products, we need to take into account, how does this impact our end users of energy? How are they going to experience this? So, my talk today is with Greg Guthridge and Nicholas Hancock of EY global. Greg is EY Global's powering utilities customer experience transformation leader and Nicholas leads EY research program that's called navigating the energy transition. Both of them ultimately help various stakeholders, including utilities, better understand consumer values, their preferences and their aspirations for their energy experience, which ideally will lead to more informed strategies and approaches to the energy transition for those decision makers, whether that's at the policy or the regulatory or the kind of utility implementation level. So, I'm really excited to talk to Greg and Nicholas today and hear their insight into the work that they've been doing. Greg and Nicholas, welcome to the show. Thanks, Trevor, great to be here. Thanks for the invitation to share our perspectives today. Sure. So, I always like to start getting to know a little bit from our guests of how they got into the energy space. And Greg not to kind of put you on the spot or embarrass you, but you've been named as one of consulting magazine's 25 consultants for excellence in energy, which is a rather lofty sounding title. I understand. You have several patents in the US for energy efficiency and demand management analytics. Tell us a little bit about your journey and how you came to be in the energy space. Greg Guthridge  04:00 Yeah. Trevor, it was really interesting my journey. You know, it's, you can think of it a little bit as an accidental process here. I didn't leave college thinking that I would be a consumer person in the energy space. In fact, I also, I thought for a long time that utilities were kind of a boring and dusty part of the energy ecosystem. I wanted to be in marketing or in manufacturing, or someplace, you know, considerably more sexy. But what's interesting is, you know, what an amazing journey into what I believe is kind of the center of the universe. Now, you know, energy is everything for us, and I can't think of a more interesting and dynamic place to be at the moment as we think about how we're going to transition to a cleaner, safer, more secure energy system in the future. So, it's been, it's been fascinating to kind of make my way down this path, but I'm super happy to be right at the center of what I think is one of the most, most critical elements of our society and our economy moving forward. Trevor Freeman  04:00 Absolutely and my goodness, if, if I ever meet that person who you know 20, 30, years into their career, is doing what they thought they would do at the end of college or university, I feel like I'd strike a gold mine. But now let's pivot over to EY global, and the work that EY does in the energy sector, specifically the role when it comes to the energy transition, tell us a little bit about what EY is doing in that space. Greg Guthridge  05:39 Oh, Trevor, it's fascinating. EY has really taken a very progressive approach to helping our clients, a broad swath of clients, from industry to manufacturing to energy to utilities, you name it, across the spectrum. Really imagine you know how their capabilities; their value propositions and their customer experience need to evolve. Of course, I I represent the customer element of the EY practice in utilities and in resources, but we have experts that that can help with everything from infrastructure to generation to renewables, to audit and tax and financial services, and you name it. In the customer space, we're really laser focused on helping our clients think about and imagining. You know that if you think about it, the typical utility to date is, is the is the product of over 100 years’ worth of development. Most utilities were formed in the Edison era, many, many years ago, and they have a big challenge on their hands. They've got to find a way to kind of evolve not only their business and operating models, but also their regulatory and their customer experiences to really form fit to the future, and that EY is right at the center of offering a whole gamut of different capabilities across the spectrum, across their value proposition, to help them through that, that transition. Trevor Freeman  07:15 Now you use the word customer, I assume you're talking about that end user of energy, that end user, of, you know, electricity, in the context of our conversation today is, do you differentiate between sort of that residential user, someone in their home and powering their appliances, versus, you know, medium, commercial business, versus those large, mammoth users at the data center level? Greg Guthridge  07:39 Yeah, Trevor, I'm glad you brought up the word customer, because we use that word as kind of an overarching term. And let me maybe, if you don't mind, I'll, I'll dive in a little bit more on that, because customer is, is actually, you know, I'll use it on occasion, but it's actually a bit of an old-fashioned term, believe it or not, it's, we try to use the term consumer, or, even better, omni-Sumer, when we talk about the participants in the energy experience moving forward, and we're picking these words carefully, because customer kind of implies a one-way interaction. Consumer implies that you're dealing with a customer or a participant that's two way that's engaging, you know, in a much more active capacity. And then you get into omni-Sumer, which is the what we believe, really the consumer of the future. These are participants that are, you know, multi-channel, Multi Product, multi provider, a many to many kinds of experience. So, you'll hear me use them all interchangeably, but really, what we're trying to convey is that, you know, the good old days of somebody at the end of the value chain just receiving a bill for our energy that they take for granted is disappearing. Now, to your actual question, you know, around, you know, the different strata of consumers. We do think of it in terms of, there's residential customers, you know, the mass market, the people at home, and then we have a number of other sorts of major categories that that we think about. There are small and medium businesses, large, commercial and industrial. There's a category which we call mush, which is municipal and universities and schools and hospitals. And then there's a, you know, kind of new categories of consumers that are forming peer to peer, and prosumer, type of consumers that that are trading energy, you know, you know, they've got, they might have electric vehicles or solar or storage, and they're not just consuming electricity for their own benefit, they're actually selling it back into the grid or to others and becoming more of a business partner along the way. So, the takeaway here is that what used to be a passive one way. Customer experience is now leaning into a much more two way engaged and much more complex consumer experience between the energy provider and their and their participants. Trevor Freeman  10:14 Yeah, and I don't want to paint the picture that this is unique to the energy space or the utility space, because so many different industries we hear about it all the time are being disrupted by changing technology, changing customer preferences. But I think it's really true in the utility space that as you described, the customer, or the consumer of even 20, 30, years ago, doesn't really exist anymore. Is fast becoming kind of out of date, and that whole landscape is changing drastically as we move forward. And so, all the things that we're going to talk about next are kind of in the context of we're looking forward, and we don't necessarily have a great model in the past to tell us, what is that relationship with a customer going to be 20 30, years down the road, because it's changing so rapidly, Greg Guthridge  11:02 you betcha, Trevor Freeman  11:04 just to throw one more one more variable at you, it's not just the different types of customers that a company like EY global is dealing with, because you work across the globe in many different jurisdictions, you're also dealing with different regional challenges when it comes to the energy transition. You know, energy typically is a at least partially or fully regulated sector. You're dealing with different regulatory bodies, different governments. Tell us how you approach that difference. And so obviously, as our listeners know, I'm sitting here in Ontario. Has got a pretty complex regulatory environment. How do you tailor your services or your advice to your customers or to your clients in those different areas? Greg Guthridge  11:51 Yeah, fascinating question, Trevor, and you're absolutely right. The regulatory models, the products and services, even the consumer bases, they vary dramatically. You know, market by market, country by country, region by region. At EY, we take a kind of a two-pronged approach. The first is that, you know, there's more similarities than there are differences. When you kind of peel back the curtain and you look at the basics, and the basics are, we have to find a way to provide to help our utility clients provide the most effective, affordable and safe and secure, reliable energy. And from a consumer perspective, that really leans in on a couple of key pillars that don't vary anywhere that affordability, value based, cost effectiveness of operations, revenue growth and along the way. Let's make this as engaging as possible for consumers and employees, so the basic building blocks actually don't vary that much around the world. What does vary is whether you're regulated or not your products and services vast differences in the kinds of products and services that really resonate with consumers. And that doesn't just go for regional differences. It also goes for just variations in demographics and other, you know, social kind of variations that you see with consumers. And in that case, EY takes a very, you know, client centric approach. So, we take our building blocks that we believe are fairly universal, and then how we implement those in a particular region or with a particular utility, that becomes a much more unique and custom process, where we work really closely with the client to be as centric as possible in in thinking about for this particular utility in this particular market, what's going to make the best sense and what's your priority? So, it's a bit of a combination of trying to use standard building blocks, but then apply it in the most customized process imaginable. Trevor Freeman  14:06 Yeah, and then, just speaking from experience, working at the sort of, you know, distribution utility level, right down, I guess you can say on the ground, with the customers. It's then our challenge at the utility to take that insight, to take that learning and figure out how to apply it or how to use it to support our specific customers, consumers, individually. So great, great to break it out like that. Okay, I want to ask you about EY's voices of the energy consumers initiative, and this is some research that you did and trying to help us understand who is out there engaging with energy, and what are they thinking. Trying to profile some of these individuals a little bit. It reminds me of that technology adoption curve that folks may be familiar with, and able to identify where they fall on that curve. So. Tell us about or give us an overview of that, of that initiative, and what you're trying to understand from that. Greg Guthridge  15:07 Trevor, I'm going to start the response to this, and then I'm going to hand it over to Nicholas Hancock, who leads our research. To give a bit more of some color commentary on how we structured our research. But to start up with we really about four or five years ago, we started to really think about the supply and demand of the energy transition. And a lot of focus around the world is on the supply side, building the infrastructure, building in new renewable and green and sustainable sources, getting all of the technology to get cleaner power from one place to another, from an engineering perspective. And what we really started to realize is that as part of the energy transition, if you think about it, we're trying to do a generation of change in just a couple of decades. And on the demand side of this equation, we've got a bunch of very complex consumers, consumers that you know interact and behave irrationally with different behaviors. Some will be very excited about the energy transition. Others will be very reticent, and everything in between, and so in order for the energy transition to accelerate and to achieve the benefits that we're all looking for, we need to find a way to engage the consumer in ways which, frankly, are going to really push the envelope with consumers. So we started our research program, and Nicholas Hancock, who's on, uh, has been leading the charge. And I think Nick, if you don't mind, can you give us a quick overview on the global nature of the research and how we've approached it? Nicholas Handcock  16:52 Yeah, absolutely. So we started our research program about three years ago, really trying to take a global view, mixing regions that are both, some of them really leading out there on the front edges of the energy transition. So, we've got countries, for example, like Sweden, that are, you know, kind of further down the path as well as, you know, North America, which is, I would say, a little bit more in the middle. And then we've got some countries that are maybe lagging or taking their own paths in the energy transition. We've included countries like China, Singapore. We included Indonesia last year. So really a global view of what are consumers kind of thinking in terms of how they approach the energy transition, what sort of products and services are they interested in, and what are the values and preferences that they bring to it when it comes to their energy providers, but also a broader ecosystem of providers that we see emerging out there, who are they really interested in turning to when it comes to advice, when it comes to learning about solutions, purchasing them, and even things like, for example, control over solutions in the home, which, when it comes to, you know, energy, flexibility in the future is really important. We've been exploring how do different consumers approach and feel about this. And so, what we did is we, develop a survey, we're entering our fourth year of doing that. Now we work with a third party to do those surveys online across the globe. So, it is sort of an independent third party that helps us to perform those and then we take those results back and take a look at what we see. And to your point, Trevor around, sort of the voices of the transition we've been looking at, how do some of those different groups break out? What are the different values of different aspects of those consumers out there? Because even sitting around the dinner table, I'm sure everybody can feel we don't all have the same opinions when it comes to energy, and even more so when it starts to come to things like changes to your home or changes to your vehicles. So that's really what we've been exploring for the last number of years. Trevor Freeman  18:41 Yeah, great. So, you've identified five different, let's call them archetypes or types, you know, profiles, if you will. You call them your eco energy profiles. Can you walk us through each of the five and give us a little summary of you know who that person is, or who that individual is that fits within that profile? Greg Guthridge  19:01 Sure. Trevor. You know what we did is, having looked at all these different markets, we found some pretty interesting similarities, and the percentages of the population that fit into these five categories, it varies quite significantly, market by market, country by country, geography by geography, but there is some there's a way for us to more simply think about a incredibly complex, fragmented, distributed customer base, residential mass market customer base, into what we think are really simply five different categories. And we the organization of these five categories. We've thought about them from a behavioral perspective, from a value from you know, what's their interests, and how do they plan to engage? And sort of in sequence here, I'll talk about the five, and I'll put them in the order of from most active to least active.  I'll describe each of these. And the key thing here to keep in mind is that there's no wrong place to be as a residential customer. And you can actually flip around. You can move from one place to another almost overnight. So, it's quite a fluid approach here. But the first category is what we call the energy champions. They're the savvy customers. They're actually the customers that have been the first to move and the ones that we see in the news already. They're probably already using new energy products and services in their home. They might have solar on the roof. They could potentially have storage. They might already be using an electric vehicle. We make fun of this category a little bit. They're usually the ones that pre order their iPhone. They might already have a have a have an interest in the new Tesla truck or some other you know, device. They're absolutely the innovators. They're the early movers, and they're interested in spending time researching. They're going to pay attention to where their energy source is coming from, and they're going to be quite active. So those are the energy champions. The next category is what we call the energy enthusiasts, and this is actually the one that that we have to pay the most attention to. They're the fast followers. They're the energy conscious category. And when they when they observe what the champions are doing, and when they get a bit more comfortable and they start to move, they actually will influence the whole market. And as the enthusiasts maybe slightly a little more cautious, but they're also the fast followers, so once they can see the value proposition, once they're convinced that the technologies and capabilities are for real, then they're going to move. They may not pre order their iPhone, but they're probably pretty close in terms of thinking about how they're going to advance into the energy market. The next category is the novice category, or the agnostics. And what's interesting about these this category is this segment of customers or consumers. They they're actually, you know, pretty passive. They can see the value proposition. They can see that there's, there's a lot of people taking interest in it, but for a number of different reasons, they're not moving. They're very novice, they're very they're very agnostic, and it's because they're starting to think about other things, like, well, all right, I can see that I can save money, or I can do something that will improve the environment, but it's just going to take too much time, or I have other priorities or whatever. So as a as an industry, we need to find a way to kind of activate and excite. We need to make it as effortless and frictionless as possible for this category of consumers to move, and they will move, and they will do things, but they're, they're just influenced by a whole lot of other variables that, that you know, that that they believe, are a higher priority. The fourth category is what we call the bystanders, or the skeptics, and they are the ones that are a little bit they're not, they're a bit mistrusting, frankly, of the messaging around the energy transition, around sustainability or environmental and they're probably going to take a fairly skeptic approach to is this for real? Is it really going to provide me benefit? Is it really going to, you know, advance my personal capabilities? And so, what's interesting about this group is they're, they're actually very interested in new energy products and services, but for different reasons. So, they're going to want, you know, more control. They're going to want, maybe, off grid capabilities. And so, they, they're actually as interested as the others, but the way you approach them is going to be very, very different. And the final category are the allies. And this is a, you know, energy is a household necessity. And this category is very dependent. There they might have, you know, income challenges. They might have other challenges that that that we have to look after. It is a critical household service that we provide, and we need to make sure that we look after, you know, the low income, the vulnerable, the medical dependencies that you find in the allies or the dependent category. So, the range of consumers across these five will vary. We've got a great little quiz that you can take out there on ey.com or you can go out and answer some questions, and it'll tell you which kind of consumer you are today. But it's yeah, we see that most consumers will fit into one of these five categories and then move from there, depending on what's happening in their life. Experiences. Trevor Freeman  25:02 I agree. I'm glad you brought up that quiz, because I know I spent a bit of time going through it and just reading the descriptions. I was pretty sure I knew where I fit in that, and the quiz kind of made me realize, yeah, it can change from time to time. It can change from answer to answer, and depending on what it is. So, it's interesting. And for our listeners, if you have a chance, check it out. You can just, I don't know, Google EY eco energy profiles, and it'll come up, I'm sure. Thanks for explaining that, Greg. And my next question is, why? Why does it help us to have these profiles in mind as we approach the energy transition as the utility industry, as energy providers out there in the sector? Greg Guthridge  25:44 Oh, good question. Trevor, yeah. What's the point of all of this? Why? What are we trying to do? And here's the thing, we can't approach the consumer base as one homogenous group of people. That's insane, if you think about it. No other industry would do that there that you have, we have to target our messaging, our value propositions, even our customer interaction channels, so that we can appeal to the lifestyles and the interests and the behaviors and the overall approach for each of these different customers. So, a spray and pray one size all approach won't work. What we need to do instead is be as tailored as we can. And what we're suggesting is we don't have to we don't have to go crazy here. We don't have to have hundreds and hundreds of different kinds of customer segments. We can really gravitate around five that really cover 80% of the customer base very, very well, and this will help the utility in many ways. It will help them think about and target their programs, their products, their services, so that they're not wasting a lot of time and effort promoting to one customer base or one segment something that just isn't going to resonate, they can start to vary their propositions and their interactions for products, programs and services accordingly. We think it'll help save money, and it will help the effectiveness of the targeting with these customer bases in a much more thoughtful manner. Trevor Freeman  27:21 Great during your research. Did anything really jump out at you as notable or surprising, you know, unexpected when it comes to those, those beliefs or that, those values that people hold when it comes to energy? Did anything really stick out, as you know, worth noting? Greg Guthridge  27:39 Great question, and there's a couple of observations that we've had in the research that that sort of drift to the top fairly quickly. The first is that sustainability and environmental messaging only really applies to a third of consumers. The majority of consumers are actually much more motivated by other creature comforts when they're when they're buying products and services. And so, while it's an it's important for us to, for us, for the industry, to share environmental and sustainable products and services and the benefits of those we also need to augment that with other buyer values that the actually the majority of customers still prioritize. And this is, you know, convenience, comfort, control, price, affordability, reliability, those are the bedrocks. And what we found is just leading, just leading with a sustainable message probably is limiting the appeal of the products and services. And so, if we can make sure that we always really kind of tailor our messaging with a broad swath of buyer values, we're probably going to appeal to more consumers. So that's the first thing that we found relatively surprising, and it doesn't, it's not actually surprising, if you think about it, because, you know, environmental and sustainable messages is really kind of an intangible benefit for most people. It's and what we need to do is really find ways to be much more concrete and tangible and real around benefits that customers can touch and feel and smell immediately in that as they make their investments in their energy experience. That's the first thing. The second is that when we look at the consumer base, we need to remind ourselves that the old guard, the you know, the Generation X and the generation Ys are now being replaced with the millennials and generation zeds, and they want something different from their energy provider. They're not particularly in the space where they're going to benefit from the same things that the generations previous to them. And they're going to want more subscription based pre pavement pay as you go, kind of capabilities. They're going to be much more digital in their interactions. And they're, you know, we need to make sure that we're designing the energy experience of the future for the future, and not for the traditional segments of or, you know, age stratification that we've got in the past. So, we need to hand the baton over to the millennials and the generations that who will ultimately decide the success of the energy transition. Trevor Freeman  30:33 Yeah, I think it really does highlight the need, you know, both of those kinds of last two explanations, the need for us and the utility sector to really be empathetic to who our customers are and to what they're thinking and how they approach things. And we've talked before on this show about not just holding our own values and approaching things with our own values, but understanding what our customers values are and kind of meeting them where they're at. And I think your research just highlights the importance of that as well. You also wrote an article where you noted that most energy consumers kind of feel like they're already doing everything they can to shift their behaviors and habits when it comes to energy consumption. And that's not to say that they don't recognize there's more that can be done, but they feel like they are giving it their all. You know, they can't afford to do more, or they don't have the time to do more that they're kind of maxed out. You know, 70% of, I think, respondents to your to your survey, said that they're not willing to spend any more time or money to do more. And you've come up with these three A's of energy, and I'd like you to talk us through what those three A's are? Greg Guthridge  31:43 Sure. Trevor, yeah, definitely. We it's consumers are telling us that. You know, based on their current environment, their current economics, their household experience, that they're pretty much doing everything they can. If you take that eco score, you'll find out pretty quickly that there's all kinds of things that we're expecting consumers to do. Consumers really do. Need to change their lifestyle. Businesses need to change their business practices in ways that are really going to push the envelope beyond most people's comfort zone. So we've got a bit of a challenge here, which is the research is clear. Consumers are saying we're already doing everything we can, and we can see that there's all kinds of things that that we still need to do up and down the value chain. I'm going to hand this back over to Nicholas to give us a little bit more of an overview of the three A's and how we use the three A's and thinking about how we're going to appeal to consumers in a much more thoughtful way. So over to you. Nicholas, Nicholas Handcock  32:45 Thanks, Greg. Yeah, the three A's is something that is really what's the foundation of the energy experience to really bring along everybody. And I think one of the key ones we mentioned a little bit here is affordability, and it's come up in our survey. Is increasingly important in the last couple of years, as we've seen practically across the globe. Prices of everything have gone up, but at prices of energy have also gone up, and we see a lot of consumers saying that they're feeling quite stretched when it comes to their home bills and their energy bills. And in fact, most people say they can't even absorb a 10% increase in their energy costs. And so affordability is kind of on edge and on top of people's minds. But then we also see consumers really interested in things like prepaid energy or more subscription based energy type services. So I think you know, when it comes to affordability, we're not always able to lower the prices that there is a fact that energy requires an investment, but there are maybe more innovative and creative ways that we can work with consumers to help them manage that affordability. And that's one of the key points, is, how do we think about that in new and different ways and get more creative and work with our regulators to really to do that? The second piece of the second A is access. And, you know, access to the products and services, access to the benefits of the energy transition, have been maybe rather narrow. To date, there's been a smaller group of folks who have been able to afford an electric vehicle or afford to put solar or battery storage on their homes or install a heat pump, and start to see some of the savings. And what we see is a lot of consumers are starting to say that they're feeling a bit left behind by the solutions that are out there today in the energy transition. So when it comes to access, there's an idea of kind of equity, and how do we make this a bit more equitable and have solutions available to all? And again, I think it requires a bit more creativity. Some of some things like community solar or even community wind farms that we see popping up in the UK, are interesting solutions to help more people come along, and then you've got a lot of subsidies or rebates and things available, but not everybody knows about those so there's a role to play to help educate consumers, make sure they're aware of it, but also just make it an easy experience for them to access those things, because we see that that can often be a challenging experience. And then the final one, Greg, you mentioned appeal. That's our final A which is, how do we actually these different kinds of consumers out there that we've. On the residential side, but we've also got small, medium businesses, which are very diverse across different sectors, and then on the commercial, industrial side, different types of companies looking for really different kinds of solutions to achieve their goals. And how do we actually appeal to all of these different organizations and customers? And you know what it is that's important, is that, and you said it, Trevor, how do we appeal to the values that they've got to really what they're looking for in terms of outcomes, and it's going to be different for everybody. So it requires a much more targeted and tailored approach to thinking about consumers and that empathy to really understand what's important to them, what's important to their business, and what's important to kind of the bottom line for those large business customers as well, and make it really you know, appealing energy can be fun. We see it in some other markets that you know, for example, power shop in New Zealand's always one of my favorites. They're really a fun brand that's all about prepay energy and a digital customer experience with really fun social media. How do we start to make it fun, for example, for consumers who do want to engage, and how do we make it just dead simple and set and forget for consumers that want it that way as well. So that's really the three A's that we see as the foundation of this future energy experience. Trevor Freeman  36:07 Thanks for that, Nicholas, I appreciate it, and I think that it kind of leads into the next question that I have. You've already addressed it a little bit, but you also talk about how energy providers are really good at investing in technology. We're good at knowing kind of, let's call it the nuts and bolts, or the poles and wires of energy. We know how to get those electrons, in the case of electricity, out to our consumers. And as we look at the energy transition, there's almost this, like knee jerk reaction to say, Yeah, okay, well, more poles, more wires, more transformers. But there's this whole human element of the energy transition that also needs attention and needs to be invested in. Can you expand a little bit on that human element, and how utilities and energy stakeholders can kind of lean into that to help address some of these challenges? Greg Guthridge  37:00 Oh, Trevor, great question. And you know, if you think about it, energy is, is it's taken for granted, for by most people, it's, it's, it's just there. And when it's not there, you become incredibly irrational. So you switch from being rational to irrational in record time at the very moment, but your power's out. And there is another interesting element to energy it. If you think about if you look at customer interactions, 70% of customer interactions are actually negative with their utility. And it's not, it's not the utility's fault. Usually, it's just a negative experience. My power is out. I can't pay my bill. I'm moving house, which is one of the top 10 most stressful events in people's lives. All of these thing’s kind of add up to, you know, a negative and irrational interaction around energy. It's when it's on and it's working and it's affordable, great, no problem. But when anything goes wrong, you see consumers kind of switch to being quite irrational, very, very quickly. And what's interesting is, if you think about the customer experience, and I don't you know, historically, it's we've designed this, you know, with engineers and financiers involved in the process. And it's, it is, it's very methodical, and it's, it's very logical, but is it really suited for irrational consumer behavior? Maybe, maybe not, especially when we start to think about the new distributed energy and all these new kinds of products and services that are coming down the path. This leans us into the kind of so what which is we probably would benefit as an industry if, if every utility and every organization hired a behavioral scientist, somebody who's really, you know, very savvy and in these, in these different kinds of customer segments or profiles, and how and what those customers really value, and how they're going to interact. And start to tailor as best we can. We don't want to overdo it, but we, you know, tailor and form our product services and interaction channels for these different consumer bases, that would be a, you know, that will be necessary, and we see that we're inspired by what's helped happen in telecommunications and cable and some of the other service home service providers, how they have really leaned in on A much more behavioral approach to their consumer base. Trevor Freeman  39:42 Yeah, and, I mean, I guess, keeping with the theme of three chunks of threes, you kind of expand and you take that into these three areas of action that energy providers can take to help their consumers on that journey, as we talked about and you even make the note of saying the companies, energy companies, have to do everything all at once quickly. We can't sort of pick and choose when it comes to rethinking the way we're engaging with our customers, our consumers. So help me understand these three areas of actions that that are so critical for energy companies? Greg Guthridge  40:20 Yeah, again, I'm going to hand this over to Nicholas in a moment. The you know, the message is that, again, we are we're trying to accelerate an energy transition measured in decades rather than in generations, and so we've got to walk and chew gum at the same time. And that utilities are immensely complex organizations that are already doing that, obviously. I mean, we're the infrastructure and the complexity to deliver, you know, electricity and natural gas to consumers is an Herculean activity already, and what we're suggesting is it's going to be even more complex now as we try to engage consumers in in, you know, these three key areas. So Nicholas, over to you, just to give a quick overview on what some of those key priorities are that we all have to juggle simultaneously. Nicholas Handcock  41:12 Yeah, you bet. And it's, you know, it's probably overly simplified, but to get it down to threes, I think the first one that we talked about is really thinking about reinventing the basics. And I know, Greg, it's one of your favorite things to talk about, spring cleaning that you know, a lot of utilities are really the product of, you know, 100 years of history and of built-up complexity and taking a step back and saying, how do we really simplify a lot of our internal processes? How do we simplify and automate things to help the employee experience, but also flip that lens to the customer side? How do we make things as effortless and easy as possible for customers, really, across every kind of interaction that we could be having with them? You know, focusing on like one and done, we really finished. Finished, start, finish. What we start when it comes to customer experience, so that reinventing of the basics and that comes also to areas like outage and reliability, where we see that being more and more important in a lot of places. How do we think back to that experience and make it really the best that it can be? I think the second area, we call it onboarding of the new which is, how do we make you know, consumers? How do we go and engage them and really more of a personalized way? How do we tailor things to the best that we can in a cost effective manner, and really start to bring in those new programs and products and services that we want to take to customers and have that new messaging for them, and build a new kind of relationship, as Greg said, meeting customers where they are, and creating a new kind of connection point with customers when it comes to energy. And the final thing is really thinking about scaling for the outcomes that we're trying to achieve. And there's a lot of things to focus on here. I think a lot of utilities have gotten stuck in pilot mode when it comes to a number of things, whether it be new programs or new products and services or things like new technology, like artificial intelligence. And what we see is that the time for sort of pilots and testing is really over. Consumers and the energy transition are moving forward very quickly, and it's time to really reach for scale when it comes to things like introducing new technologies to make experiences better, to simplify, but also scaling those new products and services in a way that's going to be effective for a future that has sort of mass adoption. We're moving beyond the early adopters. And now we need to think about moving from pilots to scale. And so that scaling for outcomes is really the third place to focus on. Trevor Freeman  43:29 Yeah, and that's a great I like kind of ending up there that looking at, what does this look like when we move past that pilot stage, past that Imagineering stage, if you will. And that's kind of where I want to wrap things up today with my last question. And I'm going to put you guys on the spot a little bit here and ask you to, you know, think about those stakeholders in the energy sector that you're working with. You know, knowing your reach is global, who are doing a really good job of this, who are further down this path towards the transition than others are, and what does it look like, both for that, both for that kind of utility actor, as well as the consumer, when you've got an energy sector, when you've got an energy system that is closer to where it will be in this future that we've been talking about than where we are today, with maybe some of those lagging actors. What does that look like? What is it like to have an energy sector that's really through the transition, if you will, or close to that? Greg Guthridge  44:33 Oh, Trevor, yeah, let's, let's pull out our, our, our little crystal ball, and see what the future is here. The future is ubiquitous energy. The future is consumers who are multi product, multi-channel and multi provider, and who have a connected ecosystem of energy devices that they can override and control, but are also. So simple and automated in many ways, they we have simple, clear too easy to understand billing and payment capability that's fully integrated, and we're providing a convenient, effortless and frictionless experience, both for residential customers, for the mass market, as well as for businesses, we're leaning in on new energy load growth, whether that's, you know, data centers and any number of other things, and we're leaning in on this convergence of the home and the automobile, which is going to be a fascinating transition in the future. So how and what that is going to look like in the future is going to vary dramatically for different utilities, and the duration that it will take will also vary dramatically. That's really where we're headed, and it's super exciting to see this, this unfolds across the globe. Trevor Freeman  46:04 I think it's helpful to try and get in that headspace from time to time, because we spend a lot of time talking about where we are now and the challenges we face and the big things that have to happen, and we talk about the solutions as these kind of nebulous things, but really thinking of what's the day to day, like when we get through this energy transition, or when we move further than we are today, I think is helpful to give us that I don't know, call it hope for where we want to be in the energy sector. So to wrap up our conversation today, I always ask our guests a series of questions, just to help kind of get to know you and get out of this space for a little bit. So given that there's two of you, I'll just throw the questions out there, and either one of you can answer. You can fight over who gets to answer or who has to answer. I'll leave that up to you. So, to start us off, what is a book that you've read that you think everyone should read? Greg Guthridge  46:56 Oh, what an interesting question. And it's interesting. We have a we actually have a book club at EY, a monthly book club, and we've covered, I very kind of different book. And what's fascinating is, after two or three years of having a an internal book club at EY, my favorite book isn't even on the list yet, and it's actually called the future we choose. And the author is Christine Figuerellis. I think I might have heard her last name, but the future we choose, and it's a really optimistic book on the future of how we can navigate. It presents the challenge ahead, but also gives us hope and optimism in how we're going to navigate that that transition. So great, great little book, a good read, nonfiction to some extent, and worth a quick, worth a quick read. Nicholas Handcock  47:58 I'm surprised you didn't, didn't pick it, Greg, because I know this is one of your favorites, but I thought I'd thrown out as one that I think everyone should read is that it's a bit of an older book, The Effortless Experience, by Matt Dyson, and it's, you know, it's all about customer experience and how most customers really just want the simplest customer experience possible. And that's really what moves the needle, is making it easy and effortless for people, and even proactively making it so they don't have to connect and contact us. And I think as utilities, it's a good one to think about. As the experience gets more and more complicated, how do we actually make it simpler? Greg Guthridge  48:30 Yeah. Nicholas, you named it that's, that's, that's, you know, for years, that's been one of my favorite books. So yeah, the effort listed customer experience. Matt Dyson, great book. Trevor Freeman  48:42 Both of those are great I love the idea of holding on to that hope and optimism and then that sort of practical look at, how do we how do we let customers have the easiest experience with us as possible? Both of those are great choices. So, the next question is kind of the same, but for a movie or show what's a movie or show that you think everyone should have a look at? Greg Guthridge  49:04 Oh, yeah, Trevor, we've all, you know, we all survived the pandemic with all kinds of different media options here. And, you know, actually, during covid, one of the movies that resonated with me was this was a book or was a movie called The biggest little farm. I don't know if you've heard of it, but it's a it's a fascinating sort of journey around sustainability. And you know the creativity that those residential customers can take. It's, it's fun, it's light, it's a good Friday evening kind of movie, if you know what I mean. So have a chance. Check it out. I think it's four or five years old now, but it's called the biggest little farm, Trevor Freeman  49:52 Perfect. My next question is, now, now both of you guys’ travel, I think, a fair amount, so this is either going to be an easier or harder question for you to answer, but if someone gave you a free round-trip flight anywhere in the world, where would you go? Greg Guthridge  50:07 Well, that's easy for me. I'd probably go to either New Zealand or Italy. New Zealand because of the amazing environment and landscape, and it's just it's such a beautiful part of little pocket of the world, and Italy for its food, that would be easy. Nicholas? Nicholas Handcock  50:24 I think I would jump on a plane to Japan. Greg and I both spent some time working there as the market and energy was liberalizing. And it's such a unique and interesting place that I just absolutely love and sort of on the nerdy side, from the energy side of things, it's very interesting where you've got, you know, subway companies and things selling electricity in Japan, which is, you know, different and unique from a lot of places in the world. Trevor Freeman  50:48 So cool. I mean, I've done a bit of traveling as well, and I think those, those things that you guys both highlighted. I mean, food, for sure, is phenomenal to go somewhere else and experience different food. And nothing really beats good Italian food in Italy, but also those examples that you brought up Nicholas, of just different ways of doing things that we don't consider or don't seem to fit within our culture here, that maybe we should be looking at. And yeah, I love kind of seeing those examples and hearing about those examples. So, both great, great answers. Okay, so to wrap it up, then, what is something about the energy sector or its future that really excites you, that you're really pumped about Greg Guthridge  51:27 I'm excited that we are approaching the energy experience from a technology and operations, a consumer lens, and you can see a future, an Ubiquitous Energy Future, where consumers are much more active in their experience. They're benefiting from that experience. We don't we can do this. We can make it affordable, we can make it reliable, and we can make it much more convenient for consumers in the future. So it's just going to be fascinating to see this convergence of technology, of societal along with all these new products and services kind of converging together. And you know, there's a lot of other industries and sectors, from, you know, manufacturing to industrials to automotive that that will play an increasingly interesting role as this convergence occurs in the marketplace. So it's just going to be fascinating to be a part of. Nicholas Handcock  52:33 Yeah, and I think piling, piling onto that, Greg, I think it's really exciting that the spotlight is on the energy sector. You know, it's in the headlines in the news. My family and my friends asked me about it and asked me about topics that are related to my work, which probably five years ago they thought was very boring, and now it's getting exciting. I think it's also really exciting when it comes to thinking about the talents, the investment, the innovation that we can attract to the sector. We're already starting to see it startups and things having really creative new solutions coming to the energy sector that maybe used to focus elsewhere. So I think there's just so much innovation and change coming. It is really, really exciting for the future. Trevor Freeman  53:12 Great. Well, I think that's a pretty phenomenal place to wrap up with, with that little pump of optimism. Nicholas and Greg, I really appreciate your time, and this was a great conversation. Thanks for sharing your insights, and appreciate you coming on the show. Greg Guthridge  53:24 Trevor, thank you very much. Appreciate your time today. Nicholas Handcock  53:27 Yes, thanks, Trevor. Trevor Freeman  53:29 Great. Take care, guys. Thanks for tuning in to another episode of the think energy podcast. Don't forget to subscribe. Wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word as always, we would love to hear from you, whether it's feedback comments or an idea for a show or a guest. You can always reach us at [email protected]

Most Canadians are eager to combat climate change. But how? One actionable area is reducing emissions from our homes. In episode 141 of thinkenergy, Sarah Grant, founder and co-owner of Goldfinch Energy, shares ways you can reduce your home’s reliance on fossil fuels. Goldfinch Energy is a women-owned, Toronto-based organization offering energy assessments, clean tech roadmaps, and green renovation support services. Listen in to learn about home decarbonization and electrification solutions. Related links   Goldfinch Energy: https://www.goldfinchenergy.ca/  Sarah Grant on LinkedIn: https://www.linkedin.com/in/sarah-grant-89ba152b/ Natural Resources Canada Energy Advisor program: https://natural-resources.canada.ca/energy-efficiency/homes/professional-opportunities/become-registered-energuide-rating-system-energy-advisor/20566  Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/  Hydro Ottawa: https://hydroottawa.com/en     To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Follow along on Instagram: https://www.instagram.com/hydroottawa   Stay in the know on Facebook: https://www.facebook.com/HydroOttawa   Keep up with the posts on X: https://twitter.com/thinkenergypod Transcript: SPEAKERS Trevor Freeman, Sarah Grant Trevor Freeman  00:07 Welcome to think energy, a podcast that dives into the fast, changing world of energy through conversations with industry leaders, innovators and people on the front lines of the energy transition. Join me, Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at [email protected], hi everyone, and welcome back. And welcome back from the summer. As you know, think energy paused over the summer, and hopefully you got a break over the summer as well, time to rest and be rejuvenated. There were certainly times of that for us here. I was able to get out and do some camping and canoeing with the family, which, if you're not from Canada, if you're if you're not in Ontario, there's some fantastic camping and canoeing spots here, so come and check them out. But it was also a busy summer. Things, some things do slow down, and others just seem to fill in that empty space in the calendar. So, we've been busy and hard at work. One of the things we've been doing is spending some time thinking about what this next season of think energy has in store. There are lots of great topics to explore, lots of interesting and smart people out there to talk to the world of the energy transition and energy in general is not slowing down. In fact, it's picking up steam quite a bit. So, lots to dive into this season. We may take a different approach on some topics, on some episodes. We might try out some new things. So yeah, come along for the ride. So today, for our first episode of the season, we're going to kick things off with something close to home, and you will forgive me for that very intended and poor pun, because we're talking about home decarbonization and electrification. We know that most Canadians want to do something about climate change. The data shows us this, and you can go back and listen to my conversation with David Caletto from abacus data for more information on this. We want to live in a society that isn't producing harmful emissions that are jeopardizing our future, but it often feels like so much of that is out of our control. So when it comes to climate action, what we often look to is those things that are in our control, which, for those fortunate enough to own their own homes, is the emissions that result from where we live and, by extension, for somehow we get around the city, so our vehicles, even that action, however, can be daunting if we don't know where to start and we don't know what our options are, and we're relying on contractors, or tradespeople who tend to take maybe a more traditional, fossil fuel based approach. There are great contractors out there, but sometimes it's hard to find them, so today we're going to explore that a little bit. Now I do want to throw a quick caveat out there to say that this conversation is really through the lens of kind of a single family or semidetached home, and through the lens of those that either own their own home, or at the very least have some decision making. Power for that home. Decarbonizing multi-unit buildings like apartments or condos or decarbonizing for renters, is a whole different but equally important conversation that I do plan on tackling at another time. So my conversation today is with Sarah Grant, who is the co-founder and co-owner of Goldfinch energy. Goldfinch energy is a Toronto, Ontario based, women owned small business that is dedicated to helping Canadians reduce their homes reliance on fossil fuels. They offer energy assessments, clean tech roadmaps and green renovation support services. Sarah has degrees in engineering and computer science. She's held leadership roles in renewable energy and local food systems, and is a certified energy advisor. And is really someone who's just passionate about tackling climate change and passionate about talking about it as well. So, I think you're going to enjoy the conversation today. Sarah, welcome to the show.   Sarah Grant  04:21 Thanks for having me   Trevor Freeman  04:22 so. Full disclosure to our listeners here, Sarah and I have actually known each other for quite a long time. And I was trying to do the math there, I think it's like getting close to 20 years now, and we know each other from a different line of work. We both were in international developments and worked overseas for a while. So, I think my first question is, tell us how you came to be in the home energy business. That's a bit of a shift from international development. And then tell us a little bit about what Goldfinch energy does.   Sarah Grant  04:53 Awesome. It is true. It is a bit of a shift, although I have always been interested in big, big problems that the world is facing, and working in international development, yeah, I guess 20 or so years ago, I could already see the impacts of the climate crisis, working with subsistence farmers, hearing them tell the stories of how they would plant and um, reigns weren't as predictable as they had been before. And so, when it was time for me to come back to Canada live a bit closer to family, it was something that I was always interested in, and felt like it was another global problem that I could start working on more locally, more specifically, sort of how Goldfinch was born was, to some extent, out of the pandemic. So, some goodness came out of that. Early in the spring, I was working in another sort of climate focused endeavor, a nonprofit that it was clear wasn't going to do very well with the pandemic ongoing, and a friend actually approached me and said, hey, I have this idea. She herself had been working in the sort of climate change world and had had a furnace die, and had asked about heat pumps, and was just laughed at. So, she ended up with a oversized, gas guzzling furnace to continue to heat her home and knew she could have done better. So, Goldfinch energy was sort of born out of that idea that we're not alone. Many of us want to do something, and our homes are a large portion of our individual commissions. If you are lucky enough to own a home, that is, and there are small steps, big steps you can take. All of it matters. And so that's Goldfinch. So, we then, early on, decided, in order to help people, it was going to be useful to become energy advisors. So, I took some training. Actually, it's a really interesting program the federal government through Natural Resources Canada administers the, I guess, the industry of being an energy advisor. And so, there are sort of two exams you take. And so, we studied in 2020, and launched Goldfinch energy with the idea that, after doing some market research as well that, you know, what was really going to be helpful was being able to help people sort of break down the complexity of what's going on with their homes, what they can do to address the climate change crisis. And also, you know, with a home, it's also not just about that. It's about maybe making it a bit more comfortable, or maybe there's a planned renovation that someone might want to do to change the layout, what have you. And so, we establish golden energy to help people make their homes better for the planet and for themselves.   Trevor Freeman  07:52 Great. Yeah, it's, I think I hear that a lot from folks, and it's in my own experience of, you know roughly that you want to do the right thing, you know, roughly that, yeah, I want to, you know, reduce carbon, but I don't know how. And the answer I'm going to get from my average contractor is not going to point me in that direction. I'm hoping that we're seeing some change, and folks like you guys are maybe pushing that a little bit, but it's great to know that there's organizations out there that can provide that direct support. So, I mean, what we're talking about today is pretty much home electrification, or, let's say, home decarbonization. And so, let's pull apart what that looks like. And there's probably a few different scenarios of how a homeowner could approach this work. There's the one that you described where your furnace kind of dies in the middle of January, which is my own experience a number of years ago. And you have to make a really quick decision. But let's park that scenario for now. Let's talk about if you have time, if you know you want to do this, and you can start planning now, what where do you start? And, oh, you know, looking through the services that you guys provide, you have the energy assessment, the cleantech roadmap, talk us through some of those tools that you use to help people kind of start their decarbonization journey.   Sarah Grant  09:16 So, this is a great question. The best way to start is just by getting a sense of where your home is now. A lot of the homes that I work in, I'm based in Toronto, are 100 plus years old. So, you know, when they were first built, didn't have any insulation. They leaked like a sieve. They were probably heated with wood or some type of fossil fuel. And you know, different expectations were had and over the over the decades, often homes have had a myriad of homeowners and renovations or no renovations. So, an energy assessment is a way for someone to better understand what's going on with their home right now and our clean tech roadmap, then segues from that and helps goes deeper into okay, I now know where my home is losing heat, where you know how efficient or not it is, what levels of insulation exist in behind the walls and in the attic, and you know how drafty it is. There's a cool tool that we use to measure that, the clean tech roadmap, then puts that assessment and translates that into helps people translate that into a plan that they can then ideally act on. So, this plan includes details like, Okay, what you know if you are going to be renovating the basement, stay and want to finish that space. What are the recommended insulation materials that you should use? And how should you treat water? Because, you know, often basements are a little bit below the water table. So, what does that look like? How can we better air seal that space to make it less drafty as well? And maybe you're going to be touching the heating or the hot water. So, what are the options there? What are some contractor names? So, it's really designed to give people all the tools that hopefully they may need if they have the time to not only understand where their home is at, but what they can do and then even have everything at their fingertips to start to seek out quotes and start to take action on their home in the way that's best suited to them. So, some homeowners are able and fortunate enough to kind of do everything in one big bell swoop of, you know, a big, big renovation, perhaps, or, you know, over a few months’ time, able to kind of get, get everything off the list. A lot of the homeowners that we work with aren't in that sort of circumstances. A lot of homeowners who just bought a house, so the house is new to them, but maybe 100 years old. And so, having that clean tech roadmap in their hands then allows them to sort of say, Okay, well, what? What do we want to do this year and the next year, and I've had people that, you know, we worked with four years ago, have who have come back to me a few years later and said, Okay, well, now we're ready to do this? Can you help us which, which is so great, so it's designed to sort of meet people where they are, where they are, with their goals, with their budget and their lifestyle. Because not everyone can afford to kind of do all the you know the right things all at once.   Trevor Freeman  12:24 Yeah, so, I think like having someone in to one understand what's there, because not everybody knows exactly what's in their house, as you said, and then have that plan. That doesn't mean you have to implement the plan today all at once, but knowing you know when this piece of equipment goes or when I work on this part of the house, here's what I'm going to do, here's the things I need to consider. And having that kind of in your back pocket. Or when you do that work is super helpful. You touched on something else that I want to ask you about, which is, you know, oftentimes when we think about decarbonizing our homes or changing out big pieces of equipment. Of course, we're thinking of, you know, our heating system, our cooling system, our hot water system, but you mentioned a couple other things. So, what are some things to address before getting into those big equipment purchases? You know, changing out your furnace. What should what should you do in advance of that?   Sarah Grant  13:20 I mean, first and foremost, you know, if you have a home and you have issues with water, with mold, those are kind of, you know, structural issues. Those are aspects that tend to, you know, they're top of the list. But, you know, assuming, let's assume, you know, we're talking about homes that kind of don't have those pressing needs. Some of the some of the items that are ideal to address before electrifying are involve making your home better at keeping the heat in. So that's really comes down to just insulate, more insulation where you can, to the extent that you can, and reducing air leakage. So, a lot of people are familiar with insulation. Usually, most contractors these days, if someone's renovating a kitchen, will find a way to add some insulation. Reducing air leakage is still, I would say, not as much on a contractor's radar as it would be ideal. A lot of the green contractors and architects that I work with, it's sort of as important, or even more important, and to us it is as well. So, in the winter, the insulation for your house is kind of like your sweater, and if you don't have any sort of windbreaker, you're going to have a lot of air leakage. So, the air leakage for your home is kind of like adding a windbreaker. Sorry, I started to talk about it like with homeowners, like there are different levels of air leakage. So, level one just involves walking around with a caulking gun and doing what you can to seal up the gaps and the cracks, maybe around the windows. In the window trim, maybe along the baseboards. People often have a good sense of some of the larger sources of air leakage, because they feel drafty, and so that's kind of level one, air leakage. Level two could involve maybe doing a little bit more in the basement, around what's called the rim joist. So, if you look up in your basement and your basement is unfinished where the sort of the ceiling joists meet the walls, those are often a huge source of air leakage. And there's a lot that can often be done to reduce air leakage there. And there are different products. I don't know if we want to get into that today, but I'll just leave it at that for now. And level three is if you are going to be replacing the siding from the outside or from the inside, gutting your house, adding an air barrier, which is a material that serves to reduce the air leakage. Overall, it is like wrapping your house in a big windbreaker. If someone is able to do that, if you're able to say, if you have siding on the outside of your house that you need to be replaced. Adding an air barrier can have the most significant impacts in terms of reducing air leakage. So, you asked, sort of, where should someone start? I think, you know, it does come back to a lot of people I find replace their siding or replace their windows, maybe more for esthetic reasons, or they have reached their end of life. But reducing air leakage, doing what you can if you're replacing your siding, to also add insulation, isn't always on people's minds. So again, back to having that plan. If you have a plan, if you know, okay, when I need to redo my flat roof or redo my siding or redo my windows, I'm going to be thinking about these extra pieces that will ensure that I'm going to take a few more steps to make my house do a better job of keeping the heat in, by adding more insulation, by reducing air leakage. Those are great, great first steps when possible.   Trevor Freeman  16:54 And the added benefit, I think, of that, and this is important for people to know, is there's a huge comfort impact there. I mean this, we're not even really talking yet about energy savings and carbon you will just have a more comfortable home if it's less drafty, if it holds the heat in better, keeps the heat out in the summer, and that is one of the drivers for some of these changes that we're talking about here today. It's not just because you really care about climate change, it's also because you want a more comfortable and efficient home.   Sarah Grant  17:25 100% I think that comfort just like someone having a broken furnace. Well, maybe not exactly, but similar to, I think, is can act as that trigger, as that motivator, to push people. So I do often have people calling and saying, Hey, like, can you come and do a consult? Because we don't often use the third floor of our house. It's just not as comfortable. And so we'll figure out what's going on and help people make a plan to address that. And ideally, you know, I find when I'm able to do that, I'd rather help someone make a better use of existing space than help them plan out an addition. Um, I have sometimes ended up talking people out of an addition, because upon sort of discussing their house real, we've realized, okay, like they don't use their basement because it's unfinished, it's dark, it's damp, it's, you know, it's the scary, cobwebby place. And so we develop a plan that involves adding more sunlight and making it comfortable, making it not so damp and scary, and that helps. They're already heating that space. It's sort of a space that you're already sort of half there. And so energy wise, you're making an improvement, and have avoided making your house bigger, which is maybe required, but it can be avoided, is better too.   Trevor Freeman  18:49 Okay, so I want to dive into the things that probably people are most familiar with when we talk about reducing our own fossil fuel consumption in a home. And so these are your big users, like how you heat your space, how you heat your water, and for some people cooking. So especially those first do space heating and water heating. The majority of Canadians at least use some kind of fossil fuel to heat their homes, especially here in Ontario. So that's typically natural gas cooking is a little bit more of a mixed bag, but there's a lot of gas cooking out there. So maybe talk us through what would be the sort of low to no carbon option for each of those three things.   Sarah Grant  19:31 Great, okay, going from large to small. So the largest source of emissions in a home is your space heating. Typically, the emissions are about the same as driving a sort of a mid to large sized car. You know, most people drive, on average, 15,000 kilometers a year. The emissions are going to be about the same so that that's going to be the biggest one, if someone is looking and they're a little bit overwhelmed, and the best alternative is a. Heat pump. So these are they come in many different forms, but the most common, and I think the most common scenario for most homes is if you have forced air. So ductwork and these kind of heat pumps can extract heat from the air outside. A lot of them can work up to minus 30 degrees. So even up to minus 30, they're able to grab latent heat in the air and pump it inside, and then it gets pumped around your house. The cool thing about them is that they can also work in reverse. So, in the summer, they act just like an air conditioner. In fact, the technology is very much the same as an air conditioner, just that they work in reverse in the winter too. So they can also cool. So these are called Air source heat pumps. And, yeah, someone has forced air and they have a gas furnace or an air conditioner or both that need to be replaced. An air source heat pump is, is a great option. A lot of the folks that we've worked with that have switched, you know, you talked about comfort, sort of some of the side benefits, I would say, of a heat pump is they're typically quieter if designed and sized and installed properly, they're they they're quieter both the outside and the inside aspects of a heat pump, and the air from the vents is a lot more comfortable. So we got a heat pump about three years ago, and the first winter we had it installed, my father in law came over for dinner one night and just stood in front of the vent, kind of like a cat basking in that warmth, and said, Oh my gosh, this is way more comfortable. It's not that dry, scorched air that a lot of people associate with poor stairs. So that's, that's an air source heat pump. You can also, there are also ground source heat pumps, but for a lot of you know urban areas, these ground source heat pumps involve drilling into the ground, either horizontally or vertically, to extract heat from the ground. They I have worked with a few homes in sort of more rural areas where it does make sense, but the costs associated with them are really high, and often there's not enough space in urban areas, so they're not quite as common. And I'd say sort of, just to kind of close the conversation on we'll conclude it on the on the heating side of things, if you do have another source of like heat, maybe it's, maybe it's cast iron radiators or baseboards. There are also heat pumps that can help you as well. So with cast iron radiators, they're what's called air to water heat pumps. So they'll the outdoor unit will look similar to someone who has forced air. So it's an it's going to extract heat from the outside air, and it'll transfer it to water. Now that can then go through your cast iron radiators, or maybe have insular heating or what have you. They're not as common, but the technology has existed for a long time in Europe, and there are more products and contractors that I'm working with that are becoming more comfortable with installing this technology. And last there are what's called ductless heat pumps. So if you don't have ductwork or cast iron radiators, or maybe have baseboards, or maybe there's a space where the ductwork just isn't sufficient, these ductless heat pumps can be installed. They can either go on the wall, on sort of these big white boxes. If you've been to Asia, you're probably familiar with them because they exist there, either in the form of heat pumps or air conditioners, or you can have little floor mounted ones as well, which look a little bit slicker, I suppose, but they do cost a little bit more. So that's heating for hot water. There are kind of two main options if you want to get off of fossil fuels. Usually that's yeah, for most of us, that's with the gas, but there could be propane as well. So, if you want to get off of fossil fuels with your hot water, the heat pump technology exists with hot water as well. Heat Pump hot water tanks is what they're called. Are actually, confusingly, sometimes hybrid tanks, because they use heat pump technology, but then also have an electric coil. So, they operate, they can operate like a simple electric tank, if, um, if needed. And they come with a little like Wi Fi app too. So they are, like, four times more efficient than a gas hot water tank. So you will save a little bit by switching to them. But the way they work is they'll extract heat from your basement, actually, so from your basement air and transfer that to the water. So, I would say about half the people I work with end up going with them because they have a space where it makes sense. Maybe their basement is large and they can put it kind of in the corner and a big mechanical room or a workshop where they're not going to go into it. So, if it, if that heat pump reduces the temperature by two degrees or so, it's not a big deal. But for me, my home is pretty tiny, and we're using every nook and cranny with five of us in it, so we opted for an electric tank and, um. And then paired it with a timer so that it only reheats the water overnight when electricity, if you're on time of use, is cheapest, and that's also when our Ontario grid is using the non-fossil fuel related forms of power production, like nuclear and water. So that can work if you're really lucky and you have an open an unfinished basement and a good space to install what's called a drain water heat recovery system. These are super cool, very simple technologies that can transfer the heat from any water that you've already used, like from your shower, and transfer it to the fresh water before that fresh water then goes into whatever heating mechanism you have. So, they can work with anything, even if you have a gas hot water tank, a drain water heat recovery system is a good way to kind of preheat the water by extracting the heat from the hot water you've already used a lot of hospitals I know in Toronto are starting to use these kinds of systems as well. So two main options, electric tank, you pump out water tank, and then those drain water heat recovery systems as well, and hot water. So, you know, I said you're heating, heating your house. It's usually about kind of 8080, or so percent of a home emission, home emissions hot water is, is around 15 to 20% just to give an idea of sort of how it fits into the relative picture. But ultimately, I wouldn't say, you know, do one over the other, unless you know, if you have, if you have a hot water tank that's broken, replace that with a with an electric tank, or heat pump hot water tank. Don't, don't just say, Oh, it's only 20% I shouldn't do that one. It's still worth it. Every little appliance that you can get off of fossil fuels is one step closer to then being able to disconnect from the gas utility or what have you, and sets you up for, ultimately, like a little bit of savings too, because you're no longer paying for that delivery fee to have access to that fossil fuel in your house. So cooking, cooking is cooking is probably, to be honest, like, the most fun of all of these just because, you know, it impacts your daily life. If like, hot water and heating and cooling are one of those things where you don't, like, I don't think about my heat pump unless it's not working properly, which we haven't had an issue with. But, you know, it just sits there and it does, it does its thing, and I'm happy to have it off of fossil fuels. But for cooking, switching, for us, switching. We switched from a gas stove to an induction stove about a year ago, and it's amazing, like I've got little kids, and I love that. I feel comfortable teaching them how to cook on this stove, just because of the way the induction stove works, the whole cooktop doesn't get heated up in the same way you accidentally leave, like a rag or a paper towel on the stove, not going to catch on fire. We did have a few of those incidences with our former gas stove. And, like, it's really quick. I know that there's a lot of stats and data about how quick it can heat up water, but it's one of those things that you don't believe it until you sort of experience it yourself. So yeah, so we got, we got a nice flick induction stove, because our gas stove was kind of reaching its end of life, and we were starting to smell some of the gas as well, even when it wasn't on, which I know is an issue, that's, that's, you know, something that's, that's hostages for our help. And, you know, there's a lot of research and evidence out there related to, like respiratory issues and gas related cooking. So, if you do have a gas stove and you aren't able to afford to switch now, make sure you're using your exhaust, like your range hood, properly, not just when you're using the top, but when you're cooking in the oven too. But yeah, if you're able to switch it out, then you can just break a little easier knowing that you're not, you're not using some sort of like fossil fuel to cook, cook with, and so your house is cleaner, and you're making the planet a bit cleaner as well.   Trevor Freeman  29:11 That's definitely one of those other benefits of going down that path. And everyone we're in a similar vein, I cook with electric resistance now, but our stove is near its end of life, and I've excited to get that induction stove, because everybody I talked to just sort of says it's one of the coolest things that you can add to your kitchen. So, I'm excited about. One other big source of fossil fuels in our daily lives that people will be familiar with, obviously, is, is our cars, how we drive, how we get around. Most folks still have an internal combustion engine car, and we know that for people that are going to switch to an EV if they can, the preferred choice to charge is at home. People want to be able to charge their vehicles at home. So what are some considerations when it comes to owning an EV at your house, as you're trying to decarbonize   Sarah Grant  30:06 Awesome. I'm glad you asked this question, because I was trying to figure out a way how to bring up electric like capacity in a home, knowing that you know, if you do electrify every appliance in if someone does electrify every appliance in their house, they may not need to upgrade. A lot of us are on 100 amp service, and I was able to, you know, install an induction stove switch from gas to induction switch from a gas hot water tank to an electric tank with that drain water heat recovery system and a timer switch from a gas furnace to a heat pump. And we had 100 amps, and we're fine with that. We didn't have any breakers trip or anything. And I've worked with a lot of homes where that's the case. I should just say, even before someone's going to switch to an EV though, the kind of the two main aspects, two main elements that may require an upgrade, would be an EV charger and, um, electric backup, resistance heating. So with a heat pump, they are amazing for so many reasons I've kind of already talked about they're more comfortable, they're quieter. You know, climate fighting machines that work on electricity, but they're not like electric baseboard heaters. They're using one unit of electricity to generate about three units of heat. So they're great. Their capacity isn't as high as as a gas furnace or our propane furnace may be. So if that's the case, and if your house, you haven't been able to do all the things you can to insulate and to reduce heat loss, then the largest heat pump may need to come with an electric resistance heating and these can, if they're working, can draw a lot of electricity. So the way this works with a heat pump is, on a cold day, the heat pump is going to always operate. And then if your thermostat notices, hey, my house isn't able to stay as comfortable. It's not getting to whatever, you know, 22 degrees, it'll then ask for the electric resistance oil to turn on and give a boost to the heat pump. So, um, you're not going to generate like, your bills aren't going to be excessive, like they would be if someone's heating with just electric heating, but larger electric resistance heating requires a pretty big breaker, like a 40-amp sort of thing. So, if, if that's the case, then that may be something that triggers you into the okay, maybe I need to upgrade to 200 amps EV chargers as well. They come in many different forms. We actually I'm just at my in laws cottage, and my father-in-law, very generously, installed an EV charger here, because we were lucky enough to purchase an EV a few months ago and so he put in one that's also on a 40-amp breaker, but you can get ones and put it on a 30 amp breaker, you put on a 50 amp breaker. So with upgrading and with switching everything to electric, I find that's an area that I think things still are evolving and changing. You know, I typically, I was previously doing sort of a what a lot of electricians or HVAC contractors would do with just sort of adding up all the all the aspects on the panel and sort of saying, Okay, well, if you're running your stove and your heat pump and your hot water all at once, here's sort of based on those breakers, here's how much electricity you're going to draw. And if that number is greater than 100 Okay, someone should upgrade which, which tends to be a little bit conservative. So, what we are now doing is, if you have the ability to access your electricity bills and look at sort of your hour-by-hour consumption, there is a way that homeowners can actually figure out, kind of like, what's my peak, what's my worst? Like, draw, I'm probably not using the right terms here, but, um, but. Or you could actually simulate that and just, you know, on a, on a like a really hot day, turn on make sure your air conditioner is running. Turn on. You all your, you know, your dryer, your electric stove, whatever kind of make it the worst-case scenario that you could reasonably see happening in your house and then go on and log into your utility data. And there's a way that you can look at like hour by hour, and it'll tell you your draw and based on that, if you look up online, there's a way to sort of translate that kilowatt draw into amps. And what I've found when I translate people's draw into amps is that like someone who's on 100-amp panel, who's got, you know, their electric dryer and their air conditioner and their induction stove running typically draws between 20 and 40 amps. That's way below the 100 amp. Environment and so upgrading, this is a long winded way of saying upgrading everything you know, from fossil fuels, switching your car, getting an EV charger, may or may not require you to upgrade to 200 amps, but if you have the ability to sort of do a little bit of research online, try and figure out what your draw is, so that, because you may not actually need to upgrade alive, find a lot of contractors are somewhat conservative and are telling people to upgrade before they necessarily need to. And the cost to upgrade can be around five or so $1,000 so at least what I've seen in Toronto and so that kind of cost can actually turn people off.   Trevor Freeman  35:42 Yeah. So, I that's a great point to bring up Sarah. And I think we, we see that, of course, with our customers a lot as well. And I think it's important to know that the quick and easy way to determine if you need a panel upgrade is, as you said, to add up the numbers on the breakers, and if you if you're bumping over 100 yep, that's a panel upgrade. But that's not necessarily the most accurate way, because it's rare that we use the full amount of each breaker. And so looking at your utility data, or having your electrician, your contractor, help you, look at your utility data, can tell you that you maybe don't need a panel upgrade, that you can operate all this equipment that we're talking about on your 100 amp panel, and most utilities in Ontario, at least, I know for you in Toronto, and definitely for any of our listeners in our service territory in Ottawa, you can access Your hourly utility data online through whatever portal you have with your utility. So definitely go and check that out   Sarah Grant  36:47 if you end up realizing that your kind of on the cusp and you may need to upgrade. One of the other things that you could do instead is install a smart switch. So, there are products of their levatron is one that I know of. There are even smart panels that give you at your fingertips through a phone app, the ability to sort of say, oh, okay, I want to charge my car, so maybe I'm going to, sort of not let people draw electricity from other aspects in my home, or vice versa, you can kind of turn off and on your car charger. You can even run your whole panel as well. So, sort of the smart switching aspect is a way that, if you're kind of on that cusp, can enable you to avoid a service upgrade and also get some really cool data at your fingertips as well about your electricity consumption.   Trevor Freeman  37:42 Yeah, I'm really glad you brought that up, and I've seen those as well. They're super exciting. And, you know, as a kind of a data nerd, it'd be awesome to have that granular data. And what's every circuit in my house doing? But I think at its most basic, it's basically saying, yeah, like, you can't run your electric clothes dryer and charge your EV at the same time. So it kind of forces one or the other, you know, and whatever slot in whatever piece of equipment you want there, which keeps you under that, that threshold for your panel, no matter what, even if all your things add up to more, you're still going to stay under because it won't let them go on the same time. So that's a great piece of technology. So, I want to quickly ask you about electricity generation and storage, where probably, if anybody kind of wanders around, you're seeing more and more solar panels on roofs. We're hearing more about home battery storage, although that hasn't quite taken off widespread yet, but it is out there. So how would something like that factor into a homeowner's plan?   Sarah Grant  38:42 Yeah, I think that typically, it's kind of one of the later aspects for a homeowner plan. So you know, if you were listening and you're someone who is interested in doing what you can to reduce your carbon footprint, you know the largest things you can do, the single largest thing is to install a heat pump. Get your heating off of off of fossil fuels, and install a heat pump. And, you know, do what you can to reduce your heat loss by adding insulation, making it less leaky. Solar panels are a fantastic complement to that, and I find they, you know, we include them in a clean tech roadmap, and we show people the impact. And some people do choose to do them first just because they're excited, and it is, to some extent, an investment in reduction of your energy bills. So, you know, the sooner you can get the panels on your roof, the sooner you can start to save and no longer spend, you know, and to some extent, also solar panels, at least in Ontario, they're producing their peak amount of electricity at a time when we're using our electricity grid in Ontario, mostly as nuclear and water. But you. Uh, you know, during peak times, we do have some gas power plants that their benefit is to kind of come on quickly and produce electricity really quickly, so that we can make up that that time, say, five o'clock on a really hot August day when everyone comes home from work or six o'clock and turns on their air conditioner and, and, and, but at that same time, solar panels are in peak production. So, you know, I know, I'm sure you've had other podcasts to discuss, sort of our electricity grid, so we don't need to get into more details. But you know, it is something that each can do to offset and reduce that sort of gas peak your plant consumption by putting panels on the roof. And I think a great aspirational goal for everyone would be to be net zero. Just as you know, I know, City of Toronto has a net zero goal as a city overall, so getting each home to net zero would certainly one way to achieve that goal. So there's some savings involved for us. We put panels on, like four years ago, and based on how much we're saving per year and how much we spent, we'll have saved as much in electricity as we spent in 11 to make up the cost in 11 years’ time, the cost the return on investment, isn't as great now because we were able to leverage a federal rebate that is no longer available, but For so that'll probably extend the return on investment. For many people to sort of 15 to 20 years’ time frame. The reduction in use of our gas peaker plants is another, another benefit and, um, no, I'd say the other like, sort of the pleasant side, again, comfort benefit for us, although I wouldn't say invest in it only for this. It's kept our house more comfortable in the summer. So these solar panels are absorbing the sun's energy, the sun's heat. So it's now no longer the sun's no longer cooking our roof as it used to. And although we did add insulation there, the panels are way more effective at just absorbing that energy. And so our second floor is able to stay a lot more comfortable as well. As far as sort of storage goes, You're right. I'm starting to see more and more batteries. But you know, a few years ago, I hadn't seen really any, any in people's homes. The costs, I know, and sort of the thread tape involved in getting them approved was still quite high. But they are a fantastic option if you do have solar panels, or if you're someone who's concerned about making your house more resilient in the event of a power outage, they're a good option to have, obviously, better than, better than a gas generator, which would be the alternative if you want some form of energy on hand in case the grid goes down. But yeah, this is sort of, I would say, if you're thinking about your house and where solar panels and storage could fit in, I would probably put them sort of later on the list. Again, decarbonize by getting, like, electrify everything in your house as much as possible. Do what you can to insulate and air seal, and if you're lucky enough to have a little bit left over solar and storage are great as well.   Trevor Freeman  43:04 Yeah, it's that's a great way to put it. I certainly look at them as supporting tools to someone looking to decarbonize and electrify their house. To your point, you don't get a lot of carbon reduction just from solar, partly, especially in Ontario, because our grid is primarily clean, primarily carbon free, but during those peak solar production hours, that's also typically our peak emission hours from the grid in Ontario. But what solar panels and storage, to a lesser extent, can do is give you some predictability in your energy costs. So, you're kind of locking some portion of your energy cost in the day you put those panels on, and if electricity prices increase, you've got that predictability based on what you put on your roof. So just getting close to the end of our conversation here today, Sarah, I want to ask you two more questions. One, I alluded to this at the beginning, and as did you there are those scenarios where you haven't done any planning or prep. You know that maybe decarbonizing or moving to a more modern piece of equipment is something you want to do, but you haven't done any work on that, and it's January, and all of a sudden there's no heat coming from your furnace. And you get someone to look at it and they say, yep, you need a new one. What can you do? In that sense, are there contractors out there who can turn around and put a heat pump in as quick as they can put a furnace in? Or are we not there yet? What's kind of on the horizon for folks in that situation?   Sarah Grant  44:36 Yeah, there are a lot of contractors out there who can put in a heat pump as quickly as they would a gas furnace. The rebate program that the federal government offered, which is unfortunately no longer available, did a lot of work to, I would say, get homeowners asking contractors about heat pumps, and that then got a lot of contractors on board with installing key pumps. And. And I'm finding actually, right now, we're in a good space, because a lot of manufacturers brought in a lot of stock, and so there's actually an excess of a supply of heat pumps, so the costs have come down a little bit, which is nice in the absence of rebate. So, yeah, the installation itself is, you know, if you're replacing a gas furnace with heat pump, it's no more or less complicated, to be honest, typically should take about, you know, just into two days, or maybe just under, like, you know, one, a full day, and sort of, and then some. And I would say the sort of the biggest, the biggest lost opportunity is, is, you may not, you may not have a contractor that feels comfortable getting you all the way off of gas. So I find a lot of contractors are more comfortable with recommending what's called a hybrid system, where you would have a heat pump and a gas furnace installed in your house. And in this case, the heat pump will always get the first opportunity to provide heating in a house, but then the gas furnace will kick on. Um, at some point. And I find in this case, like the heat pumps are, tend to be a little bit undersized, and so they may not, it's a bit of a lost opportunity. They may not be able to heat as long into the winter as if it was sort of the right size for your home. And you know, instead of the heat pump going all the way, which is the case if you get all the way off of fossil fuels, it'll switch over to the gas furnace as needed. So just like a hybrid car, you know, with a battery and gas in the car itself, this sort of system is still a great step in the right direction, though. So certainly, if you're stuck in the middle of a winter night or a hot summer's day and you've got no cooling or no heating call around, and you know, if you don't like the first answer, if you have still, there are still some contractors that are misinformed about heat pumps and will sort of say, Oh, well, they don't work greater. But I would say, for the most part, in the last four years, things have changed dramatically, and contractors are now on board, and because they have an excess of supplier are eager to, eager to sell them and install them.   Trevor Freeman  47:05 That's great to hear. And I think the important thing there is you're not going to know unless you ask, and if you don't get that answer the first time, you know, take another couple calls. Try call around, because there are, there are contractors out there who can support you in that. And kind of like you said, this is, you know, when you're replacing your major heating equipment in your house, that's your once in a kind of 10-to-15-year period, if not longer, to get that right. And if you lock yourself into something you didn't really want, then it's hard to hard to change course a few years down the road. So, take the time if you can, to ask those questions. Okay, last question for you here, before we wrap up, I want to zoom out a little bit and talk about just the overall process of retrofitting more homes. You know, you made the point earlier. There's a lot of homes out there. If we can start moving all these homes off fossil fuels, it's going to go a long way towards hitting our climate goals. How do we speed that process up? What programs or regulations or policies have you seen, or would you like to see that and kind of encourage these transitions?   Sarah Grant  48:13 Oh, I love that question. Yeah. I mean, if I had a magic wand and could change things, I would definitely like to see more, more incentives, more zero interest financing out there. You know, the homes that I've seen that have been able to get all the way off of fossil fuels, install solar panels, do what they can to insulate were able to access in the city of Toronto anyway, a zero-interest loan that went up $225,000 came with its own $10,000 incentive. They also accessed what is no longer available, the up to $10,000 incentives. So up to 20k of incentives, zero interest loan, those like of the homes that we work with, they're about 20% that have achieved that kind of like the got to sort of net zero, significant energy reduction, and we're able to, you know, access that level of financing and rebates. Those programs are not available anymore. Or at least, the City of Toronto offers their low interest loan. It's no longer zero interest, and doesn't have the incentives anymore. So that typically showed me that, you know, it's possible, but we do need more financing and support in place for people. You know, there's a there are a lot of great models in Europe and in Germany, the energy sprawl model exists where basically big like panels can be installed on the outside of people's homes that have insulation, that have an air barrier, that kind of come with the Windows already well installed those sort of options as well. If, if, if feasible, can also do a lot to accelerate our rate of decarbonizing or electrifying in in Canada. In that regard, there's a lot happening in the sort of the low income Social. Housing space. And I feel very honored or privileged to be just a small actor in that space and collaborating with many fantastic actors that are not only sort of retrofitting a large number of homes, at least in Toronto, but also treating it as an opportunity to sort of help think about how we can get to scale and how we can accelerate this and so they are changing contractors mindsets and impacting the availability of stock and supply. So, yeah, we need, we need, we do need more policies and support and levers in place, and then, as well, the sort of the contractor industry, there's a lot of training and support that's also needed. So it's a big, it's a big, exciting problem with lots of opportunity, but, yeah, lots of work to happen in order for us to achieve our net zero goals.   Trevor Freeman  50:50 Yeah, I think we have seen that there's a role for funding and financing to help lower that initial barrier of some of this, you know, still fairly nascent technology, although it's becoming more commonplace, but there is a role for those programs, and when they are in place, you know, your experience has shown they work, you're seeing more projects go through when there are funding and financing programs compared to when there aren't. So it's good to know that the programs work, and we just need to see more of them, so that's great. Okay, Sarah, we always wrap up our interviews with kind of a series of questions that I pose to all guests. So as long as you're ready, I'll dive right in. What is a book that you've read that you think everybody should read?   Sarah Grant  51:35 That is a great question. That's fun. I'm an avid reader, so it's hard to it's hard to answer this, to be honest, one book that comes to mind that I think everyone should read is called Ishmael. It's a book about a talking gorilla, and it it definitely changed the trajectory of my life. I read it when I was about 20 years old, I think, and in, you know, studying to become an electrical engineer, thinking about my next steps. I was in my last year of university, so maybe I was a bit older, but, yeah, it's a fantastic book that has, I think, still stood the test of time. I come back to it every few years and reread it.   Trevor Freeman  52:18 Awesome. I could be wrong here, my memory is hazy, but that rings a bell. I feel like maybe many, many years ago, you told me about that book. It's possible. I think we, for those of you who don't know this international development thing, Sarah and I did. A lot of us went through that path of being an engineering school and deciding there's got to be something more out there, and I want to have an impact in a different way. And that took a lot of us down to different courses in our lives. But if someone offered you a free round trip flight anywhere in the world, where would you go?   Sarah Grant  52:54 Okay, I hope that they're going to offset the emissions, if they're offering or I will offset the emissions, where would I go? I mean, I've always wanted to go to so assuming it's a carbon neutral flight, I've always wanted to go to New Zealand, and I used to play rugby. So I would definitely go catch a few rugby games and watch the All Blacks do their traditional Māori dance and hike the hills and the mountains and just sort of see the, see the landscape in New Zealand.   Trevor Freeman  53:29 Who is someone that you admire?   Sarah Grant  53:32 Okay, so, I mean, this is going to get real, really quick, so I would say, you know, I this is and a bit cheesy, but I'm going to say my kids, I've got three, and they're six, eight and 10, they're all very aware of their role in the world. They go to an alternative school, so perhaps that's part of it, but I just think perhaps it's also just being a kid of this age. And they are the reason we bought an electric car sooner than we could afford, because they started crying when we would go in the gas car, and they were concerned about the emissions. And so, I admire my kids. I admire their awareness and their ability to speak up when, when, when something happens. A few months ago, my partner came out to all of us as a trans person, and this is where I said it was going to get real, pretty quick, because my kids have taken it so well, like, they've taken it in stride. They've My daughter has embraced it. She's like, Oh my God. Now I have two moms I can, like, I'm not the mom that's going to take her to get pedicures, but she now has a mom that can take her to get pedicures. So, it's, I guess what I'm saying is, there was their awareness. and their resilience is astounding.   Trevor Freeman  55:03 Yeah, that's awesome. Thanks for sharing both of those things, and I echo that and seeing the way that my kids and kids you know that are aware of this stuff really find ways to identify their role in this and find ways to sort of advocate, even without knowing all the big picture and knowing all the nuance to it. And maybe that's even better, that they're just going based on kind of hard and what they know. So that's fantastic. Thanks for sharing that. Our final question here, before we wrap is, what is something about the energy sector or the work that you do, or something that you see coming in the near future that you're really excited about.   Sarah Grant  55:48 So there's so much to be excited for. So, um, one thing that is that is giving me a lot of excitement is, is the low income, the social housing work that I'm involved in because, because of the potential to help accelerate things, because we're all working in a very different way, I think traditionally, you know, and in any space, there's a lot of competition, but all of us who are working, whether It's I'm working with some architects, with some contractors, the owners, their land trust organizations, of these buildings, everyone is operating with the idea that, you know, we should be collaborating. And so there's a lot of knowledge sharing, a lot of investing in each other's awareness and connections. And, you know, it's net it's net positive. It's resulting in a lot more than if we were kind of just, like, holding our cards close and being like, Oh, you hired me to do this, and I don't want to tell you how I did it, because then maybe you're not going to hire me next time I'm happy, if I get worked out of a job to some extent. And what it means for gold trench energy is that we need to kind of keep adapting. Like, four years ago, the conversations I was having with homeowners are very different from the conversations now, and that's amazing, because four years ago, people didn't, lot of people didn't know about heat pumps, and I know that's still the case, but a lot of people that were hiring us didn't know, and now, four years later, they do, and so that evolving knowledge and enhancing Understanding and the fact that there are people out there who are working in a collaborative manner, I think that's going to get us a lot farther, faster, and honestly, it's just way more fun to collaborate with people.   Trevor Freeman  57:32 Yeah, totally. I echo that. I've said it on this podcast before. That one thing I've noticed having been kind of in this space now for close to 15 years in the sort of energy building sector, it feels like things are moving faster and more widespread. There are more people that are aware of the need to decarbonize. There are more people working on that. There are more people working on it in different ways, which is really exciting to see. So that's something definitely that I'm also quite excited about. So Sarah, it's been great chatting today. Thanks so much for sharing your experience and telling us a little bit more about what you do. And yeah, I really appreciate you taking the time to chat.   Sarah Grant  58:15 You're welcome. Thanks for having me.   Trevor Freeman  58:17 Thanks, Sarah, thanks for tuning in to another episode of The thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps to spread the word. As always, we would love to hear from you, whether it's feedback, comments or an idea for a show or a guest. You can always reach us at [email protected]  

Summer rewind: If electrification is the future of energy, the grid must become more efficient and more reliable across Canada. Jenna Gillis, Manager of Distribution System Integration at Hydro Ottawa, joins thinkenergy to discuss the process. Listen to episode 136, as she shares how Ottawa’s electricity grid is being updated with an Advanced Distribution Management System (ADMS) and what this means for you, your family, and residents throughout the region. Related links ●     EV Everywhere Pilot Project: https://hydroottawa.com/en/save-energy/save-energy-homes/ev-everywhere ●     Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ ●     Hydro Ottawa: https://hydroottawa.com/en    To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ -- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Follow along on Instagram: https://www.instagram.com/hydroottawa Stay in the know on Facebook: https://www.facebook.com/HydroOttawa Keep up with the posts on X: https://twitter.com/thinkenergypod   Transcript: Trevor Freeman  Hey everyone. Well, it's officially summer, and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry, though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair, Dan Sagan, as well as a couple of mine from the past few months, and you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer, and we'll be back with new content in September, and until then, happy listening.   Trevor Freeman  00:07 Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, I think energy at hydro ottawa.com. Hi, everyone, welcome back. I'm pretty excited about today's topic, because we're going to be tackling something a little bit technical. And that's always fun. And today is going to be the first of what might end up being a few different episodes looking at this term called grid modernization. So today, we're going to do just a high-level overview. And then over the next few months, there'll be a couple of different episodes that will dive deeper into some of the specific aspects of grid modernization. So that term grid modernization can be a little bit daunting, but that's okay. Our goal here is to pull apart these topics to better understand what they are and how they impact all of us, you know, from those of us working in the energy sector, all the way to the end users of our product, if you will, our electricity customers. So let's start by a bit of a primer. And I think it'll be helpful to start by talking about what the grid is. So the electrical power grid has been called the world's largest machine, and the greatest engineering achievement of the 20th century. And for good reason, thinking of it as a machine is a great metaphor, because just like a car, or a sewing machine or a snow blower, there are a lot of parts. And if any one of those parts breaks or isn't working as it's supposed to be, that will impact the overall function of the machine. And the same is true for the grid. And the parts we're talking about here are the holes, the conductors or wires, the transformers, the switches, as well as the many different sensors and meters and communication devices that help the humans in the mix, monitor and control things. The difference though, is that you know, even for a complex machine, like a car, there are hundreds or maybe even a couple 1000 parts. But the electricity grid, even if we just look at let's say hydro Ottawa as territory, there are hundreds of 1000s of parts. And if we scale that up to Ontario's grid, we're talking about millions and millions of individual parts all working together, so that when you turn your lights on at home, electricity that was generated hundreds or 1000s of kilometers away, flows into your device and makes it work. That's pretty impressive. And if any one of those millions of parts breaks, there's an impact somewhere on the grid. If multiple things break, or if there's something really critical that isn't working. That's a major problem. And we've seen these major problems. We've seen large scale outages. And you know, we tend to focus on Ontario's grid on this show, because that's what we call home. But our grid is connected to our neighboring grids, who are connected to their neighbors to form really an interconnected North American grid across Canada and the United States. It really is a modern engineering marvel. And, you know, we didn't just get here by chance. This was kind of designed, you know, back at the early days of the 20th century in the early 1900s. Electrical pioneers met for the first time in what is now Kitchener, Ontario to discuss what it would look like to wire Ontario's customers together to form a provincial electricity grid. Our predecessor company, the Ottawa hydroelectric commission, connected to that provincial grid in 1916. So, what we know as the Ottawa grid and our service territory is over 100 years old today. Before that, across Ontario, reliable and continuous power in the region was kind of uncommon, and really dependent on whether someone in the area like a major business or a wealthy individual had invested in a localized electricity grid for their own needs. An interconnected provincial grid was designed and implemented with a goal of making electricity available to all Ontarians regardless of where they lived. And that kind of evolution of the grid in Ontario is similar to how it worked in other parts of North America and indeed the world. That's kind of how grids came about in the last century. Ontario's electricity grid, however, like all grids around the world, was really designed as a one-way street. So, the idea was to generate and then transmit, and then deliver that electricity to customers in that order. Back then, those pioneers really couldn't have imagined an electricity grid that would need to support two-way interactive things like small scale distributed renewable energy, you know, solar panels on roofs or electric vehicles, or energy storage, and a whole host of other things that, you know, want to do more than just draw power from the grid. As we've talked about the ongoing energy transition, and electrification, which is being driven by the pressures of climate change, is really driving a societal shift to bring the electricity system into the 21st century, and to make sure it's powered with clean, renewable electricity. So, our grid is starting to undergo this major transformation. And we won't be able to do that effectively or affordably by just using the same strategies and technologies and the same pace that we've been doing it at over the last 100 plus years. We need to take it to the next level; we need to rethink what we're doing to upgrade the grid and how we're doing it. And that's really what grid modernization is, it's not saying we don't have a modern grid, it's realizing that the grid of 10 years from now needs to be different in a much bigger way than it's different from how it was 10 years ago, that pace of change needs to happen quicker. And we need to bring on new functionality. It's not just you know, incremental change anymore. To help us make some sense of this. I'm really happy to have Jenna Gillis to chat with today. Jenna is the manager of distribution system integration at hydro Ottawa and is leading this major project that we're calling at a high-level grid modernization, or more specifically, our advanced distribution management system, or ADMS. Jenna has been with hydro Ottawa for 16 years and has held a number of different roles on the operations and systems side of our business and really knows how our grid operates, how it's been operating, how the humans in the mix control things. And what's necessary to get us to that next stage that we've been talking about. Jenna, welcome to the show.   Jenna Gillis  07:04 Great. Thanks, Trevor. excited to talk to about this today.    Trevor Freeman  07:07 Yeah, I'm excited to. So let's start at kind of a high level here and help our listeners understand how we currently operate our grid today. So paint the picture for those of us who don't kind of get to see what happens behind the scenes. How do we control things today?   Jenna Gillis  07:23 Yeah, for sure. So what people might not realize that we actually have people sitting in a control room centralized control room that looks at our system 24/7 365. So we've got people monitoring the system all the time. And they look at the grid state, and they help direct field activities. They look at triaging outages as they become aware of them. And right now, we've got visibility to our control room to all of our substations, so all of our, you know, high level devices, but only down to about 8% of the feeders and not actually all the way out to our customer level. So what does that mean? That means that we still rely on customers calling us or reporting online when they experience an outage. And all of that information does make its way back into our control room operators. And it goes into a system we call the outage management system, which helps us track and identify where we might be seeing issues out on the grid. So the operators then use that information to help make decisions in terms of controlling the grid where they need to open up closed devices where they need to send field crews to restore power. So on top of that, most of these activities are done by field crews. So the system operators are in direct contact with our crews out in the field and providing direction on where to go, what devices to you know, have them physically open or close in the field. And we've got about 10% of our system right now that has remote capabilities. So that means that the operators can choose to open or close those devices, basically at a click of a button back in the office sitting at a computer. So most of what we do today really is human based and does take an expert control operator to be monitoring the systems and making the decisions.   Trevor Freeman  09:08 Yeah, so we've got this like really complex system. It's, you know, state of the art system, if you will, that requires, like you say experts to keep track of what's happening to identify problems and make decisions based on the information they're getting. I just want to pick apart a few things you said there. So when we're talking about our substations, just for our listeners, those are, you know, spots in our grid where we take higher voltage and step it down via transformers to a lower voltage, and then send that out on wires. That's what we call our feeders to our end customers. We know what's happening at that substation level, we can see whether the power is flowing or not whether switches are open or not. But once it gets past that we lose some of that visibility. That's kind of what I'm hearing from you   Jenna Gillis  09:57 Yeah, exactly. And so that's why I'm saying like we still rely on those notifications from our customers to let us know where they're seeing the problems. And, you know, it comes into a system that, that we can look at in conjunction with that visibility that we have on the substations to help us understand what's going on.   Trevor Freeman  10:12 Right. So obviously, it was such a, you know, an ordered and complex system, we're constantly in proving and renewing and upgrading. That's not new. That's not something that we're just starting. But as I've kind of hinted at in the opening there, we do need to change how we do things. So before we look into where we're going, how do we renew and upgrade today, what's our current process.   Jenna Gillis  10:36 So we do have a robust asset management framework. So that's basically a program that tells us and we look at all of our asset information. And that's whether that's poles, wires, transformers, switches, breakers, basically anything we have out on the distribution system, and we look at and prioritize where we need to invest and where we need to renew, replace, install, upgrade, all of that kind of stuff. So basically, as we do that, right now, we go through, and we'll incorporate new technologies, like these remote control switches, like these sensors to bring information back into the control room to help us continue to evolve, meet our customer or system needs. So this, this process has worked really well in the past in terms of keeping pace with technology and the requirements of the grid and our customers. But right now, we're seeing that it's we're falling behind, it's too slow to parallel installation of these new technological devices, with these asset renewals or installation. So I mean, if you think about it, you know, a pull out with wires on it can last over 50 years, we can't wait until we're replacing that 50 years from now to go in and add these new technological advancements. So what that means is now we're looking at a hybrid ap proach. So of course, we're going to continue to parallel activities where it makes sense with these asset renewals and upgrades and replacements. But we also need to strategically start placing these devices in areas that we're going to gain benefit from, and I'm talking about benefit from a control room operator perspective, benefit from a safety or field crew perspective, but also where we can provide value to our customers in terms of, you know, expediting restoration efforts, or, you know, providing more flexibility into the system to allow more customer connections, whether that be, you know, new residential developments, or whether that's, you know, the next solar panel or battery or something like that.   Trevor Freeman  12:25 Yeah, waiting for anybody who's familiar with kind of technological adoption curves and the pace of technological change, you talk about 50 years is the life of some of this equipment, the difference between technology and let's say, 1930, and 1980, wasn't a huge jump when it comes to poles and wires and transformers. But today, the difference of 50 years is night and day that we're not talking at all about the same technology. So we can't wait for that whole cycle to go through before we're getting some of the tech in today that we need today in order to upgrade the system. So that's helpful to understand what that looks like. So let's look forward then. And when we talk about where we want to go with grid modernization, how we want to change that, talk us through what we're trying to accomplish.   Jenna Gillis  13:14 Yeah, so I think I'm gonna paint a little bit of a picture here in terms of how I think about grid modernization, because that's really helped me contextualize the way that we need to do things differently. So I think of grid modernization, that program in entirety as like a stacked or a layer pyramid. At the bottom, you have field devices. So you have equipment that's remotely controlled, or providing data in the field. So you know, we're talking about sensors, or meters or switches, things like that. That's your foundation. On top of that, you then need a way to get that information back to back to systems back to people. So then you need a communication infrastructure. So you need to be able to take that data and funnel it where it needs to go, which is the third layer data management, you need to store, organize, create access to that field data. And then finally, the fourth triangle right at the very top is your applications and analytics later. So now you've got the data coming from the field, you're bringing it back, and you're managing it. So now what are you going to do with that information. So these are the applications and analytics. So really the tools that digest that data and ultimately help make decisions. So that is what I envisioned kind of as the grid modernization pyramid. And you need each one of those layers to unlock the value from the layer below it. So you can't really have one without the other all the way up to the top. So what we need to start doing is thinking about these layers in a programmatic fashion. What we've done historically is looked at the requirements on a project by project or program by program basis. So basically, you would unlock each one of those layers for that specific project or program requirements. What we need to start doing now is that grid moderization is going to be the foundation for everything we do. So basically, every project, every program is going to require some level of information, data management, analytics, communication. So the way we're looking at that is this is now becoming a foundation to everything we do. So we need to be programmatic, roll this out so that regardless of what we're doing in the future, we have this foundation to rely on. And we're not building it piece by piece as we work through, you know, project life cycles. So really, what's different when I talk about grid modernization assets, and I'm talking about meters, or sensors or remote control devices, is the integrated nature. So we talked about that pyramid, you can't use these devices without any one of those layers, whereas you think of a traditional asset like a pole, you can, you know, load it up at a truck, and somebody can go and put it in the ground. So it's really the the true convergence. Now we're seeing what we, you know, our information technology, our IT systems, our operational technology, or OT systems, and then operations and asset management. So we really need to be looking at these things together, as one, making sure we're all aligned to unlock each one of these layers.   Trevor Freeman  16:15 Yeah, it really highlights the, I guess, cascading impacts of projects and decisions and bringing on new technology across the entire distribution, business and how we do things and how we serve our customers. One is impacting the other in ways that hasn't really, truly been the case before. So that's that's a great way of of painting it. Thanks, Jenna. Let's talk about kind of the the why behind this, what are the benefits that we're going to see by taking this approach by taking this sort of accelerated upgraded process that we're doing? What are we going to gain from this.   Jenna Gillis  16:54 So our overall grid modernization strategy is guided by five key objectives. So I'll go through each one of those and give you kind of a high level blurb on on what it is that we're trying to achieve with grid modernization. So the first one is enhancing reliability. So the more monitoring devices you have in the field to understand the state of the grid, the more remote capabilities you have in order to operate. And you know, isolate and restore, the better reliability have the ultimate goal is moving towards an automated process, where you have all of the foundation of the equipment, the communication channels and the audit, the analytics to make decisions, you can get outages restored much more quickly. The next one is what we call flexibility. So adaptive grid flexibility. So we want to make sure that the grid is dynamic to all of these changing energy demands that we're seeing come online, so things like heat pumps, or electric vehicles, or solar generation or battery, we want to provide more options for the connections and be able to have the grid respond dynamically to these changing conditions. Next one we have is fortified resilience and robust security. So resilience is really about the ability to do to withstand disruptions. And I'm talking about that from, you know, a physical asset perspective, but maybe also a technology perspective, as well, we want to make sure that we have a good diversity, to be able to recover from disruptions. So we know there will always be disruptions, as we've seen, kind of with the weather and the little last little while. And then as we get more and more connected, we need to make sure we're safeguarding assets from cyber threats, core to everything we do, we want to make sure that we're thinking about the customer. And so we're looking towards strengthening customer engagement and empowerment. So we've talked about, you know, getting more data back from the field and being able to unlock new new ways of doing things, new tools, and providing some of this information back to the customers to help them be better informed about their energy uses, and their, their low profile and what they want to do with their equipment. And then finally, sustainable decarbonisation of renewable energy integration. So we really want to look at reducing our carbon footprint by optimizing our planning and operations processes. So we talked about it a little bit about automation, you know, that will reduce our need to roll trucks for crews to physically go out in the field and operate devices. And basically, everything above we talked about was, you know, being able to incorporate renewable energy sources. We want to make sure that we have the ability to bring these resources online and leverage them.   Trevor Freeman  19:34 Yeah, I mean, it really kind of, again, not to kind of reiterate the same things we're talking about, but it it's an all encompassing type of project like everything we're trying to do everything we talk about on this show, when it comes to the energy transition, whether that's having a more robust, sustainable, smart grid on the utility side of things, to enabling the kinds of things our customers want to do in terms of adding in more DER's, more self generation and storage, this project is kind of the foundation work. And that's going to support all of those efforts. And we're really only going to get so far without doing this kind of work, which stresses the importance of it.    Jenna Gillis  20:19 Yeah, it really does unlock so much more by having this level of information and visibility into our system that we want to achieve.   Trevor Freeman  20:27 Yeah, that's great. Okay, so let's kind of dive in here you have this overall strategy that you and your team have outlined, which you're calling our grid modernization roadmap. Walk us through the main components of this and kind of the timelines that you've laid out? Is this a six months project? I say that kind of laughing, knowing is not a six month project? How long is this going to take? And what are the major components of this.   Jenna Gillis  20:53 So hopefully, I've done some justification in terms of, you know, mapping out how complex this actually is to deploy. And so our grid modernization roadmap is set out, basically a set of initiatives over the next 10 plus years. So we've kind of, you know, got got a good handle on the objectives we want to unlock over the next 10 years. And so we've laid out, what do we need to do to unlock those, and what's the timing of that. So we also need to understand that this is going to be dynamic and constantly evolving with, you know, technology or market drivers. So you know, this roadmap is only as good as it is today until you know, something changes tomorrow. And we recognize that this is going to have to be dynamic and evolving. So due to the complexity of it, we decided to basically bucket the program into six different component layers so that we can really get a sense of how one feeds into the next as I kind of talked a little bit about the pyramid before. So the first one is physical infrastructure. Number two is sensing and measurement. The third is communication. Fourth is data management and analytics. Number five is control and optimization. And then finally, the last number six is business and regulatory. And so all of our initiatives fit underneath one of those six components.   Trevor Freeman  22:12 Okay, so let's dive in and pull them apart that I'd love to kind of talk more about each of those. And just for our listeners, we're going to keep this fairly high level, because we don't have time to get into super detail on all six. But the plan is actually to take future episodes and maybe pull apart some of these in more detail. So if you're super interested in what we're talking about today, don't worry, we'll we'll dive into more detail. So let's start at the top with physical infrastructure. What does that entail?   Jenna Gillis  22:40 So the physical infrastructure component really targets the challenges and opportunities posed by electric vehicles electrification, climate vulnerability on the grid itself. So we talked a little bit about the fact that we need to start adapting, or continue to adapt our asset management practices to address these factors. So you know, what does that mean that that's things like I talked about before about increasing the rate that we add new technology or remote switches and sensors and things like that into the system. And I talked before about resiliency and flexibility. And a corporate part of this is, you know, incorporating an increased level of climate risk consideration into our, you know, acid assessments and our plan for renewal or replacement of those devices.   Trevor Freeman  23:28 Yeah, so this part of the strategy is really about, you know, the actual devices in the field that are going to be installed the new technology that we want to get out into the field on our grid. Let's let's pick apart that last piece a little bit, the climate vulnerability, how are we also trying to, you know, for lack of a better word, harden our grid, or make it a little more resilient to some of the the weather events we're seeing?   Jenna Gillis  23:52 Yeah, so I think everybody's probably well aware that it's not about, you know, if we're going to see, you know, another large weather round, it's about, it's about when. We've always incorporated those types of things into our asset planning. But now, the frequency and severity of these things is becoming higher and higher. So what we started looking at is, you know, reliability has always been a priority. But now we're shifting gears a little bit to resilience. So I talked about that before. And that's more about withstanding and recovering quickly from the events, like I said, we know they're going to happen. So how are we going to make sure that we can recover as quickly as possible. So with looking at that, we're looking at things like reviewing our design elements, like strengthening the poles that we install or doing strategic undergrounding and sections of overhead lines that we know have a high exposure, and like subsequent consequence of failure. So we are building all of these strategies now as well into that asset management in the deployment of what we're putting out into the field.   Trevor Freeman  24:50 Great. And again, just for our listeners, you know, I want to talk more about what we're doing and what can be done on that climate resiliency piece. So there, you know, keep your eyes open for further episode on that down the road. Okay, so the next piece you talked about is sensing and measurement at a high level, talk us through what that what that means and how that contributes to overall grid effectiveness.   Jenna Gillis  25:13 Yeah, so sensing and measurement is more than just installing the physical devices that we kind of talked about in the previous component. And its devices like sensors to detect faults and report back and where there might be disturbances or outages on the system. And it's more than just meters on customer homes, it's about integrating that data back into our grid management systems. So you know, our ultimate goal is to have real time access to all of the data from our customer meters, you know, that's over 350,000 meters. But to achieve this, we need to have a robust strategy to transfer that information store that information, at the right frequency, meaning in terms of, you know, how often do we get the information from this devices? And how often do we receive that information back in the office for all of the different use cases, and there's, you know, there's hundreds of use cases for that information. So this does represent a significant shift in the way that we're using our meters right now. Right now, when I talk about our customer meters, we take a reading from those once every 24 hours, with hourly level of granular data. So it's basically once every 24 hours, we get 24 points of data. You know, and we're talking about what we want to do with grid modernization, we're looking at, you know, reading those meters, you know, once a minute with more information. So you can see there is a huge shift in the way that we've got kind of the infrastructure set up around those things.   Trevor Freeman  26:43 When you talk about those numbers, so 24 data points every or every day, changing to potentially reading every minute. Remember, we're multiplying that by 350,000. So that's a huge amount of data. And, you know, Jenna and I are working for hydro Ottawa here, one of the sort of medium size utilities in the province of Ontario, we've got other utilities in the sector that have millions of customers. So the importance of data and how we handle that, and we'll talk a little bit more about that in a minute is certainly really high on the priority list. You know, some of what you mentioned there sounds a lot like what we call advanced metering infrastructure 2.0 or AMI 2.0. So for those kind of in the industry that know what that is, that's maybe the next generation of meters, we might be talking about, how does that differ from the existing smart meters that exist all across Ontario? And that doesn't mean they exist everywhere in North America, but at least in Ontario, we've got kind of what we call AMI 1.0. What does AMI 2.0 look like? And how does that change things?   Jenna Gillis  27:50 Yeah, so there's kind of one key critical factor, AMI 1.0 was rolled out with, you know, one main purpose, that's billing. And so our meters are set and our communication infrastructure is set up to again, report back on a frequency that makes sense for monthly billing. So like I said, in other words, that's a once a day reading. And so that data is stored and available the next day, so not, not what we would call real time. So this information is incredibly valuable. And we do use it for planning and supporting operational processes. But it doesn't allow us to respond real time to the conditions on the system, right down to that customer level. So AMI 2.0, which is basically fate. You know, the next step from that first level of having, you know, meters that we can read remotely from the office is more just about than, like I mentioned before about installing sensors, it's not just changing those meters, we talked about the data requirement. And so it's also a substantial upgrade to our communication infrastructure to get that higher volume of data back from the field. And what are we going to use that information for? Like, why is it important to have it real time as opposed to you know, the next day, it's because these meters will be able to give us things like a power off notification. So we talked before about the fact that we do still rely right now on our customers calling in to let us know that they are out of power in the future with AMI 2.0. The intention will be that these meters will report right back into that outage management system. And we will know as soon as that meter sends a signal, say, Oh, I've lost power. The second piece of that is we'd want to know when your power comes back on. So we're going through we're doing our restoration efforts, we want to make sure that we're picking everybody up. So we'd also be able to get a signal coming back on and say like yep, I just turned back on. So having this visibility right down to the customer level gives us so much more flexibility in terms of how we can respond to the system in real time. The other one it also opens a whole bunch of other future use cases such as you know, we talked about unlocking benefits for our customers as well but real time data but their energy uses and you know, providing additional tools or software to help them look at their consumption and overall save money on their bill. So I'm then that's a future step. We're not there today, but the work is on the way to achieve that. And that, you know, those are some of our guiding principles around what we're doing for grid modernization. Yeah really highlights how powerful it can be to know what's happening in real time at every, you know, end use of our entire grid, every customer knowing exactly where the issues are exactly when they get resolved or don't get results. So that's pretty powerful information. So, as we've kind of talked about, there's a natural tie over from having that sensing and metering equipment out in the field, gathering that data, and then getting that data back to our system office where we can use it. And that's where communication comes in. So tell us about the critical role that our communication technology will play.  So today, hydro has a communication network that we've spent our entire service to territory, and it uses a bunch of different technologies or different channels like cellular networks, radio, fibre phone lines, so we've got a diverse communication network that sees across our service territory. So again, kind of parallel in the way that we've been deploying some of these smart technologies. This strategy is very effective and accommodating the sensing and measurement control devices that we've been doing today. But again, we are talking about an increase in data we're talking about an increase of physical devices means that we need faster higher capacity methods to get that data from the field back into our systems. So again, this is all part of the strategy that we're focused on is making sure that we have this backbone communication infrastructure ready to connect these devices into. We don't have all the answers on that yet. But we know roughly where we need to get to. And again, it's part of this roadmap to make sure that we achieve those objectives.    Trevor Freeman  31:47 So when we talk about communication and sending data over communication networks, increasingly, we all know, the challenges with cybersecurity. And people may be wondering, how are we going to protect all this data that's now flowing, that's giving real time information about you know, power use on our grid? How does cybersecurity fit in within this plan.   Jenna Gillis  32:08 So we do have a robust cybersecurity standards that we follow, and a dedicated team who looks after these things for us. So as we know, as the grid becomes more and more connected, cybersecurity becomes an even more crucial part of this. And it's a critical factor. And we you know, we mentioned it as one of the core objectives of the program is to, you know, maintain our security. So if you think about it in the past, when we went and you know, just installed a device that, you know, somebody could go in and control from a bucket truck, you didn't have to incorporate cybersecurity standards, you didn't have to, you know, have a device, go through the multiple levels of checks and validation that we have to do things today. So it is another another shift in the way that we operate, right is that and again, we need to keep pace on the technology standpoint of things, not just the physical device.   Trevor Freeman  32:58 Totally. Okay. So there's definitely a bit of a flow here, because we talked about the data in the field, we talked about communication. Now we've got that data coming into hydronic, into our system office, we kind of move into that next piece, you talked about data management and analytics. How does all this data help us transform our grid? What do we do with this data once we get it?   Jenna Gillis  33:22 Yeah, so raw data coming from the field isn't overly valuable, what you need to do is you need to have an established framework for that information to allow the users to access that in real time. And so when I'm talking users right now, you know I'm talking about it could be a number of different meanings. But today, we're really talking about our hydro Ottawa control room operators, I'm talking about, you know, our planning teams, our operations teams, and our maintenance systems information. So you need to make sure that you have a framework to access that information in meaningful formats. So you know, eventually, once we get a sense of what this information is, and we have a robust strategy around it, we could be providing that information to customers for their energy management systems and use cases like we talked about before. So the other piece is as we collect more and more information on the condition and use of our assets, we can refine and enhance our decision making planning operations, asset management becomes more and more formed. So each one of these pieces of data is critical, but you need to make sure that you have a strong framework around it. So you are gleaning the value from that information.   Trevor Freeman  34:24 Yeah, I mean, you're kind of talking about analytics here. And, you know, analytics is essentially combing through that vast amount of raw data and pulling out insights to make smart evidence based decisions. I know I'm asking you to kind of look in a crystal ball here, but what kinds of insights are you expecting to get once we have access to all this data?   Jenna Gillis  34:45 Yeah, so really, the expectation is, the more information we have about how the grid operates and performs under a variety of different conditions. We'll be better able to plan and optimize that configuration when I talked before about you know that grid resiliency, so What is the best configuration of our of our network? Where do we have problems downstream that we maybe didn't see before. But now we see. So we can start setting things up differently. It will help us enhance our ability to appropriately size and prioritize our investments and make better use of the existing assets that we have. So in light of all these uncertainties we got about electric vehicles electrification and climate risks. The more information we have at our fingertips, the quicker we're going to be able to respond and adjust our strategies to keep up with those market drivers.    Trevor Freeman  35:34 Yeah, you. So asset utilization is a really fascinating piece. And again, you know, this isn't the episode to dive into that. But just quickly, for our listeners, you know, you may be familiar that utility companies have to design to peak load. So we need to be able to provide the highest amount of power that people need, whether it's a hot, sunny summer afternoon, and everyone's got their air conditioning on. But while we're not using that peak load, assets are sitting underutilized, we're not using the capacity we need. And the more of that capacity we can use, the better. And by putting in some of this technology. By gaining those insights, if we can do appropriate, switching or better planning to utilize our assets better, everybody wins, our grid is more effective, it's more economical. And I think we're all in better shape. So great to see where we're going with that. The next component you talked about is control and optimization. So we talked about how we control the grid today and how it's kind of a manual process. We have, you know, really smart folks sitting in our system office who are making important decisions. How does that control evolve with this strategy?   Jenna Gillis  36:48 Yeah, so this layer, this control, and optimization is really about using all of that data to make informed decisions. So one, we're actually undergoing one big transformation, transformative project right now. And you You referenced it earlier, it's our advanced distribution management system, or ADMS. So what this is, is it's really a complete modernization of the software tools used by our control room operators. So the individuals sitting at the desk watching the state of the grid 24/7 365. So to give you a sense of what they're using today to see that picture is the operators have to interact with at least five separate systems right now that are not integrated to gain all that full picture. So the intent of this project, and the main driver is to paint one pane of glass for the operators, it's amalgamating those five separate systems into one view, to give them better insights into the status system. So we're going to be Malkin ating, these five systems, but also then incorporating more of this field data that we've talked about collecting as well. So some of the things that we kind of lock with the advanced distribution management system that we aren't capable of doing today is working towards implementing a fault location, isolation and service restoration scheme. So if you're in the industry, that's well known as FLISAR. So what this is   Trevor Freeman  38:06 a fantastic name, by the way.    Jenna Gillis  38:08 Yeah, what this is really about is two way communication to and from these field devices and sensors to get a sense of where we might be seeing issues on on the distribution system. So where we have faults, or where we have outages occurring, this system will then it's an analytic platform that takes all the information back and it can propose to the operators switching to restore as many customers as we can and isolate that faulted section with line. This future step of that is once we get comfortable, and we know the system and the analytics are working effectively is to allow the system to do it automatically. So instead of proposing switching to an operator who can make the decision and then perform the switching or roll a field crew, eventually we'd be able to do this automatically. So once the system is configured, and we've got all those remotely operable devices in the field, we would allow the system to make automatic decisions and restore and isolate the faulted sections    Trevor Freeman  39:03 So I mean, you're talking about analyzing data and making decisions automatically. It's kind of sounds like AI a little bit, which, of course, is a pretty, you know, buzzword these days in a lot of different sectors. Does, does AI come into play here in terms of making decisions and controlling things on the grid?   Jenna Gillis  39:22 Yeah, so I mean, we have a number of use cases that we're looking at right now with AI. And obviously, the more data we get, the more opportunities we have to leverage technology and AI. So some of the things we're looking at right now is things like predicting and forecasting demand levels or load levels that are on the distribution grid based on you know, a number of inputs, so like the grid status, what's the weather going to be? What did you know? What was the historical loading and things like that? And when you have multiple factors like that, that feed into, you know, what is your customers load going to be? You need something like AI to be able to digest all of that information and come up with recommendations another one This is just analyzing multiple sensors and control boards to help us predict failures. So the more more information we're getting back on the assets, we can use AI to help us explore build models to help us identify exceptions in those large amounts of data. And in order to be able to flag potential failures, and allow us to intervene and course correct before, you know, they potentially cause an outage or something like that.   Trevor Freeman  40:23 Yeah, so that would be and correct me if I'm, if I'm wrong here and interpreting this wrong. That's like, taking a bunch of data points on our existing equipment is running, maybe you know that the temperature that we're seeing, or the loading on that equipment and how that relates to its normal operating load, and be able to say, we think based on the operating conditions, this piece of equipment is likely to fail faster than otherwise it would, is that kind of what you're talking about? Yeah,   Jenna Gillis  40:49 Yeah, exactly. Or even in real time, this piece of equipment is going to overload. And so you need to take intervention and move load around door, something like that as well. Yeah, Yeah, exactly.    Trevor Freeman  40:58 Yeah. And all of that data. I mean, that's all things that we know how to do. But no human can possibly do that in real time with the amount of data coming in. And so that's where some of this advanced technology and AI, artificial intelligence really comes into play to help us pull that out of the massive sea of data that we're going to be getting.  Okay. Okay, so the last component, you mentioned it, you know, on the surface, it might seem like a bit of an outlier business and regulatory, but I think it really ties it all together. And it's, again, one of those foundational pieces. So you know, that the electricity sector is highly regulated, as our listeners probably know, it's extremely complex to navigate. It has been accused, in the past of, you know, not being very conducive to innovation and change. What are some of the priority areas that you've identified, whether that's, you know, dialogue with our regulator, the Ontario Energy Board, or just, you know, regulations and policies, internal or external to our organization that that you think, need to come into play to make this modernization happen?   Jenna Gillis  42:06 Yeah, the whole objective of kind of the business and regulatory stream through good moderization is about building a holistic approach to build operational structures and processes to be able to address and respond to these dynamic market drivers. So one of our big priorities right now is to raise awareness of this of this approach. And the fact that we're broadening our investment categories beyond what you know, I'd consider to be those traditional asset condition or reliability or end of life types of drivers to know, include and layer into it these system observability, these control points and this resiliency, which is a shift in terms of you know, how how we we've justified or how a regulator has looked at the way that we do business in the past. But we also make sure we need to look internally. So it's not just about looking externally and making sure that we're aligned with our regulator, but it's about looking at our internal business process to make sure that we're aligned to deliver the value that we've set out for the grid modernization objectives. So we need to make sure that we have mechanisms to be able to measure our success, and feed that back into continuous improvement I talked about the roadmap is, is needing to be a dynamic, so we need to make sure that we're monitoring our progress towards the delivering of those chapters, and have ability to stop and pivot where we need to when we need to   Trevor Freeman  43:24 this kind of opened the door for new business models or new way of doing things? And are there like specific pilots that we're considering or specific initiatives?    Jenna Gillis  43:35 Yeah, there's, there's a lot going on in the electricity sector right now, one of the big kind of hot topics right now is that there's indications that local distribution companies may need to in the future operate in a similar capacity to the way the Independent Electricity System Operator behaves. So, the ISO they control and dispatch the bulk systems. So they look at they do forecasting on you know, the Ontario energy needs, and they throttle on and off generation and those types of things, the thought is, this is going to be needed at the local level. So they look at you know, hydro, it was service territory level, we may need to look at dispatching generation and doing dynamic load management and things like that. And this is this is a holistic change to the way that we operate right now. And so we need to be able to future proof ourselves to move down that path if that's where things go and dispatching energies resources. I said it kind of as you know, it's just it's one thing, but it's really it's we talked about a little bit of a comprehensive analysis system to take in all of those inputs and understand forecasting and where things are going to be including an economic factors and all the different customer types, including, you know, the widespread adoption of electric vehicles or battery storage, so it can get to be quite a complex system.   Trevor Freeman  44:59  Yeah. it kinda sounds here, like you're talking about the distribution system operator model or DSO. And, and again, you know, like I've said a couple of times, I think there's a future conversation or future episode about that. But it's like you say, having the distributors, the local distribution companies, able to make decisions on how energy is used within our grid, and then that feeds up into how I saw was running the kind of broader provincial grid. So I'll put a pin in that one. And we'll come back to that on a on a future episode.   Jenna Gillis  45:31 And, yeah, and so something that's important for us to understand too, is if we do go down the road of a DSO, we need to know where and what could impact our operations or where we could have those triggers or throttles on the distribution system. So right now, we're undertaking a pilot program as well, looking at evey charging, and we've called it EV everywhere. And I'm sure everybody's well aware that EVs are, you know, could be a huge dynamic load that show up on our system anywhere at any time whenever, whenever somebody wants to plug in their vehicle. And there's also talked about using EV batteries as an energy source to feed back into the system to help grid capacity constraints. While that still might be a long way off, there are still solutions that we want to manage to leverage the Chargers. And we've looked at, you know, instead of having everybody come in and come home from and you know, after work, plug in their their EV and start charging at 5pm. And causing, you know, a new peak in our demand, looking to be able to stagger that charging and whether that's staggered at local community level, whether that's needing to stagger at, we talked about a substation level or whether we need to stagger that at a whole hydro Ottawa service, territory capacity. So EV everywhere is really looking at the use of artificial intelligence to help us make those predictions about where and when and how long EV charging needs are required and being able to manage those devices. So that it reduces the impact on our distribution network. And we talked about increase our asset utilization. And we're hoping to be able to push that beyond just the pilot stage that we're in today.   Trevor Freeman  47:05 Yeah, and really, that's, you know, for, for the end user, for our customers, that's gonna help us remove barriers to you getting that EV and being able to charge at home or where you live or where you work. So that we're not having to modify the grid drastically in order to allow that, we want to make that process as easy as possible. And this is testing out a strategy to do that. So, Jenna, that's super fantastic to hear about this roadmap that you have. And I mean, look, the listeners out there who know me know that I'm pretty optimistic, and I'm pretty excited about this stuff. But I think it's important to highlight some of the risks. So it's a great roadmap, it's a great plan, what could trip us up what could get in the way of us being able to implement the strategy and rolling it out as you envisioned it?    Jenna Gillis  47:56 I think the first one is that this is, this is large, this is transformative. This touches multiple business areas and, and is, is driven by multiple outside influences. So we need to make sure that we've got holistic change management strategies, we need to look at the pace of change that we're implementing, and not necessarily on the distribution grid, but also on our systems, our process our people. So we need time to make sure that when we introduce a large change that we have some settle in, we have some time to adjust and correct and, you know, keep that dynamic continuous improvement process, as we move from one, it's going to be moved from one change to the next set at pretty rapid pace over the next few years. And with all that change, we need to have the right people, we need the right people, we need the right skill set. And some of these skills are things that we haven't done before. So these are new responsibilities, new skill sets to the organization, and I'm going to put a little plug in here is that we're hiring right now. So take a look at our careers page. And if I've, if I've painted an exciting picture, and you want to be a part of this, take a look. We're hiring some of those skill sets today. And this stuff is going to span multiple years, right? So I feel like in the past, we kind of had you know, like, oh, well, that's a five year program. And then and then you're done no like this is this is going to be a continuous evolution. And these can span multi years. And I talked about it before, we need to be able to adapt and pivot to meet the requirements of technology and our customers. And we need to expect that and so we need to build the that ability to stay dynamic through these multi year programs. To make sure that, you know, we maybe we need to change what our grid modernization objectives are halfway through, and that's okay, we can do that.    Trevor Freeman  49:36 Yeah, I think if there's one kind of common theme that comes up in these conversations that I get to have as part of, as part of the show is this is big change that we're talking about here. This is sort of fundamental change within not just one organization within an entire sector and we're all trying to figure out how we do it, we've all got different ideas, and we're working together. And I think your your point about, we need the right people to do that we need people that are really passionate about this and really smart, and see the opportunity to create that change and realize, hey, you know, the utility is not a bad spot to do that it's kind of at the epicenter of a lot of what we're doing here when it comes to energy. So great thoughts. So, I mean, that's kind of the end of the grid modernization question. So I don't know if if now we get into the the easier part of the conversation or the harder part. By we,   Jenna Gillis  50:35 you're talking, you're talking to an engineer. So when we talk personal, it's harder than the techniques of the technology.   Trevor Freeman  50:42 Awesome. Yeah, I can, I can definitely relate. So we we always end our show with with the same questions to our guests. And it just kind of helps us learn a little bit more about you. So as long as you're okay with it, we're gonna dive right in.    Jenna Gillis  50:56 Yeah, let's do it.    Trevor Freeman  50:58 So what's a book that you've read that you think everybody should read?   Jenna Gillis  51:01 So I mean, I think I kind of already touched on it. And the fact that these were the more uncomfortable questions for me. One book that I read that I really enjoyed is as quiet the power of introverts in a world that can't stop talking by Susan Cain. She has a TED talk, too. So if you want to kind of get a short snippet of what she's talking about, but really, it's about dynamics of how our world emphasizes extraversion, and basically everything that we set up and everything we do, and so we need to make sure that we're allowing space for our introverts.   Trevor Freeman  51:31 Great,I like that. What about a movie or a show?   Jenna Gillis  51:35 So I'm not a big movie person. But I've got a TV show. It's pretty niche. It's called the Curse of Oak Island, I'm sure probably not very many people know what I'm talking about. But I followed the story from the beginning. So the show started airing a long time ago. It's basically about a 200 year old treasure hunting mystery in Nova Scotia, touches on archaeology and some potential connections right back to the Knights Templar. So I've become pretty invested in it. It's one show   Trevor Freeman  52:04 is your next vacation to Halifax to go and check out the Oak Island and find this treasure?   Jenna Gillis  52:09 You know, I think it would be pretty cool maybe once like to go and see see what they're doing and like the the size and scale of what they're doing, but I wouldn't necessarily dedicate a whole trip to it.   Trevor Freeman  52:21 Good to know well on that note, what if somebody offered you a free round trip flight anywhere in the world? Where would you go?    Jenna Gillis  52:29 Yeah, so not not Nova Scotia. I'd love to be able to be out and see the northern lights. So somewhere like Iceland or Greenland, I think, seeing seeing something totally different than what I'm used to here in here in Ottawa.   Trevor Freeman  52:44  very cool. Who is someone that you admire?   Jenna Gillis  52:47 So I feel like this is gonna be really cliche given that Taylor Swift has recently released another another album. But Taylor Swift, I think she's incredibly powerful and positive female influence and think she's a great role model. She's got strong big business strategy and authenticity. So I think she's, she's a great role model for girls to be looking up to.   Trevor Freeman  53:12 Yeah, I'm, I'm currently I'm not ashamed to admit I'm currently going through her eras tour with my kids right now. We're watching it and kind of little bits and pieces here. And while we're watching, and I'm texting my nieces, because they're big. They're big Swifties. So that's a great example. And finally, and you're a great person to, to answer this question being kind of right out in the weeds of the energy change. What is something about the energy sector or its future that you're really excited about?    Jenna Gillis  53:42 It's really about the pace of change. So I, you know, we talked about like, I've been with hydro water for about 16 years now. And I feel like we've always been saying it's coming. It's coming. It's right on the horizon, right. So it's here, we're seeing it, we've always been kind of forecasting and wondering when it was going to hit and it's here. So I love that we need to be innovative. I love that we need to rethink the way that we're doing things. And I'm super excited to start breaking down silos and building these cohesive strategies and working together to problem solve, because it's more important now than ever to, to build that integration with, you know, everybody on the team. So that's what I'm super excited about.   Trevor Freeman  54:18 Yeah, I can definitely relate to that. That's, that's what keeps me coming into work every day to I really like them. Jenna, this has been a really great conversation. Thanks for sharing your insights with us on what hydro Ottawa is doing when it comes to grid modernization and just kind of sharing your experience and your expertise on how we're changing and getting ready for the future. I really appreciate it.    Jenna Gillis  54:39 Well, thanks,Trevor. Hopefully I did. I did some justice to what we're doing. And hopefully I've piqued some interest in diving deeper into some of these very specific initiatives that we've got underway.   Trevor Freeman  54:51 Absolutely. And don't be surprised if I reach back out to you to come and dive deeper on some of those as well. So we'll have you back on another time.    Jenna Gillis  54:58 Perfect. Thanks a lot, Trevor. Appreciate it.    Trevor Freeman  55:01 Thanks. Take care. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review and really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or our guests. You can always reach us at think energy at hydroottawa.com  

Summer rewind: Ontario's electricity sector is evolving, as the province navigates the transition to cleaner energy amidst rising demand. In thinkenergy episode 135, we explore the grid's structure and key players, highlighting the crucial role of distributors (Local Distribution Companies or LDCs) in facilitating this transition. Guest Teresa Sarkesian, President and CEO of the Electricity Distributors Association (EDA), sheds light on LDCs' frontline efforts and contributions shaping the energy landscape. Related links   Teresa Sarkesian on LinkedIn: https://www.linkedin.com/in/teresa-sarkesian-53898613/   Electricity Distributors Association: https://www.eda-on.ca/  Green Button information: https://www.oeb.ca/consumer-information-and-protection/green-button  Electrification and energy transition panel report: https://www.ontario.ca/document/ontarios-clean-energy-opportunity-report-electrification-and-energy-transition-panel  Ontario Electricity Support Program: https://ontarioelectricitysupport.ca/  Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ Hydro Ottawa: https://hydroottawa.com/en     To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Follow along on Instagram: https://www.instagram.com/hydroottawa   Stay in the know on Facebook: https://www.facebook.com/HydroOttawa   Keep up with the posts on X: https://twitter.com/thinkenergypod     Trevor Freeman Hey everyone. Well, it's officially summer, and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry, though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair, Dan Sagan, as well as a couple of mine from the past few months, and you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer, and we'll be back with new content in September, and until then, happy listening.   Trevor Freeman  0:07   Hi, welcome to think energy, a podcast that dives into the fast-changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and even up and coming facets of the energy industry. If you've got thoughts, feedback or ideas for topics that we should cover, we'd love to hear from you. Please reach out to us, at think energy at hydro ottawa.com Hi, everyone, welcome back. Now it's no secret that Ontario's electricity sector is transforming rapidly as it moves to both decarbonize the grid itself, you know, we have a very clean grid in Ontario, but it's not totally carbon free. And to support the growing demand for electricity as our customers across the province, take steps to electrify and change how they use energy. The show is all about exploring those changes, among other things, and today is no different. But before we dive into our conversation today, I think it would be helpful for me to spend just a few quick minutes on some basics about how our electricity grid is structured in Ontario, and who some of the key players are. Now I know some of our listeners will know this already, but it can be hard to keep track of all those key players. And Ontario's structure is a little different than some of the neighboring jurisdictions no two jurisdictions are exactly alike. So, a refresher is never a bad thing. Now the most basic description is that electricity is largely generated at central generation facilities. So, think nuclear power plants are your electric generating stations, some gas fired generating stations and large-scale wind and solar installations. We call these entities generators simple as that. That electricity is then transmitted across the province in an interconnected grid of high voltage transmission lines, which also connect to other jurisdictions such as neighboring provinces and states, and Ontario, Hydro One runs the transmission network. Now you've probably seen this transmission network. These would be the large metal towers that you see out in the middle of a field when you're driving along the highway or in rural areas that have electricity wires strung way up high in the air. The last stage before it gets to the end user is called distribution. So, this is where electricity is taken from those high voltage lines stepped down to a usable voltage for residential and commercial customers via transformers and substations, and then distributed over a network of overhead and underground wires, then these would be the wires that you would see at the top of those wooden or composite poles that are along the side of the road in your neighborhood. The entities that run this distribution part are called distributors, again, simple as that. So, there's a few other key players that are worth mentioning here. Energy Policy is primarily the jurisdiction of the provincial government, who sets the general direction and associated rules and regulations accordingly. The Ontario Energy Board or OEB is the regulatory body who governs what all those other players do and enacts the government mandate. And finally, at least for today's purposes, we have the system operator. It's called The Independent Electricity System Operator in Ontario, or IESO, who runs the system. So, if you're in Windsor, Ontario, or Ottawa, or North Bay, and you want to turn on your air conditioner, or plug your EV in to charge, the IESO is responsible for making sure there's enough power on the grid to handle that load. So, I hope everyone is still with me and feel free to pause and do some jumping jacks if that was a lot to take in. Our conversation today is going to be focused on the role of the distributor. So, for full disclosure, as you know, I work for hydro Ottawa who is one of those distributors, we serve most electricity customers in the City of Ottawa, and the neighboring village of Casselman and in Ontario, you will often hear distributors referred to as local distribution companies or LDCs. So forgive me if I slip into that acronym throughout the conversation today, that's really just the sort of common name that we refer to those distributors as. But I'll try to mix it up and make sure that, that I'm explaining that acronym throughout as well. So the distributor is really the front line, the customer facing entity of the entire electricity system. If you are an electricity customer, and you think about the electricity system, you are probably thinking about your distributor. Chances are you get your bill from a distributor, even though for most customers, most of what you pay on that bill doesn't actually go to the LDC. Some of it stays with your local distribution company, but most of it goes to the transmitter to the generator, to the IESO etc. When the power goes out, it's probably your LDC that you call and it's your LDC that will give you a restoration time. Sometimes outages are caused by issues up the line, so to speak in the transmission portion of the grid. But often the issue is a localized one. And it's your LDC that is identifying the problem and fixing it, whether that means rolling a truck to string new cable, or performing switching to work around the problem. And finally, it's your LDC that is really on the frontlines of the energy transition. While all parts of the grid must then have started to change, the LDCs are really working hand in hand with our customers to identify where and how fast and new demand is needed to bridge that gap between customers and policymakers to enable more and more renewable generation. And also to determine what new technologies or programs we need to pilot and scale up. And it's really the LDCs that are driving change in the way that electricity is managed at the individual customer level moving forward. So to help us make some sense of this, I'm happy to have Teresa Sarkesian on the show today. Teresa is the president and CEO of the electricity Distributors Association, which is a role that she's held since 2016. This is actually Teresa second time on the show the first being back in December 2021. So we're happy to have Teresa back, Teresa, welcome back to the show.   Teresa Sarkesian  6:23   Thanks so much, Trevor. I'm really delighted to be back.    Trevor Freeman  6:27   Yeah, we're glad to have you. So, like I said, you were back on our show in 2021. I don't know if it's because of how COVID has changed our lives or if this is just the way things go. But sometimes, you know, weeks seem like years. So 2021 is a long time ago. Let's start by refreshing our listeners on the role and mandate of the electricity Distributors Association.   Teresa Sarkesian  6:49   Sure thing so the electricity Distributors Association, or the EDA our little acronym represents Ontario's public and private electric utilities that distribute electricity to 5.4 million homes, businesses and institutional customers across the province. And I should note that those 5.4 million customers really refers to build accounts so you have families that are behind a build account. So effectively the millions and millions of Ontarians and businesses that operate and live here are customers of our utilities. And as you know our members are on the front lines of power, and have developed a strong trust with their customers by providing safe, reliable and affordable service for over 100 years. The EDA itself provides analysis and networking and advocacy for our members to ensure that the energy policy direction and framework in Ontario is fair and balanced, supporting the financial viability of utilities to deliver service and ensuring affordability for customers. And long term, we are looking to ensure that our local distribution company members can become the premier energy solution providers to their customers, and that they're able to provide the value-added services that customers are already expecting from them but are going to grow with the energy transformation and electrification in the future.    Trevor Freeman  8:09   Yeah, it's kind of like I said, when people think about the electricity sector, they're probably thinking about their distributor. And the EDA is kind of that common voice for those distribution companies. So, you first joined the EDA back in 2009, and have been the president and CEO since 2016. So, we'll look ahead and talk about the future in a minute. But before we do that, tell us about how things have changed so far during your tenure. How are things different from 2009 When you first joined the organization?   Teresa Sarkesian  8:40   Yeah, and you know, this is almost like perfect timing, Trevor, because I've been at the association now for 15 years, I'm just marking my 15-year anniversary. So, feels really apropos to kind of reflect and look back. So, I want to break down my answer into two parts. So, I'm going to talk to you about some, I guess, just my own personal observations about the electricity system at large. And then I'm going to talk more about the changes in distribution. But some of the changes that I thought were really quite significant and profound, sort of when I joined the industry in 2009, I joined at a time when there was the Green Energy Act, and the province was looking to connect all kinds of renewable energy generation to the electricity grid. So that was fairly significant. Another thing that was happening with the province is that they closed down coal fired generation. That was pretty massive. In fact, I think, at the time, it was the largest kind of carbon reduction initiative in North America. And I think even to this date today, I think it still is something that Ontario really has to be proud of. Another thing that you know, at the time, I think that was you know, fairly significant in 2015 is just the expectation of what the demand would be. What was interesting, sort of like the past for 15 years, the demand from customers for electricity was actually flat or declining. And that's all changed. Now. 15 years later, we're, we're now forecasting, massive increases in in demand of energy, which could potentially be doubling in the future. And the other point I'd like to make is just the nuclear renaissance that we're having. I think when I joined the sector in 2009, I'll tell you, I think the public opinion of nuclear was actually quite low. And that's been completely turned around lots of geopolitical events around the world, I think, have driven that. And now that nuclear is having a huge Renaissance. And you're seeing, you know, lots of new investments in nuclear. And we're not talking about shutting down reactors anymore. We're talking about refurbishing and expanding. So those are some of the things that I've observed over the last 15 years that have really changed. And for local distribution companies, I think what I have seen is a growing expectation by both government and the regulators for electric utilities to do more to both support the grid reliability and meet growing expectation from customers. So, I started in the sector in 2009, it was right on the brink of implementation of smart meters, and time of use. And what was interesting is that was mandated, there were very few jurisdictions in the world that actually had mandated smart meters and time of use pricing. So again, Ontario is was one of the first. And so that was a big change for LDCs. To move from, you know, smart meters and having to bring in that technology and also support the technology of time of use. I did mention the Green Energy Act at the time, we suddenly had to connect 1000s and 1000s, of new solar and wind generation, as well. And that was all new. There were no protocols, there were no standards for that. So that was fairly significant as well. And when I kind of fast forward to I guess, more recently, there have been a lot of changes from government, I think they've really supported our industry, they understand the trust that we have, with our customers. And they've implemented, you know, a number of new changes in terms of rate structures, they've asked us to implement ultra low-rate pricing that can support overnight electric vehicle charging. And they've also asked us to introduce a green button digital platform that allows customers to download their energy data and share with third parties for you know, different assessments and tools for lowering energy costs. But it's all not, you know, unicorns and kittens, there's challenges to for our sector, grid resilience was, you know, not really, people talked about it in 2009, but not like they're talking about it now, because of climate change. And we are seeing more frequent storms, causing, you know, obviously, outages for the customer, and also significant damage to the distribution grid. And I know that hydro Ottawa has faced more than its fair share of very destructive storms over the past few years, we have Yes, I can't remember which Victoria Day weekend where we had, I didn't ever know how to say it the derecho or the derecho. So there, we weren't getting storms we've never even heard of before. And unfortunately, I think that is our new normal. So, grid resilience is something that we are very concerned about, and we need to make sure we've got the appropriate investments for that. So those are just a few of the highlights that, you know, when I came into the sector sort of things that were kind of ramping up, and then what's happening now, but I guess what I could say, the commonality is there's constant change in the sector. And what I'm seeing going forward is that change is going to be accelerated.    Trevor Freeman  13:40   Yeah, I mean, it's, it's fascinating to listen to you lay it all out like that. Thinking back to 15 years ago, it's hard to even remember, you know, not having smart meters, having meters that really just ticked forward and measured your consumption over the course of a month, and someone would come and read that. And, you know, having declining or even flat demand profiles that aren't increasing is so different from the world that we are in today. But I think what you said there at the end is really important. We are in our industry, an organization that knows about change, we're constantly changing, which helps us as we look forward into your point, we're going to see that level of change and the pace of change accelerate. So, I think that sets us up pretty well. So, let's start to look forward, then I know that the EDA is about to launch a new vision paper. So, we're going to dive into some of the details. But maybe let's start by kind of a high-level summary of what is the vision that you are trying to lay out with this paper?   Teresa Sarkesian  14:42   Okay, and no problem. So, I think what I want to start just give a little bit of background as to why we did this. We've done a couple of vision papers and implementation plans in the past. But you know, they were like seven, eight years ago and things have changed a lot even in Seven or eight years. So, what we've been seeing, obviously, I think the big change over the last few years has been the big focus on meeting Net Zero targets in 2050, that we are going to get to net zero in terms of our greenhouse gas emissions. Not only in Canada, but this is actually a bit of a global commitment, you know, for countries that have signed on to that objective. So, what happens when you set up, you know, those big audacious goals? You have all kinds of organizations and entities looking at how are we going to get there, how much it's going to cost? What do we need to do to get there? And so when we started reviewing some of these publications, both in Ontario, Canada, and actually in other jurisdictions, they were very good. They talked about what supply mix that we need the investment in transmission, but almost 100% of the papers, Trevor, if you can believe this, just neglected distribution, no one talked about distribution, they didn't talk about how distribution is going to have to change what the investments would be. And then we'll so we said it's going to be critical for us to identify the electric utility role and the energy transition, and how the sector will need to be grid ready to support electrification, economic development, grid resilience, and customer preferences. So we view that LDCs are going to be pivotal in enabling Ontario's low carbon economy, navigating the challenges posed by climate policies, electrification trends, and these evolving customer demands. And with Ontario's growing economy and the demands for housing intensify, LDCs must innovate to effectively meet these accelerating electricity needs and changing preferences. And right now, we've seen the ISO is predicting significant consumption growth from 144 terawatt hours in 2023, to 240 terawatt hours and 2050 not quite double, but it's getting close. And so this rapid growth demands urgent attention to adopt new strategies and to ensure that the local distribution companies can make the necessary investments in grid enhancements to expand the capacity and capability of the distribution system. So while reliability and affordability remain Paramount customers do expect additional value from their utility service. And, you know, we are seeing all sorts of things that are happening, you know, such as the need for swift electric vehicle charging installation, and other upgrades that will increase the electrical load. We see that LDCs are more frequently interacting with businesses that seek utility partners to achieve their energy management, sustainability and ESG goals. And in parallel, the LDC must prepare to respond to increase climate change induced extreme weather events. So recognizing the essential role of LDCs in the energy transition, we've worked in collaboration with industry experts to outline a vision of the role of utilities, so they can enable economic development, housing growth and electrification. And the report identifies urgent and practical steps that LDCs in partnership with the government, and its agencies must take in the near term to achieve the benefits of this transition. So what you'll see in the paper is recommendations related to the need for clear policy direction on regulatory frameworks to support LDCs in becoming grid ready, and with a continued focus on affordability and enabling a customer choice and opportunity. And we also discuss issues like workforce needs. And we also emphasize the role of human capital in enabling technological advancements. So that's very high level what it is, and I will get into it a bit more as we have our discussion further.   Trevor Freeman  18:41   Yeah, I think it's a good way to frame it of the entire sector is changing at all levels. But what you're really doing is laying out that vision that roadmap for the distributors, in particular, and I think that's great. Maybe like, Who is the audience for this paper? Who are you kind of directing this at?   Teresa Sarkesian  18:59   Well, we're still putting the crossing the T's and dotting the I's., but I think it's about 80 pages. So, it's not going to be for everyone, obviously, you know, government decision makers, government, policymakers, people that work in their regulatory agencies and our energy board, the Independent Electricity System Operator, we did try to make it accessible. There is an executive summary that's about two or three pages, which I think will be of great interest to a lot of people to read. And I think it gives a very kind of a high-level overview of what's in the document. So that's something that we're trying to do. And, you know, obviously our LTC members are an audience as well. They've been working with us hand in glove the last few months we've had extensive member meetings we had a board committee that helped steer this paper. But you know, ultimately, the paper is really focused on our customers because its customers and businesses that are driving a lot of this change for the future, whether it's businesses that are on their own journey on environmental, social and governance ESG objectives, and they're looking for more low carbon communities to invest in its customers who are very interested in EV charging, and maybe what the opportunity for the batteries can be to sell that storage back to the grid. It's, it's really the customers that are driving this change.    Trevor Freeman  20:31   Right Yeah, and I mean, the nature of this medium is I don't know who's out there listening. But I'd encourage, you know, all of our listeners, when this comes out, take a look at it and get some insight into kind of how the distributors role is laid out there. So let's dive into some of the details. You know, you outline obviously, some of the traditional roles and functions of the LDCs. So from maintaining, owning and maintaining the infrastructure, the poles and wires, and doing customer metering and billing, that stuff's not going away, we're gonna keep doing those things. But you also highlight some of these emerging roles that have begun to appear, or that we'll see in the next couple of years, you know, a more of a focus on distributed energy resources, like solar on roofs, for example, that LDCs are going to have to work to both enable as well as integrate into our own systems. It's going to include things like more customer programs, and rate design, etc. I'm curious, you know, how are LDCs going to balance that traditional role that we've already been doing, along with this rapidly new expanding set of roles that we need to tackle?    Teresa Sarkesian  21:38   That's a great question, Trevor. So look, LDCs will continue, as we always have been to be responsible for safe, reliable and affordable delivery of electricity to customers, customers can count on us to do that 24/7. And even with all these anticipated grid expansions, we're not going to be shut down, if the critic dispatches so, you know, we're experts at multitasking in our sector, and we will continue to do so. And with the increases, as you mentioned, in distributed energy resources, and electrification, there are the pressures for us to adapt, modernize and change how we ensure the safety and reliability in the service to customers. And the emerging roles and responsibilities aren't something that's in the distant future. You know, as I mentioned before, changes the constant, we have been engaging in ongoing adaptation. And so when I think about the future, and I think about what we call grid modernization, it really is part of the ongoing continuous improvement, and the pursuit of the digital utility of the future, that every utility is on that journey. So you know, utilities have been bringing in new technologies, particularly related to information technology, communications, and digital solutions. And so while we're in early stages, we are expecting our members to become more digitally based in the future, they're going to be introducing advanced distribution management systems to monitor the grid. And they're also going to have distributed energy resource management systems to monitor all the connections that are behind the meter. So I think what is different now than in the past, is simply that the pace of change is being dramatically accelerated. So for example, it took us about 100 years to get the grid to its current size, yet, we need to almost double the current grid in 25 years. So we have to move four times as fast. And the grid is not going to be built with just simple poles and wires and one way energy flow like it has been for basically the last 100 years, it's going to be a lot more complex, we're going to see two way energy flows, so it's not just us sending power to the customer one way, they're potentially going to be selling back their energy generation or their energy storage back onto the grid. So we need to have that temerity, that two way, power flow. So that's going to be a big change. And we also expect there to be a lot more customer interaction. They want to leverage their own generation and storage behind the meter. And we as utilities, want to be able to leverage that to help us with you know, reliability, Storm outage, other emergency situations. So we see there's going to be a greater interactive relationship with customer than simply, you know, maybe sending a bill to them or offering them conservation programs, it's going to be much more dynamic than it has been in the past. And so, you know, over the last two decades, and we talked about this a bit already, the utility has been modernizing the system in response to government policy initiatives, regulatory requirements, and customer preferences. One other example, recently, utilities were required to implement something called green button. And we've been also engaging by bringing them more into the system through net metering. And a lot of our members are also involved in various pilot projects with the Independent Electricity System Operator and with Enercan to look at all kinds of new LTC models and functions. So and you're going to see a lot of this actually, in our vision paper is that to really be effective, cost effective. To make sure this happens at the accelerated pace, we do need for there to be proactive policy and regulatory changes, to remove barriers and empower LDCs to embrace these new evolving roles in shaping the future of the energy sector. And as I mentioned before, customers are demanding it. And I want to point out a research report that came out by the International Energy Agency just late last year. And they made it very clear that in quite a number of countries around the world, the lack of the regulatory permission to provide more investments in the distribution system is now becoming a significant barrier to new renewable energy projects connecting on the system. And while we don't have that situation here in Ontario, if we don't start moving quickly, in terms of reforming the regulatory context, then we might be like some of these other countries, and we don't want to be that a barrier, you want to be able to enable what our customers want on the grid.    Trevor Freeman  26:07   Yeah, so I'm going to ask you a question about that last point in a minute. But I think your framing of the ways that the sector is going to change, and the way our customers are going to interact with us is going to change is really great. And it's something that you know, often comes up in conversation. And I often say, there is no single strategy or tool here, we can't solve the coming challenges with just more poles and wires. We can't solve it with just new innovative solutions, we need all of those things, we need more poles and wires. But we also need more programming, more innovation, more technology, we need to utilize those distributed energy resources out there on the grid. So, I think that's a great way to frame it. Okay, so let's talk about grid planning a little bit. So LDCs play a really key role in helping forecast the needs of the future, both for our own distribution systems, but also feeding up into those broader provincial needs. So, the insight that we gain from our customers, we pass up to the IESO, for example, so that they can do planning at the provincial level. Traditionally, this is a pretty consistent process. You know, in the past, we get a sense from municipalities and developers, how cities are going to expand and grow. And we've generally been able to count on the typical home using roughly the same amount of electricity as homes that are out there today. So, we account for a certain expansion of commercial customers based on the Intel that we get from those customers. And we know roughly what they're going to use. The problem is that model's kind of being turned on its head a little bit. So, we now need to account for even our existing customers increasing their load because they are electrifying or they want to add EV chargers. And new developments today are likely going to have increased demand compared to some of the historical developments, because we're going to see all electric communities or at the very least more electrified and uses. So I know you don't have a crystal ball yet that tells us exactly how this change is going to happen. But what are LDCs doing to adapt their long term grid planning to account for this uncertainty?   Teresa Sarkesian  28:22   Yeah, you're so right, Trevor forecasting is getting more challenging. And I just want to start with a little story before I get into my answer about that. So, you know, electric vehicles are kind of the hot thing right now. And you know, although people I think are still on a waiting list for certain cars, there's lots of others that are available. And so one of the concerns that our sector had was we didn't know where these electric vehicles were going to pop up. And we weren't getting any kind of pre advanced warning when people started making orders or, you know, advanced purchases for electric vehicles. So we actually did a great advocacy campaign, with the province with both the Ministry of Energy of the Ministry of Transportation, to secure postal code data for utility, so they could see where people were going to be purchasing electric vehicles to help them with their own planning, in terms of, you know, making sure that their local feeders were upgraded their local transformers, and so that just got announced a year ago. But that's obviously not going to be good enough. And that just tells us about electric vehicles, you know, in the near term, but this is I think, you know, having sightlines into our customer behavior, whether we do that proactively with you know, consultations and communications with customers, or we can do it by you know, pinging the meter, or getting data such as postal codes. We are going to have to, you know, adapt and have greater visibility and sightlines into the customer. And so this is that some of that technology that I was talking about earlier, the sophisticated future grid is going to need lots of visibility and transparency, for usage and investment to be able to, you know, look at these two way power flows, look at how customers are behaving, in order to better plan the system, we also need to maximize and optimize the data that we have, you know, from our planners, it's going to be vital to protecting the grid reliability and resilience, we're going to have to have more partnerships with municipalities, in terms of their energy planning for the future and things that they want for their community. And, you know, one of the things that we're asking for on our paper is actually to, you know, rethink the distribution system plan, that the utilities have to file with the OMB every five years, and start building in a, you know, Grid Modernization plan within that broader plan. So we can get the regulator to start looking ahead and seeing what these requests are, it'll be important to also have various performance metrics and filing guidelines for grid modification from the energy board. So you know, these are some of the things I think that the membership is going to have to look at but it is going to be a very iterative experience, because it's just it's the pace of change is the big unknown. And so everyone talks about these things. But you know, I saw something today, I think it was from Ford Motor Company, and they're kind of slowing down, it's taken them a while to retool their plants. So that could take an extra two years now for them to be up and running and producing electric vehicles. So there's going to be all these other pieces of the puzzle that are constantly going to be changing a moving and evolving. It is I think, planning for the future is going to be very challenging. And I do expect the province to start talking about this higher level, maybe starting at the end of this year, they just came off a massive exercise related to the energy transition electrification panel. And I do expect to see more guidance from the province as well, in terms of how they're going to manage this planet, because it's not just planning for us. It's planning for everybody else in the system, too.    Trevor Freeman  32:02   Yeah. And for listeners out there, if you haven't had a look at that energy transition electrification panel reports, a really fascinating read. So I'd encourage you to take a look at it. You mentioned a lot of interesting things there. So for our listeners, and I'll probably do a future episode on this so I won't get into detail, but LDCs typically have to file five year rate applications once every five years that really lay out their plans for those five years and how they're going to fund them. So coincidentally, hydro Ottawa was getting ready to do our next one. And like I said, I'll probably talk about that on a future episode. But one thing we did when it comes to forecasting is, we conducted a electrification study that looks at if we electrify by 2050, like our plans, say we will and you know, society wise, what does that mean for the grid? And some of the inputs we took is, you know, what are the federal plans for electrification? What are our own municipal plans for electrification? What are we hearing from our customers, and that really, is helping us modify and change how we do grid forecasting, based on some of the changes that we're seeing from our customers. So I think this is a really important piece that, like you said, we're going to need to iterate on we're not going to get it right the first time. But we're starting to think of how do we need to change the way we do things in order to keep up with what our customers are doing.   Teresa Sarkesian  33:28   I think one thing I've seen more of the last few years, because this is much more complex than it's been in the past that I've seen, like the IESO, for example, they've done more, you know, scenario setting. So when they've had their, you know, their APO's and AER safe, they sort of had other two or three scenarios, and they're constantly updating their numbers every year. So these are other changes that we're starting to see. And even myself, I was just looking at the provincial budget detail the other day, they also set out, you know, scenarios as well. They're just not picking Oh, it's going to be, you know, X amount of deficit. And you know in 2028 they're actually forecasting out different scenarios. So I think that's another piece I see more in play, that people will, you know, showcase what assumptions they have, and will have maybe two or three different scenarios as well.    Trevor Freeman  34:21   Yeah, and I think it's a, it's a great way to tackle that unknown component to where we've never really been through a change like this before. We've never wholesale changed the way we use energy in our society. So there's a degree of uncertainty, obviously, and I think, targeting out that kind of, let's call it high, medium, low scenario, or whatever the metric might be, is going to be really critical for us to make sure we're staying within the boundaries of what's possible and what's probable and refining that constantly as we move forward. So that's a great point. Something else you mentioned a little bit ago, that's, you know, could be a bit of a nebulous term is grid modernization now I've actually got a future episode, and specifically about grid modernization and what hydro Ottawa is doing, I think it might actually be our next one. So we don't need to go into all the details on this. But let's just help our listeners understand what do we mean when we're talking about grid modernization? And why is this important? Why is it important to our customers that we do this kind of back office improvement?   Teresa Sarkesian  35:23   So I'm going to keep it really simple, because I know you're going to do a deep dive on it and a future episode. But essentially, Grid Modernization are improvements that LDCs will make simply to augment our capabilities, and enable us to offer new or improved services to customers. So back office improvements might look like things like real time sensing, and monitoring systems to improve efficiency and reliability. Or we may be investing in new digital infrastructure communication systems to improve safety, cybersecurity, it can also include more visible improvements to safeguard our infrastructure against extreme weather, and climate change to reduce outages. And like one, I guess, example that some of your customers might already be recognizing, you know, we made investments in green button, which enables customers to download their data, send it to a third party if they want to save on customer use. So it really is the whole soup to nuts, it really is not just one type of technology or solution. It is a combination of a whole series of things that the that the utility will need to do. And I think why we want to do it, I think when we look at all of the pressures on the system, from NetZero objectives to housing priorities, you know, to accelerate broadband development, and support electrification, the pressures seems to be never ending. And the only way that we can respond to all those pressures, is to be grid ready. And, you know, like I said, it's it is a form of continuous improvement. It's just that now it's the pace accelerated pace is such so extraordinary, that we need to have a more dedicated plan. But most importantly, we have to make sure we have dedicated attention by policymakers and regulatory decision makers as well. Because right now, there isn't that dedicated attention to this very important task. Yeah,   Trevor Freeman  37:28   Yeah, I mean, it's, it's great that you bring up all these pressures that we're feeling that it's I think it's time we kind of talk about that elephant in the room, our customers often ask us about affordability, or we're hearing from our customers about affordability, I was actually at a customer event not too long ago, and talking about the change that we're going to see here talking about some of this, you know, large scale transition of our of our energy sector. These are not small investments that we have to make. We're talking about both an increase of our infrastructure, you know, you mentioned almost doubling the capacity of the grid. We're talking about modernizing our grid systems, that's a lot of back office work with new technology, and bringing on new programs. Like this is a big change. Energy affordability is already a kind of a challenge today for some folks. So as we get into this new investment that we have to make as we start moving down the path of the energy transition, how do we balance affordability, especially for our vulnerable populations, with the level of investment that we know is necessary to do the things that we have to do? Yes,   Teresa Sarkesian  38:42   Yes, that's the multibillion-dollar question, Trevor. And it's something I'm going to carve out my response, because there's some things that we've put into our vision paper for the future, because affordability is absolutely critical. And as you know, this is basically a massive restructuring of the economy going forward. So, there's may be other participants who might be playing a funding role. So, you know, right now, obviously, you know, customers aren't monolithic, and you know, residential customers who are struggling to pay bills. Do you have some programs that they can, that they can access, they have the low income Energy Assistance Program, they have the Ontario electricity support program. Some of those are funded by the tax base, some are funded by other electricity customers. The province also gives a rebate to customers in Ontario, and that's a pretty big rebate. I don't think a lot of residential customers are aware of it but it is over 7 billion annually to residential small business customers. That's a lot of money. But I don't know if customers really appreciate that. So I don't know what's going to be available going forward. These are some of the challenges that you know policy makers, you know, have to address as well. So, when we were thinking about this as part of our paper, we sort of looked at it from a number of perspectives. So, the federal government has set up all these Net Zero targets, they've set out, you know, targets for electric vehicle manufacturing, as well. And so it might be appropriate for them to share part of the burden with this massive energy transformation. And it's interesting, we actually pulled customers about 2000 Customers two years ago, we asked them a whole series of questions about the changes going forward. And customers do have different perspectives about who should be paying for some of this energy transition. So when we asked them about who should be paying for electric vehicle, charging infrastructure, and they said, Oh, electricity, customers should pay for that, because that's something that everyone's going to benefit from. When we ask them about, you know, who should be paying for the electricity grid, to address climate change and hit Net Zero targets, they actually the majority, 58% said, the taxpayer should be paying for that. So I think that's just a very interesting data point. But it's something that, you know, we've been active on in terms of having those conversations with the federal government, saying that, you know, you have offered different subsidies to attract different companies to invest in Ontario, based on our clean grid, but we need to have the whole grid support it. So, you know, we're pursuing federal government support, we also are looking at increased maybe private equity engagement in in our sector. So right now, we have a couple of private members, but there's not a lot of private equity money in the sector, most of our members are municipally owned, and municipalities can't invest in their utility, probably even if they wanted to, because they're in short supply of funds as well, they have their own taxpayer that they have to deal with. So one of the solutions we are putting forward to government is to increase the private equity threshold, so it doesn't trigger additional taxes, right now, it's only 10% ownership. But we're saying that maybe a tool in the toolbox should be up to 49% ownership. So it would allow private equity to come the patient capital, they're not maybe looking to seek a return right away. So there's some you know, flexibility there as well. Another thing we're looking at is to revisit the debt equity ratios of utilities to manage the costs over the long term. So you'd be effectively amortizing on some of those grid investments as well. So these are some of the ideas that we have around how we can basically fund the energy transition going forward. You know, and some people say, Well, if you could get customers to think about their energy usage holistically, so if they're going to be, you know, moving away from a, you know, a combustion engine car, and they're going to be using heat pumps, instead of, you know, natural gas heating in their home, if you could get people to think holistically what they're saving on the kind of, you know, GHG side of things, versus what they are going to be spending on electricity, they may actually be spending less if they look at it holistically, but I don't really know, to be honest with you, so that I'd rather focus on the things that we could ask government for, as opposed to asking customers to be, you know, thinking more holistically at their entire energy usage, which is just not how they think. And I think, to change that behavior, would be quite a monumental task going forward. But those are some of the things that we think about, because we are very concerned about the affordability going forward, because it is such a massive change that we're all experiencing.   Trevor Freeman  43:50   Yeah, I think this is another example of there is no single solution here. There is no you know, silver bullet that's going to help us pay for all of this, we need all the tools on the table here, we need to look at all different options. And I think you outlined a couple of them, you know, in what you said about our customers impression of some of this change and who should pay for it. Last episode, I talked to David Coletto, from Abacus data, and he was saying on the whole Canadians really believe that a an electrified energy system, we know once we make that transition, we will be more secure, it will be more affordable. And I think those customers who have made some transition in their lives can see the benefit of that. But sometimes the initial hurdle is pretty hard to get over that upfront capital cost. And so looking for ways, both at the customer level as well as at the utility level, the LDC level I think is going to be important to help get over that initial capital outlay that's required, so that we can realize those benefits that we all know where they are that we know we'll see. So . Yeah, great filling some of those out. So I know I mentioned that I will get back to this. But I do want to talk to you about the advocacy role that the EDA plays. So you mentioned, you know, talking to governments and Ontario, the provincial governments across Canada, the provincial government has jurisdiction over most energy matters. So advocacy to the government is a key role that you play. I'm curious, what are you asking the government to do or to provide to help some of these changes that we're talking about happen? What is the advocacy that you're pushing for with the government.   Teresa Sarkesian  45:32    So I'm going to try to keep it really simple and just sort of, you know, tie it back to our vision paper for now, because at any given time, I'm working on 20 or 30 l policy issues, primarily with the Ontario government. But this past year, we have expanded our work to also include the federal government, because they have investment tax credits that we are interested in for our members to see if they could be eligible for those. We're interested in them changing things to the Canada Infrastructure Bank, also to provide new sources of equity there. And we're also pursuing grants, as well, for grid modernization. So provincially, a whole whack of issues. But I'm going to go back to our paper just to give your audience a little bit of a sneak peek on some of the things that we're going to be asking for. So one of the first things we're going to be asking for is to get a common understanding and definition of grid modernization, and electrification. And this is not really new of an idea, we kind of have copied it from the US, there's a lot of jurisdictions, there where very clear objectives that have been set out in order to justify grid modernization, investments. So we think that it'd be beneficial for Ontario to do that, because then once you have those objectives in place, it is going to make it a lot easier to be able to prioritize grid modernization capabilities, functionalities, and investments in line with those objectives. You know, and then from there, you know, we're looking at creating a series of foundational investments. So going forward, some of the things that we think are foundational, are things like the distributed energy resource management systems and the advanced metering infrastructure, which is sort of like smart meters 2.0, for lack of a better term, and also the advanced distribution management systems. So we see those are going to be foundational pieces that all utilities are going to need to be able to help customers interact with the grid, and they're going to be necessary grid investments. So how what we see for those is we would like it to be similar policy direction, like we had for smart meters and green button, where you have government mandated activities. And then those are given, you know, a kind of lower standard of evidence with the Ontario Energy Board to support that capital infrastructure, they're deemed as priorities and ties back to that initial plan, where you set objectives, as long as those objectives can be that then those should get a pass through.   Trevor Freeman  48:12   If I could jump in right there just for our listeners. So what Teresa is describing here is, at the moment when there are unique things that are not part of government mandate, yet every LDC and Ontario, of which there are many 60, something I don't even have the number in front of me but every LDC when it comes time to enact that project has to go through a whole exercise of justifying it proving why it's necessary, saying this is why we want to do it. If there was some commonality across LDCs in the province, we wouldn't have to put as much effort into, you know, the report writing side of it, we could just get down to business and make these changes that we all know across the province are important. So I think it's helpful for us to understand how that process works.    Teresa Sarkesian  49:00   Yeah, and thank you for interjecting on that, Trevor, because if government wants us to move fast, we can, but we need that certainty. So you know, we're no different than any even though we're regulated monopolies. We're really no different than any other business that wants to do business in Ontario, you're always looking for certainty and clarity, from legislation from policy from regulation, because the uncertainty is what slows things down. Another recommendation that I'm moving forward with is that we need to move beyond pilot projects. I had a conversation with a consultant who is working with Enercan on this and they want to move beyond I love their term, death by demonstration. We've got a couple of dozen pilot projects currently in the sector, whether they're funded provincially through the IESO or they're funded federally through Natural Resources Canada, and you know, there's some very exciting results that are coming out of those. But some of those pilot projects have been going on for all almost four years, in one case, almost five. And at some point you need to pull off the band aid said, Yes, this is a success, all LDCs would be eligible for funding in this. So we need to be able to scale it up. Or we just say no, that's not going to work. But being in this constant state of the pilot projects, while it's informative, at some point, someone has to have the courage to say we're moving forward, this is going to be scalable. Another recommendation we have is to create an action plan to develop a comprehensive human resource strategy to address quantity quality, and partnership aspects of the labor force going forward. There's some great work that electricity, Human Resources Canada has done. And, you know, DC 28,000, replacement and new jobs in our sector, by 2050 and that's, the electricity sector at large across Canada. And I did some, I think back of the envelope calculations to try to figure out, okay, some assumptions about distribution. And we're looking at close to 10,000 new positions in the sector, over the next 25 years. Every sector is having challenges, filling current jobs, never mind jobs, that we're not even sure what they are quite yet. So we don't necessarily have the right programs at the universities and colleges or private training institutions to start getting the right people and talent into our organization. And, you know, so we need help for that. And, you know, I am encouraged, I saw a little announcement out of the province yesterday to have more electricians down on the Chatham Kent area, because that's the whole greenhouse industry. And so I said, Okay, that's exciting. So people are starting to pay attention, but we need it more than just in one local community, it needs to be province wide. And, you know, like I mentioned before, we need to have more conversations about what the funding models are going to be to fund the energy transition. So these are some of the issues and recommendations that we're taking forward from our vision paper. But day to day, I guess that's the other thing, I want to mention in terms, the change I've seen, I've never seen us work on so many issues, prepare so many submissions, invest so many staff at various tables and working groups. And we love doing all that work. We love representing our members at every table of discussion possible, but I've never seen so many. And they're not just oh, you're there for a month, and you're done. Some of these they are multi year. So they have longer legs, because they are far more complex. But you know, we're working every day, you know, for members that way. Very, very proud to represent our sector think it's a fantastic sector. And the fact that they're going to play such a pivotal role in the future makes us only want to work harder to make sure we get the best of everything for our membership.    Trevor Freeman  52:54   Yeah, I know, we echo that at our level, we can certainly see a lot more stakeholdering and engagement happening with all players in the sector, but especially the government as they figure out this energy transition to right, let's not, you know, let's not forget that the government needs to figure out where policy needs to go to lead it, and it's a great role that you're playing to kind of bring the voice of the distributors to the government. Because again, as we've talked about a couple of times, we're really on the front lines, and we're hearing from our customers, and we're seeing what needs to change right at that customer level, in order to enable some of this stuff that's happening so that that conversation between the LDCs and the government I think is really important. So you know, we don't work in a vacuum, I just mentioned a number of stakeholders in our sector. And I highlighted the interconnected nature of our grid at the beginning of our conversation. There are a lot of different players working together to really, at the end goal is bring power to the customer. How do you see the existing model changing or expanding in terms of, you know, the kinds of partnerships that LDCs have moving forward? So you know, you mentioned private equity is being a potential upcoming role. There are things like technology companies that are developing innovative solutions, who, you know, we maybe were a bit more arm's length with in the past. There's a changing nature of our relationship with the customers, you brought up the idea of going from one way power flow to kind of two way back and forth. arrangement. How do you see that partnership evolving in the future?   Teresa Sarkesian  54:30   Well, I think the good news is, there's a very strong foundation knowledge to build on. So I'm going to talk about three different areas. I'm going to talk about sort of shared services across utilities, and I'll talk about a partnerships with the private industry. And I'd like to talk about the engagement with customers as well. So firstly, there's lots of shared services going around in the industry already. There's all kinds of partnerships that members are trying to reduce costs for customers and find the best solution. So instead of saying, having 60 utilities run, seek out the best solution, you know, you get everyone working collaboratively to find a solution at the best price for customers. So we've seen a lot, just in my 15 years I've been there you've got in the past, there was, you know, common delivery of conservation programs, members work together on common engineering standards, lots of mutual aid assistance agreements across among utilities, for Storm Recovery. I've seen shared billing services, bulk purchasing products, and shared control room practices and services. And I've seen private sector play a much bigger role in utilities, as well. I've had the privilege to attend some openings, and launches of micro grids, where you have maybe a solar company and an energy storage, battery company, that are part of that group with utility, creating a micro grid for their community to provide maybe warming and cooling charging services when there's a major outage, for example. And I've seen now, some smart grids, you know, one that's already been implemented up in the north that has a significant private sector partner. And I've seen it also there's a new one, that's another one in the north, that's going to be developed with a private sector partner. And I've seen, not just Ontario businesses, I've seen what businesses come in one of our members is doing a distribution system operator pilot model with a partner in from Norway. So I'm really encouraged, I think the foundation is already there to kind of build on all those successes we already have, and do more, you know, and we talked about the customers going forward as well, that they're going to be to help playing a role, or we hope they're going to be playing a role. Because there's a lot of energy, battery storage and solar generation, sort of behind the meter, whether it's a farm, or it's a residential customer, or it's a big industrial customer. And so we want to be able to optimize all of those resources into the system to be of benefit to all customers to reduce costs. But we'd have to give an incentive to those customers to participate, no one is going to let you know a utility access their, you know, solar panel generation or their battery storage, unless they're going to be getting paid to do so. And I think that's going to be really important going forward, because we don't want to over build the grid, I mean, the grid is going to be so big, going forward. And we have to find ways to avoid over building it. Because we don't want to be in a situation where you know, customers are having to pay too much for a grid that's not properly optimized. So trying to find solutions behind the meter, that will maybe either avoid or delay bigger generation investments or transmission investments, or even actually distribution investments, we want to optimize that. But right now, there's not really a lot of permission to do that. So we need to get that legislative and regulatory permission to do that, to turn those, you know, more passive customers into prosumers, that they're basically your their proactive customers by selling their energy storage back to the grid. So I'm really optimistic. I think we've got a great foundation work to do on the customer peace, letting them participate as prosumers and the system, but I'm pretty optimistic that that we can get that job done.   Trevor Freeman  58:27   Yeah, I think it really highlights, there's a lot to be excited about when it comes to the change, that's going to happen. There's a lot of opportunity out there both for the LDCs, for the other stakeholders for our customers, that this energy transition, this change is going to bring about, you know, there's some challenges to I know, he talked about the challenges. I wonder, though, what do you see, as you know, one of the single biggest are a series of risks to achieving the vision that you've outlined in the paper, how could this go off the rails and not happen the way we need it to happen?   Teresa Sarkesian  59:03   Well, I always like to be glass half full as opposed to half empty, but you're taking me down that road? Trevor? So I'm going to answer that question.    Trevor Freeman  59:11   It's my job.    Teresa Sarkesian  59:11   So you know, obviously, our vision for the future role is big, but it's practical. The energy transition is upon us now. It's not something to contemplate for the future. So we think that the biggest risk is effectively inaction or kind of, you know, kicking the issue down the road, 510 years. We're seeing this right, nearby jurisdictions in the US are taking action. There's been significant funding out of the Biden administration, for all kinds of initiatives from you know, cybersecurity, to grid modernization down there. They're doing they're very competitive. They want to attract businesses, to the US. And so, you know, that's a major competition for Ontario. So if we don't seize the opportunities to kind of start working on these important issues now, we could lose economic development opportunities, we could lose jobs, we could lose investment, we could lose our talent as well, that may want to move to another jurisdiction. So to mitigate that risk, the LDCs, and policymakers have to work together on developing a shared vision around electrification and grid modernization, develop a plan of action and create a realistic timeline to turn that vision into reality.   Trevor Freeman  1:00:26   Yeah, it's a it's a great point. And I think it's important for people to understand that change is happening, the change is going to happen, whether we want it to or not. And, you know, often sometimes people say, Are we are we really going to see this change? I think we're already seeing it, we're already seeing customers want to change the way they interact with energy. The risk here is if we don't react quick enough or properly enough, the costs of that change becomes higher the reliability of the grid that we're working with, goes down, that general customer experience is not where it needs to be. And then you've highlighted some other ones, you know, we can really struggle with talent if we're not offering them the kind of cool innovative roles that they're looking for. But the neighboring jurisdiction is, so it's not so much that the change may or may not happen, it's how do we react to it in a way that really serves all of our stakeholder the best. So, Teresa, this has been a really great conversation. And I really appreciate you taking the time to join us and chat with us today. I think there's a number of things that we talked about today that really set up future conversations I'm going to have nicely. So thanks for the half for teeing that up. And this is your second time on the show. No doubt, there'll be a third time because I think there's a lot more that down the road, we can we can pick apart. So thanks for that. We typically end our interviews here with some common questions to all our guests. So to start off, what is a book that you've read that you think everybody should read?   Teresa Sarkesian  1:01:56   So one I recently enjoyed it's by a friend too. By Darrell Bricker, he wrote Empty Planet, and that is very, very good talks about actually declining global population. And what that means from everything from, you know, businesses to climate change to pension plans. So it's a fascinating read. People have time for it.    Trevor Freeman  1:02:19   Yeah, very cool. I'll check that out. So kind of the same question. What's a movie or a show that you'd recommend to everybody?   Teresa Sarkesian  1:02:24   I watched one a few months ago was a Netflix series called the Blue Zone. And it was an investigation on people who had made it to 100 I think they called Central Jamarion’s I can't remember the name. But basically, they interviewed all these people living around the world about what it takes to get to be 100. So I really enjoyed it. It was just, it was just very beautifully done. And the people they talked to, I found fascinating and so interesting. So I really enjoyed it.   Trevor Freeman  1:02:52   Yeah, I also watched that one that was really great. If somebody offered you a free round trip flight anywhere in the world, where would you go?   Teresa Sarkesian  1:03:00   Well, I couldn't pick just one place, Trevor. So maybe I could like, have like around the world trip. But Sydney and Tokyo are places I really want to go to   Trevor Freeman  1:03:09   Have you been there before?    Teresa Sarkesian  1:03:11    No, no, but I think they look like places. Totally,   Trevor Freeman  1:03:16   Totally. Who is someone that you admire?   Teresa Sarkesian  1:03:18    for years it has been Terry Fox, great. My kids are in a big, I don't want to say Terry Fox phase, but they obviously they learn about Terry Fox a lot at school. And so they often will come home talking about Terry Fox, and we've got a little book that we read about, you know, the story.   That's fantastic that he really is an exemplary Canadian. And if he can only know today, what he has achieved, you know, even though his it wasn't able to make his run across the country, because unfortunately, he passed I think he'd be blown away by the fact that people have kept the memory going. And you even talking about your kids, you know, obviously doing things to support his memory, and his initiatives. And he's just extraordinary to me.   Trevor Freeman  1:04:04   Now, there's definitely a lesson there. And we don't always know the impact that we are having. And we may never know the impact that we're having. long as we're kind of aiming at the right things. Good things will happen. So finally, to wrap it all up, what's something about the energy sector or its future that you're particularly excited about?   Teresa Sarkesian  1:04:23   Firstly, excited about everything. But if I had to sort of pick one, I am very excited about the potential for customers to be pro sellers and engage with the with the energy system. I think that could be absolutely transformative going forward. So I'm excited. And I hope to see that before I retire, that's for sure.   Trevor Freeman  1:04:45   For sure. I mean, I think there's no question. We're going to see lots of change, as we've talked about a lot today. And I'm excited about that, too. So that's great. Teresa, thank you again for coming on the show. I really appreciate it and it's been great chatting.   Teresa Sarkesian  1:04:57   Likewise, thanks so much, Trevor. Really enjoyed Our time together.   Trevor Freeman  1:05:00   Right Take care. Thanks for tuning in to another episode of he thinkenergy podcast. Don't forget to subscribe wherever you listen to podcasts and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments, or an idea for a show or guests. You can always reach us at [email protected]  

HYDRO_ThinkEnergy_Aug5_Audio Wed, Jul 31, 2024 1:07PM • 30:42 SUMMARY KEYWORDS energy, canada, side, country, council, utility, ultimately, philip, big, clean energy, single, transition, challenge, governments, perspective, climate, decarbonize, involved, work, electricity SPEAKERS Trevor Freeman, Dan Seguin, Philippe Dunsky   Trevor Freeman  00:00 Everyone, well, it's officially summer and the think energy team is taking a break to recharge over the next two months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan Seguin as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well. Wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening.   Dan Seguin  00:06 This is think energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Right now, there are scientists, entrepreneurs, policymakers, indigenous and industry leaders, helping to shape the direction that Canada will take to accelerate a transition to clean energy. Everywhere you look, whether it's academia, municipal, provincial, or federal governments, there's another council or committee being formed to address the most pressing issues of our time, climate change, from transitioning to sustainable energy sources, electrifying transportation, and improving energy efficiency to protecting our natural environment and reducing carbon emissions. One thing is for certain our country is embracing the renewable revolution, like never before. But those with seats at the decision table know that it must be done responsibly, and affordable. As we know, every region of Canada is unique and presents its own set of challenges and opportunities when it comes to tackling climate change, and ways to implement clean energy. So here is today's big question. How did we get such a vast and diverse country like Canada to agree on a pathway forward to a cleaner, greener and more sustainable energy future? Joining us today is Philippe Dunsky of Dunsky Energy and Climate Advisors, a consultancy firm that Philippe founded. It supports government, utilities, corporations across North America to accelerate their transition to clean energy. Phillippe, is the co chair of Canada's new Canada electricity Advisory Council, the co chair of efficiency Canada, and the director of the greater Montreal Climate Fund. He also previously chaired the Quebec government electrification Working Group. Welcome to the show, Philippe. Let's start by asking you this. Having just gone over some of your accomplishments, where does this passion for clean energy and climate come from? Where did it start?   Philippe Dunsky  02:44 So, so great to be here. By the way, thank you so much for having me. It started, I guess, I guess very early on. I'm Jewish background and grew up with, you know, endless stories about the Holocaust. And somehow that kind of morphed into just a general  interest for world affairs and for big challenges, big societal challenges. And then as I was growing up, those became really focused on environmental issues. So that was the genesis. I became very, very interested in environmental issues. And then through that, and climate change in particular, as probably the greatest challenge of my generation, and for my generation. And then, I guess the other thing is, I've come to discover that I'm a pretty analytical guy. So I'm not a no great protester, I'm not a great to great movement leader, I tend to see a lot of gray, not so much black and white. And so that's how I ended up deciding to get involved in these issues. But, you know, in my own way through more of an analytical lens,   Dan Seguin  03:55 Okay, you've served and are serving on numerous councils, committees and boards. Can you tell us what has been the biggest takeaway you've learned through each collaboration? And how has it changed you?   Philippe Dunsky  04:11 Yeah, because each one does change you and changes your perspectives. Because ultimately, the biggest takeaway is that no matter how much I think I know this stuff and know this stuff. Well, and I've been working on energy issues for over 30 years now. And so, you know, I always end up thinking that I know the answer. What we discover is that, you know, there's not a single answer, there are many perspectives. And if you can combine knowledge with multiple perspectives, then you can come up with something that's hopefully going to be closer to that, you know, to that truth, or whatever you want to call it. My big learning is that every time you go into something like this, you go in with an open mind and an open heart. And if you do that, and you're listening to others perspectives, then you're bound to land on something that's a hell of a lot smarter. And then what you initially thought coming into it?   Dan Seguin  05:02 Okay, cool. Now, you were appointed chair for a recently formed Canada electricity Advisory Council. Can you tell our listeners who's on it? What is the mandate? And just how big of an undertaking is this?   Philippe Dunsky  05:19 Sure, I can start with the last question, by the way, that the undertaking, it's a really big issue, it's a really big challenge. On the other hand, the undertaking itself is time limited, it's a 12 month thing. So I'm a pumpkin and I turned into a pumpkin in May. It's been five months now. So I got another seven to go. From that perspective, that's the timing that we're looking at. Okay, Council itself is a group of 18 Canadians from across the country, every single, every single province, no exception. It's, it's extraordinary mix of individuals with an extraordinary mix of experience and perspective. So I'd say roughly half of council members are either current or former utility executives. The other half is a bit more of an eclectic mix of former regulators, we have people involved in the power production side of things, we have first nations leaders, so indigenous leaders, and a couple of others with different perspectives to bring to the table. But the really important thing here, I think, is that you're looking at the leadership level from every single province across the country. And that makes for really, really enlightening and challenging conversations as well. And then I guess you asked about the purpose or the mandate of the council. So I'll put it at a very, very fundamental level as a country, we're trying to largely decarbonize electricity by sometime in the middle of the 2030s. And we're looking to grow electricity, very substantially to decarbonize the rest of the economy. By 2050. That's that dual set of goals is at the heart of our mandate. And our mandate is to figure out what the feds can and must do. And at the same time, what can and must be done by others in the country, to help make this an easier journey, a more affordable journey. And ultimately, a more successful journey on the way there.   Dan Seguin  07:22 Okay, great segue here. Now, with respect to Canada's goal to achieve a 100%, Net Zero electricity system by 2035, you stated, "Is it better to optimize than maximize? Can you maybe break that down for us? And can you give us some examples?   Philippe Dunsky  07:41 Yeah, sure. I mean, you know, what I mean by that is, if all we do is say we want to decarbonize, there are many, many paths to do that. And, you know, we can say, hey, we're gonna, we're just gonna build, build, build, build, build until there's no tomorrow. And we could probably get there, doing nothing but that, but we'll get there in a less affordable way, than if we really think through the intricacies of what needs to be done. Yes, on adding, also on subtracting, so actually becoming more efficient in the way we use energy, relying more on consumers' involvement in the marketplace to achieve some of those goals. I just think there are quick ways to get to the goal, that ultimately, are going to cost too much and or create reliability issues. And if that happens, there'll be a backlash. And we'll never get to the goal. Alternatively, there, they're thoughtful ways that maybe aren't exactly the way we've always done things in the past, but that involve a lot more complexity and being able to wrestle with complexity and stuff. But ways that are focused on keeping this as affordable as possible, ultimately, for everyone across Canada, making sure that we do this in a way that's reliable, so we can always count on electricity being there. And in doing it in a way that actually involves some cooperation, as well.   Dan Seguin  09:04 So the electricity Council fulfills the minister's mandate to establish a pan Canadian grid Council. How viable is a pan Canadian electricity grid? Or are you seeing your movement in regional interconnections?   Philippe Dunsky  09:22 Yeah, so it definitely looks regional. Let me be really clear about that. And I know the original Originally, the name for the council was supposed to be the pan Canadian grid Council, as you pointed out, you'll also notice it, it was not it does not have that name. And there's a reason for that. And, and I will say, you know, and I've said this publicly many times, I don't believe that that's the right answer. We definitely need a lot more cooperation. at the regional level. There are a lot of opportunities for provinces to exchange more to continue exchanging with the US by the way, and this isn't, you know, we're not caught within, within our borders. So we have to do more on the cooperation side to keep costs down again, as low as possible to make this as smart and thoughtful and as achievable as possible. But that doesn't involve, you know, I love the old Coast to Coast Railway analogy. It's nice, it's working for railways. We're not talking about a single grid that goes coast to coast that's just not in the cards.   Dan Seguin  10:28 Now, for those who are not aware, can you tell us about your firm, its purpose, and what makes your approach unique, and particularly effective?   Philippe Dunsky  10:40 Sure, I mean, I'm thrilled talking about my firm. So these days, I spend so much time talking about look Council, which is kind of like my evenings and nighttime job, or evenings and weekend job. But my day job is running my firm, my firm is a group of over 50 professionals. Now, I think we're about 55 now that are dedicated exclusively to supporting clients in their clean energy transitions. And our clients typically are utilities and governments, increasingly large corporate clients as well, across Canada and across the US. So ultimately we work with utilities and governments that are in the throes of this energy transition, that are trying to figure it out. They're trying to find a way to help their customers navigate through it and a way for themselves to navigate through it, to define what the business case is for them and what their proper role is in it. And, and then we also have helped them in some of the nitty gritty. So, you know do you get customers involved on the demand side management side to reduce the pressure on right on the big build out? And all the capital is involved there? You know, what do we need to do to electrify vehicles, for example. So we've developed for some places, charging, charging infrastructure plans and charging infrastructure, business, business plans, strategies, investment plans, we work with, with our, with our customers in helping helping to decarbonize buildings through whether it's direct electrification, or hybrid heating systems without just the natural gas, depending on the on the need, we work with to decarbonize industrial loads, as well. And oftentimes, we're working with our utility customers to help them help their industrial customers decarbonize. So all of those things, and more and of course, planning out the whole transformation of the electricity system on the supply side, is a big part of it. That's a lot of what we do. It's hard to put in a single sentence. But the interesting thing, I guess, for us is, you know, ultimately, we're a consulting shop that is exclusively focused on the clean energy transition, we do nothing other than that. And, and I think that makes us pretty darn good at it.   Dan Seguin  13:02 That's perfect. Phillippe, your company emphasizes support in four focus areas, buildings, mobility, Industry and Energy. How were those identified? And can you maybe provide some specific projects or initiatives that have made a significant difference in the sector's?   Philippe Dunsky  13:25 Yeah, sure. And those sectors are, you know, 80 to 90%, of the energy equation, right. So they've grown over time, in a very deliberate manner, we started out working on the building side of the equation. So you know, what we call DSM or in Ontario, you call it CDM. Just to be different. But so we started out working on that. And then over time, we added mobility, especially electric mobility to our portfolio of expertise, and then built out from there, including on the generation and TND side, in terms of some examples. I mean, I'll be honest with you, we do well over 100 projects a year now. So there are a lot of different ones with a pretty large variety. But for example, I actually just came back from meeting with one of our clients, a large, large electric utility, where we've helped them to revamp their whole CDM approach. So that's, you know, from top to bottom, on the strategy side, on the regulatory side, and then on what the programs actually look like and how they operate and who they involve. In Ontario, we actually completed something I think is absolutely fascinating. I really enjoyed reading it. And that was a study of the potential of Drs. So distributed energy resources in Ontario to essentially keep the lights on, you know, we found 1000s of megawatts of exploitable resources there that you don't need to build because they're already there on the customer side of the meter. So stuff like that. We've worked with a lot of states in the US including California and New York designing, designing measure is to help their customers finance, the transition on their side, we've done a lot of work with, with utility executives helping them think through the strategy side of this, how am I going to actually the change management? How may I change my own utility to go from what it was in that steady state environment of the past 75 years to something that is a completely different beast in a very much more dynamic world. And it's focused on customer service and, and focused on transitioning the energy system as a whole. So, again, a pretty broad array of, of projects, but all of them. Absolutely. Absolutely exciting. And, and fascinating for me to be involved in and learn from.   Dan Seguin  15:45 Okay, now, wondering if you can speak to the importance of responsible and sustainable practices in the clean energy sector? And how has your company prioritized these principles in his work?   Philippe Dunsky  16:00 Yeah, sure. I mean, I mean, look, the world right now is looking to the energy sector to lead and to transform itself. And as we do that, you know, leaders have to have to walk the talk. So, you know, I'm, I'm very proud that most, if not all of my clients are doing that right now within their own operations. And my firm does that in our operations. I try to do that, in my own life, I've been driving nav for seven years. Now, it's a great way for me to, to, to lead by example, but also, quite frankly, to get a head and on the experience curve, and actually understand from personal experience, all right, what are the challenges of of EV ownership and what needs to happen to make it a more seamless process? So you know, that's on the personal side, my company, we're actually a B Corp. So we went through a process to be certified by an independent organization that looks at all of our practices, from soup to nuts. And in our score, our B Corp score has increased. Year over year, I think we started out somewhere about 80 Something points, and now we're at 119. So you know, it's just a process of continuous improvement, just like, just like all of our clients have to have to do.   Dan Seguin  17:12 Okay, cool. Now, we all know, there's always more every country can be doing to combat climate change. But it's complex. In your opinion, Philippe, how does Canada compare? Is it on the right track, and focusing its effort on the right initiatives?   Philippe Dunsky  17:34 Yeah, I think it's, I think Canada is, is definitely moving in the right direction. I think there have been a lot of very important policies brought forward over the past several years that I think, bring us forward. Are they all done exactly the way I would like them to be done? No, if I had a magic wand, would I do it a little bit differently? Probably, but directionally there. Actually, I think we're heading there. You know, that being said, it's a long and winding road. Right. And it will be for the next decade. So there will be setbacks, and there will be things that we're doing that are suboptimal. And that's a little bit part of life. So my job and the role I've kind of given myself and my firm is to help make that path as straight and narrow as it reasonably can be. But you know, recognizing that this is a big learning process and, and mistakes you're gonna make for sure.   Dan Seguin  18:31 Now, Philippe, what are some of the biggest challenges or even threats to achieving a clean energy future in the timeline set out by scientists and the government? How is your company positioned to address them?   Philippe Dunsky  18:46 The biggest challenges and threats and I'll decouple those questions, okay. Because I think that, from my perspective, there are enormous challenges. There's first and foremost, a challenge of time, right? Because what we're talking about if we're talking about, you know, getting to net zero or something like it by 2050. I mean, that's a single generation. So we're talking about literally transforming the backbone of modern economies in a single generation. That is, number one, because frankly, that's never been done before. We've done it within sectors, right, we've done we went from, from horse drawn carriages, to to you know, horseless horseless carriages. And you know, we've, we dumped manufacturer, gas and went, went to natural gas, and we've done individual changes like that before. We've never done all at the same time dealing with that and getting it done. The single generation is a race. And so I do think that time is probably the number one challenge number two challenge. And, you know, if you really take a take a step back here and think about what we're talking about it, it's largely from an economic standpoint, we're largely moving from optics to capex, and there's we're largely it moving from a context where whether it's utilities, or business owners or homeowners, today, we pay our bills, you know, we're buying fossil fuels, right, we're buying and burning the energy that we consume. And so that's an OP X thing. Now, what we're talking about is increasingly stuff, that's just all capital, if you think of, you know, going from a gas plant to, let's say, a wind farm, a wind farm is, you know, it's once and done all of the entire cost for next 20 years, or 95% of it goes in the ground on day one, that's moving objects to capex, it's a really big change. If you're thinking of it from a homeowner perspective, we're talking about, let's say, take my example, you know, I bought an Eevee, my Eevee cost a lot more than that my previous gas car did. On the other hand, I'm paying a hell of a lot less to keep it up to optics to capex. So there's a real challenge around getting enough capital for all this to happen, whether it's for large utilities or down to an individual homeowner or car owner, I think that's a real big challenge that we have a couple more, maybe I'll, maybe I'll stop there. And then the things that my firm is doing to address those, I mean, look, like I said before, on the timeline side, everything we're trying to do is just minimize errors, we're not gonna eliminate them, but minimize errors. So that that line between here and there can be as straight as possible, and as least painful as possible on the capital side, that's a very specific thing. But we actually do a lot of work developing innovative financing mechanisms that utilities and governments can offer to homeowners and business owners, to allow them to have access to the capital that they need, as they tried to save money on the operation side. So those are, those are a couple of them, anyhow.   Dan Seguin  21:57 Okay, Philippe, what do you want Canadians to know about the country's transition to clean energy that they might not already know or be aware of?   Philippe Dunsky  22:10 You know, I think, I think everyone is aware that this energy transition is really big, and it's gonna be really hard. Maybe the one thing I'll add on to it is, there's a lot of benefit on the other side of this. So a lot of benefit, you know, what we're talking about ultimately, is, is transformative in nature, it's the sort of thing that's happened. I'm thinking outside of the energy sector, but just holistically, these kinds of changes have happened a few times in the past 100 years or so. And they tend to always be ultimately about moral leadership to start. And so I think we need to think of this, first and foremost from the perspective of moral leadership, which is something that is one of the reasons why Canada has such a great, strong brand around the world, because we punch above our weight on the great moral issues of the times. And that was true when we went to help out Europe during World War Two, and that was that true. And we went Mulrooney led the boycott of South Africa under apartheid. I mean, we've stood up when we've needed to, that has positioned this country internationally in a way that I don't I'm not sure that we fully measure. This is one of those times. And so being at the forefront of this, I think is extraordinarily important for our country as a whole. That being said, there's also some really economic benefits at the end of this and flip it on its head to there's some real economic costs and risks if we don't do this, and if we don't get it right, well, one thing, one thing I'll point to, I remember about 10 years ago, being in conversations with some provincial governments about the possibility of governments eventually taxing imports of our products, if they're too carbon intensive, and the idea sounded a bit crazy back then we're recording this today on October 30 29 days ago, on October 1, Europe's carbon border adjustment mechanism came into effect for the first time. And that is effectively going to tax import of products from everywhere around the world based on their carbon content. So if we get ahead of this fast, if we succeed in this, if we lower our carbon content of what we produce, we've got a hell of a nice economic advantage at the end of it.   Dan Seguin  24:33 Now, what advice would you give to an aspiring entrepreneur or those looking to make a positive impact in the clean energy and climate sectors?   Philippe Dunsky  24:48 You know, my advice is it's gonna sound a little wishy washy, but it's just figuring out what you're great at. You know, everyone's great at something different so I have a hard time. I'm providing really concrete advice to people I don't know personally, but everyone's got their magic. Everyone's got their special exceptionalism. I think it's important to know who you are, know what you really like to do know where you excel, and then whatever that is, to the extent that you can bring that to service of a greater cause, whether it's climate, whether it's portability, whatever it is, I think that's just a beautiful thing. So I encourage everyone to ultimately lead a purpose driven life and, and lean on their own strengths wherever they may be.   Dan Seguin  25:35 Okay, that's fair. Lastly, Philippe, we always end our interviews with some rapid fire questions. Are you ready? Maybe. Okay, here we go. What are you reading right now?   Philippe Dunsky  25:51 Right now I'm actually sounding nerdy but I'm actually reading the CIA's 2030. Outlook, the latest 2030 outlook by the International Energy Agency. Absolutely fascinating read. If you're a nerd, like I am about energy.   Dan Seguin  26:04 Now, what would you name your boat? If you had one? Or maybe you do have one?   Philippe Dunsky  26:10 My boat? My boat is a canoe. And what would I name my canoe? I'm not sure. Maybe I named it the Power Canoe. One of the reasons I love canoes, by the way, is they're probably the most efficient way of getting from point A to point B on water. So I'm a big fan of energy efficiency and, and a canoe is just that.   Dan Seguin  26:31 Who is someone that you truly admire Philippe?   Philippe Dunsky  26:35 Oh, goodness, I admire so many people, I couldn't come up with a single name there. You know, I work with a lot of leaders who dedicate their time and energy and excellence to, for public purposes. And every single one of those I'm in deep admiration of, I'll maybe add one other group, the folks I work with here in my firm. I've never known a group of people as dedicated and passionate and smart and curious. As they are, they do inspire me.   Dan Seguin  27:05 Good, good. Okay. What is the closest thing to real magic that you've witnessed?   Philippe Dunsky  27:10 I'm from Quebec. So I'm a big fan of the circus, the modern circus, whether it's Cirque du Soleil, Cirque Éloize or les Sédois de la mayenne, they always amaze me and I'll always leave me spellbound.   Dan Seguin  27:24 Okay, next, as a result of the pandemic. Many of us are guilty of watching a lot of Netflix or other streaming platforms. What's your favorite movie or show?   Philippe Dunsky  27:38 You know what, I watched many different Netflix shows. These days. I'm just trying to think what's in bridgerton would be one of them right now. I'm really enjoying it.   Dan Seguin  27:52 Now, lastly, Philippe, what's exciting you about your industry right now?   Philippe Dunsky  27:58 What's exciting is the same thing that's exhausting me. And that's the pace of change. It's just an extraordinary time right now. And I'll tell you what's really exciting me is that five years ago, because this is all I do. Right? I'm a one trick pony. So I think about this every day. Five years ago, I felt pretty alone in seeing and understanding the pace of change that we needed today. I feel like pretty much every leader I speak with is very clear eyed about how big this is, how fast it's gotta go, the challenge that it represents, and the near the you know, the knowledge that we need to get going and get going in a big way. So that excites me.   Dan Seguin  28:37 Now, if our listeners want to learn more about you, or your organization, how can they connect?   Philippe Dunsky  28:44 Well, my organization's website is very simple. Dunsky.com. That's probably the easiest, easiest way. And if you want to connect with me, try [email protected] or my own email. The simplest email in the world is [email protected].   Dan Seguin  29:05 Well, Philippe, this is it. We've reached the end of another episode of the thinkenergy podcast. Thank you so much for joining us today. I hope you had a lot of fun.   Philippe Dunsky  29:15 It was fun. Thank you. I love your questions.   Dan Seguin  29:18 Thanks for tuning in for another episode of the think energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests from previous episodes, visit thinkenergypodcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

Summer rewind: What role do communicators play in motivating change? Specifically, how can they move their audiences to take action against climate change? In thinkenergy episode 122, we delve into the world of climate communication with Amber Bennett, Deputy Director of Re.Climate. Explore the driving forces, opportunities, and challenges of inspiring climate action—from bridging research to practise to empowering change. Listen in for an insightful conversation on shaping a sustainable future. Related links Amber Bennet on LinkedIn: https://www.linkedin.com/in/abennettyyc/  Re.Climate: https://reclimate.ca/  Intergovernmental Panel on Climate Change: https://www.ipcc.ch/  Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-8b612114/ To subscribe using Apple Podcasts:  https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Check out our cool pics on https://www.instagram.com/hydroottawa   More to Learn on https://www.facebook.com/HydroOttawa   Keep up with the Tweets at https://twitter.com/thinkenergypod Transcript Trevor Freemon Everyone, well, it's officially summer. And it's been about four months since I took over the mic as the host of the think energy podcast, which is kind of hard to believe. It's been really fun having great conversations with great people in the energy sector. I now mostly know my way around the recording equipments and the software, and really feel like we're kind of just getting started and looking forward to where we go from here. That said, the think energy team is taking a break to recharge over the next few months, but also to plan our content for the fall. So stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan second, as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well, wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening.   Dan Seguin  00:06 This is ThinkEnergy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders, and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey, everyone, welcome back. Did you scroll through the news this morning? How many of those articles that you skim covered a topic related to climate change? I guess it was probably a few. It seems. Every couple of weeks there's a new story dominating the headlines about forest fires, hurricanes, floods, heatwaves, and more, both here in Canada and abroad. We are seeing firsthand the effects of climate change and As consumers, we are receiving information about it. Everywhere we look. Have you ever thought about how you are being communicated to? How is climate change presented? What wording was used? And why? And are their calls to action? How does it make you feel? think not only about news articles you read, but also about documentaries, podcasts, Hollywood movies, right down to your everyday life. Think about the newsletter you receive from your municipality. The assembly instruction on the last piece of furniture you purchase, or this section on your favorite clothing brand, website about their sustainable practice, communications surrounding climate change are pretty much everywhere and the need to be. In June of 2021, the Canadian government introduced the Canadian net zero emission Accountability Act, which puts into legislation Canada's commitment to achieve net zero emissions by 2050. Different companies across the country are making their commitment, much like we did in 2022, when we committed to leading the way to a Smart Energy Future by becoming net zero by 2030. The push on to stop the damaging pollution emitted into the environment on a daily basis, namely caused by burning fossil fuels. Scientists are urging that this is crunch time. So if you haven't already, now is the time to hone in on how and what you are communicating to your customers. So here is today's big question. What role do communicators play in motivating change within their audiences to take action against climate change? Our guest today is Amber Bennett, Deputy Director of Re Climate, Canada's first climate communications and Engagement Center. This new organization launched in 2022 brings together Canada's leading climate communication academics and practitioners, and aims to help communicators create strategies that inspire the public to support climate action. Amber is one of Canada's top climate communication strategists and capacity builder who works with groups across the country bridging gaps between research and practice. She led the groundbreaking Alberta narrative project and supported much of the foundational work to pilot and build reclaim it. Amber, thank you for joining us today. Amber Bennett  03:54 Thank you for having me. Dan Seguin  03:56 Amber, maybe you can start by telling us a bit about yourself and Re Climate How did you get into climate communications? How did Re Climate come to be and what does it aim to achieve? Amber Bennett  04:09 Okay, I'll try to hold all of those questions at once. Well, I am based in Calgary, Alberta, which may seem like an unlikely place for some for the executive director of a Canadian organization or Canadian center focused on climate communications and engagement at Carleton University. But that's where I live with my family. And what to say? Yeah, I mean, I think I've been circling around climate communications for a very, very long time. You know, the the mind has a funny way of making sense of things in retrospect, but I started with a Bachelor of Science and then I moved on to a public relations degree and then I worked with the mayor of Calgary on the one of the I forget which numbered cop, but it was a Copenhagen. And I think that was really the first time I began to think about what, what is climate change and had a certain kind of exposure to the, to the, you know what the challenge was and what not. And when I saw I kind of went on, and I did a master's degree. And it was when I had needed to choose a topic for my master's degree when there was the catastrophic flooding here in Calgary. And there is this, like, amazing paradox where the, you know, Calgary Stampede, which is the epitome, I would say, of the, you know, kind of old boys club. And when that happened, when the floods happened, their motto was come hell or high water come hell or high water, they were going to, you know, produce the show. And at the same time, one of the readings I was doing as a part of my master's program was also titled come hell or high water. And it was really about the science of climate change, and why it is making it so difficult. Why is it so difficult for humans to kind of wrap our heads around it. So fast forward, I completed a master's, and then did a series of really interesting projects. I did some work with a group out of the UK called Climate outreach, which is focused on climate communications and engagement as well. And then started working with a group of people here in Canada to set up a similar center or similar organization that would focus on supporting climate communicators, helping to kind of bring together the research that was happening, as well as the practice. And so that's really why Re Climate it is set up to do, we're really dedicated towards advancing the practice of climate communications and engagement through research, training, offering resources, pulling resources together, strategy, and developing strategy with other types of practitioners, as well as convening networks of both scholars, as well as those people who are kind of out there in the real world doing campaigning and advocacy work and trying to, you know, communicate with citizens and whatnot. So, that's kind of where we're at. Dan Seguin  07:34 Now, Amber, it sounds like Re Climate, is a very diversified organization that brings together experts in social science, Public Affairs, and science. What kind of professionals work together in this environment? And what does it each bring to the table? Amber Bennett  07:55 Love this question. So Re Climate brings together I think I've said it research and practice. And so you have those practitioners who may be doing public engagement campaigns, they may be working for utilities, they may be working in local governments or other kinds of government, they might also be working in advocacy organizations. And so they often don't have the time, or I would argue the luxury of going into, you know, latest academic journals, or even, you know, kind of other thought leaders who are publishing in the field. Why? Because they're busy, they're doing the work. And so, you know, that kind of takes a lot of time to kind of go in and look at the research, track it down, make sense of it? They're also, I would argue, very few who have the time to do an evaluation, like after they've done something, what did we learn from it? You know, What, did we make a difference? You know, what kind of impact are we having, and similarly, just getting together with other folks, right, and talking about it and sharing what they're learning. So that's kind of on the practitioner's side. And so, you know, when we say we bring or convene networks of people together, we're really trying to do that, you know, we're trying to provide resources, synthesize, you know, research, both, perhaps, you know, it's public polling, or maybe it's social science, you know, what's happening in in, that's relevant, but also bringing people together to share with each other and learn with each other. So that's kind of that practitioner side. And, you know, there's also, I would say, sometimes a culture where people feel like they're competing with each other, you know, certainly within the charitable sector. So kind of, I think, for those folks who are coming in, who are kind of in the field, having that support and someone who's doing In the work on their behalf to kind of make sense of synthesize, pull it in together like yours, your five tips here, the things you need to do. That's extremely helpful. And then on the flip side, I think for researchers, you know, they're, they're kind of passionate, there's a reason why they're there thinking or trying to understand, you know, how to better engage people, or what's the right framing, or what are the values or whatever it is, because they're passionate about it. So by being able to kind of bridge from the practitioner world into a more academic or into a research field, we're able to just give people real world challenges. It's like, here's why practitioners are actually struggling with, you're an expert in this, please talk to us about it, or please, you know, this is the kind of information that they need. So, you know, kind of the practitioners, I would say, Bring the complexity of the real world, right, that we're dealing with real people, resource constraints, you know, various kinds of issues and whatnot, whereas researchers bring the kind of precision of being able to look at something with a whole body of understanding behind them to be able to kind of see, well, here's what may be operating within this situation, here's what we know about it. And here are some other kinds of interventions or approaches that we might be able to take. I don't know if that exactly answers your question. Maybe the scientists part, I would say they bring the public trust. Right. So whenever we're polling, you know, consistently, scientists come up on top as having high levels of public trust on climate and energy transition. And so I think that they bring that kind of authenticity. And, you know, they're not there, they're often unpolitical, right? They're not seem to be benefiting, you know, personally from talking about it. So they're really effective messengers. Dan Seguin  11:57 Wondering if you can share some insight into what the average Canadian's knowledge on climate change is? How much do they know about the main causes and the path forward? Amber Bennett  12:14 Well, I would say that Canadians probably know a lot about climate change. But what we measure, it's a little bit different. So when, and I would encourage folks to take a look at some of the reports that we have published on ReClimate.ca The one that I'm, you know, I kind of go back to was published this year, or maybe it was last year. But within these reports, we basically look across 65, or more, either private or publicly available surveys, or public polls or whatnot, and we kind of do it a roll up of okay, so it's not just one survey that has said, this is multiple surveys that are showing kind of trends and themes in in where the Canadian beliefs or attitudes or or mindsets are. So when you do that, and when we looked across, you know, 65, or so what you can see is, is that, even though you have the majority of Canadians that would say yes, climate change is real, and it is happening, almost half of them attribute both natural and manmade causes, you know, attribute the cause of climate change due to natural causes as well as as manmade. And so why is that important, is because when we get into the conversations around solutions, then without the kind of foundational understanding that burning fossil fuels creates pollution, which creates a heat trapping blanket, which is heating our planet, and causing all of these extreme weather events and natural disasters that we're seeing. Without that kind of clear understanding that burning fossil fuels is the cause of climate change. And when you get into the solutions, and what people actually have to do about it, the conversations a bit more, there's a lot of confusion, or there's a lot of room for confusion, which is kind of what we're seeing and I can talk a little bit more about that. So you know, I spend a lot of time in focus groups, and this kind of conversation comes up. So when we talk about solutions in the path forward, you talk about climate change, and you start to have discussions around what you are doing, you know, recycling will often come up, plastics will often come up. There's a whole kind of suite of things that people are doing, but very few people are able to name a particular policy or real intervention that you know, that will address some of the root causes. And we people on this podcast may not be like, Hey, why really. But you know, there are a lot of different people and for many climate change, even though they may be living within the impacts are the, you know, experiencing in their daily lives, they have many other kinds of concerns and priorities that are happening at the same time. So what I would say is that Canadians believe that climate change is happening, there is at least half that are uncertain, or would attribute it to both natural causes, and manmade causes. This kind of understanding of burning fossil fuels, the trapping blanket, you know, that's not well understood by many. And so they're kind of subsequently stopping burning fossil fuels, as a path forward isn't clear, as it could be, or, or should be at this point in time. And maybe the other thing I if you, if you'll let me, the other thing I would say is, is that, you know, Canadians consistently report, when you ask them very high levels of concern about climate change, right? Most people can see forest fires, you know, that's how we are making sense of what climate changes. It is through these kinds of experiences, either directly, or our experiences of seeing, you know, extreme weather and natural disasters. So people are expressing very high levels of concern. But if you ask, unprompted, what are you know, what are the issues that you're most concerned about? It often will address climate change as mentioned Much, much farther down on the list. Right. So, affordability and access to health care, cost of living, housing, there are many other issues that people are faced with and dealing with in their day to day lives. Dan Seguin  17:18 Okay, see the term movable middle mentioned in reports and on the reclaimed site, what is the movable middle? And why is it so important? Amber Bennett  17:34 Great question. And I feel compelled to say that I think that term movable metal is used differently by different people. I think within the context of, you know, the work that we do, it kind of comes out of, you know, some of the themes that I was talking about in the last in in the last question or last answer. It's this idea that, you know, people are kind of undecided. Or they're conflicted about an issue. So they could move either one way or the other, but they're not at the moment. oppositional? Right. So if you think about, you know, a broader population, there is a segment, you know, of Canadians, whose identities are really built around the idea that they don't believe in climate change. They're not going to support, you know, climate action and whatnot. There's also on the other side, a whole group of Canadians whose identity is built around me. I'm a climate activist, and I'm a climate advocate. And you know, and I'm an environmentalist, and so they're on the other side, but most of us just kind of live in the middle. Some are more well informed than others. But for the most part, people are concerned, right in the middle. They have they, you know, when they ask, yes, we want the government to act, we are highly supportive of it. But when it comes down to it, it's this tension around the fact that because they may not be well informed, or not thinking about this, they have many competing priorities. You're kind of undecided, or sometimes they're just conflicted about an issue. Right? Because on the one hand, as an example, yeah, I think we absolutely need renewable energy. We need lots of, you know, solar panels, I just don't want them in my house, or we need lots of, you know, solar, renewable solar farms. I just don't want them all over the landscape that I cherish from my childhood. So there are many things that you know are underneath that are operating underneath for people that kind of create some conflict for them. So people, when we talk About the movable metal, really, I think what's important is to acknowledge that most people are concerned. They want when they support action, but they're undecided, potentially about one particular aspect or issue of it. Or there's some other kind of thing that's happening for them that's creating a conflict. Or they're kind of uninformed. So, you know, I think that you know, why an example? Or rather, I'll back up that uninformed piece is particularly important right now, as we see more and more kinds of organized misinformation and disinformation. Right. So as an example, when I'm in focus groups, I can predict with very, you know, a lot of certainty, what are some of the kinds of key narratives that are coming to the surface where people are kind of undecided? One of them might be, well, EV batteries are actually worse, you know, for the environment than, you know, driving a car, or there's no way that we're going to be able to electrify everything the grids can't support. Or it may be that solar panels actually create more emissions when you produce them than they save in their lifetime. So these kinds of things that are very dominant are kind of recurring pieces of information. And when people who are not thinking about this a lot or deeply, as much as maybe you were, I are people who are listening to this. So when people encounter these, this kind of information or confusion about what are the actual solutions? They really don't know what to think. Right? So like a third of us sit within that category, right? If I actually don't know how to make sense of the information that I'm hearing, right, and I don't trust so much of it. Because I know that, you know, I know about misinformation, I know that I shouldn't be, you know, you know, trusting everything that I hear, etc. So that's kind of the deal with the movable middle, right? So they believe climate change is real and not climate deniers. They just may be conflicted or undecided, or just not, you know, as informed because they're not thinking about it on a daily basis. Dan Seguin  22:32 Now Amber, why is it important for the average communicator, like those in the energy sector, for example, to better understand the strategy behind climate change communications? Amber Bennett  22:45 Yeah, um, I think because climate change is a super wicked problem, and is really complicated. And maybe me rambling on for the past 20 minutes might give folks a sense of the things that, you know, we were trying to think about and grapple with all at the same time. And so I would say that, in other cases, although arguably, I would argue that information, probably doesn't work it in on any issue. But what we do know, is just giving people information, they're not, you know, people can't reason their way into kind of behavior change. So, you know, we live within systems. You know, we live within communities where, you know, we're surrounded by friends and family, we see ourselves as kind of certain types of people. There are all of these kinds of social needs and emotional needs that humans bring to the table, that climate change communications, and I would argue, probably any good communications needs to attend to. So this sense of belonging, right, so I belong to a community. Other people like me think and act this way, or I expect other people like me to think and act this way. Being able to understand even what the problem is can kind of create shared understanding so that people who are making decisions aren't making decisions that don't consider you that kind of shared understanding peace. People need a sense of efficacy, control in their lives, they need some agency, they just don't need someone making all these decisions on their behalf without any involvement. You know, people want to be good people. And to be able to ask questions and to challenge things that are going to impact their lives without being dismissed as a climate denier or shamed or whatnot. And people trust others for different reasons, right. So scientists are highly tuned lasts. politicians aren't big corporations aren't, right. But the ones who are often leading this conversation in public are big corporations and politicians. So all of those are the things that we need to attend to when we think about, you know, climate communications, and because it's such a complicated problem, and extends to so many aspects of our life. And to be fair, there's a lot of organized opposition and strategies to create polarization to create misinformation. There's a lot happening all at the same time. Dan Seguin  25:43 Okay, let me ask you this, what effect does it have to all be on the same page? Amber Bennett  25:51 I often give the analogy of an orchestra, right, where we all have the same song sheet, but we're all playing different instruments. And part of that is, you know, there is a role for the government in setting regulation. And there's a role for activists and advocates to be, you know, opening up new possibilities, holding governments and corporations to account. But actually, we also need businesses to be building out the products and the services and the and the things that we'll be using in our lives. And you need all of these different actors operating all at the same time. And, you know, to live, I guess, within an ecosystem, so I'm very skeptical of how one message is the efficacy of one message, I think that really what is helpful is if people are exposed to and have the ability to make meaning out of climate change, and out of energy transition through many different parts of their lives, and they actually have many different avenues to talk about it and to create, you know, a shared understanding of what they want for their future, or where we're going. Dan Seguin  27:23 Let's move to electrification, and renewable energy. Cool? These are important pieces of the world's response to climate change. For those in the energy sector who have a direct relationship with electricity consumers, is there a certain messaging that we should be sharing with our audiences? Amber Bennett  27:47 Such a great question. I might change, I might have a different thought while I'm making a cup of tea, you know, in a couple of hours from now. But I think that there is a very, goes back to the question that we talked about with literacy. And also goes back to some of the things I mentioned around people needing to have a sense of control in their lives. Right. So what we know from the research is that people's motivation to do something as a whole has a lot less to do with their perception of risk than it does there because their perception of their ability to act, and that that action will make a difference. What people really, I would say, based on all the things that I look at and read and whatnot, want is a place to act that makes sense. And that is relevant to their lives. So I think for folks who work in electrification, work in renewable energy, a part of what we need right now is both to fill in all of the pixels around, like, where are we going? What is this going to look like in my daily life? What are the things that make sense for me to do right now? And how are the things that I'm doing making a difference within, you know, the broader community that I know and love and want to make sure it's safe and prosperous? And all of those things? So I think what we're, what we need, in part, are those people who are responsible for infrastructure, for services, for that kind of daily life to start filling in the pixels of what is this going to mean? Because people get a little stuck on, like, blind faith. We're just going to hand it over and other people make decisions. People want to have a conversation. They want to have a space where they can kind of create a shared understanding, right, like a public imagination of like, where are we going? And what's it going to be like when we get there? And what is it going to need in my daily life? And so I think that there's that part, like, what is this going to look like? And then I think the other part is, what are you asking me to do? And how is it gonna make a difference? For me and for my community, Canadians are very generous, right? They're willing to do stuff, even if it doesn't benefit them, if they really believe that it'll, you know, benefit the broader community or collective good, they'll step up. But I would argue that we haven't done a really good job of giving people tangible, practical, relevant things that do make a difference. Neither have we done a great job of filling out the vision of what this is gonna look like, right? It's kind of a little bit like a cliff at the moment, right? We're all going to transition to renewables. And we haven't filled in, what is that actually going to look like? Right? Am I going to have a gas station at the end of my street? I don't know. What is it going to look like? That's what I would say is storytelling, right? What's the story of what this is? How is this going to happen? And what it will look like when we get there. Dan Seguin  31:27 Okay, Amber. I'm not sure if you're aware, but Hydro Ottawa has committed to being net zero by 2030. Does this kind of messaging resonate with the general public? Are there best practices in how to communicate this type of message in order to influence and maybe even promote change in our community? Amber Bennett  31:51 Well, I would say if we kind of got back to, you know, when we think about Canadians, right, so I think that you've got a little section of folks who sit on one end, who net zero by 2030 makes a lot of sense. They understand what Net Zero is, they understand why you've chosen 2030. They understand what getting to net zero, you know, even means, however, it's likely that a section of those people are kind of skeptical. Why? Because they've been hearing a lot of targets, and not a lot of action, you know, for many, many decades. And then, so that's, you know, that one group, right, we start to see kind of dropping, you know, belief that, you know, it's possible, or that's going to happen. And then you have that whole other group in the middle that I was talking about, where net zero means absolutely nothing. The word the language, net zero means, you know, I'm being a little bit brutal, but it's true, right, where net zero doesn't really mean a whole lot. And, and neither does 2030, or the importance of it. And I think, you know, I sitting in a boardroom or a meeting room the other day, and we're talking about targets, and it really struck me when the person on the other side said, we know that this is ambitious, and we know that it's impossible, but we have to say it, because it's actually what science requires of us. These are not a political target, it's actually a scientific target, that we need to reduce emissions by this amount by this period in time, even if we'll never get there. That's what science requires of us. So I think all that to say, targets, I think are very helpful for administrators, for policy makers, for business leaders, etc. To help, you know, turn the ship, and to help start getting the kind of resourcing and planning and whatnot in place. But for the general public, what they actually want is what we were just talking about, tell me where we're going and tell me what I have to do. And tell me why it makes a difference. Dan Seguin  34:17 Cool, Amber. You were a co-author on an incredibly helpful document entitled, climate messaging that works, talking about energy transition and climate change in Canada, which outlines the concept of message triangle. For me, it was a simple takeaway that could be immediately implemented into any communications surrounding climate change. Could you share the coles note of the message triangle with our listeners? Amber Bennett  34:50 I can, and I would love to. And I suspect that, you know, there'll be parts of what I'm about to say that begin to resonate with some of the past things that I've said or are connected to. So really in a triangle, the underlying principle is that we're trying to create a whole story or a whole narrative for people. And that has a lot to do with how human beings and how we have evolved and how we make sense of the world, we make sense of the world through narrative and through stories. And so when we just give people one piece of something, it doesn't satisfy the way that we have been trained. Since, you know, the, since the beginning to kind of make sense of the world. So what we want to do is we want to give people a challenge that has to either be overcome, or that we're at risk of losing something. So there's a challenge, there's a choice that we have right now that we need to make. And then there's an opportunity. And if we can hit each piece of that triangle, what we're doing is we're creating a whole story for people, which allows them to make sense of why are you taking my time? And why should I listen to you? So you know, as an example, when we talk about the challenge, you know, part of this is really, I think, being more clear about the cause of climate change. But also, what are some of the challenges that we're seeing, that are related to climate change within our communities? You know, I was listening to a CBC program the other day, and there's an entire community in Newfoundland, that's actually moving back from the water. And this is, you know, after the aftermath of Hurricane Fiona and whatnot. So, you know, some of the challenges that we're seeing, what's the challenge that we're trying to overcome? And ideally, I would, right size that at a community scale, right? So people feel overwhelmed when it's my personal individual problem. But if we can begin to talk about this as a community challenge, then people are much more likely to engage because they don't feel like doing it all on their own. Similarly, a choice, right, as communicators, if we're talking specifically to communicators, we often leave out the choice at the moment, what is the call to action? What are you actually trying? What are you asking someone to do? Is it voted a certain way? Is it a conversation? If it takes a particular action, we need something, there's some sort of choice, and there's some sort of action that has to create tension within this story, right? All good stories have a choice that has to be made by the main, you know, character, and then the opportunity. And I think, you know, part of what I've been talking about around, where are we going? What's it going to look like when we get there is that opportunity. So if we're talking about the challenge, is, you know, we're seeing increasing extreme weather, that's because of burning fossil fuels and pollution, the trapping blanket, our choice right now is we need to electrify and that means building infrastructure, the opportunity that we have is at a community scale, both for you know, ourselves and and for others. This kind of, you know, whatever might be the relevance of it right, we'll have a more dependable electricity supply. You know, if we're all in EVs, and we have backup, you know, batteries in our cars, when the power goes out, you know, you've got a little mini generator that you can draw on that gives you electricity, you know, through the storm or something, whatever it might look like. But that's the point is that we're trying to create a full picture for people. We want to talk about, what's the challenge? What's the choice? And what's the opportunity on the other side? Dan Seguin  39:22 Now, climate change has been a hot topic for oh, God, at least 20 years now. Are there any challenges with keeping an audience engaged and interested for so long? Amber Bennett  39:36 Yeah, there's actually a woman out of the States who wrote an article. Her name is Suzanne Moser. And it's something I'm going to botch the title but it's something like, you know, Climate Communications 20 Years Later: What Have We Really Learned? And I think that in fairness, I think we've learned a lot, right? I think most people understand that it's more complicated than just giving people a brochure at this point. And I think that in 20 years, we've done a much better job of crystallizing, what is it that we need to do? However, there's also been 20 years of misinformation, 20 years of broken plans and not, you know, unachieved targets etc. And I was chatting with a woman the other day and, and she's like, because I kind of feel like forest fires and floods and hurricanes are doing the job that we used to do, you know, which is creating alarm and concern and demonstrating like, this is real. And it's a big problem. So I think in 20 years, we've had 20 years more of all of that. But we haven't, you know, but, but rather, I would say the job now in this moment, is the pathway, right? And giving people that kind of those choices, that control, and that sense of agency, that they can do something about it. And we need to get on with the action part, right. So we can't leave people in just concern. Because our minds can only hold so much anxiety and concern at one time, amongst all of the other things that we're concerned and anxious about, you know, climate change is just, you know, even more dreadful, particularly, I think, for younger people. So we can't, you know, people can only stay there for so long before they start to kind of check out because, as I go back, you know, I kind of mentioned it in the beginning. It's like our sense of whether or not we or our sense of motivation, or motivation to act has a lot more to do with our sense of being able to do something about it, rather than the risk that it that it proposes or that it is, so yeah. So, I would say the challenges of keeping people interested or if you can't give them something to do, then, you know, at a certain point, you kind of have to just check out of the conversation until, you know, you get clear about what are you asking me, and I think that this kind of anxiety is a real problem. And so the road for them, this moment really requires us to get much more clear about where we're going in the pathway forward. Dan Seguin  42:52 Okay, Amber, we always end our interviews with some rapid fire questions, and we've got a few for you. Are you ready? Amber Bennett  43:00 Ready to go? Okay, Dan Seguin  43:03 What are you reading right now? Amber Bennett  43:05 Wine Witch on Fire by Natalie Maclean, I think. Dan Seguin  43:09 Okay, now, what would you name your boat? If you had one, maybe you do. Maybe you don't. Amber Bennett  43:17 I don't have one. And it would be a miracle if I ever have one. So I'm going to name it a Miracle. Dan Seguin  43:24 Who is someone that you truly admire? Amber Bennett  43:28 This is kind of really out of left field, but I'm gonna go with it. So during COVID, there was a woman named Trinny Woodall who used to do What Not To Wear on the BBC. It was like one of the original kinds of reality programs, like one of those. And, you know, I'd love to be more philosophical than this. But I admire her because her whole... a) she works so hard, but also she just wants to make women of a certain age or any woman just feel good. And I really just admire someone whose life and business and purpose is really just trying to make other people see the goodness in themselves or to feel better about themselves. So she's, and she's also for any one who's interested. I mean, a social media magician, like she's, she's magic in terms of what she did. She started during COVID and kind of as a comms person, like, Yeah, amazing. Kind of how she has set herself up as an influencer. Dan Seguin  44:42 Okay, Amber, what is the closest thing to real magic that you've witnessed? Amber Bennett  44:51 Magic? Yeah, this is hard. Okay, so just bear with me. Great start! This is not as rapid as you probably want. I'm moving houses. I bought a house. And there were two moments in like, one was do I put an offer in? Or do we put an offer in? And then there was another moment, kind of later on. And in both cases, I was about to say, I was going to pull back and say no, you know, I'm not going to go forward with it. And I kid you not, in that moment, the wind picked up. So in one case, I was outside and the wind picked up and got very, very strong where I was standing. So the first time you know, you can kind of blow it off. It's like, oh, yeah, okay, whatever. That was weird. But it happened twice. It happened a second time. And then the second time where I was, you know, kind of stuck. And, you know, wanting to retreat and I got a little, you know, scared about, you know, kind of taking the leap. And in that second time, the same thing happened, where the winds picked up, and they got a little bit stronger around me. And then they calmed down afterwards. And not in a like, oh, I kind of feel like no, it's kind of little, you know, it was very dramatic. And so anyways, I move houses tomorrow, so I'm gonna just put that out to magic. Not quite sure. It doesn't make a lot of logical sense. Why? Why did we do it? But we're there now. Dan Seguin  46:26 Now, what has been the biggest challenge to you personally, since the pandemic began? Amber Bennett  46:32 Yeah, I'm, like so many parents. And I would argue women in particular, the double bind of having to take care of kids as though I don't work. And work even though I don't have kids. And I think for a lot of parents that was the impossible situation and I don't feel that that's really gone away. Dan Seguin  47:02 This next one I always enjoy. What have you been watching a lot more of on Netflix or TV lately? What's your favorite? In other words, you know, what's your favorite movie or TV show? Amber Bennett  47:17 I love the Peaky Blinders. And I've gone back and I've watched certain episodes again, just because they're so delicious with the costumes and the characters and the whole thing. I'm, yeah, totally enthralled. Yeah, love it.  Okay.Now, lastly, what is exciting you about your industry right now. Um, I think that if anyone were to see my email inbox, they'd be very surprised at, you know, I think communion policy was the king for so long. And I think finally, we're at the point where we're beginning to understand that the public has to be on board, the public actually needs to have informed consent about so many of these choices. And we need a social mandate to ensure that climate action is the third rail, right? You know, if you're going to be a leader in this country, or business operating in this country, then you need to be a climate leader, and you need to be a climate business, it has to be fundamental to all of the decisions that you make, and how you and how you operate. Because science doesn't give us any other choice at this moment. So that's, so I think, the kind of realization that we can have all the technology and all the policy that we want, but if people aren't on board, then it's never going to happen. And so I get to work with very interesting people, unexpected from all walks of life, and you know, different sectors who are beginning to understand that, really, this is something we're going to work on until all of us and those beyond. For many generations, yeah. Dan Seguin  49:12 Now, if our listeners want to learn more about you, Amber, or your organization, how can they connect? Amber Bennett  49:18 Yeah, well, easiest is to go to our website, so Re.Climate, so that's reclimate.ca. And folks can sign up there if they want to, you know, make sure that they get more information on events, and we do lots of, you know, webinars and talks and we release reports and, and whatnot. So that's a great thing to do. And I'm on LinkedIn, and I'm always happy to connect with people on LinkedIn. So Amber Bennett, and I also share lots of things there. that I find interesting. Dan Seguin  49:59 Well, Amber. This is it. We've reached the end of another episode of the thinkenergy podcast. Thank you so much for joining me today. I hope you had a lot of fun. Amber Bennett  50:08 Yeah. Great questions. Great chat. And thank you. Dan Seguin  50:14 Cheers. Thanks for tuning in for another episode of the thinkenergy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guests or previous episodes, visit thinkenergypodcast.com I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.

Summer rewind: As demand for electricity increases, the need to diversify supply also rises. In Episode 120 of thinkenergy, Lesley Gallinger, CEO of Ontario's Independent Electricity System Operator (IESO), unpacks what’s driving the transformation of the province’s power system, the potential opportunities, and the obstacles standing in the way. From hydrogen innovation to resource procurement, listen in to learn how the IESO is helping Ontario navigate to a cleaner, reliable, and affordable energy future. Related links ● Lesley Gallinger on LinkedIn: https://www.linkedin.com/in/lesley-gallinger-784a194/ ● Lesley Gallinger on Twitter/X: https://twitter.com/lmgallinger ● IESO website: https://www.ieso.ca/ ● Hydrogen Innovation Fund: https://www.ieso.ca/en/Get-Involved/Innovation/Hydrogen-Innov ation-Fund/Overview ● Powering Ontario’s Growth report: https://www.ontario.ca/page/powering-ontarios-growth ● Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-8b612114/ To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405 To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Check out our cool pics on https://www.instagram.com/hydroottawa More to Learn on https://www.facebook.com/HydroOttawa Keep up with the Tweets at https://twitter.com/thinkenergypod Transcript: Trevir Freeman: Everyone, well, it's officially summer. And it's been about four months since I took over the mic as the host of the think energy podcast, which is kind of hard to believe. It's been really fun having great conversations with great people in the energy sector. I now mostly know my way around the recording equipments and the software, and really feel like we're kind of just getting started and looking forward to where we go from here. That said, the think energy team is taking a break to recharge over the next few months, but also to plan our content for the fall. So, stay tuned for some great episodes in the fall. Not to worry though, we still have our summer rewind to keep you engaged. This is where we pick out some of the great past episodes that we've done and repost them. So, whether you're lucky enough to be sitting on a dock or going on a road trip, or if you're just keeping up with your commute through the summer, it's a great time to revisit our past content. You will hear past episodes from my predecessor and the host chair Dan second, as well as a couple of mine from the past few months. And you're welcome to check out your own favorite past episodes as well wherever you get your podcasts. We hope you have an amazing summer and we'll be back with new content in September. And until then, happy listening. Daniel Seguin: This is Think Energy, the podcast that helps you better understand the fast changing world of energy through conversations with game changers, industry leaders and influencers. So join me, Dan Seguin, as I explore both traditional and unconventional facets of the energy industry. Hey everyone, welcome back. In 1902 electrical pioneers met for the first time in Berlin now Kitchener, Ontario to discuss wiring Ontario's customers together to form a provincial electricity grid. Ontario's electricity grid, like all grids around the world was designed as a one way street, to generate, transmit, and deliver electricity to customers. It's no secret that nowadays new technologies are shaking up the way we produce and use electricity. Back then, these pioneers likely couldn't have imagined that the electricity grid would become a two way interactive system capable of supporting variable supply from renewable energy or accommodating electric vehicles, energy storage, home generation, and a host of other innovations. As the demand for electricity grows, Ontario's supply is diversifying, evolving and transforming at a speed we haven't seen in this industry. One thing is for certain, it's going to be one electrifying ride. On today's show, we're diving into the heart of Ontario's power system and shining a light on the organization that manages the province electricity sector. As we mentioned before, we are at the forefront of a power revolution. Of course, we need someone driving the ship to provide guidance on how Ontario's power system adopts a cleaner and more interactive machine. So here's today's big question. What is driving the transformation of Ontario's power system? And what are the potential opportunities and challenges? Joining us today is Lesley Gallinger, president and chief executive officer of the Ontario Independent Electricity System Operator. Under her leadership, the IESO oversees the safe and reliable operation of Ontario's bulk electricity system, ensuring affordable electricity is available when and where people need it. Lesley, so great to have you join us today. Now, your knowledge and experience of the electricity industry is extensive. Can you talk to us a bit about what drew you to a career in energy sector? And what led you to your current role? _____________________________________________ Lesley Gallinger: Well, thank you for that, Dan. It's great to be here, and I have spent the majority of my career in the electricity sector after spending the first third in a different sector. I certainly benefited from working all across North America and in Europe, for some very sophisticated multinational organizations with very talented team members. However, I always had this interest in electricity. And just for a funny story, my first grade school in Ontario was Sir Adam Beck, so I wonder if that was a bit of foreshadowing. But in reality, I had friends and colleagues in the sector who spoke quite passionately about the impact they were making with the work they were doing. And I was attracted to that. And sure I had some skills that I thought would be transferable. And the role that I have now embodies all of that, as we at the IESO are helping inform and execute on energy policy on electricity policy, specifically that will support Ontarians as we transition to an electrified and decarbonized future. I honestly couldn't imagine a better role to be in at this moment. Daniel Seguin: At a high level Lesley, what is the Independent Electricity System Operator and what is it responsible for with respect to Ontario's power system? Lesley Gallinger: The IESO works at the heart of Ontario's electricity system, ensuring that electricity is available where and when it is needed. We monitor Ontario's demand in real time, 24 hours a day, seven days a week, balancing supply and demand and directing the flow of electricity across the provinces transmission lines. We also oversee the electricity market, which includes putting mechanisms in place to increase competition and ensure cost effective supply. And finally, we also plan the electricity system by working with indigenous communities, with municipalities and stakeholders to forecast demand and secure enough supply to meet Ontario's needs as far as 20 years out. Daniel Seguin: Okay, very interesting. Finally, looking forward to your answer on this one here. Can you walk us through how you oversee and manage the electricity systems such as determining the type of supply required to meet demand for electricity in the province? In the short, medium, and long term? Lesley Gallinger: Yeah, thanks that that is a good and big meaty question. So we've spoken a lot about where we are now. So after having years of surplus electricity, Ontario is entering a period of growing electricity needs and demand is expected to increase by an average of 2% annually over the next two decades due to electrification and economic growth in various sectors, including residential, agricultural, and mining. One way that the IESO helps meet these growing needs is by securing new supply. In the short term, we have the annual capacity auction that we conduct that allows existing resources to compete. This is cost effective and allows the IESO to adapt to changing supply and demand conditions on a year by year basis. We also look at three to five year commitments for other resources, this timeframe provides more certainty while ensuring it doesn't get locked into commitments that no longer reflect those changing needs of electrification. And finally, in the long term, we look 20 years out to secure resources that require significant upfront investments in order to give suppliers the confidence they need to make those investments. So it's a bit of a layer cake with those three timeframes. Daniel Seguin: Great segway here. Okay. What do you see as the IESOs role in the future planning of the evolving electricity grid and your role in supporting the changing energy needs of the decarbonized economy? Lesley Gallinger: As Ontario's electricity system planner, we certainly have the long view. Our role is to ensure that Ontario's current and future energy needs are met both reliably and affordably. Our corporate strategy calls out three main ways in which we do this we ensure system reliability while supporting cost effectiveness, we're driving business transformation within the IESO and also driving and guiding the sector's future by working closely with indigenous communities, municipalities and stakeholders. On the decarbonisation front, our main role is to enable technologies that will help us decarbonize. There's lots of emerging energy resources that can help us build a zero emissions electricity grid and the IESO ensures that these resources can all participate in Ontario's electricity system and markets. We're procuring new resources under our flexible resource adequacy framework. We recently announced the procurement of over 800 megawatts of energy storage, which is the largest energy procurement energy storage procurement in Canada to date, that combined with 250 megawatts of the Oneida battery storage project, the IESO, with these projects, is taking steps to integrate this valuable and flexible resource. And in last December's publication of pathways to decarbonisation, we explored ways in which Ontario can move forward to an emissions-free electricity system. The Ministry of Energy consulted on our pathways report, and recently on July 10, very recently, announced a series of actions in its report powering Ontario's growth. And those actions include collaborating with Bruce Power and Ontario Power Generation on pre development work to to consider potential new nuclear generation reporting back on the design of our second long term procurement, which will acquire new non-emitting resources supporting a Ministry of Energy consultation on a post 2024 Conservation Demand Management Framework and assessing additional transmission needs to support new and growing generation and demand in the province. So quite a list of workforce ahead that we're very excited to undertake. And as our system operator for the province, we're certainly at the center of all of this. There'll be a continuing need for coordination with the broader electricity sector in order to plan an orderly transition to a decarbonize grid, there will also be an increased need to revisit how we plan the electricity system. The IESO is looking forward to working with the electrification and energy transition panel to identify ways to adapt and evolve existing frameworks in order to increase transparency and ensure communities and stakeholders are more aware of what we're doing and why. This work, the work of the EETP also takes a broader economy wide view, which reflects how the electricity sector is becoming increasingly dependent on other sectors like industry and transportation. So you know, in short, a lot of work and some very exciting work ahead. Daniel Seguin: Follow up question here for you. Now, some Ontarians are concerned about moving to variable renewable energy sources like wind and solar, while others are concerned about continuing use of natural gas. What have you uncovered in your work about these issues? And what would you like residents of Ontario to know? Lesley Gallinger: Yeah great question Dan, every type of generation has its own strengths and drawbacks based on its unique attributes, which is why Ontario maintains a diverse supply mix that can adapt to changing system conditions quickly. Renewables such as wind and solar are not emitting when they generate electricity, but they're also intermittent, meaning how much electricity they produce can change rapidly in response to weather conditions. And to help with this, the IESO is looking into hybrid facilities that combine renewables with energy storage. By 2026 we'll also have about 1300 megawatts of energy storage on the grid, which will help more efficiently integrate renewables. We're also going to start designing our second long term procurement which will focus on acquiring non-emitting resources and we'll be engaging on this with stakeholders and communities as we go. Natural gas, for example, has the main advantage that it can respond quickly to change in demand and system conditions, making it an important resource for us as we seek to maintain reliability. Ontario's demand fluctuates constantly throughout the day, and having access to natural gas can help us respond to sudden changes and maintain a balance across the system. It's also very important to recognize and something I'd like to emphasize for your listeners that overall emissions from Ontario's electricity sector are extremely low, the sector accounts for about 3% of the provinces total emissions. While this may increase slightly in the future, the continued existence of natural gas on the grid is an important resource to help us transition and it'll enable the near term electrification of other sectors which in total will drive down Ontario's emissions. Daniel Seguin: Okay Lesley, how will the efficiency upgrades at existing natural gas facilities contribute to meeting the growing demand? And what is the plan for these facilities as emerging technologies mature and the reliance on natural gas decreases? Lesley Gallinger: Yes, and as I mentioned in my earlier remarks, Ontario's definitely entering a period of increased demand and so with many existing contracts expiring, and nuclear plants undergoing refurbishment or scheduled to be decommissioned, coupled with increasing electrification of other sectors, the province is going to need more power in the immediate future and the natural gas expansions can help with this. In our pathways to decarbonisation report, we looked at the questions the minister posed to us, we looked at a moratorium scenario that would phase out natural gas over time as newer non-emitting resources come online, and in the report we concluded that we could be less reliant on natural gas in Ontario by the year 2035 and completely phased out by 2050. Efforts were made to align this report with clean electricity regulations, and that recognizes that the contribution of natural gas may be restricted over time, but for the meantime, we have you know, the important transitional resource needs, the natural gas fulfills. Daniel Seguin: Okay. In May of 2023, the IESO announced that it was moving forward with the largest procurement of energy storage in Canada. What can you tell us about these storage projects and their benefits? Lesley Gallinger: Yeah, this was a very exciting announcement for us the energy storage projects we announced in May were for grid connected battery storage systems, which will be an important step towards the transition to a non-emitting supply mix, and will support grid reliability. The procurement was the culmination of the work we've done over the last several years to understand the potential of battery storage to provide supply and reliability services to the grid. The biggest advantage of energy storage is that it can charge during off peak hours when the provincial electricity demand is low and then inject energy back into the grid during peaks when demand is high, which makes it very flexible and a resource that can help us optimize the efficiency of other resource types. And we also see battery storage as a key enabler of decarbonisation. It will help us to integrate more renewables such as wind and solar onto the system, but also get more out of our current nuclear and hydro fleet. By charging during these off peak hours energy storage can use up any surplus green power from Ontario's existing nuclear and hydro facilities. Daniel Seguin: Now, how does this procurement help ensure system reliability during nuclear refurbishment and support the overall energy transformation in Ontario, Lesley Gallinger: The procurement will help with the transition away from natural gas and it's certainly about maintaining reliability at a time when multiple refurbishments are underway. In particular, the Pickering generating station is scheduled to go out of service mid decade and so right around that time, those energy storage projects are expected to be online. Certainly the timelines of the procurements were aligned understanding what the system conditions would be at that time, Lesley, I'd like to dig into your fascinating pathway to decarbonisation report just a bit. Ontario has one of the cleanest electricity system in North America, contributing only 3% to the provinces greenhouse gas emissions, that doesn't sound like a lot. So why is it important to eliminate the remaining 3% of emissions from the grid? Yeah, another another really interesting question and the subject of a lot of conversations we've been having we know that electricity use is going to increase in the coming years driven by an economic growth and electrification across other sectors. Transportation is becoming increasingly electrified as our industrial processes such as steel smelting, and as the pace of electrification speeds up the efforts and investments being made by businesses and households to electrify will increase society's reliance on electricity as a fuel and electricity is only as clean as the resources we use to make it. So that 3%, if we don't tackle that remaining 3%, we will see an increased reliance on less clean generating sources. I mean tackling climate change is certainly an economy wide effort and clean electricity is a fundamental enabler of those climate change solutions. Daniel Seguin: Thanks for that, Lesley. Now, I have a follow up question for you. The IESO presents two scenarios to address decarbonisation, what are they and what key assumptions and drivers were discovered with your analysis? Lesley Gallinger: So our first scenario was the moratorium scenario where the IESO so looked at restricting the procurement of additional natural gas. And this assessment showed that a moratorium would be feasible beginning in 2027, and that Ontario could be less reliant on natural gas by 2035. At that point, the system would not require additional emitting generation to ensure reliability provided that other forms of non-emitting supply could be added to the system in time to keep pace with demand growth. The second scenario is our pathways to decarbonisation scenario, this scenario assumed aggressive electrification of the transportation and industrial sectors, and that attaining a completely decarbonized grid would be possible by 2050, while balancing reliability and costs, so you can see a lot of variables came to play in that second scenario. Daniel Seguin: Perfect. Thanks, Lesley. Now, what are your thoughts on where Canada stands on its road to meet the 2035 and 2050 targets?  Lesley Gallinger: Yeah, I think that's, you know, that's what we're all looking towards and bridging the work of today with the needs of a futurized decarbonized world will be challenging and complex, a collaborative approach across all sectors of the economy will certainly be necessary to achieve this. From Ontario's perspective, we're in a strong starting position, our electricity system is already close to 90% emissions free, most of the generation coming from Hydro and Nuclear resources. And in our pathways report, we identify that for Ontario, at least, a moratorium on natural gas could be possible by 2035, and a fully decarbonized electricity system by 2050 provided that new non-emitting supplies and surfaces online. So we certainly had those goals in mind for Ontario as we created that pathway so decarbonisation work. Daniel Seguin: Now Lesley, in your opinion, what are the biggest challenges facing the electricity industry in Canada today? And what are the biggest opportunities? Lesley Gallinger: Yeah, I anchor on the word orderly because I've used it a lot. The biggest challenge I see is managing the significant transformation that's underway. And doing it in an orderly fashion, electrification is requiring the electricity system to expand and produce more power, while decarbonisation puts pressure on the grid to rely more heavily on low carbon resources, many of which are still in their early days of development. Across the country. Every province is faced with similar challenges. The recently formed Canadian Electricity Advisory Council will provide advice to the Minister of natural resources on ways to accelerate investment and promote sustainable, affordable, reliable electricity systems. And I have the privilege of being on this panel. It's exciting work with colleagues from across the country, many of whom come from provinces in very different stages of decarbonisation. We're sharing best practices and all working towards similar goals. For Ontario, we're entering a period of emerging electricity system needs starting in the 2020s. These electricity and energy capacity needs will continue through to 2040. So demand is expected to increase at nearly 2% per year as I mentioned earlier. All of this presents incredible opportunities for Ontario's communities, new technologies are creating economic growth opportunities and setting the stage for Ontario to build a highly skilled workforce to push to decarbonize will have significant impacts on economy wide emissions reductions, and building the electricity grid of the future also presents opportunities to collaborate and strengthen relationships with indigenous communities and municipalities. Back to my first comment, the pace of this change is a vital consideration. We need to strike the right balance between decarbonizing the grid, while it's still ensuring electricity and energy remain reliable and affordable. If we go too fast, the cost may impede electrification, if we go too slow, we're not going to have the supply available as demand increases. So it really is about thinking this through orderly and it's an all hands on deck challenge. Daniel Seguin: Okay, moving along here, maybe you could walk us through some of the scope for what's required to decarbonize Ontario's electricity system. What does an achievable pathway to net zero look like? Lesley Gallinger: Yeah, that's the work of the IESO on a regular basis. I mean, I can't underscore my last point enough, which is that it's vital that the transition occurs in an orderly manner, we absolutely need to act but we need to act in a carefully managed way that balances decarbonisation with reliability and affordability. Large infrastructure such as hydroelectric plants and nuclear facilities and transmission lines can take 15-10 years, sometimes more to build, significant investments in capital and materials and labor will be required to build out a fully decarbonized system. And one study I read estimated that 14,000 strong labor force participants, that are that are currently working on our electricity infrastructure would need to increase by a factor of six. So you know, that's a huge investment in training and getting people ready to build all the things we need to build. Indigenous communities and municipalities also have a voice in how and where new infrastructure is located. So meaningful and transparent discussions about siting and land use will be needed. And while many technologies will be needed to decarbonize the grid already known, some are not known and not commercialized yet. And so those are low carbon fuels small modular reactors still in development. At this point, it'll be important for Ontario and for Canada to continue to invest in these and other other innovations as well in supporting the pathway. We need energy plans to be approved and new infrastructure needs to be planned, permitted and cited. Regulatory and approval processes such as the environmental impact assessments need to be resourced, appropriately and streamlined to enable all of these builds to happen. We also need the supporting transmission infrastructure to be planned and built on on similar timelines as demand growth and as new supply comes online and underlying all of that we need to carefully manage the costs to ensure the actual impact on total energy costs is affordable, and that they do not diverge significantly, Ontario from those of our neighbors in Manitoba and Quebec and in the US. So lots of again, lots of facets, but work that can be itemized now and definitely plan forward. Daniel Seguin: Cool. What are some of IESO's, no regret actions that can be taken to help meet those growing demands? Lesley Gallinger: Yeah, I think the minister anchored on some of those in his Powering Ontario's Growth report, Ontario can certainly continue to acquire new non-emitting resources and incentivize energy efficiency through our Save on Energy programs. sector partners can also begin planning and citing for new potential projects, partnerships between municipal, provincial and federal governments will also be key and we need to continue to develop those relationships now, while we're also revisiting the regulatory frameworks that may hinder and prevent progress. Last but certainly not least, we must track our progress in an open and transparent way. There's no one way we can say decarbonisation happens. It's a gradual change that will take place over many years, and will require lots of little steps to make progress. And certainly the government's recent response to our reports puts in motion some of those actions including asking us at the IESO to explore opportunities to enable future generation in northern Ontario and reducing the reliance on natural gas generation in the GTA. The ministry has also asked the IESO to begin consultations on a competitive transmitter selection framework for future lines with electricity supply expected to continue to grow over the next 20 to 30 years, you know, that's what we're doing now, you know, in terms of planning, but we're also we're also working to secure new capacity and leveraging our existing assets. So that is through our very thorough resource adequacy framework, which was put in place that outlines our strategy to get that new supply in the short, medium and long term. A key piece of this is competitive procurements and the processes that have been used to date including the annual capacity auction, and but you know, there's also work being done that we're leveraging by our energy efficiency and demand response programs that that get back to what individuals and what individual businesses can do to support decarbonisation. We've got market renewal going on. We've got medium and long term procurements. So lots of action underway. All of them no regret that can that can be continued to to meet this demand.  Daniel Seguin: Now Lesley, with electricity supply expected to grow the next 20 to 30 years, what is the IESO doing to secure new capacity? And how is it leveraging existing assets? Lesley Gallinger: Yeah, great question. So in terms of generating new supply or acquiring new supply, that's really our resource adequacy framework. It outlines, you know, the work we're doing both in the short, medium and long term to competitively procure new resources. We've recently done the procurements for batteries and for natural gas, upgrades and expansions. We'll be launching our next procurement very shortly and designing the one after that. So it's that layer cake approach that I mentioned. We've also, you know, can can anchor back in the strides we've taken in the current procurements to secure we've had great resources come to bear and participate in those procurements, so we're very hopeful that future procurements will also be very successful Daniel Seguin: Now hoping you can help demystify this next one for our listeners. What is the Hydrogen Energy fund? What is special about hydrogen, and how do you think it will support Ontario's reliability needs and decarbonisation? Lesley Gallinger: Yeah, it is, it is a new word and a new way of thinking for for a lot of folks. So let me dig into that. But the goal of our hydrogen Innovation Fund is to investigate, evaluate and demonstrate how low carbon hydrogen technologies could be integrated into the grid. The new program will enable the IESO to test the ability of hydrogen to support grid reliability and affordability, but also the role it can play in broader decarbonisation. Hydrogen has the potential to reduce electricity sector emissions, but it could also be used as a replacement fuel in other more fossil fuel intensive industries such as transportation.  From the electricity sector's perspective, hydrogen has the potential to provide several essential services, it can smooth the output from renewable resources such as wind and solar, it can be blended into natural gas to reduce total emissions and could be used to offer several services such as peaking generation, grid efficiency and storage. But all that being said, it's not an ultimate solution. While hydrogen can be used to generate electricity producing it also requires electricity. So the integration of hydrogen like all new resources will require a balanced approach, one that can make more efficient use of our existing electricity system assets which the Hydrogen Innovation Fund will help with the interest in the fund has been very high. The IESO has received more than 25 applications. The projects are in flight now are undergoing review right now. And we should be in a position to announce the successful projects in September. Daniel Seguin: Lesley. Let's now look globally, what are other countries doing right, that Canada should consider emulating or even adopting?  Lesley Gallinger: Yeah, I think I think this is, you know, very important. We very much focused on on Canada or in you know, in our case, Ontario for answers. And the IESO is just one of many electricity system operators worldwide. And I certainly am always keeping an eye on what other countries are doing. However, every jurisdiction has unique circumstances, which include laws, regulations, geography and politics that can sometimes make comparisons difficult. In North America, specifically, Ontario is a leader in many ways and the pathways report is a very well thought out approach. And so I think that's an area of interests that others have looked to us, that, coupled with our experience of phasing out coal fired generation, we're in a good position really to set examples for other jurisdictions looking to do similar work, and certainly in conversations with my IESO counterparts around North America, we're having robust discussions and learning from each other.  Daniel Seguin: Well, looking to the future of this industry and Canada's approach, what is giving you hope? Lesley Gallinger: Well, electricity is being looked at to support decarbonisation of other sectors and to support economic growth. That's hugely exciting to see the broad impact our industry is having on society. And as we engage with broader audience, the collaborative spirit across the sector, across the province and across the country, we're seeing... certainly gives me hope that Ontario can achieve decarbonisation through an orderly transition that balances that decarbonisation desire with reliability and affordability that are at the heart of our mandate.  Daniel Seguin: Lastly, Lesley, we always end our interviews with some rapid fire questions. Are you ready?  Lesley Gallinger: I'm ready. These were some of the more difficult questions, Dan. So I'm certainly ready for these.  Daniel Seguin: Okay. What are you reading right now?  Lesley Gallinger: So I just finished reading a really great book, how big things get done by bent flyvbjerg. And I think it's making the rounds really good book on large projects, and what we can learn from past failures in large projects, which will be important information for Ontario.  Daniel Seguin: Cool. Thanks for sharing. Now, what would you name your boat if you had one? Or do you have one?  Lesley Gallinger: Well, I have a very, very small boat, and I have yet to name it. But now now that you've got me thinking about that the wheels are turning. At the moment, it's new, so I'm just learning to park it. And when I say park, my my partner rolls his eyes and says "you mean dock" and I say no, Park. So next time we speak Dan, I'll have a name for the boat.  Daniel Seguin: Very good. Who is someone that you truly admire?  Lesley Gallinger: I think this was the most difficult question. There are people I admire in many aspects of my life. And I certainly wouldn't want to single out anyone or miss out on another person. But if I can be a bit general, given the role I'm in, I'd have to say it's the people who have the vision and foresight to see what's coming in the future and to plan and build those large projects and large infrastructure investments needed to get there.  Daniel Seguin: What is the closest thing to real magic that you've witnessed? Lesley Gallinger: Well, I am a lover of being outdoors, so perhaps for me it would be on the morning after a deep snowfall on the trails around my friend's property being the first snow shoes out on the trails on a Sunday morning. It's so quiet and so beautiful and it just feels magical.  Daniel Seguin: Now what has been the biggest challenge to you personally, since the pandemic began? Lesley Gallinger: I think for me, it would be helping my mom stay connected to to our community as as an elderly widow in her own home. It was a lot of one on one contact for me with her and making sure that I could connect her to a broader social network. So she didn't feel so isolated. And I think that was, you know, well worth the challenge. But it was a it was a challenge.  Daniel Seguin: Okay. We've all been watching just a little bit more TV or even Netflix lately. What is your favorite show?  Lesley Gallinger: So I spend very little time watching TV and when I do or, or Netflix, and when I do, it's mostly documentaries. I want to give a call out for a course I'm taking right now online, which is the closest thing to TV, I'm taking the University of Alberta's indigenous Canada course, which has been for me tremendous value in helping me understand indigenous worldviews and perspectives. But I did just watch a Netflix series on the Tour de France, which was a fascinating look at the teams and tactics as well as the effort that the athletes endure over that 21 days.  Daniel Seguin: Okay, cool. Now, lastly, what is exciting you about your industry right now?  Lesley Gallinger: Oh, my goodness. My teams have heard me use this before everything everywhere all at once. We have an opportunity as an industry right now to guide generational change and to have an impact on the environment and the economy far past our working lives. And that is incredibly exciting.  Daniel Seguin: Well, Lesley, this is it. We've reached the end of another episode of the Think Energy podcast. Thank you so much for joining us today. If our listeners wanted to learn more about you, or your organization, how can they connect?  Lesley Gallinger: Thank you. Yes. www.ieso.ca. Our website has a wealth of resources to help listeners become more energy literate. And to understand the work we do. And you can find me on LinkedIn at Lesley Gallinger.  Daniel Seguin: Again, thank you so much for joining us today. I hope you had a lot of fun. Cheers.  Lesley Gallinger: I did! The questions were tough, but very interesting and they certainly got to the heart of the work that we do at the IESO. Thank you, Dan, for for your interest in our work and for asking those questions that allow me to speak and highlight the work of the incredible professionals that work at the IESO. Daniel Seguin: Thanks for tuning in for another episode of the Think Energy podcast. Don't forget to subscribe and leave us a review wherever you're listening. And to find out more about today's guest or previous episodes, visit think energy podcast.com. I hope you will join us again next time as we spark even more conversations about the energy of tomorrow.  

Electricity Canada’s President and CEO, Francis Bradley, joins thinkenergy in episode 140. Hear about the shift to sustainable electricity, including the difficulties navigating provincial and federal policies, climate change directives, and funding gaps. Plus how Electricity Canada evolved from a technical exchange club into a national advocate for sustainable energy. From challenges to leading the charge, learn how governments and private sectors are working towards a clean, efficient electricity system. Related links:   Francis Bradley on LinkedIn: https://www.linkedin.com/in/francis-bradley-3617802a/ Electricity Canada: https://www.electricity.ca/ The state of the Canadian electricity industry 2024 Getting to Yes report: https://www.electricity.ca/advocacy/getting-to-yes-the-state-of-the-canadian-electricity-industry-2024/ Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ Hydro Ottawa: https://hydroottawa.com/en    To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited Follow along on Instagram: https://www.instagram.com/hydroottawa   Stay in the know on Facebook: https://www.facebook.com/HydroOttawa   Keep up with the posts on X: https://twitter.com/thinkenergypod Transcript: Trevor Freeman  00:07 Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators, and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com. Hi, everyone, welcome back. On the show before we have talked about how energy is primarily a provincial jurisdiction in Canada, so that means that provinces and provincial governments set energy policy provincial grids are structured both in a regulatory sense as well as a physical infrastructure sense. at the provincial level, we've gone into some detail about Ontario's grid and talked about how it's kind of a distributed grid meeting most electricity customers in Ontario get their electricity from a local distribution company. Not every province is the same in any of those senses. Some are a little bit more vertically integrated, meaning there are you know, maybe a single entity that gets you all the way from generation to distribution. There's different regulatory frameworks. The point is there's a lot of diversity across the country. Now, as much as that is a provincial jurisdiction, there is a role for the federal government to play here at that national level. There are some national policy directions that are important and that impacts energy policy. Climate change is a great example. So the federal government has jurisdiction to set targets and come up with strategies to address climate change for the country. Things that the federal government is doing currently is enacting a clean electricity standard with the goals of decarbonizing electricity generation in the country, so making sure that we stop using fossil fuels to generate electricity on a large scale. The federal government also supports decarbonisation efforts for buildings and for transportation, and they put money into those things. And those efforts impact electricity grids and impact markets. The federal government also has a role to play when it comes to major projects and providing approvals for those projects to move forward. And that includes energy projects. So new generation or new transmission, you know, things that are using land or moving across land, there's a role for the federal government to play there. So enter electricity Canada, the national voice for electricity utilities in Canada. Now, we've talked before about the sort of provincial equivalent that advocates on behalf of energy utilities. This is the national voice here for electricity, utilities, electricity, Canada has been around for over 130 years now. And their focus, at least in the last while has been on federal advocacy. I'm not going to tell you too much about electricity, Canada, because my guest today is going to talk a little bit about that. But just as a primer. So they have recently published their 2024 state of the industry report, which looks at the need to accelerate some of these major initiatives in the electricity sector to keep up with the energy transition that, as we've talked about many times is already underway. It's already happening. And we are just trying to keep up really. So my guest today is actually making his second appearance on the podcast as Francis Bradley, who is the president and CEO of electricity Canada, and has held a number of different roles within electricity Canada as well prior to becoming the president CEO. He also has a number of key positions on national committees and working groups, which are focused on infrastructure, energy and electricity and other related topics. And most interestingly, he also hosts his own podcast, the flux capacitor, which I highly recommend you check out. Francis, welcome back to the show.   Francis Bradley  04:01 Delighted to be here. Thanks for the invitation, Trevor.   Trevor Freeman  04:03 So I know you've kind of given us the background before but electricity Canada has been around for over 130 years now, which is older than our kind of modern, interconnected grid, at least here in Canada. Can you just remind us of the role and the mandate that your organization plays in the electricity sector?   Francis Bradley  04:20 Sure. Absolutely. In fact, somewhere we have a photograph of like the first meeting of what at the time was the Canadian electrical Association at Niagara Falls in 1891.   Trevor Freeman  04:32 Wow.   Francis Bradley  04:32 But yeah, you know, where, where we're at today. So basically, you know, if you turn a light switch on pretty much anywhere in Canada, any province, any territory, everything it took to generate, transmit and distribute the electricity to turn that light on was probably done by by one of one of our 42 members. They're in every single province, every single territory to use the official the official definition you know, Our mandate is to be the national voice for sustainable electricity for our members and the customers they serve. We do this through advocacy through sharing best practices, and, and education of stakeholders and the government. But yeah, our our members are basically the, you know, the 40 odd, biggest companies that generate transmit distributed coast to coast to coast.   Trevor Freeman  05:22 And has that mandate changed over the course of the 130 years, or is it pretty consistent?   Francis Bradley  05:27 No, it's It's actually that's that's an interesting question. It has changed a lot. And it's changed over the time since I've been at the association even and then aimless changed, that this is the third name. I'm on since since I joined the organization. Yeah, when it was first established. As you say, there was a letter A long time ago, 133 years, it was basically a little club for these people that were in this nascent industry who, who would, you know, swap stories about, about what they're doing and how it's working. And even at the time, there was still, you know, debates about should we be doing AC or DC and, you know, the whole, the whole, you know, battle between, between Westinghouse and, and, and, and the other folks, but so, you know, it was initially a technical information exchange organization, when I joined the organization, it was still very much technically focused, would do a big annual conference, we actually had a technical research division, and we do a couple of million dollars of research a year, back then. We then evolved, we, we evolved from the Canadian electrical association to the Canadian electricity Association. And our mandate began to shift away from Duke First off, where we stopped doing technical research and moved away from technical detailed technical information exchange, and increasingly our mandate began to focus on advocacy and and what the what the industry needs and what they what the members require, from an advocacy standpoint. And then in the 1990s, mid 1990s, we moved up into Ottawa because prior to that we'd been in Montreal, we've been in Montreal since the 1930s. Before that, we were in Toronto. So in the 90s, given that the focus had shifted pretty significantly to advocacy, and the principal government that we were seeking to advocate with was the federal government, the office moved up to Ottawa. And then three years ago, the name of the organization was changed from the Canadian electricity Association, to simply electricity, Canada.   Trevor Freeman  07:42 So that's that switch from technical to the more advocacy and policy work. It's really interesting and actually kind of ties into this. This next question, I want to ask you, we've talked on the show before about, you know, how the Ontario electricity sector is structured. And it's complex, to say the least, but that's one of many in Canada, different provinces have different regulatory structures. Energy Policy is primarily provincial jurisdiction. But as you mentioned, the federal government has a say in that as well, especially when it comes to climate change recently. So I'm curious, how do you navigate all those differences and kind of speak with a common voice when you're dealing with so many different regulatory bodies? So many different governmental bodies? What's How do you find that common voice?   Francis Bradley  08:31 Yeah, well, and you know, that that is that is that the fundamental challenge of, frankly, any organization in Canada that's attempting to, to operate at a national level, in a in a sort of domain that's principally principally provincial, but it's kind of even more so with electricity because of the differences in different jurisdictions. And, you know, you've noted that Ontario is complex in terms of the industry structure, it was more complex. When I when I first started in the sector, there were 300 and more than 350 local distribution companies, you know, so there's been a little bit of consolidation,   Trevor Freeman  09:11 we have a paltry 60 something now.   Francis Bradley  09:13 Yeah, well, that's right. Yeah, we're down into only double digits. But at the same time, you know, we also saw, you know, municipal municipal amalgamations that's taken place that have driven some of that, but, you know, so we've seen an evolution here in Ontario. But, you know, there are no two jurisdictions in this country that are the same. So you know, there isn't a like an electricity system in Canada, each province and territory is different, different types of ownership. You know, in some, it's like a private, privately run companies and in other jurisdictions, it's a Crown Corporation. In some like Ontario, it's a hybrid of a mix of different types of ownership. But, you know, there's there are there are crowns, there are municipally owned there are privately owned companies as part of the value chain. And so you know, It results in a pretty disparate system, both in terms of how the sector is structured, and also how its regulated. Because the regulations are different in each and every one of those jurisdictions. And so, you know, this presents us with a huge problem, frankly, and we see it now, in particular, with respect to all of the politics around climate change, because electricity is a provincial responsibility, but we have one level of government, the federal government, providing direction in this space. And then we have another level of government, that the provincial level, you know, reacting to what those national objectives are, we've got multiple regulators across the country offering their own interpretations on what can and cannot be done in this space. And it proves to be a problem, you know, with respect to the challenge to build the infrastructure that's going to be needed to meet our, our, our aspirations, our future aspirations, this complexity makes it very difficult to get things moving and get things done. And, you know, in addition to that, honestly, in the past year, you know, if you look at the relationship between federal government, the federal government and provincial governments, in some parts of this country, it's starting to smell and feel like just raw geopolitics, right. You know, all sides, frankly, on some of these files have have demonstrated the sort of dogmatic posturing that you'd expect between countries, not necessarily between provinces, and a central government and in a confederation. But, you know, the thing is, and I keep going back to this, if you sort of strip out the posturing that we see, the fact is, we actually agree on much more than than the areas where we disagree. And here's an example. You know, if you look at the, the,the provincial opposition in a number of provinces to the Government of Canada's clean electricity regulations, you would think that, you know, we're on completely different pages here. But, you know, if you ignore some of the, you know, saber rattling, and the point scoring, you actually can see that there is general agreement provincially. And federally, that electrification is going to be, you know, the long term solution to our climate crisis. In fact, the only thing that's in dispute is sort of the deadline and the methods that we're getting there. So, you know, there, there are expressions in some provincial capitals, about the clean electricity regulations as the method and you know, and dispute as to whether or not it should be 2035, or a different time frame, but everybody is on the same page of, you know, an aspiration to have a non omitting sort of a clean system throughout the economy by 2050. And so, you know, that's the starting point that we work from, is that, oh, yes, there are certainly disparate views on some of the methods and some of the policies, but objectively, we are all attempting to head essentially in the same direction. We're all heading towards, like this net zero future. It's just a question of, how are we going to get there and, and with the time you're going to be,   Trevor Freeman  13:18 it's interesting to hear you say that, because that's, you know, a couple episodes back, I talked to David Caletto, from abacus, and he was talking about just the general populations opinion on things, and it mirrors that exactly. So it's not just our sort of various jurisdictions and levels of government that kind of agree, where we need to get to, they just don't know how we're gonna get there. They don't agree and how we're gonna get there.   Francis Bradley  13:40 Yep.   Trevor Freeman  13:41 Your average Canadian also agrees with that. Canadians feel that a an electrified energy sector energy system is better than a fossil fuel one.   Francis Bradley  13:50 Yep.   Trevor Freeman  13:51 We just don't agree on how we're going to get there. So yeah, that's great. Great to hear. And that leaves you guys to sort of thread that needle and find the common points and amplify that I imagine.   Francis Bradley  14:00 Absolutely. And, you know, and, and attempt to come up with solutions. You know, given that our principal role is, is is in advocacy, you know, that that means that we're in the public policy, loop solutions business, and trying to attempt to find ways to to, as you say, thread that thread that needle, but also, you know, figure out ways that that we can make sure that we have policies that are supportive of that future that, you know, as you said, even even the polling work that the David Caletto discussed with you. They agree that that's the destination as well. So, like, what's one of the public policy specific initiatives apart from the overall objective that we should be seeking to, you know, seeking to pursue?   Trevor Freeman  14:51 So if I could pick on one of those specific issues, you know, keeping on this theme of regional differences and regional challenges, we have different relationships with the fossil fuel industry in Canada. And that includes both our electricity generation, some of our provinces have predominantly carbon free generation and some don't. And in terms of our economy, so I mean, West fossil fuel is weaved into the economy and a pretty integrated way. How can we navigate this move to cleaner electricity, collectively as a country, knowing that different areas of the country have to do different things to get there, and it's going to impact them in different ways?   Francis Bradley  15:31 Yeah, and it isn't surprising that different parts of the country have a different approach to this, and they're coming from a different starting point. You know, it's kind of the luck of the draw, when, you know, when, when the geography prior to, you know, it prior to prior to anything like this, it was all determined by geography, if you happen to be in a jurisdiction today, that has a lot of water and a lot of different elevations so that the water is falling, you know, you're starting it certainly in a in a in a better place. That, you know, that the challenge overall is to is to really try and figure out how we we make this work across the country? You know, you're you're absolutely right, there are some parts of this country that have historically been very reliant on fossil fuels for the production of electricity. Why? Well, because they didn't have any falling water, or they're relatively flat. And so you know, that that was the certainly the case. And it continues to be the case and the challenge for some jurisdictions, so, you know, take the example of the draft clean electricity regulations that, you know, we've been, we've been talking about, and we're spending a lot of time focused on they, they hit different jurisdictions very differently, this objective to try and reach a netzero grid by 2035 is not a huge stretch, if you happen to be, you know, in in, in Quebec, or in British Columbia, or in Manitoba, it's a lift, but it's not a huge lift. You know, however, if you're, if you're elsewhere, it, it can be quite challenging. So the problem that we have there is, but you know, when the government of Canada began putting together their work on the clean electricity regulations, they use modeling that looked at the national average, and, you know, nationally, they were 84%, non emitting as a country. That's great.   Trevor Freeman  17:31 Right.   Francis Bradley  17:32 But, you know, they really should have taken a hard look at what the differences were between different jurisdictions in the country. And they should have done their modeling that was much more local. You know, Canada is a big, diverse country. And, you know, you hinted at that. So, you know, exactly nowhere in Canada is average. Right, and so we shouldn't be modeling nowhere. Because then that simply doesn't work. You know, and, and the, the simple illustration, I will often say is, if you've got two lobsters, and one of them is in the freezer, and the other one is in the pod on your stove, on average, the temperature is pretty good for the lobsters. But it isn't for either of them, right? Yeah. So, you know, listen, why does this matter? Well, if we get the modeling wrong, and if we don't understand the differences between the different regions of the country, we're going to be making decisions on how to allocate because, you know, we talk about 2050, and what is Net Zero 2050 Looks like, looks like it's going to be, you know, trillions of dollars worth of investments are going to be required. And if they're leaning on models that are not right, that becomes problematic. It's a huge bet that we're making, you know, if the models we base our decision making on and where we're going to be putting our investments aren't accurate. If the regulations are wrong, you know, these clean electricity regulations, because they didn't take into consideration the regional differences. Compliance is going to be expensive. It could in some jurisdictions, you know, make blackouts or brownouts more common with bigger impacts, and it might have disproportionately more significant impact on on the rates in most jurisdictions. So, you know, the reality is, it's four provinces in, in in Canada, that have a starting point with respect to decarbonisation, that's substantially lower than then the rest of the country. They've got much more significant lift if you happen to be in Alberta, Saskatchewan, Nova Scotia and New Brunswick. That's just the reality. So you know, we need to move forward with the with decarbonisation, but we need to be realistic that moving us from what we have today and 84% carbon free system to 100% is going to be far far more complicated than it's assumed. Again, looking at it on a national average, it seems like only a small numbers, you know, we're at 84%. It's not a stretch to 100. Except if you're in a jurisdiction where it's, you know, 10%. Yeah, then it's a problem.   Trevor Freeman  20:09 Okay, so 11 years, we got our work cut out for us. And we'll kind of see how we move forward. A big part of what we're going to talk about today is electricity, Canada's recent report that you've called Getting to Yes. The 2024 state of the Canadian electricity industry. So in the very first lines of the report, you talk about how there's this culture of No. Which is creating these major obstacles to progress. The report highlights that there have been all these funding pledges from the federal government. But projects are not getting off the ground. They're hitting barriers. Can you elaborate on what some of those barriers are?   Francis Bradley  20:48 Sure, absolutely. Happy to. This is, this is something that we've been very focused on since we released a report earlier this year, is is an initiative we do each year, we try and kind of sum up what we see as the most significant challenge for the sector. And, yeah, the challenge for this sector is we need to, we need to figure out how to how to get to yes. This year, earlier this year, we saw the release of RBC, the RBC climate action Institute report that charted this massive growth for electricity, particularly with the rise of electric vehicles, and home heating. But the reports word of the year for the electricity sector is moratorium that because that was, you know, such a significant event, in the past year 2023 was a difficult year, frankly, you know, we've seen some projects that were halted temporarily like that six month moratorium, the pause on renewables in Alberta, we saw some projects, you know, like the Atlantic loop in the Maritimes, that were halted in indefinitely. And, you know, what's moving forward now is, is a piece of what would have been the Atlantic loop, but the Atlantic loop just just hasn't moved forward. So, you know, there, there is a very significant challenge, right now, with respect to being able to ensure that we have the policy frameworks in place. So that we can can get beyond these challenges with respect to moving through the regulatory frameworks. And at the same time, we need to make sure that we get the financing and the financials in place. I mentioned that RBC report, the title of the report, this year was double or treble, they estimate that we should be investing to be able to meet our aspirations, we should be investing at a rate of about $60 billion a year, in clean energy on an annual basis, were investing at a rate of barely 20 billion a year. So we need to more than double, almost triple the investment that we're putting in place to be able to meet those those targets. It's interesting, it's very consistent with the recent plan that Hydro Quebec came up with, to meet its 2035 objectives,  it's estimating that it's going to close, you know, close to triple its capital investment to be able to to meet those. So we're well below what needs to be invested. And part of the problem is, is this, you know, we had a culture of, of no, you know, we we kind of have the technology to be able to do this. And we have, you know, the the financing, there are people who were are willing to invest in this space, because this is a good space to invest in. We have, you know, commitments and agreements in terms of what the overall target is that just that we seem to have set ourselves up with, you know, overall regulatory frameworks, that that slow things down. And by the same token, you know, we're waiting on final details for, you know, some of the financial incentives the Government of Canada has promised, like the investment tax credits, we're still waiting for the final details on that. And, and this is stuff that was promised almost two years ago.   Trevor Freeman  24:12 Yeah. And I mean, these projects are not quick projects, they're not short projects, they take a long time to get off the ground. So every absolutely moment that's lost as an impact. There's a lot to pick apart and what you just said, and I there's a few things I want to pull on that maybe to start with, is anybody getting it right, right now in Canada? That's like a Canada just specifically, is this going well, anywhere in terms of getting projects up and running and off the ground?   Francis Bradley  24:36 Well, our our focus as it associations is at the national level. And so at the national level, no, we're not getting it. Right. You know, there's a number of things that we need to do to be able to improve this and some things that we've been, we've been asking for so you know, like in terms of some some concrete steps at a national level. We need to coordinate federal impact assessments and project permitting through a central federal office. Again, this is something that that has been proposed, but isn't there. Second, we need to build capacity of regulators to deliver on our netzero goals and their decisions. They need to do prompt to so promptly they need to do it effectively. And third, you know, there was a one project, one assessment framework that the federal government promised in budget 2023. And then it promised that again, in budget 2024, that would be great to see that coming forward, like in this year's Federal Budget, it was teased, that, you know, many of the things that we would like to see are going to be addressed. But, you know, how long is it going to take? And, you know, are we actually going to be able to, to see some of those things implemented and implemented in a timely manner are open questions. And I've been I've been in front of parliamentary committees trying to get some of the move forward, some of the budget implementation details like the investment tax credits, move forward, but they we don't have all of the investment tax credit details yet in front of us much less moving them forward. And, and the clock is ticking, you know, that we keep getting closer and closer to to our targets, and we haven't made it any easier to get projects built.   Trevor Freeman  26:32 You mentioned regulatory hurdles as one of those obstacles. What are you talking about when it comes to regulatory hurdles? I mean, like you said, you kind of focus at the national level, there's the provincial level. Talk us through what some of those hurdles are.   Francis Bradley  26:44 Sure. Okay. Well, let me let me let me start with the the Impact Assessment Act, it's it's one of the biggest examples, frankly, of what up until now has been a culture of No, and this isn't a knock on the the individuals involved. It's just how the legislation is structured and how it works. Electricity, infrastructure projects are logistically complex, they require long lead times, they can take years to design to build construct. And that's even outside of the government approval process. At the current rate of regulatory approvals, new projects may take as much as 10 or more years to complete the, you know, the Federal provincial and territorial impact assessment processes, and obtain those relevant regulatory permits from various governments and regulators, you know, in Florida to have like, fully decarbonize, and, you know, double it grid capacity in a little over 25 years. This is going to be a challenge if it's going to take us a decade to get through these these processes. So when we were researching our state of the industry this year, we did a search of the open applications on the impact assessment act's website, what we found is that six projects, including electricity projects have been suspended indefinitely, because the information gathering effort to proceed with the federal Impact Assessment were enough to force a pause on the process. So it's possible that some proponents might reengage with the process, but what we found was that the paper exercise associated just the paper exercise with the impact assessment was enough of a deterrent to cancel or you know, otherwise viable projects, including, you know, in one case building a natural gas and hydrogen fueled electricity generating facilities and hydroelectric facilities. If just the time to go through the Paperchase is so long. This is problematic and something that needs to be addressed now, we're we have a revisions and amendments that have been introduced to the Impact Assessment Act as a result of the Supreme Court decision. I have appeared before parliamentary committee a couple of weeks ago, to speak specifically about that, and in hopes that we're actually going to see this move forward in a more of a timely fashion. But it was made clear by one of the other representatives that was giving evidence to the committee that that their expectation, this is from another province, their expectation is that they will once again be challenging this version of the Impact Assessment Act. So So even that creates further uncertainty. And just the uncertainty, the last thing that the business wants to be able to make generational investments is, you know, a stable, uncertain environment within which to operate.   Trevor Freeman  29:41 So, on that topic of investment, you talk about the need for major investment in both transmission and distribution infrastructure. And just as a reminder for our listeners, that's the poles and the wires and the transformers. That's the real hardware of the electricity system. Those are already really big buckets. So help us understand I got a couple questions around this, you know, what kind of investment are we talking about? Is it building more of those poles and wires? Is there something else in there? What size of investment? I mean, you mentioned $60 billion and clean energy. And who should be making this investment? Who are we looking to hear to be making this investment?   Francis Bradley  30:20 Yeah, I mean, that these are these, these are great questions in terms of what the investments are going to look like. And so, you know, we're looking at, as I said, earlier, doubling, doubling the grid, we're going to need at least two times more kilowatt hours when we get to the future. So you know, that's the level of investment that we need to be thinking about. There have been different organizations that have tried to kind of get a scope and scale of what that actually looks like, again, I mentioned the the RBC climate Institute. Last year, it had a study that came out, and I believe they, they paid this, I think it was $2 trillion, was the was the amount that they expected this to cost. Where's the money coming from? Well, you know, that's a really good question. And it's one that we've been engaging in for a number of years now. And, you know, not to be a little too much. I'll try. I'll try not to be like totally pedantic on this. But, you know, if you, if you consider, from a public policy standpoint, if if we believe that expanding the electricity system is necessary to decarbonize the Canadian economy, then essentially, what you're saying is that expanding the electricity system is a public good. from a, from an economic theory standpoint, if it's a public good, well, then it is something that should be borne by that taxpayer, not the ratepayer. Right. And so, you know, part of this discussion is, who needs to bear the costs for building out a clean non emitting electricity system, so that the rest of the economy can decarbonize? Should it be the electricity customer? Or are there parts of this, this core infrastructure that, that are regarded as a public good, and it's something that is paid for by the taxpayer, you know, and we see this in, in, in other sectors, other sectors as well, where, you know, certain things are perceived to be public good, and they're taxpayer supported. And we saw a bit of a recognition and a realization that this made sense to a degree in the federal government's budget in 2023, where, you know, they essentially pledged, one in every $8, in new spending was going to go to clean electricity projects through a variety of needs, you know, the investment tax credits, the candidate infrastructure bank, a number of funding mechanisms. So I mean, that those kinds of dollars from the federal government was a commitment to building infrastructure that that really is unheard of, at a national level since the Second World War. So you know, it really kind of moved clean energy and electrification into the category of well, I guess it's a public good, because, you know, there's a recognition that if the federal government wants to achieve these policy objectives, it needs to put some federal dollars in there. So, you know, that determination is, and whether it's a public good or not, as has been made in favor of the taxpayer versus the rate payer. Now, again, you know, you could easily say, Well, hang on a second, the rate payer, the taxpayer, the same person, except that it doesn't quite work the same way. We, you know, do do we want to attach to the customers bills, every single customer, that the cost of, you know, this, this expansion of our infrastructure or not, and, you know, electricity bills, are not something that, that, that fall, as taxes do disproportionately on those that are more wealthy. Right. And so, it's a little more fair. Now, you know, in terms of the specific investments, you know, I think, I think exactly how this is going to happen, and how it's going to roll out, those details are still being worked out by by some of our members, but I do want to highlight that, you know, the, the approach here, that we're seeing from the government, which we appreciate, is, you know, a one that is so far technology agnostic, which we think is the right way to go. So, you know, there isn't like a right way or a wrong way to generate electricity. So, you know, the future that we see is going to be an all of the above future, that will encompass wind and solar and nuclear and traditional hydro and, and, and hydrogen and carbon capture and storage. And more, not only does that give us, you know, the greatest flexibility and gives us the ability to to balance different types of generation of dispatchable versus non dispatchable. But it also gives us you know, overall, a far more flexible system. So, you know, That's the what the future is going to look like. So to, you know, to, to give you the short answer, it'll be all of the above, and it'll be probably $2 trillion.   Trevor Freeman  35:08 What's the role of private equity and all of this?   Francis Bradley  35:10 Oh, I mean, it's going to have, it's going to have to play a significant role, that there's no doubt about it. And in fact, that's one of the things that are BC has pointed their finger at when they when they identify the lack of investment right now, in this space, they note that the vast majority of it is public money. And the vast majority of that public money right now is federal public money. And so what they have said is they expect that there's going to have to be significantly more dollars coming from different levels of government, but also from private private investment and private investors as well. And this kind of a, you know, this is good news and bad news on that. I mean, the good news is, you know, their sense is that if we get the economics and the policy environment, right, that it won't be a problem, attracting capital. On the one hand, on the other hand, man, we're competing, you know, we're not an island here, and like, even now, where it's been taking us such a very long time to get the investment tax credit regime in place, and it's not in place yet. Whereas south of the border, the inflation Reduction Act, was developed and rolled out in short order. And what I'm concerned about is that, you know, people that want to invest in clean energy projects, I mean, I don't want to hear the sucking sound of those investment dollars flowing from Canada into the United States. But, you know, there has been more private investment in this space in the US than in Canada, because they've already established the regime that this is going to discuss, you know, production tax credits and, and, and other mechanisms. And we're still working out the details on ours. But yeah, you know, everything that we've heard is, there's a great deal of appetite, so long as we get things sorted out, as long as we get it, right. And that's why, by the way, one of the other things that's interesting for us as an association, is because our members are of, you know, a wide variety of types, a number of my members are investor owned companies. And so, you know, some Canadian companies that have become international players and international leaders, so, you know, Nova Scotia Power, it's now under a holding company called Amera, that is a major player, there's all of the Fortis companies, for US companies are our major players internationally. Afco is one of our members, and they're a big international player, you know, Transalta, again, you know, there's these are very significant players, capital power. So these are all all members of our organization. But it also gives us an ability to kind of get some insight into, into what the business looks like, for private investors as well. And, yeah, you know, what, what we're seeing and what we're hearing us, we need to get the policy, environment and the regulatory environment, right, because that right now is proving to be a barrier. And it's not just not just not not just us saying, you know, they'll see that reflected in other reports, including the RBC report where they talk about these the same sorts of things. And, you know, there's a recent reliability report by the North American Electric Reliability corporation that they've mentioned, as well, you know, one of the risks it sees over the longer term is, is a risk with respect to policy, and lack of policy and bow policy alignment.   Trevor Freeman  38:40 I think I mean, you bring up the inflation Reduction Act, that highlights the value of policy in the setting of the stage to allow for the types of investment and the types of projects that we need going forward and the critical role that governments and policymakers can play there. And actually, my previous guests, and I talked quite a bit about policy. So that's timely. When we talk about these major investments, and you start talking about these major dollar values. You know, you're no stranger to this, I'm sure, electricity prices, the cost of electricity is a sensitive subject and has been for some time now across the country in many different jurisdictions. We often look at as a distribution company, Hydro Ottawa, we look at what we call our social licence. And that's not a term that's unique to the electricity sector, to essentially the the permission our customers give us to operate our business. As we look at these investments, as we look at the amount of dollars that have to be invested in our in our sector and our industry. We know that there's an affordability crisis in Canada right now, lots of people are struggling with cost of living. And those two things can seem at odds. So I want to get your thoughts on how do we continue to hold on to that social licence that we have and in fact grow it and build it because electricity as we know it and your utility as you know it are going to be Change. And how do we get people on board with that, while still making the level of investment that we're talking about here?   Francis Bradley  40:06 Okay. All right. So, you know, I kind of touched on this a couple of times. But know, first and foremost, the energy transition, if you will, as I noted earlier, can't be paid exclusively by the ratepayers right? At be, you know, this is this is an overall objective that we have. And so, you know, the the infrastructure built is so large, that it needs to be certainly parts of it need to be paid through the tax system, and that that is progressive in a way that, that that rates are not progressive to begin with them, you know, but boy addressing vulnerable customers absolutely critical. You know, there's a variety of things that that could be tried, you know, in the United States that there's a Low Income Home Energy Assistance Program, that it helps keep families safe and healthy through initiatives that assist families with energy costs this, I think they call it the LIHEAP provides federally funded assistance, to reduce the costs associated with home energy bills, energy crises, weatherization, and minor energy related home repairs. So you know, a similar initiative in Canada, could be there to assist the the most vulnerable, you know, as as, as you're aware that, you know, your your, your most vulnerable customers are the ones that have the least capacity to do things like weatherization. And so, you know, there's an example of a national program that we could look at as a model. You know, one of the other is let's, let's try not do dumb things at the same time from a public policy standpoint. And one of the areas that we've been lobbying and has been something called the excessive interest and financing expenses limitation, we call it Eifel. And now it is not going to impact your customers, but in some jurisdictions of this country, it is actually going to bite the customer. So this is a this is a change in financial rules that will limit the amount of interest paid interest expenses that can be deducted from taxable income for existing and new borrowings. Now, it sounds complex, but basically every dollar that is denied interest, it winds up getting passed on to the customers, and it increases the cost of capital. Now, it only affects a smaller number of jurisdictions in this country. But you know, in the US and the UK and other countries, they have exemptions for this role. So they don't apply to utilities, but it will apply to to utilities here in Canada. And so like, right now, the only exemption offered to this is for investments in rental housing, which, you know, we see, but you know, that that's a, that is a program that some of your listeners though, not the hydro Ottawa customers will will likely be aware of, but you know, there's also an important role for energy efficiency and conservation programs in this space, right? You know, energy equity programs, thermostat installations, insulation rebates, and direct install for low income customers, they all help people to reduce their energy costs consumption and, and help them reduce their energy bills. But you know, you're absolutely right, we need to make sure that we keep our eye on the most vulnerable as we go through this transition. And there are ways that we can do that. And there, there are examples like that program I talked about in the US, even at a national at a federal level, where there are programs that we could put in place.   Trevor Freeman  43:39 Yeah, we do have I mean, there's, like you say, there's national programs that could be rolled out, we do have more local programs and Ontario, there are some assistance for low income customers that that we can support on the electricity bills. Federally, we've seen that investment in kind of on let's call it the supply side, helping helping homeowners access capital for low carbonization upgrades. So whether that's weatherization or putting heat pumps in, you know, the current program is oversubscribed and pause as a result, but seeing more of that and more directed to electricity specifically, I think would be would be great. When it comes to emerging technologies, so things like energy storage, smart grids, shaping the future of our sector, and let's break that apart a little bit. Let's talk about that at the macro level first. So kind of the grid level, and then we'll talk about it maybe on a behind the meter on the customer side of things. What do you see the role is for these new emerging technologies?   Francis Bradley  44:40 Right. Well, you know, I mean, you know, as I said, as I said earlier, I think the the future is going to be an all of the above approach. And emerging technologies absolutely are going to be a critical part of this. But you know, we need to be realistic too. So you know, there's technologies that that may be able to replace fuel base generation but they're not yet commercially available, and they're dependent upon supply chains that are not yet at scale. So, you know, there's a lot of reasons to be optimistic, for example, about the role that small modular reactors are going to play or the battery storage will play in our electricity nicks out to 2050. But is it realistic to assume that they'll be deployed on a large scale between now and 2035? You know, we need to look at both the the medium term and the long term solutions. And so I think a lot of these technologies hold a great deal of promise, when talking about a 2050 timeframe, the 2035 timeframe is a little bit more more challenging, you know, one of the emerging technologies I mentioned in a minute ago, small modular reactors. And so, you know, we we see, Ontario Power Generation moving very aggressively hoping to complete their build by 2028. Get to grid by 2029. But, you know, if you happen to be Saskatchewan, and you're hoping that small modular reactors will be your solution over the longer term, you may not be in the 2035 timeframe. So, you know, that's, that's the challenge there. So I have a great deal of confidence in our ability to develop those technologies. And I think there's going to be some huge advantages as well, right? I look back, because I've been around the sector long enough to, you know, the early days of, you know, candu and the build out of the CANDU reactors, principally in Ontario, but although, you know, we have a plant operating in New Brunswick, and we did have one in Quebec for a time, but we built an ecosystem to support that as well. And, you know, I'm very bullish on our ability to develop these new technologies, hopefully develop them here in Canada, and develop the ecosystems and the supply chains here in Canada, not only to the benefit of sort of Canadians and Canadian customers, but I think, you know, much like can do this could be technology that we'd be able to, to market around the world. So small modular reactors, carbon capture, you know, this is there's so much work that's being done in this space, that, that, that I'm confident that they will be important technologies, and they will be important for our supply in the future. We just need to be realistic about when we can rely on them. Because you know, that the one thing that that we can never sacrifice, of course, is the reliability of the system that's customer will never accept that.   Trevor Freeman  47:35 Yeah, of course, we're so intertwined. I mean, everybody that's listening knows this. This isn't any kind of insight, but we're so intertwined that yeah, we can't sacrifice that reliability. And it does, it touches on this idea that we have the technology that we need today, in the in the sort of near and medium term to get going on this stuff. And we're already going on this stuff. And then there are these nascent technologies that some of them may succeed, some of them may not, but we, we do need to invest in those. And we need to figure out which one of those is going to help us in that sort of medium to long term to get over that last 5, 10, 15%. Who knows what, but help us get there? What about on the sort of smaller scale behind the meter side of things when we talk about these emerging technologies? So distributed energy resources, you know, solar storage at the home level? Do you see that playing a big role in how we move forward here?   Francis Bradley  48:32 Yeah. Like not tomorrow or next week? But you know, when you when you're looking over the longer term? Absolutely, I mean, I think, you know, we're already seeing changes in terms of how the customer interacts with the, with the supplier, in some jurisdictions, where, you know, you'll look at, you'll look at Hawaii, you'll look at Australia, where we see massive penetration of rooftop solar, for example. But what what that's given us is, it's given us the ability to get insights in terms of how that change in the relationship between the supplier and the customer that's going to evolve. Absolutely, and it is clearly something that, you know, as we've seen, in in, in those jurisdictions, that there is a, there's a significant amount of interest in, in in pursuing this. And there's a great deal of interest when the opportunity arises on the part of customers to be able to access technologies that allow them to feel like they they have more agency, sort of in the relationship and how they relate to electricity. So yeah, absolutely. When you when you go out to, you know, the longer term, distributed generation rooftop solar mine, I'm a, you know, an EV driver now, but like 10 years from now, you know, hopefully we will have figured out how to use vehicle to grid. You know, again, you know, when I talk about it you're going to need two to three times more kilowatt hours. I'm not saying we necessarily need two to three times more generation, because a lot of these technologies are going to give us the ability to have a more flexible, and more efficient electricity system. And a number of those are at the customer level. So you know, if you think of an electric vehicle, that is probably charging 2% of the time, or 4%, of the time, and the rest of the time when it's not being driven, it's plugged in. And that's a I've got an 82 kilowatt hour battery, that, you know, at some time in the future, me and all of my neighbors will have 82 kilowatt hour batteries. And so like how many megawatts on my block that that we could tap into, that can not only give the customer the ability to, as I say, have more agency in the relationship, but man the kind of flexibility we'd get for the distribution system operators, to be able to tap into that the greater resilience that we would have. So you know, that's just one example of a technology that that I think holds a huge amount of promise and that one aint pie in the sky, because I'm driving around with with a 82 kilowatt hour battery today.   Trevor Freeman  51:11 Yeah. And I mean, the other side of that is also happening, the utilities are getting ready for that, and putting in the foundation and the building blocks that we need now, to do what you just described, to be able to look out there in our service territory and say, what are all the assets that I can use not just the incoming power from the grid, not just our switches and transformers? But what are all the assets that I can call on? And how do I incentivize this customer to do this behavior? You know, a couple episodes ago, we talked about what's our grid modernization roadmap, and it is designed very much around that, that capability. So I mean, that was a bit of a loaded question. I'm, that's kind of the answer I was expecting. For sure. But yeah, that's something that we're super keen on and super interested in. So Francis, as we kind of wrap up today, you know, maybe sum up some of the major steps that you want to see us take nationally in terms of policy to get out of this culture of No, as you call it. And into the you know, getting to yes, that towards the name of your report.   Francis Bradley  52:15 Sure. Okay. So to get to that place, we would have that one project, one assessment framework that's been promised in two consecutive federal budgets, we'd have it and we'd have it up and running, we have significant changes to the Impact Assessment Act, we would have a clean electricity strategy. That's been one of the things that, that we've been asking of the federal government for the past several years, you know, we have similar strategies, we've got a national strategy for hydrogen, we've got a national strategy for minerals, we've got, you know, national strategies in a whole bunch of areas. We had a commitment last year by the federal government to have a national strategy for for clean electricity. So we're hoping to see that this year, we would engage indigenous communities at the start of a process and we'd work to split equally in favorable ways like Hydro One, and for desync have done in Ontario. And we would have collaboration at all levels of government, federal, provincial, indigenous, as well as regulators. That would be that would be my wish list.   Trevor Freeman  53:11 That's, that's no small list. Well, Francis, it was really great talking to you today. We do always end our interviews with a series of questions. So if you're ready, I'll dive right into that   Francis Bradley  53:22 A series of questions. Uh oh. Okay   Trevor Freeman  53:24 We'll see how you do here. What is a book that you've read that you think everybody should read?   Francis Bradley  53:30 Okay, well, it is a book that I have not read yet. I've just begun reading it because somebody pointed me in this direction. So I just got it. It's called the parrot and the igloo. And that the subtitle is climate and the science of denial. It is a it is a sofar, a very, very interesting book by the author David Lipski. So, I've just started reading this, but so far, it's proving to be a really great read.   Trevor Freeman  54:03 If our listeners can hear me typing here, every once in a while, actually, you know, maybe half the time I hear about a book that I haven't come across yet. So I'm taking notes here. That's a good one.   Francis Bradley  54:12 There you go. Yeah, the parent and the igloo.   Trevor Freeman  54:15 So same question, but what's a movie or a show that you would recommend?   Francis Bradley  54:19 Oh, okay. Well has nothing to do with energy or electricity or climate change. But But Mad Man. the I think the greatest the greatest series that they did ever been produced and television. Love it. Yeah. I wish I would have been there. They just seem to be such weird and creative meetings that they that they wind up in terms of figuring out the advertising back in the 1960s.   Trevor Freeman  54:42 Yeah, totally. There's, there's no shows out there that you can go back to several times, if not indefinitely, and that's, that's certainly one of them   Francis Bradley  54:49 that's one of the ones for me.   Trevor Freeman  54:50 Yeah. If somebody offered you a free round trip flight anywhere in the world, where would you go, if you could offset the carbon   Francis Bradley  54:59 I would I would, I would go to Ireland, I had been planning a trip to Ireland in April 2020. With with two of my kids. It never happened that we've never been so, you know, one one side of our family the roots go back there. But I have never been so it would absolutely be to Ireland.   Trevor Freeman  55:22 Very cool. It is amazing how many times I hear that sort of there's those 2020 2021 trips that were planned that never happened. Yeah. are on the list for everybody. That's great. Who is someone that you admire?   Francis Bradley  55:36 Niko Tesla. Yeah, Tesla, who is I think one of the real unsung heroes of the of the past, you know, people know all about, you know, Edison and Westinghouse. But very few people know about Tesla. And and I think I think he had significantly more patents than either either of those two guys. Everybody knows the car, but very few people know the man.   Trevor Freeman  56:03 Okay, so last question, what is something that you are excited about when it comes to the energy sector and its future?   Francis Bradley  56:10 Everything   Trevor Freeman  56:11 Great  The future is bright. I mean, I wouldn't want to be anywhere else right now. Specifically, you asked about the energy sector, but specifically electricity, I'm, I'm really looking forward to the future. You know, I talk a lot about, you know, we're going to have to build in the next 25, 26 years, a system that is twice as large as the system we had, you know, 120, 130 years ago. But if you look at how much a society has changed, because of electrification in the past century, society is well is going to change even more significantly, in the next 25 years. As we move forward. And we double, I'm really, you know, it's just like everything about what's going to happen in the sector. And, and, and our utilization and the new technologies that will, we'll have access to is, I find it endlessly fascinating to see what that future is going to look like I'd listened 15 years ago, nobody had iPhones and iPads, and all of these new technologies. And we used to have to watch TV shows when they were scheduled. And, and, you know, when I started working back in the day, if you if you wanted money, it would be cash, and you'd have to go to the bank. And if you didn't get there by Friday afternoon, you were stuck for the weekend. So yeah, you know, now I pay everything with my with my watch, right? Yeah, it's not even a tap. I just, I just use the watch. And so like, what's going to change in the next 25 years? It's going to be endlessly fascinating.  It does feel like it, you know, and I've been in this industry a little while now. And it seems like the rate of change, specifically on climate on the energy transition on decarbonizing feels like it's picking up speed and getting momentum, and people are kind of getting behind it, not to say we've solved all the problems, but Right. That's the optimistic piece for me that I look at and say, Yes, stuff is happening. And this is a really cool spot to be I agree.   Francis Bradley  58:16 Absolutely.   Trevor Freeman  58:16 Well, Francis, this is a fantastic conversation. I really appreciate you taking the time and sharing your insights with us. And this was number two on the podcast, so I'm sure there'll be a third at some point.   Francis Bradley  58:25 Excellent. Thanks a lot, Trevor. It was great to chat with you take care.   Trevor Freeman  58:28 Yeah. Thanks.   Francis Bradley  58:29 Cheers.   Trevor Freeman  58:31 Thanks for tuning in to another episode of The think energy podcast. 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Get to the bottom of how policy is ushering along the energy transition. In part two of the series, Associate Professor Nicholas Rivers shares how energy policies are helping shape the actions taken to address climate change. From decarbonizing buildings and transportation to the hard-to-tackle parts of Canada’s economy and its major industries. Plus policy’s role in supporting distributed energy and resources. Dive back into the conversation in episode 139 of thinkenergy. Related links   ●       Listen to part one: https://thinkenergypodcast.com/episodes/energy-policy-deep-dive-with-nicholas-rivers-part-1/ ●       More about Nicholas Rivers: https://uniweb.uottawa.ca/members/969 ●       uOttawa Institute of the Environment: https://www.uottawa.ca/research-innovation/environment ●       The Canadian Climate Institute: https://climateinstitute.ca/ ●       Trevor Freeman on LinkedIn: https://www.linkedin.com/in/trevor-freeman-p-eng-cem-leed-ap-8b612114/ ●       Hydro Ottawa: https://hydroottawa.com/en    To subscribe using Apple Podcasts: https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405   To subscribe using Spotify: https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl   To subscribe on Libsyn: http://thinkenergy.libsyn.com/ --- Subscribe so you don't miss a video: https://www.youtube.com/user/hydroottawalimited   Follow along on Instagram: https://www.instagram.com/hydroottawa   Stay in the know on Facebook: https://www.facebook.com/HydroOttawa   Keep up with the posts on X: https://twitter.com/thinkenergypod   Transcrpit: Trevor Freeman  00:07 Welcome to think energy, a podcast that dives into the fast changing world of energy through conversations with industry leaders, innovators and people on the frontlines of the energy transition. Join me Trevor Freeman, as I explore the traditional, unconventional and up and coming facets of the energy industry. If you have any thoughts, feedback or ideas for topics we should cover, please reach out to us at think energy at hydro ottawa.com. Hi, everyone, welcome back. Okay, so this is part two of my conversation with Nicholas rivers about policy, and specifically how policy is and will in the future, shaping the different solutions and different actions that we can take to address climate change and to usher along the energy transition that has already started. As a refresher, Nicholas rivers is a Professor of Public Policy and International Affairs from the University of Ottawa. And his area of focus is really the sort of research into an evaluation of environmental policies. So this is a great conversation. And if you haven't listened to the previous episode with Nicolas, I really encourage you to do that it kind of lays the groundwork and really helps feed into this part of the conversation. On today's episode, we're going to talk about decarbonizing buildings, decarbonizing transportation, about some of those hard to tackle parts of our economy, kind of those major industries, as well as the role of policy and supporting distributed energy resources. So solar panels and batteries and things like that. So it's really a great conversation, start with the previous episode, if you haven't already. And then thanks for joining us here for this one. And happy listening. Okay, so we've talked about generation at the grid level, but let's talk about what we call distributed energy resources. And for our listeners, just a reminder, this is things like rooftop solar behind the meter storage, so having batteries at homes or businesses, which we are going to need a lot more of in the future. And we're going to see a lot more of on our grid in the future. What policy tools are out there that could help ramp up the implementation of these resources? Is it as simple as you know, incentives to lower the upfront cost?   Nicholas Rivers  02:21 Okay, good question. Maybe I'll just start out by giving some broader perspective about why we why we might want to go down the distributed energy route. So as you mentioned, a distributed energy resources are things like rooftop solar, right on the kind of residential building or a battery pack in the garage of your residential building. And this is a different approach than the way we normally approach the electricity sector, where our generation and storage infrastructure to the extent we have any is centralized, right. So in a centralized system, if it's solar, it would be a big utility scale solar project in a field somewhere, or now we're starting to see the ISO just approved a bunch of battery storage projects that are going to be you know, big centralized resources, really big batteries, or it could be pumped hydro, or you know, compressed air storage that that are not in someone's garage, they're, you know, these big sites that are that are well away from people's homes typically. So why would we want to change the paradigm and, and go towards this kind of decentralized type of approach where the where the resources are in people's homes or on people's homes? I'd say there was a couple of reasons we might want to go that route. One is that the distributed resources if they're in people's homes, well, they're close to the demand. Right? So if people you know, ultimately, the reason we have electricity generation is to meet people's and industries demands for electricity. And putting those resources right at the source of demand means that we don't need so many wires to connect the resources to the to the demand centers, and potentially that there's less congestion on the wires and, and less losses getting from the source of supply to the source of demand. So that's one reason. Another big reason I think, that will become more important in some areas of the world and more important as we scale up decarbonisation is land use, and then, you know, we got all these rooftops that are just sitting there. And putting solar panels on those, basically wasted surfaces is a way of conserving land as opposed to to putting new solar panels in a field that has other uses. So I see that as being a potentially really important reason why we might go down that decentralized route. It's important to say that land use constraints are not binding in Ontario today for for, especially for zero carbon resources, right? There's we're lucky in Ontario that we've got a fair amount of land per person. And we've also not got that many solar or wind or battery resources currently. And so the pressure that we're putting on our land from those types of centralized resources are pretty small. But certainly as we try to go further on that decarbonisation route, thinking about land constraints is going to be important. I would say that there is a downside to going the decentralized route. And that's that it's more costly. So generating electricity at a home, is storage of storing electricity at home is typically quite a bit more expensive than doing it at a utility scale, in a in a kind of centralized manner. And that's just because, you know, a solar panel cost what a solar panel costs. So you're getting, I think, the same basic solar panel, solar module, and a centralized system, compared to a decentralized system. But all the side costs, the cost of planning and installing, and all the racking that has to go for solar panels, same with batteries, is a lot more expensive, when it's done kind of on these boutique, individual roof projects, compared to what it's done in a centralized approach. And so what we're gonna do as we think about, you know, do we go down this more decentralized route or more centralized route? So we've got to think, are these land benefits and the benefits we get from having the resources close to the demand? Are they outweighing the extra cost that we're paying from, from going this more decentralized route?   Trevor Freeman  02:25 Yeah, so it's kind of an economies of scale question of obviously, investing in the infrastructure for a large scale solar installation gives you that, you know, more bang for your buck on a kilowatt hour basis, then each individual rooftop project, but I guess there's that aspect of, you know, customer control and customer preference of, you know, I like the idea of having my own power generated on my roof, it gives me some control, it gives me some redundancy. It also kind of protects and let me know what your thoughts on this it. It locks me into cost for energy, at least for a portion of my energy for the life of that equipment, rather than sort of being at the whim of rising utility costs over time. Is that a fair assessment?   Nicholas Rivers  07:15 Yeah, I think that's right. Solar panels and batteries, both have a free long lifetime. So once you've paid for them, you know, what you paid, and you're going to be able to amortize them over the length of the investment. Of course, that assumes that you're going to be living in the same house for the 20 or 30 years of the investment.   Trevor Freeman  07:31 Exactly. Yeah.   Nicholas Rivers  07:32 So I think there is still a risk there. But I do agree with you that it does put more control in individuals hands more, it gives people an ability to kind of choose their own destiny with respect to energy, it allows them to make a zero carbon investment that, you know, they maybe feel really strongly about, and that isn't being made on their behalf at the central level. So I think you're right that it does give more autonomy to households.   Trevor Freeman  07:58 Yeah. And the current way that we I guess, sort of funder incentivize, if you will, on rooftop solar, for example, is just through the rates, so you're offsetting your rates. And that is how you get your payback on your panels. I know you and I have chatted previously about the model in Australia. Can you tell us a little bit about how they've approached this?   Nicholas Rivers  08:20 Yeah. So, South Australia also uses this net metering approach. So basically, net metering means when you're consuming electricity, you can think of like an old analog meter, the meters running one direction. And then when you generate electricity, and return it to the grid, when you're not using as much as you're generating, the analog meter runs the opposite direction. Of course, these meters aren't analog anymore. They're digital, but they're allowing you to kind of reverse the meter at times when you're generating.   Trevor Freeman  08:50 Yep.   Nicholas Rivers  08:51 South Australia has been a real leader in getting solar on people's rooftops. Now, you might think, oh, it's super sunny in South Australia, and it is super sunny in South Australia. So it makes sense to have solar in people's rooftops. But there are lots of areas in the world that are super sunny, that have had not nearly the success that South Australia has had in putting solar on rooftops. And I would think one of the big reasons is, is program design. So they have designed a program that makes it really easy to access the program and access the incentives that are part of the program, and that lets household navigate it pretty seamlessly. So my understanding of the program is it's an incentive, which is the typical way we we kind of provide incentives for people to to undertake these novel technologies. It provides households with a you know, an upfront payment for for putting solar on the roofs. But I think that the real trick is that it's not provided to the household. And there's not an onerous application process that happens. It's provided to the to the companies that install solar panels on people's roofs and they pass through the incentive. Have to the household. So all of the paperwork and the planning is undertaken by the company. And the household, basically, just, as my understanding just says, Yeah, I want some solar panels on my roof. And, you know, tomorrow the solar panels are on the roof. And they don't have to go through the kind of extensive paperwork and the qualifying and the waiting for the, the incentive to be paid. It's all done upfront. And it's all done with a minimum of paperwork.   Trevor Freeman  10:23 Yeah, so from a homeowner perspective, in Canada versus in South Australia, South Australia is just seeking a much cheaper cost for solar, they don't have to jump through the hoops. That's all kind of done taken on by the government and by the the industry.   Nicholas Rivers  10:39 Yeah, and we do have incentives for solar here. In some provinces anyway, and there have been incentives federally, but they're there, they're more onerous to apply for. And they put the homeowner in the position of having to pay for the system upfront, and then waiting for the rebate. And it's a big outlay for homeowners and the rebate is uncertain, right? You can put the paperwork in. And of course, you think you're gonna get it back. But there's always that chance that something went wrong, and you didn't do it quite right. You don't get the rebate. Yeah, there's a risk there. So I think this this kind of upfront payments program that's processed by the company is as a real, you know, something we could learn from in Canada.   Trevor Freeman  11:16 Right. So that's potentially a key role. And this may be applies to other programs, as well of, of government have policies to take on that administrative burden take on that risk, if you will, away from the end user to make it seamless and streamlined for the end user and easier to do   Nicholas Rivers  11:33 People have better things to do than think about energy. And so I think that   Trevor Freeman  11:38 Or fill out paperwork,   Nicholas Rivers  11:39 yeah, fill out paperwork, and just, you know, they don't want to spend their time, you know, trying to figure out if the incentive is going to cover their net metering benefits they wants to be they want to be added be as easy as possible.   Trevor Freeman  11:52 Okay. Yeah, that makes a lot of sense. Okay, moving along, then to transportation. This is something of course, that Canadians will be pretty familiar with. We've seen a big move toward electrifying personal vehicles, there are more EVs out there today than ever before, you know, going back into even recent memory, it seemed like a rare thing to see an EV on the road. And now it's not at all, but there's still a long way to go. As much as we've got a lot more, we still are overwhelmingly using fossil fuels for our personal transportation. What kinds of approaches will help speed that transition up? We have a federal rebate when it comes to buying electric vehicle. Is that enough? Or are there other tools that we can use to speed up that transition?   Nicholas Rivers  12:36 Yeah, we're at about 11% of new cars that are sold are electric these days, and about one and a half percent of our fleet, because it takes our fleet a long time to turnover, right. So even if we get to 100% sales, we could still be waiting another 20 years before we get to 100% of our fleet be electric. So this is not going to be something that resolves itself really quickly. Because it does take a long time to turnover and longtime for car manufacturers to change the kind of vehicles they're making. I'm convinced we're on the transition, and that it is underway no matter what we do in this sector, that that these cars will be eventually be as cheap or cheaper than internal combustion engine cars, and will deliver the range that we want and the performance that we want. We're not there yet. So So what do we do in the meantime, I would say one of the things we should be doing as governments is fixing kind of the chicken and the egg problem of electric vehicles and governments are very active in this area. But the chicken and egg problem is who wants to build a charging station if there's no electric vehicles, and who wants to buy an electric vehicle if there's no charging stations. And so I think government has been playing an active role there, although arguably, it's still behind where we want it to be. People still experienced troubles with charging electric vehicles. And reliability of chargers is an issue. It turns out that the economics of operating a charging station don't look very good. And so perhaps there needs to be more of a public role in figuring out how to get these systems up and running more of the time. I'm not exactly sure what that would look like. But, but I do think the problem isn't going to solve itself entirely on its own, especially in more remote or Northern or rural areas. This probably along a lot of role for government support for charging. In terms of a policy approach. I really like the zero emission vehicle standard. This is just a standard that says okay, manufacturers, it's targeted. The manufacturer is not a retailer or not customers. And it says manufacturers you have to sell a certain proportion of the fleet you sell is zero by zero emission by this year and a bigger percentage by this year. And that's something that Quebec and BC and California and a number of other places have implemented zero emission vehicle standard, and the Canadian federal government has announced that it's going to go the same route.   Trevor Freeman  15:05 Gotcha.   Nicholas Rivers  15:06 And so what that says is, in 2026, in Canada, major vehicle manufacturers will have to sell 20% of their fleets as electric vehicles. Were at about 11% today. And that number will ramp up every year until it hits 100% by 2035. Now, again, I think this transition is happening anyway. So I think that that will help speed up the transition. But at it, it's not dramatically different from kind of what we expect, even without that kind of policy. And so I do think that's a that's a really nice policy, because it gives automakers a target, it gives them some certainty. And it helps to ensure that they make vehicles available to Canadians where they want them.   Trevor Freeman  15:48 Yeah, I think, I mean, we've all heard those stories of people that wanted to buy an electric vehicle on it wasn't ready, or the price point wasn't there. And I think by requiring more stock, requiring those targets to be hit, it's going to help move people along in the direction that a lot of people already want to go. And we're seeing that as those numbers tick up.   Nicholas Rivers  16:08 Yeah. Let me say a little bit more about this policy, because I think it's cool. It's one of those examples, which is a regulatory policy, which has a market based or carbon pricing kind of component to it. So it's regulatory, right? I just described that manufacturers have to hit, let's say, a 20% target in the year 2026. So the rule is, if you sell a lot of vehicles in Canada, 20% of them have to be electric by 2026. But then it's got this kind of hybrid component, not a hybrid car hybrid policy. So the it's kind of, it's got a carbon price kind of built in, which says, Hey, if you can't do it, well, you can trade with some other company that can. So maybe it's going to be gonna make up some names here, maybe it's going to be that company X says, oh, you know, we're really, you know, we really don't want to make the transition quite so quickly, we're going to sell internal combustion engine cars for a few more years. And Company Y says, Well, we're actually way ahead of that curve, it's going to be able to sell some of its credits, Company Y is going to sell some credits to Company X. And so Company X could keep doing what it's doing. But pay a penalty, that company y can get a benefit from being ahead of the curve.   Trevor Freeman  17:17 Gotcha. And to the consumer, the overall stock of options is still where the government wants it to be. There's still enough electric vehicles out there that we can purchase.   Nicholas Rivers  17:27 That's right. I think I mean, the the availability is less of a concern now than it was when supply chains were all snared up during the pandemic. I think if you went out and you had the money, and you were willing to, you wanted to go buy an electric car, you would get one relatively quickly today.   Trevor Freeman  17:42 Yeah   Nicholas Rivers  17:43 That's, that's I think that was that's a legacy problem that fortunately, we don't have so much anymore.   Trevor Freeman  17:47 So I mean, that's personal transportation, we're also seeing a move to make public transportation more carbon free and more electric here in Ottawa, where I'm based where we're both based. We've seen our city make that transition to electric buses, we're bringing on you know, a portion of the fleet in the next couple of years is going to be electric buses, we've seen our new LRT system is at least partially electrified, what are some of the policies out there that are helping municipalities or operators and public transit systems make this shift from traditional fossil fuel systems?   Nicholas Rivers  18:27 Yeah, so this is a procurement policy. So it's government saying, we're going to create a new market for this technology that doesn't really exist yet. And help to drive drive technology along right. So this is something we talked about a little while ago. And I think that this will help, you know, these these vehicles, big vehicles with heavy duty cycles. There's certainly parallels in kind of goods transport. So having some of that kind of exposure to new deployment in the public sector, I think will help with decarbonizing goods transport later on. So this is one of the cases where governments kind of creating this niche role for each policy or niche, I guess, nice role for this technology to be deployed first. And it's accepting the higher cost of these policies of these technologies initially, and will help drive down the costs as they get some experience with these technologies. Okay, so what's it what's it doing in Ottawa? Ottawa has promised to not buy any more fossil fuel buses, it's gonna slowly transition its bus fleet to electric. And I guess that's a procurement policy. It's supported by funds from the federal government. So the Canadian infrastructure bank supports this policy. And so the way that it works is the federal government's pay the additional cost that the electric bus costs relative to a normal diesel bus, and the city just pays the same as it would for the normal diesel boss with the feds picking up the rest of the tab.   Trevor Freeman  19:58 Right   Nicholas Rivers  19:58 The city's original expense. response has been really positive, it's found that maintenance costs are lower that fuel costs are lower, and the performance is at least as good in the electric buses compared to the, to the diesel buses. So it's experiencing a cost savings. And at least in the initial reporting, this seems like a really positive experience.   Trevor Freeman  20:17 So it's essentially the policy there is helping buy down that initial upfront jumping costs. So that, you know, yeah, municipal budgets can remain the same.   Nicholas Rivers  20:26 Exactly.   Trevor Freeman  20:26 But we get that better technology, and we're moving forward on our emissions reduction.   Nicholas Rivers  20:30 Yeah. So this is really a federal and and city policy.   Trevor Freeman  20:33 Gotcha. Okay, so let's talk about buildings, which are a major source of emissions, especially here in Canada, primarily because we are a cold climate, and we have to heat those buildings, or else they wouldn't be comfortable. And traditionally, this has been done with fossil fuels, you know, we burn natural gas, to heat our buildings is a large majority of Canadians. That's how they heat their space. In Canada buildings account for over 100 million tons of GHG emissions a year. So this is definitely a sector that we need to see some transition in how we approach them. What is the role of policymakers to help us decarbonize our buildings? And I want to split this question into two pieces, the first being residential buildings. And then we'll talk about commercial and institutional after because I think they're they're kind of different cases here. So let's talk about residential first.   Nicholas Rivers  21:25 Okay, residential buildings, I think heard at some of this is going to apply to both residential and commercial but of residential buildings, you're totally right to say that the big source of emissions is natural gas. And we do have other fuel uses as well like oil and propane, but the the big one is gas. And I think a special challenge for residential buildings. And it applies to commercial buildings as well, but especially residential is that they last a really long time. And then, so it's not like cars where you know, after we have got all the new cars to be zero emission, you got to wait maybe 10 or 15, or maximum 20 years, and the entire fleet is zero emission. Because cars only last 15 or 20 years buildings last, we don't even know how long they last hundreds of years. 100 years.   Trevor Freeman  22:14 Yeah, exactly.   Nicholas Rivers  22:15 And so we don't just have to tackle new buildings and then wait for them to kind of percolate through in the same way as we do for light bulbs or cars or something, we have to figure out a way to decarbonize existing buildings. And this turns out to be difficult. But let me start by saying the first thing we should do is make sure that the new buildings that we're building are not producing carbon emissions, that's the easiest thing to do. Getting a tackling a building or decarbonizing building, once it's already built, and part of the building stock is relatively difficult compared to taking a new building and designing to be zero carbon from the outset. And my view is that the best thing we can do there is to not connect new homes to the natural gas network, or at least pass the full costs of the natural gas network onto these new homes as they're built so that homeowners can make and developers can make an informed decision about the most effective way to produce those new homes.   Trevor Freeman  23:13 Yeah, I think like even that concept is something we talk about, you know, when we're working with our customers on equipment choices, as well, as you know, the decision you're making today on, you know, let's say your boiler will last with you for the life and that equipment. And in the case of a boiler, let's say that's 25 years, but to your point, in the case of a home, deciding to start down that path of fossil fuels, that building is going to live with us for you know, who knows how long and we will then have to get off those fossil fuels later. So I think for that new construction piece, yeah, that makes a lot of sense of making sure we're making the right decisions today, because we know we have to electrify   Nicholas Rivers  23:50 Right. Yeah, we do not what we don't want to do is build a gas home. And then 10 years later say, oh, let's actually make this home an electric home.   Trevor Freeman  23:58 Yeah, totally.   Nicholas Rivers  23:59 Because now we've spent twice on on one thing. So if we know we're gonna go zero emission, then we should be building new homes as zero emission homes. And we'll save money doing it.   Trevor Freeman  24:08 Yeah, and we know how to do that today.   Nicholas Rivers  24:10 We know how to do it. The harder problem is existing homes. And that's, you know, most of the homes that are around today that are part of our housing stock today will still be part of our housing stock in 2050. So we don't get to do over. We've got to tackle these existing homes. And it's relatively difficult compared to other sectors. Because if you want to take an existing home and decarbonize it, you really have to do it on a home by home basis. You have to invite you know, an auditor in and figure out what's wrong with it, or the cheapest way to decarbonize that home is most effective way to decarbonize at home, maybe get some engineers to help figure out what the interventions look like maybe gotta consultant in to put some new windows or doors or insulation or air sealing into the home and so but I adds up to a lot, a lot of people being touching the home, it's not something where we can go to a factory typically and pull out an identical component that, you know, might get cheaper over time, and strap it to the home. So I think that's part of what makes this challenge difficult. Luckily, we do have some kind of economies of scale in homes when it comes to heating systems. And this is heat pumps that can be adapted to most homes as a replacement for a furnace, or even a boiler. And Heat pumps are a technology that I think people have heard a lot more about over the last couple of years, they're basically an air conditioner that can run in reverse. So we can move heat out of a house and also move heat into a house. And these are getting more common for a cold climate, like we're in. And getting cheaper and contractors are getting more experienced with them. And so I think that we will start seeing more penetration of heat pumps in residential sector. Having said that, it's not a it's not a slam dunk. Right now, heat pumps, in some cases are cost effective compared to gas. But they're right at the margin, right? So you don't save a whole bunch of money by switching a gas furnace to heat pump. In, for example, in Ontario. Now that'll change. If our carbon price keeps going up every year, eventually, it'll it'll become something where the carbon price makes heat pumps make easy financial sense that it becomes a more straightforward decision. But right now, they're kind of similar cost to operate compared to a natural gas furnace. And so we're not seeing a whole bunch of penetration of them in Ontario.   Trevor Freeman  26:50 Yeah, I mean, I think that even even just that fact that actually, coincidentally, the previous episode on this, we actually talked about heat pumps and went through a bit of a case study with with someone that installed one, but you're right, like right now, you're kind of comparable, and your energy costs, maybe you save a little bit of kind of depends on on the rest of your context as well. But that highlights the value of the role in policy of helping to drive down that upfront cost. And by helping get more of them out there. And letting as we've talked about already, in this conversation, letting the market forces drive down the cost of heat pumps, because we're going to be putting more of them out there in the manual manufacturing process, the supply chain process, that's all going to find those efficiencies so that putting that heat pump in becomes comparable on an upfront cost basis to a furnace, for example, which today it's not.   Nicholas Rivers  27:44 Yeah, I would say the other challenge is that the whole HVAC or heating ventilation air conditioning ecosystem is set up around natural gas furnaces and natural gas water heaters in Ontario. And so the contractors are used to it, people are used to it. And it's it makes it kind of when your furnace or your hot water heater fails, and you panic a little bit because it's the winter and you don't want to get cold the next day, the easiest thing to do is to call your company and get them to put in the same thing as you've already had it's safe, you know it works. And by doing that, you've locked yourself into another 20 or 25 years of heating with natural gas. And so I think one of the things is just kind of the human dimension of this problem that heat pumps remain kind of is unconventional technology. They work really well they've been demonstrated to work really well in Ontario, but it's not widely known. And certainly the supply chain isn't there in the same way as it is for furnaces, and the contractors are, I think less comfortable with installing them as they are for furnaces. And so people get guided towards furnaces at the time of furnace failure or water heater failure. And it's only like this kind of, I think if the people that really want heat pumps that end up going towards that route right now. Because you really have to you have to want them for that to be the outcome. It's not something that's going to happen on its own. And unfortunately, in this moment of panic, you don't get the time to kind of reflect on on what you might want over the next couple of decades.   Trevor Freeman  29:25 Yeah, totally. And I've I've thought about this a little anecdote on this show before my own experience with having a furnace die in January as I was starting my research into heat pumps and ended up being able to get a heat pump but not in the manner that I wanted, not the system that I really wanted. And, and yeah, I ended up because of that, having to do all the research myself and being someone that works in the energy space. That's, you know, that's what the reality was.   Nicholas Rivers  29:50 I would say the other thing is I heat pump provides both air conditioning and heating. And it turns out that heat pump is basically cost competitive with a new furnace, and a new air conditioner. So if you if you, if you take a new house, and you either decide to put in a furnace and an air conditioner or heat pump, it's a wash, you'll pay the same for both. But very rarely does a house have a furnace and an air conditioner fail at exactly the same moment. So that they're making this kind of apples to apples comparison of a system that can provide both heating and cooling with another system that could provide both heating and cooling. And so this is like this coordination problem that heat pumps provide. And so I think when we're thinking about public policy, we should be thinking about not this kind of rational decision maker that's weighing the pros and cons of these two systems. But really, the person who's in a panic because their furnace failed in the middle of the night. And we got to think about how to make the Low Carbon solution, the easy solution for that person.   Trevor Freeman  30:50 Yeah, 100%. I mean, this goes back to the, I guess, the intro of what will be part one of this conversation that I gave and talking about, you know, the policy piece is kind of that foundation, that bedrock upon which the technological solutions the societal solutions are built, and exactly what we talked about with solar. How can we use policy to make this an easy path, make it the easiest path so that when someone doesn't want to think about it, when their furnace dies in the middle of the winter. This is the logical and easy and the path that they're going to choose.   Nicholas Rivers  31:23 Yeah, I think in many cases, choices are problematic, right? I'm a believer that that's not that's not universally true that more choices are often better. But also that we can get paralyzed by choices. So having to choose between a heat pump and a furnace is difficult for most people. Most people don't want to spend your time thinking about that. And I think, eventually, I'm of the view that we want to take a regulatory approach that we don't want to just allow everyone to be kind of deliberating especially at a panic about this choice themselves. Probably eventually, when heat pumps become good enough universally, that we want to have that be the regulated solution.   Trevor Freeman  32:02 Yeah, gotcha. Especially when to your point. It is the it becomes that clear, best choice. It's the most efficient.   Nicholas Rivers  32:09 Exactly, yeah.   Trevor Freeman  32:10 And we're working towards that we're getting   Nicholas Rivers  32:12 we're not quite there yet. There are places where heat pumps are not as effective as furnaces. And so I think that's why we haven't seen regulation in this space yet. But I think that should be an end goal.   Trevor Freeman  32:23 Gotcha. Okay, so that was residential buildings. As I said, commercial and institutional are kind of a different beast altogether. These are bigger buildings systems are bigger and obviously, more expensive ownership structure can be complicated. You have owners of buildings and tenants, you have investment companies that are sort of investing in the building as an asset as a way to make money. Help us tackle this beast, what is the role of policy and helping commercial buildings decarbonize here in Canada?   Nicholas Rivers  32:56 Yeah, good question. Again, I wouldn't say this kind of tenant and owner issue also applies if the residential sector, right, so there are renters that want to have a more efficient building, and that don't have any power to make investments in their building. So similar dynamic there, I think. I won't talk about specific technologies in the commercial sector, although there are lots of places that are experimenting with innovative new heating and cooling technologies, again, heating and cooling as the big greenhouse gas source in the commercial building sector, like it isn't residential. But I will just say that, I think the the types of decisions that are made and the way that they're made, it is quite different in the commercial sector to the residential sector. In a bigger commercial building, there'll be a building manager that's responsible for making decisions about, about heating and cooling investments in that. In that building, there'll be lots of tools that they have access to building management software, that that kind of optimizes building energy use, and costs, and helps them to make these kinds of decisions. So whereas the residential consumer doesn't necessarily want to think about what their what types of investments they should make to maximize their comfort and minimize their energy costs. That's what this building manager in a building is paid to do. And so they are going to be really thinking about this, these decisions carefully, and they're not going to be you know, they are going to be highly engaged in these decisions about what what types of energy to be using in the building. And as a result, I would say that carbon pricing can be quite effective in this sector, that policies that shift the relative costs of heating with gas compared to heating with electricity. They're going to hit the bottom line in that building manager for that building manager really quickly and allow them to kind of pivot if there are technologies available that can help them reoptimize in response to these changing prices, I will say that it's important to think about designing rebates for that carbon price. So we don't end up digging, our commercial buildings say we've we've designed rebates for, for residential households and for big industry. But I do think that this kind of pricing tool can be effective, probably more effective in the commercial sector than it can be in the residential sector. Because because there are people whose job it is to pay attention to building energy costs.   Trevor Freeman  35:31 Yeah, and I mean, you talk about rebates, I think, if there's a way to direct those rebates or direct that reinvestment into the types of solutions that are going to help people double down on the savings, and reduce their carbon consumption, and you know, then the next time around, it's even better and even better, I think that's definitely impactful.   Nicholas Rivers  35:51 Right? Yeah. So combinations of incentives and a kind of carrots and sticks approach. I agree.   Trevor Freeman  35:57 I do want to mention, and partly this is a bit of a plug here on the hydro Ottawa side of, you know, one of the initiatives that the federal government's taken on in terms of deep retrofits for commercial buildings is something they call their deep retrofit accelerator initiative. It's a program that hydro Ottawa is a part of two builds, build support services for commercial customers to identify pathways to decarbonize. So this isn't, you know, going out and paying for boilers or electric boilers or things like that, but it's helping building owners create a plan to tackle these complex, these complex retrofits. And that's something that the federal government is investing in. So I mean, for our listeners in our area, definitely keep your eyes and ears open for more information coming on that because it's early days yet. Okay, so my last question for you, Nick. And just looking at the time, I know we've we've taken a lot of time here chatting, it's been great. But I do want to touch on quickly before we wrap up, kind of what might be one of the trickiest areas, which is this idea of kind of heavy industry resource heavy industry, things like you know, the manufacturing of steel and chemicals and cement. There's a lot of emissions associated with this. They have kind of pretty unique demands in terms of high heat, high temperatures, things that are easily achieved with burning fossil fuels, maybe not so easily achieved with an electric option. What are we doing in that sense? What is the government doing to try and help those industries pursue decarbonisation?   Nicholas Rivers  37:28 Yeah, so we've kind of I'm in the the climate world climate policy world. And we have called these sectors for a long time, in quotes, the hard to decarbonize sectors, so, so it's been something where it's the kind of prevailing idea has been, let's all work on the stuff that's relatively easy today, like buildings and electricity, and vehicles. And eventually we'll find solutions for these hard to decarbonize sectors. And these are decarbonize sectors are things like cement, and steel, like you pointed out are chemicals, for example of pulp and paper, these big industrial sources, and it's not just that they require a lot of heat, or a lot of energy. In many cases, it's that carbon is released as part of the process for producing these materials. So for example, when you produce cement, I'm not a chemist here, but my understanding is you take limestone and turn it into lime as part of the cement making process. And the chemical reaction releases co2. Same thing with the typical way for making steel. You're reducing iron ore, and the reduction process that takes place in a blast furnace takes the poles the I'm gonna get in trouble here. I don't quite know what the reaction is. It releases co2 from the iron ore reduction process, in concert with coal. So they do require a lot of heat, but they're also releasing co2, just as part of the kind of process of producing these materials. So no matter how efficient they get that co2 is still coming out. And so that's part of the reason they're referred to as these hard to decarbonize sectors, I would say, Well, let me say that the thought that we've had as a community thinking about how to transition the economy is that it should be possible to do a lot of this easy stuff, almost 100% Man company easy, almost in quotes, here. decarbonizing buildings will be talked about is not actually easy. It's hard. It's easy relative to these hard to decarbonize sectors. So if we can get the easy sectors more or less decarbonized. One approach to dealing with these hard to decarbonize sectors would be to use, carbon capture and storage. So it would be to take the co2 that's coming out of these fixed processes, and capture it before it goes into the atmosphere and try The sequester it permanently, let's say in a depleted oil and gas reservoir. So that's one approach, we're also seeing a lot of a lot of innovation in this sector, away from some of these fixed process emissions. And so I'll give you an example. In Ontario, the federal and provincial governments recently put big investments into some of the steel facilities in Ontario. And these are our biggest point sources of co2 emissions in the province. These steel facilities, they're especially scattered around Southern Ontario around Hamilton. And, and they use this reduction process to to turn iron ore into steel. And then the big investments the province and federal government have put in how they are transitioning some of these steel producing facilities from from electric RBO blast furnaces to electric arc furnaces. So it will take the coal out of the process basically. And the these, these facilities when they're up and running, will produce big savings and greenhouse gas emissions. By eliminating this kind of important source of co2. We're seeing lots of innovation in the cement sector as well. So using different materials, in as part of this, the cement production. We're seeing a big project, for example, underway in Edmonton, it's a big cement facility that will have a lot of efficiencies built into it. But we'll also have CCS carbon capture and storage, it will be adapted for carbon capture and storage so that the co2 that's produced from this facility won't be released from to the atmosphere, it will be it will be sequestered underground. So I would say the role for government and these nascent, I would say projects is a direct support role to help these industries demonstrate the viability of some of these alternate pathways for producing basic materials with less carbon. And what we're seeing is government supporting these through either direct subsidies, or tax credits. And in some cases, we're seeing when these projects are starting to be produced materials, we're seeing government potentially have a role in procurement saying we're gonna buy lower carbon cement for this new set of government buildings, we're not going to source it from usual suppliers, we're going to reach out and try to create a niche market for this new cement or this new steel. So I think that's the right role. We're not at the stage yet where we can mandate these kinds of innovative technologies, because we're really just at the demonstration phase. But I would say that over the last decade, we're moving from thinking of these sectors as hard to decarbonize, to thinking maybe, to, you know, possible to decarbonize, so it initially seemed like there wasn't really a pathway and we're starting to see some light in the tunnel. Now some potential pathway for decarbonizing these sectors.   Trevor Freeman  42:58 Gotcha. Yeah, I mean, similar to how we have most, if not all the answers we need. Now, for some of those other industries, we talked about personal transportation, buildings, etc. There may come a day when we look back and say, yeah, now we've got all the answers we need for the heavy industry. It's just a matter of deploying them. But we're not there yet.   Nicholas Rivers  43:18 Exactly. We're not there yet. You know, it may turn out that these are not the hard sectors. Right, that if these technologies come along, there's only I don't know exactly the number. But let's say on the order of a dozen cement factories in Canada. So if we can figure out the technology, rolling it out to a dozen factories, institutionally is maybe not as hard a problem as rolling out building retrofits to 15 million buildings. So So right now, this seems like the hard to decarbonize sector, but maybe we'll be surprised.   Trevor Freeman  43:47 And to your point, I mean, pretty good bang for buck, maybe when we talk about just the amount of emissions from single points from these from these industries.   Nicholas Rivers  43:56 Yeah, I think the steel sector numbers in Ontario, these two facilities are we're gonna see a 3 million tonne per year greenhouse gas reduction, well, from the investments that Ontario and the feds have made in and converting them to electric arc furnace.   Trevor Freeman  44:11 Great. Well, Nick, I think that's the list of questions I had for you. So thanks very much. I really appreciate the time and your thoughts on these matters. It was great to having this conversation with you. We do always end our conversations with a series of questions that I asked all of our guests. So as long as you're ready to go, I'll jump into those.   Nicholas Rivers  44:30 Let's do it.   Trevor Freeman  44:31 What is a book that you've read that you think everyone should read?   Nicholas Rivers  44:34 This year, I read fire weather by John Vaillant. I've read a number of his books in the past. I love the way he writes. He's a Canadian author. He writes both nonfiction and fiction. This is about the big fire that took place in Fort McMurray in 2016. And it's a nonfiction book, but it's gripping. He's such a good writer. And it's such an important thing for us to understand exactly what's happening again, this year we've seen Fort McMurray threatened just last week by wildfires. So I really recommend this book. It sounds dry. It's about forest fires, but it's not at all. It's really good.   Trevor Freeman  45:09 Yeah. Okay, great. That's a good one. Same question, but for a movie or for a show.   Nicholas Rivers  45:14 I am. I'm a pretty slow TV watcher. I don't get a ton of time. But I am watching Showgun right now and loving it. Don't tell me the end, because I'm not through. But it's excellent show.   Trevor Freeman  45:26 Yeah, so I haven't started it yet, because I read that book as a teenager and haven't read it since. So I'm rereading it right now. And then I'm gonna watch the show after   Nicholas Rivers  45:35 I didn't read it. So I'm my wish with fresh eyes.   Trevor Freeman  45:39 I remember liking it, but I can't remember kind of how it ends. So I'm as excited as you are to see the end of that. If someone was to offer you a free round trip flight anywhere in the world, where would you go?   Nicholas Rivers  45:52 Well, I am a little sensitive about flying long ways, just because of the nature of this conversation but my kids, I have a 13 year old and a 10 year old. And they're super into comics and Nintendo and really want to go to Japan. So I would go to Japan for for a few weeks with them.   Trevor Freeman  46:13 Who is someone that you admire?   Nicholas Rivers  46:15 This was hard. I set out you gave me these questions a couple of days ago. And I sat out on the front porch and the first nice day we had in a while with my wife and my kids. And I was telling them about this. And I said I was stuck on the Who do I admire? And they said, You should admire us. So I admire my kids. They're really optimistic. They're super fun. They're loving life. And I think it's a great set of characteristics.   Trevor Freeman  46:41 Yeah, that mean, that is never a bad answer. That's a great answer, and good for them for self awareness to call you out. Finally, what is something that you are excited about when it comes to the energy sector or this transition that we're in what excites you about the future where we're going?   Nicholas Rivers  47:00 Well, let me give a two pronged answer here. I'll start by saying that I'm nervous.   Trevor Freeman  47:04 Yeah   Nicholas Rivers  47:04 I think the stakes are high. We're learning more and more as a society about, you know, what climate change looks like. And it's not pretty. And the I think the big thing that we have to keep in mind, and the thing that keeps me optimistic is that we still have a lot of role to play in determining where we ended up here. And, and we're seeing really dramatic changes in Technologies, and in people's engagement and policymakers engagement on on this file. So we've talked about how fast some of the technologies have moved over the last couple of decades or decade in particular, solar and vehicles and batteries and all these things. We're also seeing policy change really dramatically, right? It would have been inconceivable to say that we would have a high carbon price and a mandate for zero emission vehicles and phase out of coal fired power and potential clean electricity regulation and an oil gas cap, and all this stuff on the books 10 years ago, and and now we're there. So I feel like not only is technology changing quickly, but the policies are also changing quite quickly. And and it looks like they're all changing in the right direction.   Trevor Freeman  48:19 Yeah, I definitely can relate to that. As someone who's been in this industry, this sector for a little while, at least, it feels like there's momentum now it feels like the pace of change is finally starting to really pick up and not where we need it to be. There's lots of work to do, as you say, but yeah, maybe we're starting to see things move a little faster   Nicholas Rivers  48:42 Yeah, exactly. So there's certainly reason for optimism. That's that's kind of guarded optimism.   Trevor Freeman  48:47 Yeah, that's a that's a fair point to end on. I think that's a good space then. Nick rivers. Thanks very much. I really appreciate you coming on the show and chatting with us today. And I've really enjoyed our conversation.   Nicholas Rivers  48:59 Thank you so much for having me. I enjoyed it, too.   Trevor Freeman  49:00 All right. Take care. Thanks for tuning in to another episode of The think energy podcast. Don't forget to subscribe wherever you listen to podcasts, and it would be great if you could leave us a review. It really helps us spread the word. As always, we would love to hear from you. Whether it's feedback, comments or an idea for a show or guests. You can always reach us at think energy at hydro ottawa.com