Intercultural Toolbox

Theresa Sigillito Hollema explains her origins of her work as an interculturalist and her recent focus on building capacity for virtual teamworking.Video chapters0.00 Intro and hello to Theresa Sigillito HollemaTheresa’s journey into intercultural work6.08 Dating advice from an interculturalistHow to find a Dutch husband9.15 Rock star interculturalistsWhat’s it like to work with one of them?11.26 Why is virtual collaboration so hard?Technology, distance, culture and time. The relationship between culture and techn.15.26 The Caldo modelWhy context matters and three ways that culture impacts the virtual team. Th first way: within the team.18.21 How has tech changed intercultural experienceDrivers of change in cultural competence19.32 What’s harder: geographic or cultural distance?Is a colleague outside of driving distance difficult to collaborate with?21.40 The 2nd way: between the locationsAnother way that culture impacts virtual teams and the risk of cliques forming.24.03 The 3rd way: outside the teamThe surrounding culture can have impact in surprising ways and also give the virtual team enormous potential.28.56 Competences for global virtual teamsCultural competence, virtual competence and what virtual competence consists of.33.22 Writers and thinkersWho is doing interesting research and public engagement bringing together culture and virtual?37.30 Is virtual collaboration an afterthought?Are we planning teams for effective collaboration?43.00 Becoming a virtual collaboration consultantCreating programmes for virtual teams51.06 More about the Caldo modelA model for culture + distance58.47 Theresa’s contribution to the Intercultural ToolboxA Slack group for you if you are interested in virtual collaboration.1.00.50 Contacting TheresaTwitter, linkedin, webCulture CountComing up in conversation were USA, UK, India, Netherlands, Italy, in order of mentions.https://interculturaltoolbox.org/episodes/virtual-team-outperform-others

Barbara StClaire Ostwald talks about her role in accreditation of coaches and her evolution into new areas of support for people crossing cultures.0.00 WelcomeWhat cultural baggage has Barbara St.Claire-Ostwald been carrying?7.31 IFIsWhat is an IFI and what was the entry point of Barbara into the intercultural field?10.01 CulturenomicsAn intercultural coaching business11.47 Making a websiteThe biggest challenge of making a website as a solo entrepreneur. Publishing your accreditations on your own website.17.24 Working for an accreditorAPECS and the journey towards becoming a master accredited coach. The ICF, the EMCC and other coaching associations. Capabilities-based accreditation versus competencies-based accreditation.27.20 Levels of accreditationWhat if you aim too high with your accreditation target?30.04 Coaching accreditation for interculturalistsWhat coaching accreditations should interculturalists consider?31.30 Accreditation as an interculturalistWhat is the value of specialist intercultural accreditation?41.45 Choosing an accreditorWhat makes a good accreditation body?43.35 Future accreditationWhat are the trends and will we need accreditation when we can measure impact?47.07 Barbara’s contribution to the Intercultural ToolboxA roundabout way of coaching40.03 Barbara's next moveHow will Culturenomics and APECS evolve?52.25 Contacting BarbaraEmail is good!Culture CountComing up in conversation were Poland, USA, UK, South East Asia, Romania, India, Germany and China in order of mentions.https://interculturaltoolbox.org/episodes/how-much-accreditation-matters

Martha Aynalem explains her origins of her work as an Ethiopia-based interculturalistVideo chapters0.00 WelcomeA power cut that caused a new connection03.47 A journey into intercultural workAn intervention by a friend led to a new direction. A global mindset built in Addis Ababa.9.32 Keeping local roots as an interculturalistA consultancy that is built on listening and delivering an anthropologically-based design for successful projects.14.07 What do Desert Rose interculturalists do?Organisational development; project design; personal development; training using gamification17.33 Why do clients need anthropologistsBeware well-intended mistakes caused by lack of local knowledge. How interculturalists can help prevent project failures.24.00 What kind of training works for illiterate farmers?Taking training out of the classroom.31.48 Winning long-term investment from clientsKeeping integrity when targeting real impact sometimes means going further than the funding stretches and sometimes politely saying no to clients whose funding cannot achieve their goals.36.30 Anthropologists and engineers in collaborationStriving for mutual respect makes working with other professions a good experience for both sides.41.53 Targetting impactMeasuring impact by collecting stories.43.58 Sources of creativity and competenceWhere did the Desert Rose approach come from and how could other interculturalists follow the Desert Rose lead?52.50 Martha Aynalem’s contribution to the intercultural toolboxMaking the work of an interculturalist a truly rich one.54.28 ExpansionTaking this work into new regions of Africa and building the company’s coaching offering.55.59 Contacting MarthaLinkedin and Desert Rose Consulting’s website are the best channels for reaching outCulture CountComing up in conversation was: Ethiopia - many times!https://interculturaltoolbox.org/episodes/interculturalist-designing-engineering-projects

Florence Chabert d’Hieres explains the origins of her work as an interculturalist and her passion for making intercultural ideas fun and accessibleAudio chapters0.00 WelcomeBeing an interculturalist in Dubai. Raising Third Culture Kids. Including children in intercultural training. Florence’s journey into intercultural world.9.35 The Burger Model of cultureThe origins of this idea and how an interculturalist might use it in practice21.03 The FIGT Conference 2022Presenting the Burger Model and also the Benefit Mindset at the Families in Global Transition conference23.33 More on the Benefit MindsestOriginator and how Florence uses it in training.26.36 Why did we need the Burger Model?It’s fun and easy, but this is about exercising your brain muscle28.08 Resources if you want to use the Burger ModelGet connected with Florence30.28 Florence’s contribution to the Intercultural ToolboxQuick and easy movement for a positive mindset.33.18 Expat VillageFlorence’s creation for French-speaking expats35.57 Contacting FlorenceLinkedin, Whatsapp, Instagram and FacebookCulture CountComing up in conversation were Dubai/UAE, Australia, France, Sri Lanka, USA, in order of mentions.https://interculturaltoolbox.org/episodes/burger

Recorded at the end of 2021, the creative duo behind the Cultural Detective tell its story.0.00 IntroductionsDianne and Greg’s early life and work. And a nutshell intro to Cultural Detective.11.49 Cultural Detective at the end of 2021How Cultural Detective went online.14.30 MilestonesThe big moments when Cultural Detective took a step forward.19.00 CameraderieOld friends at the Cultural Detective reunion21.02 The Cultural Detective retiresGoodbye party, seeking a buyer, covid, case closed.25.37 The authorsOpportunities for interculturalists and the hard life being a solo practitioner interculturalist. The authoring process.29.48 toughest momentHow to you respond to the statement that Dutch men are more likely to be sexist?32.46 Most-enthusiastic customerAnswering the call of a call centre34.58 Most fun and most surprisingSing along with Cultural Detective. It’s not jut a business tool.37.15 Most popularSelf-discovery41.56 Heroes of Cultural DetectiveGreg Webb, George Simons and many more.46.15 What’s changed in the intercultural field?Remember the days when there was enough time to solve people problems? Global Diversity Equity and Inclusion Benchmarks (46.12)52.15 What’s next for the Cultural Detectives?Off the grid in Cuba55.45 Dianne Hofner Sapphire’s contribution to the Intercultural ToolboxA page of freebies collected over the years. For greg’s contribution, check the intercultural toolbox website.57.05 Contact infoWeb and other contact details for Dianne the photographer and Greg Webb the web masterCulture CountComing up in conversation were Japan, Mexico, Hopi, Navaho, Netherlands, India, USA in order of mentions.https://interculturaltoolbox.org/episodes/who-were-the-cultural-detectives

0.00 Intro to a record-breaking podcastMore resources from this episode than any other episode so far. Visit the episode webpage.3.02 Gaby’s professional originsLatest learning via Glasgow’s Digital Institute. The books, organisations and experiences through which she became an interculturalist.5.33 Mentoring programme for interculturalistsBoost: SIETAR UK’s mentoring programme for interculturalists9.06 Working at WorldworkTrust across cultures. Also: what else is Gabriela working on?r12.56 Building your career at a high-profile intercultural providerSteps into the work of organisations who are influencing trends in the intercultural field: blogs, certifications, internships. Diversity of roles at large providers, including an insight into her role as a learning solutions designer.19.40 Pros and cons of freelancingFlexibility, choice, overwhelm, sporadic work, isolation. How to understand the customer, as an external. Lots of tips here, for example, building your relationship with your project manager.24.37 Intercultural trainer communities and coursesFrameworks and related communities. Getting maximum benefit from your chosen certification, train-the-trainer or academic courses.35.48 Journals and books for interculturalistsA balance of academic and personal resources. Lots of links here. Check them out on the episode page!38.36 Podcasts and social mediaMore recommended channels and how to prioritise the way you engage.47.42 Changes coming to the intercultural scene?Awareness and relevance of intercultural skills and the impact of technology and new business practices.51.53 Gabriela’s contribution to the Intercultural toolboxAn exercise for people who don’t change overnight (everyone)53.37 What’s next for GabrielaInteriela55.08 Contacting GabrielaFind her on LinkedIn and connecthttps://interculturaltoolbox.org/episodes/boost-your-career-as-an-interculturalist

The creative duo behind the new Intercultural Pendulum model tell the story friendship, collaboration between research and practice, and the formation of the new model.0.00 IntroHow much do you know about the DMIS, the IDC and the IDI? Hello to Kris and Sundae2.23 What is the Intercultural Pendulum?Kris’s personal story. From early exposure to culture to a PhD in the Cultural Field. The origins of the project at living room table. Sundae’s story, how she had swung on the pendulum in her own life.9.48 Mentoring through cross-cultural experiencesOn the importance of reflection and dialogue on the path to wisdom.11.07 The connections between practice and researchFriendships sustained through research collaboration. Curiosity and validation.14.37 The traditional model of intercultural competenceWhat is intercultural competence?21.49 Introducing the DMIS and the IDCA linear model of intercultural competence you may have seen before25.55 Introducing the Pendulum model of intercultural competenceSwinging back and forth, as it is in real life30.22 Too low on a scaleThe feeling you get when you are too low on a scale. A story of inspiration to make something better for coaches and coaching clients.32.10 Magnets and anchorsWhat are the magnets pushing us and pulling us towards an over-focus on difference or similarity?37.51 The development model in the hands of practitionersUsing anchors in practical coaching and mentoring. Not just for progress and growth but for maintenance. The difference between resilience and endurance.42.15 Exploring the Pendulum modelAvoiding a unidirectional idea of intercultural competence development49.37 The Pendulum projectResources for interculturalists in the pipeline. A framework for head, heart and hands: ABCs (affect, behaviour, cognition).56.03 Getting involved with the Pendulum modelWhere to look for Pendulum material and what you’ll find there.1.02.36 Kris Acheson’s contribution to the Intercultural ToolboxFeel included1.06.40 Contact infoSundae and Kris are available via email and via their organisationsCulture CountComing up in conversation were USA, Switzerland, South Africa, Burkina Faso.https://interculturaltoolbox.org/episodes/what-should-interculturalists-know-about-the-intercultural-pendulum

Viviana Premazzi explains her origins of her work as an interculturalist and the current programme for the development of leadership skills in women0.00 WelcomeSay hello to Dr Viviana Premazzi2.38 A programme for womenIs there a discussion about women-only spaces happening in the Mediterranean region?5.05 Viviana’s journey into intercultural workVia Brazil, Italy, the United Nations and the USA12.35 Designing the programmeGoals of the Women’s Leadership Development Programme14.50 Do women experience cultures differently?The reality of macho cultures for women in leadership positions17.33 Delivering leadership trainingHow should a trainer approach international leadership training taking women’s intercultural needs into account?19.35 Resources for women leadersSome recommendations if you are not yet registered for this women’s leadership across cultures dimension22.10 Viviana Premazzi’s contribution to the Intercultural ToolboxSomething to increase your exposure to the authentic local culture24.22 What is next for GMDPlans for the next Women’s Leadership Development programme26.09 Contacting Dr Viviana PremazziShe’s easy to find on social mediaCulture CountComing up in conversation were Italy (four times), Malta (twice) Mediterranean cultures (twice), Afghanistan, Brazil, Italy (north), United Kingdom, in order of mentions.https://interculturaltoolbox.org/episodes/how-can-we-develop-women-leaders-to-succeed-across-cultures

Sundae Bean tells the story of her intercultural career and the intercultural coaching approach she recommendsChapters0.00 Intro and Sundae’s storyHer life and move into intercultural work, with no shortcuts arising out of family or institutional connections.5.18 Current interestsA self-described nerdy social scientist has come up with a new way of presenting the developmental model of intercultural sensitivity. How the messiness of human lives could be reflected better in intercultural models.9.51 An interculturalist moving into coachingHow the advantages of coaching addressing the whole person balanced the cultural perspective.13.13 Coaching v training comparisonLearn to say short-term solution-oriented coaching in German. Who is the expert? Who has the goals?17.43 The skills of the coachPresence, establishing trust and safety. Helping the client find their own answer.20.26 The hardest part of becoming a coachThe strength to listen being vulnerable together.24.20 Discovering potential coachesThe mission of the expat coach coalition is a group of practitioners who have lived it and are willing to partner with clients as a compassionate witness.27.35 The Expat Coach CoalitionA sisterhood of coaches with a common interest31.10 What makes an intercultural coach?The hard work to become an intercultural coach: frameworks plus lived experience outside of your original world view. Growing as a coach. What is the reward of coaching?39.46 Sundae Bean’s contribution to the Intercultural ToolboxA rich resource of tools and community for interculturalists42.43 Contact infoBest ways to reach Sundae and get involved with the Expat Coach CoalitionCulture CountComing up in conversation were Switzerland,Burkina Faso, USA, South Africa, in order of mentions.https://interculturaltoolbox.org/episodes/what-makes-an-intercultural-coach

Tamara Makoni reveals how she is creating a new intercultural training business.0.00 IntroHello to Tamara and the seeds of a business idea03.12 The journey into the intercultural fieldInterest in culture has deep roots in childhood and the skills for running a business come from a diverse career in multiple fields. Working with intercultural themes before acquiring the interculturalist label.8.08 Naming the companyA meaningful name Kazuri: https://www.kazuriconsulting.com/9.47 The elevator pitchDiscover, act, thrive14.36 Branding an intercultural training businessWhat do we want people to think when they hear the name Kazuri Consulting?15.44 Building on a previous careerBringing skills and experience into the intercultural field18.18 How to start a businessThe mechanics of creating a new company in Belgium21.42 The company websiteCreating a website for an intercultural consulting business23.41 Team, network and collaborationsPresenting the faces and teams of the company in public. Planning for collaborations.26.44 Concepts and frameworksChoosing tools, material and leaving space for customisation and innovation30.35 Reviewing progressthe entrepreneurial journey and a key milestone at two and a half years35.15 PurposeCulture as a source for thriving36.56 Peer supportCreating a new intercultural business has revealed the generosity of a lot of people41.37 Tamara Makoni’s contribution to the intercultural toolboxWhat is it? That's a good question.44.08 Contact and connectionWeb and other contact details for Tamara Makoni, plus a tip about a professional networking appCulture CountComing up in conversation were Belgium, Zimbabwe, Japan, Kenya, USA, in order of mentions.https://interculturaltoolbox.org/episodes/how-do-you-start-an-intercultural-consulting-business