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Shadow IT has been responsible for more enterprise SaaS deployments and workflow innovation than any growth strategy of the last 15 years.
And that 's all about to end.
Today we sit down with Yasu Matsumoto, who stepped down as CEO of Raksul after leading the startup from founding to post-IPO success, to start Josys, a new startup helping enterprises put an end to shadow IT once and for all.
Yasu explains why that the end of shadow IT is actually a good thing for everyone, why he decided to step down from his high-profile CEO role, and the future of SaaS sales and marketing.
It's a great conversation, and I think you'll enjoy it.
Show Notes
The problem with shadow IT and why it's coming to an end
The Raksul startup to IPO story
The Josys spinout and fundraising as a spinout
Why there are so few serial founders in Japan
The public's reaction to Yasu's decision to resign as CEO of Raksul
Why CIOs are fighting back against shadow IT
Josys's global expansion plans and being global from day 1
Two two reasons Japanese startups need to enter the US market quickly
The important difference between enterprise SaaS and SMB SaaS services
The one thing that would lead to a dynamic, mobile workforce in Japan
Links from the Founders
Everything you wanted to know about Josys
Connect with Yasu on LinkedIn
Jobs at Josys
Transcript
Welcome to Disrupting Japan. Straight Talk from Japan's most successful entrepreneurs.
I'm Tim Romero and thanks for joining me.
Salesforce was the first major SaaS Company. They redefined how software was used in and sold to enterprise companies all over the world. And in the two and a half decades since their founding, new SaaS software has pushed into every corner of the enterprise.
But recently, the enterprise has started pushing back, and the bedrock go-to-market strategy that so many enterprise SaaS startups depend on might be about to disappear.
Today we sit down with Yasu Matsumoto, founder of Raksul, and now founder and CEO of Josys, which provides SaaS management tools to the enterprise.
We not only talk about SaaS marketing strategies, but we dive into the important differences between the enterprise and SMB SaaS markets, how to raise VC finance for corporate spinouts, and why we might be about to start seeing a lot more serial founders in Japan.
But, you know, Yasu tells that story much better than I can. So, let's get right to the interview.
Interview
Tim: So, I'm sitting here with Yasu Matsumoto, the founder and CEO of Josys, who's providing companies with comprehensive IT device and SaaS management. So, thanks for sitting down with me today.
Yasu: Thanks, Tim.
Tim: So, I gave a really high level overview of what Josys is, but I think you can explain it much better than I can.
Yasu: Josys is our IT operation platform. You can integrate all of the SaaS, what your company use and all of devices your employee use. Integrate all hardware and software into Josys by APIs and you can figure out what kind of a software your company use, what kind of a hardware your company use. And also you can provide account like Slack or Google or Notions Microsoft account for the new employees with a single click. And once they are employee resign the company, you can delete these accounts and device with just a single click.
Tim: So, it's centralized SaaS license management, centralized account provisioning.
Yasu: Exactly.
Tim: And so you mentioned its API integration, so it's not that individuals are inputting this information.
Yasu: Yes. Our product is based on the API economy. So, the company use tons of apps after the COVID, but these apps are not controlled by central IT operations. So, each of the department install the new apps by their decision making or sometimes individual, but they're from the point of a corporate IT or cybersecurity view. That is very dangerous.
Tim: It is, but it's interesting because that is one of the main marketing strategies of SaaS companies.
Yasu: It is. So, SaaS company like to penetrate from the shadow IT.
Tim: Exactly. Freemium model don't pay anything until you get five seats.
Yasu: Shadow IT is a good for the go-to market for SaaS Company, but from the security standpoint that is very dangerous and their company have to control the shadow IT, so Josys control all shadow IT.
Tim: I want to dive back into that a little bit later because I think it's a really important point, but before that, tell me about your customers.
Yasu: Yeah. There's two type of customer, one's the SMB, one is the enterprise. They have a different pain point. SMB would like to use Azure for automating all of their IT operation process. They're facing the lack talent IT operations. So, by using Azure our single click automate all over their workflow, this is a demandable SMB. Enterprise company has a different pain points. Usually they have more than a thousand or 10,000 employees, but IT operation cannot pick out comprehensive IT asset software and hardware. So, they lose their single source of truth. So, by using Josys, they can figure out comprehensive IT asset.
Tim: At the moment are most of your customers or most of your revenue coming from the SMB segment or from the enterprise segment?
Yasu: At this moment in terms of the customer number, 10% of our enterprise customer and the 90% of SMB customers, but there are 40% of revenue came from enterprise and the 60% came from SMB.
Tim: I see. Now you also founded Raksul back in 2009 and that can be a whole other podcast in itself, actually. But really briefly, and correct me if I get it wrong, Raksul was an e-commerce platform that took advantage of printer's unused capacity all over Japan. So, customers could get print jobs done cheaper, faster, in a more standard way.
Yasu: Perfect explanations.
Tim: Excellent. Great. Glad I got it right. So you IPO'ed in 2018, and you spun out Josys from Raksul a couple years ago, 2021, right?
Yasu: 2020, yeah.
Tim: So, I really want to talk about these kind of corporate spin outs in Japan. Because I think it's kind of a unique ecosystem here.
Tim: So, after you spun out, you've raised about $125 million from a really great collection of VCs. So, tell me about that. What does the cap table look like because VCs are often very hesitant to invest in corporate spinouts?
Yasu: Okay. In terms of cap table, Raksul are minority shareholder in Josys. In this round Raksul invested a 2 billion yen. So, Raksul is a significantl investor, but Raksul doesn't control Josys. In terms of VC, Global Brain lead the last round and of course they have rights, but they don't have a big portion of the shares. It's very distributed. So, they don't have a control Josys. Full control of Josys is the management of Josys. I and Sanjay, my co-founder.
Tim: Alright. So, the cap table looks very, very much like a startup.
Yasu: Yeah.
Tim: Oh. So, another thing that I think is unusual but important is serial entrepreneurship. Serial founders are still kind of rare in Japan, right?
Yasu: I think so, yeah.
Tim: Like once you succeed, you're expected to kind of run that company until you turn it over to your son or something, you know what I mean?
Yasu: Yeah.
Tim: So, when you decided to step down as the CEO of Raksul to start a new startup, was there opposition from the board? What was that conversation like?
Yasu: I stepped back the CEO Raksul last August. I talked with the CFO. I trust him very much. And we have been working for last decade, and I started there Josys two years ago. And Josys is a rapid growing and Josh's is also a global startup. We are not local. We have a team in India, US, Singapore, and Japan. So, I don't have enough time to manage two company like our Elon Musk.
Tim: I don’t think he has enough time to manage them either.
Yasu: But I'm not Superman like Elon. So, and the also the Raksul become enough big for me. Raksul generate landed $300 million of revenues and 2230 million of EBITDA are every year. And the expansion strategy is become a more MNA now. So, I like building up a business zero to one and one to 10, but the Raksul require me different strategy. That makes sense. And there I have totally agree on the strategies and I decide the strategy by myself, but I don't have a passion to acquisitions and our management of that. I have a passion to build up business from zero to ones. And so yeah, this is my second challenge and I didn't have any hesitations to give the position of the CEO. I'm very happy to step back and pass the button to our new CEO. His background is more financial.
Tim: And so more suited towards the emanation strategy. I mean, as a founder myself, I totally understand that, but what was the reaction from the people around you? Was there concern that, I don't know, the market might perceive it as you leaving the company or like Elon Musk dividing his attention between a bunch of startups or what was the general reaction to it?
Yasu: Yeah, my very close relation, like a nomination committees or a board or a C class BP, they understand because after I started Josys, I’m smiling much more not being serious so much. So, everybody feels that they're, oh yes, they are becoming happy. Oh, that's our best decision for him. This is a reaction from very close relations. But generally the employees of Raksul, their Twitters or medias, they're surprised because this is unusual in Japan.
Tim: Yeah. CEO generally just don't do that unless there's, I don't know, some kind of a scandal or health problem or people don't do it for their own reasons.
Yasu: And successfully hides a scandal. Just kidding.
Tim: I know, but I think it's so important that more people do that. Because like you said, I mean the skillset to go from zero to one or one to 10 is really different. To go from 10 to a hundred to a thousand.
Yasu: Yeah. Totally agree.
Tim: I'm trying to think.
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