Episode 105: Powerful Phrases for Dealing with Workplace Conflict

In the latest episode of The Workplace Podcast, William Corless sits down with Dr. Tammy Lenski to discuss her groundbreaking book "The Conflict Pivot: Turning Conflict into Peace of Mind." Since 1997 Dr. Tammy Lenski has worked with individuals and organizations worldwide as a mediator, executive coach, speaker, and educator. Her work centres on addressing conflict in ongoing personal, team, and business relationships. Tammy has mediated thousands of private, court-affiliated, and online cases. She was in eBay's first group of online mediators in 1999 and on the first panel of probate court mediators in the U.S. Co-founder of the world's first master's degree program in mediation, she has taught conflict resolution and negotiation in four university programmes. Tammy holds a B.A. from Middlebury College, and a master's and doctorate from The University of Vermont. Prior to her ADR career she was a college vice president and dean. In 2012 the Association for Conflict Resolution recognized Tammy with the Mary Parker Follett award for innovative and pioneering work in the field. Her two books, The Conflict Pivot and Making Mediation Your Day Job, have sold more than 50,000 copies worldwide. In this enlightening conversation, William and Tammy explore: 🔹 Understanding your "conflict hooks" (competence, autonomy, fellowship, status, reliability, integrity) and how they impact workplace dynamics 🔹 Moving away from "stuck stories" that keep us trapped in conflict cycles 🔹 How to reclaim your personal agency in conflict situations 🔹 The three essential pivots to achieve peace of mind or resolve conflicts 🔹 Practical techniques for recalibration conversations and cognitive reappraisal 💡 Did you know? Managers spend up to 40% of their time addressing team conflicts! This episode provides invaluable tools to reduce that burden. Find out more about Tammy's work: https://tammylenski.com/ Download free conflict resolution worksheets from her website! If you enjoyed this episode and would like to see more guests like Tammy, please support us over on Patreon. patreon.com/WorkplacePodcast

On the Workplace Podcast, William Corless reunites with bestselling author Melody Wilding to discuss her incredible new book "Managing Up" Melody Wilding, Professor of Human Behaviour at Hunter College and named one of Insider's most innovative career coaches, brings her unique background as a therapist and emotions researcher to help us navigate those crucial relationships with people who have more positional power than us!   💡 Episode Highlights: Discover why managing up is about creating conditions for YOUR success (not just making your boss's life easier!) Learn about the essential "alignment conversation" that builds mutual understanding Unlock the secrets of communication styles and how to adapt without losing yourself Master the art of setting boundaries without burning bridges Create your own "me manual" to help others work better with you Find out more about the work Melody does and purchase her book here: Managing Up | Leadership Keynote Speaker | Melody Wilding If you enjoy our podcast, you can now support us through our Patreon! patreon.com/WorkplacePodcast    

In the latest episode of The Workplace Podcast, William Corless sits down with Dr. Carol Kauffman, internationally recognised as the #1 leadership coach by Marshall Goldsmith and ranked among the top eight coaches globally by Thinkers50! Carol returns to the podcast to discuss "Neutralising Toxic Workplace Experiences" and shares powerful insights including: The PEAK framework for managing toxic situations (Physiology, Environment/Ecosystem, Affect, Knowledge) How to recognise when a workplace becomes truly toxic vs. just challenging The PURE approach to emotional regulation (Perceive, Understand, Regulate, Express) Four strategic stances for responding to difficult interactions (lean in, lean back, lean with, don't lean) Creating "safe ecosystems" within larger toxic cultures Find out more about Carol's work here: Home | Carol Kauffman Executive Leadership Coaching - Carol Kauffman Check out her book "Real-Time Leadership" where she explores these concepts in depth! Real-Time Leadership: Find Your Winning Moves When the Stakes Are High Loving the podcast? Support us on our new Patreon page! https://patreon.com/WorkplacePodcast?utm_medium=unknown&utm_source=join_link&utm_campaign=creatorshare_creator&utm_content=copyLink

In this episode of The Workplace Podcast, William Corless sits down with Kweilin Ellingrud, Director of McKinsey Global Institute and Chief Diversity Officer for McKinsey Globally, to discuss her newly released book "The Broken Rung"! Just launched on 11th March, this timely book (co-authored with Lareina Yee and Maria Del Mar Martinez) couldn't be more perfect for International Women's Day month. Our conversation explores: Why the "broken rung" at the entry level impacts more women than the glass ceiling How experience capital compounds across your career What makes an organisation truly healthy for career growth The power of bold moves vs early moves in your career journey Ways to combat workplace biases that hold women back Kweilin shares practical strategies to overcome career obstacles and build the skills needed for success in today's changing workplace. Whether you're early in your career or helping others navigate theirs, this episode offers invaluable insights! Find out more about Kweilin's work and order the book here: The Broken Rung: Book overview | McKinsey & Company  

In this episode William Corless sits down with Harvard Kennedy School researcher Siri Chilazi to discuss her ground-breaking book "Make Work Fair: Data-Driven Design for Real Results."  Siri shares fascinating insights on building fairness into workplace systems by design, including: Why designing for fairness creates better systems that benefit everyone  Why changing hearts and minds isn't enough - we need to change systems and processes How executive compensation can drive fairness from the top The powerful "opt-out" approach to promotions that levels the playing field Why babysitting expenses for networking events matter more than you think Siri explains how making work fair isn't just the right thing to do - it's essential for building high-performing organizations where everyone can thrive!  Find out more about Siri's work: Home - Siri Chilazi Purchase the book: Home - Make Work Fair

In this episode of The Workplace Podcast, William Corless sits down with Erin Clark to discuss her book "Leading Through, Activating the Soul, Heart and Mind of Leadership" co-authored with her father and brother. Erin is the Managing Director and U.S. National Leader for Deloitte Human Capital Consulting's Leadership Offerings with 20+ years experience as an executive coach, advisor, and facilitator. She believes strongly in the work of leadership to activate human potential and create thriving people and organizations. During this episode William and Erin delve into many fascinating topics including: The shift from "power over" to "leading through" leadership How organizations can overcome decision-making bottlenecks The cycle of virtue that guides boundary conditions Why leaders should be teachers who facilitate learning How to bring illumination to combat organizational darkness Find out more about Erin and her work here: www.leadingthroughinstitute.com

In this episode of The Workplace Podcast, William Corless sits down with Professor Karthik Ramana to explore his fascinating new book "The Age of Outrage" and discuss how leaders can effectively manage in these polarized times. Key highlights from this thought-provoking conversation: Understanding the roots of outrage and why "history is not destiny" The four-step framework for managing in the age of outrage How leaders can use different sources of power effectively Building organisational capacity through delegated decision-making The importance of developing judgment in leadership Professor Ramana brings unique insights from his experience leading a program for 1,000+ public leaders from 120 countries at Oxford's Blavatnik School of Government. His perspective on turning down the temperature in heated situations and building lasting leadership capacity is particularly valuable for today's challenging environment.    

In this eye-opening episode of The Workplace Podcast, William Corless sits down with Dr. Sandra Matz, Associate Professor at Columbia Business School and Director of the Center for Advanced Technology and Human Performance, to discuss her fascinating new book about taking control of our digital lives!  Episode Highlights: Take Control of your Data: Learn how to manage and protect your digital footprint Shape Tech to Benefit All: Discover how technology can be a force for positive change Critical Thinking When Using Tech: Why we need to be more thoughtful about our digital choices Understanding Psychological Profiling: How our digital breadcrumbs reveal our psychology Reflecting on Your Tech Use: Tools and insights for examining your relationship with technology Sandra brings her unique expertise in computational social science and psychology to help us understand the hidden relationships between our digital lives and our behaviour. Whether you're a leader, professional, or simply someone who uses technology, this episode offers valuable insights on taking back control of your digital identity. Special thanks to Harvard Business Publishing for providing an advance copy of this important book!  Find out more about the work Sandra does here: Center for Advanced Technology and Human Performance Purchase the book here: HOME | Mindmasters  

In this week's episode of The Workplace Podcast, William Corless sits down with workplace expert and author Christine Armstrong, ranked 6th among the world's top 50 future of work influencers! Christine is a brilliant researcher, writer, and vlogger who shares eye-opening insights about the realities of combining work and parenthood. Her book "The Mother of All Jobs: How to Have Children and a Career and Stay Sane(ish)" draws from six years of interviews with working parents, employers, and experts. Key insights from this fascinating conversation include: Why the "having it all" myth needs updating for our always-connected era The different models of working parent partnerships (Alpha-Alpha, Alpha-Beta) How to manage the invisible "mental load" of parenting Why location and community matter more than we think Practical strategies for making work and family life sustainable Christine's key takeaway: "There's a season for everything - we don't return to how we were before, we go forwards." Find out more about the work Christine does here: Christine Armstrong, Speaker & Researcher | Armstrong & Partners  

🎙️ In this week's episode of The Workplace Podcast, William Corless sits down with Karin Hurt to discuss her powerful new book "Powerful Phrases for Dealing with Workplace Conflict" 📚 Karin is the founder and CEO of Let's Grow Leaders, a global leadership development firm known for practical tools and leadership programs that stick. As a former Verizon Wireless executive and Inc. Magazine's great leadership speaker, Karen brings deep expertise in navigating workplace dynamics. During this enlightening conversation, William and Karin explore: The four dimensions of constructive conflict 🤝 The game-changing INSPIRE method for accountability conversations Practical approaches for handling competing goals in matrix organizations How to transform chronic complainers into solution-focused teammates Body language tips that can make or break difficult conversations Plus, get insider tips on how to move from destructive to constructive conflict using Karen's "GOAT" (Greatest Of All Time) powerful phrases! 💡 Find out more about Karin's work: www.letsgrowleaders.com Download the free companion guide for the book! Workplace Conflict Resources | Powerful Phrases Book Companion