From There to Here

Kevin was physically at our office right before the world shut down for the pandemic. Crammed in for one last hoorah. We reminisce about that time and chat about his journey to CS and the various jobs he had along the way. 

David and I chatted about a little bit of everything. His twins, raising kids in San Francisco, surfing, childhood dreams, backpacking in Europe, how he got into Customer Success, and much much more. 

In this conversation with Jared, we talked about everything from some of his childhood experiences to mechanisms he's adopted to help with his learning disability and everything in between. Jared also opened up about the moment in his career that was pretty pivotal to the success that he is realizing right now... spoiler alert, it was a performance plan!You won't want to miss the stories that Jared shared with me. 

I chatted with Jay about his story and I have to tell you, this is a good one!! We covered everything from his childhood dream of being either an astronaut or a pilot,  his journey from Blackbaud to PeopleMatter, and how we are seriously aging gracefully. We touched upon some of his first jobs, one of his worst jobs, and had a serious conversation about starting a Customer Success rock band! 

I had a great conversation with Elizabeth about her personal journey and her experience reentering a career. There are so many great tips in this conversation that applies not only to folks reentering the workforce but also for people that are making career shifts.  We also chatted about our time working together at HelloSign, our experiences working together, and a few fun other things!

I really enjoyed my conversation with Tanya. We discussed so many topics. Some deep. Some fun. Working from home with kids and COVID, first jobs, marriage, divorce, personal growth, loss of loved ones, and more. 

Alex Farmer and I sat down to discuss The Customer Success Excellence Awards that will be happening in just a few weeks. We also touched base on his early years when he wanted to be a lawyer or a politician, personality tests, and his overall journey that took him to where he is today. 

Sue and I talked about her passion for Customer Success, her dream of becoming a journalist or a reporter, particularly a sports journalist, her time playing sports, and how her childhood experiences shaped her into where she is today. We also discussed how her parent's divorce early on helped her learn about human relationships, empathy, and beyond. 

I really enjoyed my chat with Dave. We talked about everything from growing up in a large family to his experience working at Arthur Andersen during the Enron scandal. We also dove into his thoughts around balancing out being a compassionate leader with what are at times difficult decisions that need to be made and much much more. 

I had a great time talking with Jeff about his experiences growing up, some of the learnings he's had through his self-reflections, and much much more.