How to Build a Resilient Institution

Dr. Lauren Vargas focuses a lot of her work with institutions on the strategy and design of their digital ecosystem -- including how to engage and build communities. This was increasingly important with the pivot to digital programs in the pandemic and our conversation explores best practices for engaging and empathizing with that community; how to remain relevant and grow; and how to create a community pact that creates norms and expectations for the members.  Dr. Lauren Vargas, is owner of the consultancy, Your Digital Tattoo and a One-by-One research associate with the University of Leicester. 

Sina Bahram, President of Prime Access Consulting, provides insight into how to approach accessibility when designing a distance learning program. From platform providers to the learner experience, we dive into best practices, practical tips, and more.  But most importantly, he advises, "start small and [don't] be overwhelmed by all of the things...check your websites for some accessibility best practices. Talk to persons with varying abilities in your evaluation methodologies...And understand that you will not get it right overnight. You just won't. But, you need to start and then build that momentum and inertia over time."

Kristin Smith, Project Manager at the North Carolina Museum of Art, shares her experience of creating an online course for educators about social emotional learning (SEL), including the structure of the course; the benefits and challenges of teaching this content online; and why museums have a responsibility to create ways for visitors to learn about SEL. 

Emily is joined by a special co-host to breakdown the big take aways from season two. Season Two interviewed museum leaders from around the world about how different departments interpreted the word ‘Distance’ in the COVID-era.

Esme Ward, Director of the Manchester Museum, is setting out to create the most inclusive, imaginative, and caring museum in the world. In this conversation, we zero in on her efforts to care for her staff, audiences, and collections through embarking on a journey of repatriation. "God knows I'm passionate about museums, but you know, I do worry that we over rely on that passion.”

In this conversation, I speak with the four program co-chairs of the Museum Computer Network (MCN)conference about how they approached planning their virtual conference, what they’re worried about, and whether conferences in the future will be more or less virtual. MCN in November spans two weeks. Other virtual conferences are four weeks. One day. Live. Hybrid. Asynchronous. Conferences are experimenting and seemingly trying to lower as many barriers to entry as possible to still connect with their attendees.   

Reopening is more than creating safe physical spaces for visitors and staff. It can be an opportunity to “reorient the place of museums” in society and how they engage with issues of white supremacy, white fragility, and social justice. Waqas Jawaid and Andy Chen, Co-Creators of Isometric Studio in Brooklyn, NY, created a Reopening Toolkit for Museums that included a preface called “A Lens Toward Justice.”    Our conversation explores the toolkit and the larger ideas museums face as they reopen.

Ian Ellard, Head of the V&A Academy at the V&A in London, shares his experience of rapidly switching to distance learning as a result of COVID-19. Ellard was about to launch a new, cohesive adult learning program: the brochure was ready to print, the new logo was approved, all they had to do was hit ‘send’. “But public health had other plans.”  Listen to our conversation as we explore their journey into distance learning.

Kat Harding, PR and Social Media Manager at the North Carolina Museum of Art, shares a deep dive into their approach to #MuseumFromHome. This popular initiative by museums from around the world has allowed visitors to stay in touch with the institutions they love - and access new collections - during the pandemic. 

In the wake of the shutdown, Scott Stulen, CEO and President of the Philbrook Museum of Art, had to act quickly. Projects that would take months, took hours. A new idea presented in the morning was up and running by the afternoon. In this conversation, Scott reflects on the role of museum leadership during these tumultuous times. From collaboration to garden cats to victory gardens, the Philbrook has run over 250 programs since they initially shut down and it doesn’t seem like they’re slowing down anytime soon.