The Law Entrepreneur podcast

341. Documenting Processes for Law Firm Success with Randa Prendergast

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My guest today is Randa Prendergast. Randa is the Attorney Whisperer. She runs a paralegal and legal administrative support service out of Columbus, Ohio called Mrs. June Legal. We talk a great deal about how attorneys can leverage a company such as Randa’s, to really gain a handle on growing their practice and expanding the reach of their law firm.

In this episode, Neil and Randa discuss:

  • Having an excellent support staff to have a successful law firm.
  • Recruiting and retaining enthusiastic, competent staff who want to work.
  • Identifying and documenting processes, procedures, and workflows.
  • Perfecting processes through practice.

Key Takeaways:

  • In most processes and the workflow of a case, an attorney typically only needs to be involved directly with 2 or 3 of those tasks - the rest can be assigned to a paralegal or legal admin.
  • Working with an experienced recruiting company can help you to understand what type of help you may need in your firm to allow you, as the lawyer, to do the things that only you can do.
  • Talking through your processes and procedures with another person can help you to understand exactly what is happening and where any pitfalls may be.
  • Growth comes through small, incremental improvements in your baseline processes and procedures.

"No one is going to be as successful as you want them to be if you don't have any processes. They can be intelligent and have experience, but if they're constantly having to ask you how you want something done, because it is your business, that it's going to cause you stress and no one is going to be successful." — Randa Prendergast

Get in touch with Randa Prendergast:





Email: [email protected]

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