Management Café

Yes, this is Tim and Pilar's last episode, so we talk about moving on and the importance of wrapping things up. Interview with Andy Gotts photographer that Pilar mentions: https://youtu.be/G0CF6FKR1qk?si=xLp_OSTjvcAlXULj Find out more about Pilar and Bree's book on loneliness in remote teams: https://www.virtualnotdistant.com/coming-soon

In this episode, hosts Tim Burgess and Pilar Orti talk about the dangers of being a perfectionist when managing a team, and why it's different to being a perfectionist individual contributor. (And you'll hear for yourself how neither Tim nor Pilar are perfectionists...)

Hosts Tim Burgess and Pilar Orti have a good chat about the nature of loyalty, who we should be loyal to at work and what happens when we get the balance wrong.

Have an excellent start to 2025 - from Tim and Pilar. www.managementcafepodcast.com

Who knew that talking about pessimism could be so much fun... even if most of the laughter is self-deprecating. In today's episode, hosts Tim Burgess and Pilar Orti talk about what happens when we let our "inner pessimist" come through. For more information, visit www.managementcafepodcast.com

The new series on Manager Mindsets starts with a discussion of comparison. Comparison is unavoidable, especially in the age of social media. It can feed difficult and unpleasant emotions like doubt, jealousy and imposter syndrome. Indeed, someone once said "Comparison is the thief of joy". And if we aren't careful comparison can even tempt us into mindlessly copying others, which takes us away from our own unique path. But in many aspects comparison can be helpful. It can be wonderfully motivating. It can show us what can be improved and help us understand what we value. It can even expand our concept of what is possible. The challenge for managers is how to have a healthy relationship with comparison and what can we do to combat it's less helpful manifestations… 02:30 Tim describes how he struggles with comparison, especially the contrast between his own struggles versus the dazzling successes that his peers post online. 3:45 Pilar and Tim share strategies for how they manage comparison and envy. 6:15 It's important to view other's achievements in context. We often underestimate the other person's effort or how their circumstances are different to ours. 8:00 Comparison is somewhat unavoidable and can also be very healthy. 13:15 We should avoid using comparison as in order to mindlessly copy what others are doing? Can we avoid putting ourselves above or below what we're comparing against? Can we use comparison as a helpful tool for curiosity and learning? 13:50 It can take quite a lot of mental effort to let go of comparison and feel comfortable that your journey is the best pathway for you. 15:00 In the era of social media and LinkedIn, it's very hard to avoid comparison because it gets pushed at you. 16:40 Comparison can fuel competitiveness. 17:30 If we can detach our judgement from comparison then it can teach us things that we want but don't have. And it can help us work out if we want to change. 10:00 Pilar shares an excellent story from her theatre days of how comparison without awareness can threaten our individuality. 19:00 As managers, we can really help our team when we see them struggling with comparison. Helping somebody explore why they're comparing and finding out what's helpful or unhelpful to them about those comparisons can be huge. 20:45 Tim shares how comparison had positive impacts on his development. There have been individuals, managers and companies that he admired and wanted to emulate. Comparison was helpful in showing a desired end state and also what needed to change in order to get there. 21:45 There can also be a danger of complacency or arrogance when we compare ourselves against others who we think are below our level. 23:45 Our hosts end the episode excited about their next topic for discussion… pessimism! What about you, dear listener? Do you find comparison mostly helpful or harmful in your management practice? We'd love to hear from you! Compare your stories to ours: get in touch through www.managementcafepodcast.com/contact

As co-hosts Tim Burgess and Pilar Orti wrap up the Manager Emotions series, they explain why they're moving onto mindset, and how this is different from cognitivie tendencies (and why they might well be mixing the two up!). Plus, some feedback on our episode on Emotional Contagion, and Pilar shares an episode from Workplace Geeks where one of her connections talks about living with long-covid and how this affects her work life. https://www.audiem.io/podcasts/work-life-and-long-covid Get in touch with Pilar and Tim through the https://managementcafepodcast.com/contact/

Our hosts Tim Burgess and Pilar Orti talk about the many times they've been confused, the difficulties in feeling the emotion as individual and manager, and what happens when a team member becomes confused.

For the sixth episode of our series on manager emotions, Tim Burgess and Pilar Orti talk about Compassion. Good leaders don't just remove obstacles and show their people the way forward. People also need to know that their leaders will support them in the hard times. And importantly, they need leaders to demonstrate compassion when they are in difficulty. This is distinct from sympathy - where the leader might acknowledge someone is suffering but not do anything to help or even really align with their emotions. Empathy is closer - it helps when leaders can demonstrate that they understand and relate to their employee's feelings. But compassion is, in effect, a more active form of empathy. It requires the further step of wanting to reduce the other person's suffering. This can be very nuanced for managers. It does not necessarily require them to solve the problem, support can manifest in many different forms. It might be stepping in and solving the problem. Or coaching the person through it. Or even just offering companionship. Compassion is not just something for managers to demonstrate to others. It's also important to be compassionate to ourselves. The Management Café often talks of the isolation that manager's experience. Our hosts are grateful that their management journey was made easier by the support and care of compassionate people within their teams. 01:30 mins We open with a definition of Compassion from Greater Good: "Compassion literally means 'to suffer together.' Among emotion researchers, it is defined as the feeling that arises when you are confronted with another's suffering and feel motivated to relieve that suffering. Compassion is not the same as empathy or altruism, though the concepts are related. While empathy refers more generally to our ability to take the perspective of and feel the emotions of another person, compassion is when those feelings and thoughts include the desire to help. Altruism, in turn, is the kind, selfless behaviour often prompted by feelings of compassion, though one can feel compassion without acting on it, and altruism isn't always motivated by compassion." 2:30 Sympathy expresses caring for the other person but it also maintains some separation from the person and their emotion. Empathy means we share the other person's emotion. Compassion means we see from the person's perspective but also adds another element, we want to help them. Compassion and sympathy are tied to the other person's suffering or discomfort, whereas empathy is not. 4:00 Compassion is an important attribute for leaders who want to build trust. People want to know that their leader will support and help them during hard times. 5:30 Compassion is not offering solution after solution. It is saying "This is hard. I know how you are feeling. What do you need? How can I help? I'm here for you." 7:00 This requires a high level of self-awareness and knowledge of our team members so that attempted compassion doesn't backfire and lead to helplessness. 7:30 If a solution is offered without empathy it can actually just demonstrate how little the manager understands about the situation and the other person's emotions. 8:00 We also need to be careful that we're solving their problem instead of our problem - where we offer help just so we don't have to deal with their suffering anymore. 8:45 Tim experiences this often, especially early in his leadership journey, where he gets into problem solving mode and tries to fix issues as quickly as possible. Often before the person has really had a chance to share their experience and needs. When he doesn't act with compassion and jumps to solutions, the other person becomes defensive and closes down. Tim is not creating the sort of safe space the other person needs in order to open up and receive support. 9:50 When managers demonstrate compassion it helps people to be honest about what's happening and how they are feeling and what they need. And this environment of psychological safety encourages better performance. 10:45 Empathy is companionship without support. Compassion is companionship with support. 11:00 We need to also show compassion to ourselves. If we are compassionate to ourselves it helps us be compassionate to others and also to receive compassion from others. How can we expect people to be compassionate towards us if we're not even compassionate to ourselves? 12:15 It is important how we talk to ourselves and how we frame our internal dialogue. If we have a compassionate mindset internally it will naturally extend into our way of being and how we express ourselves. 13:30 Management can be lonely. But having a compassionate team around you can be an enormous benefit. Compassion doesn't require them to take on your problem or even experience the exact emotional state that you're in. But it does mean that they care and they try to help. Tim and Pilar have been blessed to work with some very compassionate people and it helped enormously. What about you, dear listener? Do you think compassion is an important attribute for good leadership? We'd love to hear from you! Get in touch through our Contact Form https://managementcafepodcast.com/contact/

Welcome to the fifth episode of our series on manager emotions, where hosts Tim Burgess and Pilar Orti talk about Pride. We want to see good work, both in ourselves as managers and also in the teams that we lead. Pride creates a virtuous cycle that rewards and encourages healthy achievement. Do a good thing -> share this achievement with others -> receive recognition -> feel proud -> do more good things. But pride can be a tricky emotion in the workplace. Excessive displays of pride can turn people off. Pride can also clash with other attributes, most notably humility. Humility is a much valued characteristic which dictates that we don't draw attention to our own achievements. Pride can even become arrogance if we use our achievements to assert superiority over others. And to make it even more complex, we must be conscious that people might misinterpret or devalue our emotions. Many of us have had the jarring experience of expressing pride only to have our accomplishment criticised or be accused of self-importance. How then do we navigate pride at work? As leaders when can we express pride in a safe and helpful way? And how do we encourage this in those we manage? Join Pilar and Tim for coffee in the Management Café... 00:45 mins Pride is the feeling that you've done something good which you want to share with others and receive recognition. It can sometimes be confused with arrogance, but arrogance is about dominance. Arrogance says "I know more" or "I did better" and that makes me superior to you. It's the difference between wanting to share vs wanting to dominate. 1:45 When someone wants to "Blow their own trumpet" are they trying to share beautiful music or blast their horn in our ears? 2:45 Claude AI shared this definition of pride: "Pride is a complex emotion that can be defined as a feeling of deep pleasure, satisfaction, or self-respect derived from one's own achievements, qualities, or possessions, or those of someone with whom one is closely associated. Pride is often accompanied by a sense of accomplishment, confidence, and self-worth." 3:30 Tim used to deflect or downplay on the odd occasion people said something nice to him. But to receive recognition and feel proud... it feels amazing. It is very motivating. So he's tried to become more comfortable accepting compliments. But perhaps you, dear reader, could help him practice by sending a little love to https://managementcafepodcast.com/contact/ ? 4:30 Pride is a sharing emotion. And it tells others what we value. 5:30 We can be proud and not share it. There is a difference between feeling proud and expressing our pride to others, they don't have to be done together. And this distinction is especially important in the workplace. 7:00 It is generally safe for managers to express pride in the achievements of their team or the individuals that they manage. This means those individuals don't have to go seeking recognition and their manager is giving them license to be proud of themselves. 8:30 When a manager feels proud in their own work how do they express it? Tim thinks this is better to do amongst peers or up the organisational chart. 10:00 It is good to role model healthy pride to those we manage. 11:30 Humility is generally a more socially acceptable emotion than pride. When we feel pride but express humility there is a disconnect. 13:20 Praising others gives them license to express pride in their work. Similarly we are safer to express pride with people that have given us praise. 14:20 Expressing pride to the wrong audience can be risky. Tim shares a time when he was left totally deflated by someone's response. 16:20 Pilar poses the question: what to do when someone is proud of something that wasn't actually that good? Tim proposes serving up the much maligned feedback sandwich. 18:30 Pilar points out that we can acknowledge their pride now and give the feedback about some aspects of the work later. It's critical that we don't squash their pride in the moment. Their pride comes with vulnerability because they are showing what they care about and they are seeking validation or affirmation. We should also be mindful of the fact that when someone shares their pride with us. they are signalling that they view us as a person who will treat their pride appropriately. What about you, dear listener? How do you feel and express pride at work? We'd love to hear from you! Get in touch through our Contact Form https://managementcafepodcast.com/contact/