3015: Real-World AI Solutions: Appian’s Path to Enterprise Innovation

In this episode of The Tech Talks Daily Podcast, I explore the rapidly evolving role of AI in global employment with Nat Natarajan, Chief Product and Strategy Officer at Globalization Partners (GP). With GP operating in over 180 countries, Nat shares his perspective on how AI is reshaping the workforce and the future of global business. Through GP’s AI tool ‘Gia,’ the company is revolutionizing HR and compliance tasks, enhancing productivity while complementing human expertise. Nat emphasizes that AI will augment, not replace, human work, using the mantra “Humans are wise, AI is intelligent” to explain the partnership between technology and human insight. He discusses how GP leverages AI to manage the complexities of international employment and compliance laws, significantly improving efficiency across their operations. In just six months, GP’s 'Gia' has answered over 30,000 questions with 95% accuracy, becoming a vital resource for the sales team in addressing intricate compliance questions instantly. We also dive into broader AI adoption trends, particularly how younger generations, like Nat’s son, are naturally integrating AI into their work processes. AI is no longer confined to technical roles; it’s being adopted across sales, operations, and marketing. Nat shares his view on how businesses must embrace AI to stay relevant, warning that future companies will either be "out of business or AI-enabled." The conversation also highlights the importance of continuous learning and adapting to an AI-driven world. Nat explains how businesses need to evaluate which tasks can be enhanced by AI, while emphasizing the need for critical thinking and data preparation. He shares his personal approach to learning from young professionals, believing in the power of cross-generational knowledge and continuous self-improvement. Tune in to learn how AI is shaping global employment, the essential role of continuous learning, and why being "better today than yesterday, better tomorrow than today" is key to thriving in the future workforce.

In this episode of The Tech Talks Daily Podcast, I talk with Chap Achen, VP of Product Strategy and Operations at Nextuple, about the transformative impact of AI-driven order management in the retail sector. With a career spanning 25 years in OMNI fulfillment, Chap shares his insights into how retailers can harness cutting-edge AI and machine learning tools to improve operations, enhance customer satisfaction, and stay ahead in a competitive landscape. We begin by exploring the concept of Predictive Promising, a tool that analyzes historical shipment data to predict delivery dates with greater accuracy. Chap explains how this feature not only boosts customer confidence but also increases conversion rates by ensuring delivery promises are reliable. This solution simplifies both outbound promises to customers and inbound promises from suppliers, making it easier for retailers to manage expectations. The conversation then shifts to Nextuple’s AI-powered Order Management Studio, which helps businesses optimize inventory management and delivery estimates. With features like dynamic inventory services and predictive analytics, retailers can fine-tune their operations, reduce manual configuration tasks, and improve overall efficiency. Chap also touches on the exciting role of generative AI, which is being used to discover issues within inventory data faster and could pave the way for proactive problem-solving in the future. Finally, we address one of the key challenges in transitioning to AI-driven systems: explainability. Chap explains how Nextuple ensures transparency in AI decision-making, giving retailers the confidence they need to adopt these advanced technologies. Tune in to learn how AI is not only improving current order management processes but also shaping the future of retail.

In this episode of Tech Talks Daily, I sit down with Lisen Kaci, co-founder of Discrepancy AI, a company that's pushing the boundaries of AI-powered document analysis. Lisen shares how Discrepancy AI transforms the way businesses handle unstructured documents like PDFs, invoices, financial records, and even heavily photocopied images. Through advanced AI, Discrepancy AI converts these into structured, searchable data, unlocking insights and improving workflows for legal firms, financial institutions, and beyond. We explore the fascinating origins of Discrepancy AI and how it addresses the limitations of traditional Optical Character Recognition (OCR) technology, which hasn’t evolved much since 1974. Lisen details how their AI goes beyond simple text extraction, working with complex formats like charts, graphs, and tables, and even analyzing pixel-level data to detect signs of document tampering or fraud. This capability is transforming the way industries approach document integrity and security. Lisen also dives into the specific challenges legal firms face when processing massive volumes of documents, from contracts to tax filings. He discusses how AI can automate much of the tedious work, freeing up legal professionals to focus on higher-level tasks. With law firms increasingly interested in becoming AI-powered, Lisen shares his thoughts on how the industry is evolving toward more technology-driven practices. We also touch on privacy concerns and how Discrepancy AI ensures that data is handled securely, without training on customer information. Looking ahead, Lisen predicts a future where law firms will fully integrate AI solutions, allowing them to offer faster, more accurate services to their clients. Could AI truly revolutionize the legal industry, making processes more efficient and secure? Join us as we dive deep into the future of AI in legal tech with Lisen Kaci.

In this episode of Tech Talks Daily, I speak with Nimish Panchmatia, Chief Transformation Officer and Chief Data Officer at DBS Bank, about the revolutionary impact of generative AI on the financial industry. With the potential to save billions annually through cost efficiencies, AI is transforming how banks operate, engage with customers, and support employees. Nimish provides a detailed look at how DBS Bank is harnessing generative AI to enhance productivity, streamline operations, and improve customer experiences. We explore the myths around AI's full automation and the importance of maintaining a balance between technology and human oversight. Nimish discusses how data stewards play a critical role in ensuring the accuracy, security, and ethical application of AI, helping the bank navigate the challenges of responsible AI use. He also highlights the robust governance framework DBS has established to ensure AI solutions meet stringent risk, compliance, and ethical standards. Generative AI isn’t just reshaping DBS Bank’s internal processes; it’s freeing up employees from routine tasks, allowing them to focus on more strategic, high-value work. This conversation uncovers how DBS is leveraging AI to create synergy between people, processes, and technology, ensuring that the benefits of AI go hand-in-hand with reskilling employees for the future. We also discuss how AI is enabling productivity gains across various roles, from customer service to operations, and what this means for the future of banking. How is generative AI redefining financial services, and what are the ethical considerations that come with it? Tune in to hear how DBS Bank is leading the charge in integrating AI while keeping human oversight at the core of its transformation.

In this episode of Tech Talks Daily, I speak with Justin Grooms, the visionary behind Bolt, a company that has redefined ecommerce since its inception in a Stanford dorm room. Bolt’s composable commerce solution is transforming how retailers interact with customers by integrating AI-driven conversational experiences into shopping platforms. Justin shares the company's journey and how they are using generative AI voice assistants and messaging platforms to create more seamless, human-like shopping experiences across platforms like Instagram. We dive into the challenges retailers face when scaling these conversational journeys and how Bolt is addressing them by streamlining interactions and removing friction. Justin also explains why non-vertically integrated merchants, such as JCPenney and Nordstrom, might see their ecommerce sales decline if they don't evolve, underscoring the importance of providing a differentiated shopper experience. Another key discussion revolves around Bolt’s innovative approach to the checkout process, transforming it into a personalized "check-in" experience that adapts to each shopper's unique preferences. With over 80 million global shoppers in Bolt's universal account network, the company is helping retailers personalize everything from product recommendations to the entire checkout process. Justin also offers a glimpse into Bolt's future as it continues to scale its technology and make a broader impact on the e-commerce landscape. Tune in to learn more about the shifts happening in conversational commerce and how Bolt is positioning itself at the forefront of these changes.

In this episode, I’m joined by Suryaveer Singh, Head of Loyalty at Emirates National Oil Company (ENOC), where he leads the groundbreaking Yes Rewards program in the UAE. This initiative, the first of its kind in the region’s fuel sector, has already earned recognition for its role in improving customer happiness, winning the Best Rewards Programme in the Government sector at the CX & Loyalty Awards MENA.  During our conversation, Suryaveer dives into the evolution of loyalty programs and how technology is driving their future. He explains the role of AI and data-driven automation in creating personalized customer experiences and how this technology is enhancing real-time rewards across ENOC’s brands. We explore how Yes Rewards goes beyond fuel to integrate services like convenience stores and automotive care, all while focusing on a simple, user-friendly experience for a diverse customer base of over 19 nationalities. Suryaveer shares insights into the challenges of launching Yes Rewards amid the COVID-19 pandemic and how his team leveraged the delays to fine-tune their technology for a successful launch. We also discuss the importance of partnerships and collaborations, particularly in the loyalty space, as ENOC expands into sectors like travel, lifestyle, and leisure. Suryaveer provides a forward-looking perspective on how blockchain and AI will transform loyalty programs by offering hyper-personalized offers and faster, more efficient partner integrations. Tune in to learn how the Yes Rewards program is reshaping customer loyalty in the UAE and discover the future innovations set to redefine customer engagement in the region. How can your business apply these strategies to enhance customer loyalty? Find out in today’s episode.

In this episode of Tech Talks Daily, I sit down with Jean-Christophe Pitié, the Chief Marketing Officer of Contentsquare, to explore the evolving world of digital customer experience (CX). As businesses continue their digital transformation journeys, the spotlight has firmly shifted toward customer experience, where data-driven insights and personalization play critical roles. Jean-Christophe, leading the marketing strategy for one of the world’s foremost digital experience analytics platforms, shares his insights on the latest CX trends, the growing impact of AI, and the human challenges organizations face when putting the customer at the heart of their strategy. We begin by discussing the pressing issue of friction in the digital landscape, with 41% of website visits still being affected despite years of innovation. Jean-Christophe outlines the key factors driving these challenges and how businesses can overcome them by leveraging data and AI to improve user experiences. He also dives into the striking difference between paid search and paid social in terms of conversions, providing valuable insights for marketers seeking to maximize ROI. AI's role in shaping modern customer experiences is another key point of our conversation. From sentiment analysis to virtual assistants and the dynamic generation of personalized content, Jean-Christophe explains how AI is helping brands reduce friction and create more tailored interactions with their users. However, balancing personalization with privacy remains a challenge across different regions, with Europe emphasizing sustainability and privacy, China excelling in social commerce, and the US focused on speed and convenience. Jean-Christophe also highlights how building a customer-centric culture, integrating omnichannel experiences, and embracing mobile-first strategies can position companies for long-term success. We wrap up by discussing practical steps brands can take to optimize their CX, balancing quantitative data with qualitative insights to create more engaging and effective user experiences. So, how can AI help transform your customer experience, and what are the emerging global trends in this space? Tune in to find out!

In today’s episode, I’m joined by Chrissy Hill, the Chief Legal Officer and Interim COO at Parity Technologies, a company driving innovation in Web3 and blockchain technology. We delve into the fractured state of Web3 regulation and explore how this uncertainty is affecting creativity and innovation in the space. Chrissy shares insights into how Parity is working with global regulators to bring about the clarity needed for developers to thrive and for Web3 technologies to reach their full potential. We also discuss the importance of diversity in the Web3 ecosystem. As a pioneering female leader in a male-dominated field, Chrissy offers a unique perspective on why diverse leadership is critical for the future of decentralized technologies. She highlights the value of having a wide range of voices at the table, particularly as Web3 continues to shape the digital landscape. The conversation then shifts to how disruptive technologies like blockchain and AI are transforming legal practices. Chrissy explains how these advancements have the potential to reshape the legal profession for lawyers, judges, and even juries, by providing tools that enhance transparency, streamline processes, and deliver more efficient outcomes. Tune in to hear Chrissy’s thoughts on what lies ahead for Web3 regulation, the role of diversity in tech, and how emerging technologies are influencing the future of law. Will regulation help or hinder innovation, and what role does diversity play in the success of decentralized networks?

In this episode, I talk with Siroui Mushegian, Chief Information Officer at Barracuda Networks, to explore the current state of cybersecurity and its growing importance for businesses. With over 20 years of leadership experience spanning organizations like Ralph Lauren, the NBA, and PBS, Siroui shares her valuable perspective on how companies can navigate the complexities of IT security across various industries. We dive into Barracuda's CIO report, "Leading Your Business Through Cyber Risk," which reveals concerning statistics: over half of companies struggle to implement consistent security policies, and only 43% are confident in managing cyber risks effectively. Siroui provides insight into the governance challenges that often hinder organizations, including better policy enforcement, securing third-party access, and addressing vulnerabilities in supply chains. Siroui outlines practical steps businesses can take to better prepare for, respond to, and recover from cyber incidents. From building stronger governance structures to ensuring executive buy-in for security initiatives, she offers actionable strategies to enhance cyber resilience.

In this episode of Tech Talks Daily, I explore the evolving landscape of cybersecurity in retail with Veroniki Stamati, Director of Security Engineering and Operations at Tesco. Veroniki's experience spans a variety of industries, including online platforms like PokerStars and Skyscanner, giving her a unique perspective on how technology can drive innovation while ensuring security. Veroniki shares her transition from the travel and entertainment industries to the retail sector, offering insights into how Tesco harnesses technology to protect its vast customer base. She delves into her current role, where she leads a team focused on building secure products, while balancing the need for innovation and security. We discuss Tesco's forward-thinking approach to security, which includes principles like "everything as code" and integrating security within product development and platform delivery. Throughout the conversation, Veroniki sheds light on the most pressing security threats facing the retail industry today, such as data theft, customer-targeted scams, and the impact of regulatory changes. We also touch on the exciting role that generative AI is playing in shaping the future of security operations, especially in data management. Diversity in tech is another key focus. Veroniki highlights Tesco's efforts to increase female representation and foster diversity of thought within security roles. Programs like "train, deploy, hire," along with partnerships with STEM programs and tech colleges, are creating new opportunities for a diverse talent pool to enter the security space.