ServiceSharp - a podcast all about ServiceNow

Welcome  back to ServiceSharp - In this episode we discuss the role of Architect in the ServiceNow ecosystem. What an architect does - what they should be doing and how to communicate.  We also talk about different platform requests and what Architects may or may not be looking for when evaluating those requests. It may be 2022 and 2020 is supposed to be behind us but - If  you or  your small business requires any assistance during this time please  reach out to our sponsors.  For technical needs The Sharpstone Group   LCC  is offering free and discounted consulting to help  @ www.sharpstonegroup.com email: [email protected]. For  leadership, strategy, and employee training contact Stonecutters    Leadership. www.stonecuttersleadership.com email:    [email protected]. #ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training Have a topic you want us to cover send it our way - [email protected] This podcast sponsored by the Sharpstone Group LLC.  Follow this link    if you would like to support us as well    https://anchor.fm/servicesharp/support Let us know what you think send  questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome back to ServiceSharp - 2021 wasn't that great of a year for podcast production but we are back and on track to be back in the studio on a regular basis!  In this episode we discuss everyone's favorite topic - upgrades!  We talk about our recent experience with Rome and Quebec and some general practices about upgrades.  After the jump we also discuss some things such as management buy in; some implementation issues; some vendor issues, and more. So buckle up and dive in to the new season of ServiceSharp! It may be 2022 and 2020 is supposed to be behind us but - If  you or your small business requires any assistance during this time please reach out to our sponsors.  For technical needs The Sharpstone Group  LCC  is offering free and discounted consulting to help @ www.sharpstonegroup.com email: [email protected]. For leadership, strategy, and employee training contact Stonecutters   Leadership. www.stonecuttersleadership.com email:   [email protected].  #ServiceNow #careers #upgrades #ITIL #implementations #integrations #development #training  Have a topic you want us to cover send it our way - [email protected] This podcast sponsored by the Sharpstone Group LLC.  Follow this link   if you would like to support us as well   https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome  back to ServiceSharp!  This episode continues our talk of flow designer and we get into some user questions that we have had over the years.  Let us know what you want to hear about! We are excited to announce the ServiceSharp Expo!  This is a virtual  conference open to anyone - get your ticket at  https://hopin.com/events/servicesharp-expo Some of our topics include: Incidents vs Requests  The Elusive 2 Week Upgrade   How to get into a ServiceNow career From Gutters to GlideRecords   Career Panel Q&A   Upgrades Panel Q&A   Workshops (quick dives) into : Consuming REST API's - Simple 3rd Party REST Integration Flow Designer Decision Tables Language Translations REST API Explorer In addition to the great topics there be expo booths and networking! If you have questions that you would like answered or would like to  be a guest reach out to us! [email protected]. If you or your small business requires any assistance during this  time please reach out to us.  For technical needs The Sharpstone Group  LCC is offering free and discounted consulting to help.  www.sharpstonegroup.com email: [email protected] For  leadership, strategy, and employee training contact Stonecutters  Leadership. www.stonecuttersleadership.com email:  [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link  if you would like to support us as well  https://anchor.fm/servicesharp/support Let us know what you think send  questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome  back to ServiceSharp!  After a loooong hiatus we are back with new  content!  In this episode we continue our discussion flow designer.  We are back on track now and would love to have your feedback, answer your questions or have you on the show with us! We are excited to announce the ServiceSharp Expo!  This is a virtual  conference open to anyone - get your ticket at  https://hopin.com/events/servicesharp-expo Some of our topics include: Incidents vs Requests  The Elusive 2 Week Upgrade   How to get into a ServiceNow career From Gutters to GlideRecords   Career Panel Q&A   Upgrades Panel Q&A   Workshops (quick dives) into : Consuming REST API's - Simple 3rd Party REST Integration Flow Designer Decision Tables Language Translations REST API Explorer In addition to the great topics there be expo booths and networking! If you have questions that you would like answered or would like to  be a guest reach out to us! [email protected]. If you or your small business requires any assistance during this  time please reach out to us.  For technical needs The Sharpstone Group  LCC is offering free and discounted consulting to help.  www.sharpstonegroup.com email: [email protected] For  leadership, strategy, and employee training contact Stonecutters  Leadership. www.stonecuttersleadership.com email:  [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link  if you would like to support us as well  https://anchor.fm/servicesharp/support Let us know what you think send  questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome back to ServiceSharp!  After a long hiatus we are back with new content!  In this episode we begin our discussion flow designer.  We have a new format where we are recording in one long shot and then breaking it down into individual episodes - this way we can be a little more consistent in getting things out to you.  Bear with us as there may be some unnatural breaks. We are excited to announce the ServiceSharp Expo!  This is a virtual conference open to anyone - get your ticket at https://hopin.com/events/servicesharp-expo   Some of our topics include: Incidents vs Requests The Elusive 2 Week Upgrade How to get into a ServiceNow career From Gutters to GlideRecords Career Panel Q&A Upgrades Panel Q&A Workshops (quick dives) into : Consuming REST API's - Simple 3rd Party REST Integration Flow Designer Decision Tables Language Translations REST API Explorer In addition to the great topics there be expo booths and networking! If you have questions that you would like answered or would like to be a guest reach out to us! [email protected]. If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome back to ServiceSharp!  Having completed several upgrades recently the crew wanted to take a few minutes and discuss the quirks, new functionality, and lessons learned when upgrading to Orlando.    Send us your input or be a guest on the show! If you have questions that you would like answered or would like to be a guest reach out to us! [email protected]. If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

Welcome back to ServiceSharp we apologize for the long break!   We are back this week with a Wishlist, maybe just a tad early for Christmas!   We discuss things we would like to see in ServiceNow as well as some general things we like and maybe dislike.   Somehow we also end up discussing Sharepoint ???   The Expert - the video referenced in the podcast https://www.youtube.com/watch?v=ObA9WGiQqLY  Send us your input or be a guest on the show! If you have questions that you would like answered or would like to be a guest reach out to us! [email protected]. If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected]  #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way!  This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected].  Linked In: Randy Haas: www.linkedin.com/in/rghaas  Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/  https://www.facebook.com/ServiceSharp-110719033758771/

In this episode of ServiceSharp we speak with Francis Martens with iDalko.  We discuss his product Exalate and how it interacts with ServiceNow this is a fascinating discussion that we learned a lot from.  There are so many great problem solvers out there building and adapting to bring more value to ServiceNow.  Check out iDalko here https://www.idalko.com. If you have questions that you would like answered or would like to be a guest reach out to us! [email protected] If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

In this episode of ServiceSharp we take a look at performing imports in ServiceNow.  This episode has a video component on our YouTube channel.  Click here for the video. We  periodically do video versions  - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! [email protected] If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected] #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/

In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy.  Our discussion begins with service mapping and moves to creating a company culture that will maximize results.  Give us your feedback and suggestions.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! [email protected] If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: [email protected] For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: [email protected] or [email protected] #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to [email protected]. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/