Uplevel Your Agency

Have you moved from being the bottleneck with client work and management to being the bottleneck when it comes to implementing internal operational projects and leading your team? If so, you may be in a position to need higher level support inside your business. Enter: the Leadership Team. In this episode, Nicole walks you through example leadership configurations and the three phases she implements with her clients when establishing their leadership teams.  What’s in this episode: How much revenue you need to make before hiring a leadership team What should be included in your hiring plan What your leadership team should take off your plate How to transfer ownership to your department heads For full show notes, resources, and links, head to https://nicolejacksonmiller.com/128 Nicole is currently taking on a select number of 1:1 clients to support them with building and developing a leadership team. If you’re interested, send us an email at [email protected]  

Are you thinking about hiring a team for your business or do you already have a team and want to delegate some higher level responsibilities? If so, this episode is for you! Today we’re talking through 4 hiring myths that are hurting your businesses growth. As a service provider, your time, energy and finances are limited! Let’s make sure you’re taking action on activities that will move your business forward, not backwards!   What’s in this episode: Why it’s important to restructure before you hire How to handle new clients and new team members  Why you need to rethink how you’re training team Ways to make creating processes more doable   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/127 The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

So you’re looking to make a change that impacts your clients. Maybe it’s transitioning their work to your team members, increasing their pricing, or releasing them all together. These conversations can feel super awkward… so awkward that maybe you’ve been avoiding them all together. Listen, I despise awkward conversations as much as you probably do, but I also know that going through the process of having these interactions helps us grow – and ultimately helps the other person too. What’s in this episode: 4 steps to having awkward conversations How to deliver your message with confidence When fear is a sign you should pause  How to maintain great relationships with your clients For full show notes, resources, and links, head to https://nicolejacksonmiller.com/126 The MAY Round of the AGENCY Accelerator program is now open for enrollment. Click here to learn more and register. Spots are limited! https://nicolejacksonmiller.com/accelerate

Your Agency Financials are one of the four most important shifts you need to make to grow an agency model business. By making this shift, it will ensure that you have the right delegation and financial strategy in place to pay a team and continue to pay yourself too as you continue to grow. I’ve heard so many times from business owners that they’re afraid to have an agency because of the expense. This episode will help you feel more confident by giving you the information and tools that you need to make your agency work financially - now and as you grow! What’s in this episode: The four transitional shifts that need to happen as you grow an agency The difference between package profitability and business profitability Numbers to determine before you create your financial strategy How to create a transitional plan that will allow you to continue to pay yourself as you hire For full show notes, resources, and links, head to https://nicolejacksonmiller.com/125 Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate Want to know when new episodes are released? Subscribe on your platform of choice! Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Is one of your goals for this year taking more time off in your business (without it burning down?!) If so, you’re not alone! Most service providers and Agency Owners are way past due when it comes to taking some much needed time away from their business.  But how do we do this in a way that will still support our clients, team and ourselves too? The answer is: streamlining your operations! In this episode, I share the top three things you can do to make your business run more efficiently without you. The great side effect of implementing this advice for vacation is that it typically continues working for you even after vacation! What’s in this episode: What it means to streamline your operations The top 3 areas you should be evaluating in your agency How Level Two Processes are the key to allowing you to take a vacation Auditing your team configuration and why it matters For full show notes, resources, and links, head to https://nicolejacksonmiller.com/124 Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate Want to know when new episodes are released? Subscribe on your platform of choice! Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller Links: Accelerator Program - Open Now! Setup your Agency Operations to delegate 50 - 90% of client work. Agency Program - Delegate 50 - 90% of client work in 12 months or less.

Have you thought about growing and scaling your agency, but feel like you’re getting stuck? Maybe you’re still wondering if an agency model is even for you or maybe you feel like you don’t know the steps to take to make it happen.  In this episode, I talk about the top reasons I see business owners NOT scaling their Agency and how you can overcome these hurdles. This is not to convince you that an agency model is the right fit for you. It's to share information so that you can use it to make an informed decision. Ultimately you need to do what's right for you!   What’s in this episode: What to do if you tried an agency in the past and it didn’t work How to make the money work as you scale an agency 3 common areas that need to change for you to scale What to do when a core team member leaves For full show notes, resources, and links, head to https://nicolejacksonmiller.com/123   Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate   Want to know when new episodes are released? Subscribe on your platform of choice!   Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller  

This episode was inspired by a conversation that I had with an Agency Owner that generated $1M in revenue last year and is projected to do the same this year. She shared that over the past few months she had to stop taking on more clients because she hit an operational ceiling and needed to make some changes before bringing on more business.  This reminded me of another conversation I had with an Agency Owner that was making about $180K in revenue and had to stop attending live in-person events (which she loved) because she couldn’t take on more clients without “breaking her business.” How big you want to grow your business is up to YOU. However, typically when people hit ceilings like this, there are a lot of operational changes that can make their agency run more smoothly and efficiently REGARDLESS of how “big” they want to grow. What’s in this episode: Questions to ask yourself if you’re not taking on more clients. 3 common fears around agency growth and change. Overcoming what your current clients will think of new changes. What needs to shift for you to take on more clients For full show notes, resources, and links, head to https://nicolejacksonmiller.com/122 Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate Want to know when new episodes are released? Subscribe on your platform of choice! Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Are you a service provider who’s looking to grow beyond 1:1 services and wondering if an agency model could work with your business? Or, did you “accidentally” start an agency and are still trying to figure out if it’s the best model for you? If either of these is true, this episode will help you work out whether or not your service is currently set up to scale with an agency model. If it is - great! The option is there for you. If it’s not - don’t get too bummed. Even if it’s not set up now, this episode will give you information on what changes need to be made for you to make an agency model work. What’s in this episode: Revenue markers to make an agency model work How to know your service is “in-demand” enough The importance of repeatable results vs. processes 2 indicators that YOU’RE capable of running an agency For full show notes, resources, and links, head to https://nicolejacksonmiller.com/121 Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate Want to know when new episodes are released? Subscribe on your platform of choice! Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller

Leadership is something you can’t avoid if you’re wanting to grow and scale with an Agency Model business. Removing yourself from client work and management is going to take both personal and professional leadership development.  That’s why I’m so excited to have Aisha Crumbine on the podcast with me today to share her expertise on what it takes to be a great leader - for yourself and for your business and for your team. We dive into how your personal leadership impacts your work, the qualities of a great leader, how you can hire and lead leaders on your team and so much more! What’s in this episode: How personal leadership impacts professional leadership The differences between managers and leaders The four functions of a leader Promoting team members to “CEO” of their role   For full show notes, resources, and links, head to https://nicolejacksonmiller.com/120 Interested in setting up your business to be able to scale with an Agency Model? The Agency Accelerator is now open. Learn more here: nicolejacksonmiller.com/accelerate Want to know when new episodes are released? Subscribe on your platform of choice!  Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.

Are you wondering how you can keep your business running while you take time off to have a baby? Maybe you’re pregnant now or wanting to have a baby or looking to adopt and want to understand what goes into keeping your business running without you. Every pregnancy, birth and postpartum experience is different… for each and every parent and also for each and every child. The needs of your agency are also different from other agencies. In this episode, Nicole will give you questions to consider to make a plan that works for YOU. She’ll also share examples of her personal experience having her first baby and what she’s changing up now that she’s pregnant with her second.  What’s in this episode: Questions to ask yourself before creating a parental leave plan How to customize a plan based on you and your business Ways to batch and prep your marketing, sales and delivery  Identifying who can make executive decisions while you’re out For full show notes, resources, and links, head to https://nicolejacksonmiller.com/119 Join the Agency Accelerator to revamp your Agency Foundations before implementing your parental leave plan! This will ensure that your business is set up to have a team deliver client work and manage your business while you’re out! Our next round starts in April, but there are some special bonuses you get when you sign up early. Learn more here: https://nicolejacksonmiller.com/accelerate Let’s be friends. Send me a DM on Instagram at https://www.instagram.com/nicolejacksonmiller.