Transforming Customer Support with AI | DevRev’s Co-founder & CEO Dheeraj Pandey

As the year draws to a close, the Dev Interrupted team reflects on a transformative year in engineering spanning the rise of RAG and vector databases to the emergence of agentic workflows. For the first time, we’re taking the conversation out of the booth and into the IDE. Head over to the Dev Interrupted YouTube channel to watch the team vibe code custom holiday cards and close out the year with some chaotic creativity.Watch Part 2 on the Dev Interrupted YouTube channelFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

The common narrative suggests AI will make engineering leadership obsolete, but history - and the Industrial Revolution - suggests the opposite is true. Engineering executive Manoj Mohan joins the show live from ELC to argue that as code generation costs drop, the demand for high-level judgment and strategic oversight will only skyrocket. He breaks down why leaders must stop starting with models and start with customer pain points, utilizing his "3GF" framework to manage the risksLinearB: Measure the impact of GitHub Copilot and CursorFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Connect with Manoj: LinkedIn | SubstackOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

Is your engineering team wasting budget and sacrificing latency by pre-computing data that most users never see? Chalk co-founder Elliot Marx joins Andrew Zigler to explain why the future of AI relies on real-time pipelines rather than traditional storage. They dive into solving compute challenges for major fintechs, the value of incrementalism, Elliot’s thoughts on and why strong fundamental problem-solving skills still beat specific language expertise in the age of AI assistants.Join our AI Productivity roundtable: 2026 Benchmarks Insights*This episode was recorded live at the Engineering Leadership Conference.Follow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Elliot Marx: LinkedIn Chalk: Website | Twitter/X | CareersOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

After hitting a low point last year, developer job satisfaction is officially on the rise. Erin Yepis returns to the show to unpack the 2025 Stack Overflow Developer Survey, analyzing how autonomy and compensation are driving this recovery. We also cover the happiness gap between senior and junior engineers, the surprising drop in trust for AI tools, and why vibe coding is failing to catch on with professional engineers.LinearB: Measure the impact of GitHub Copilot and CursorFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Read the full report: 2025 Stack Overflow Developer SurveyStack Overflow Blog: Read Erin’s analysis and moreErin Yepis: Connect on LinkedInOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

When you co-create Kubernetes, you earn the right to have strong opinions on the next platform shift. This week, Ben sits down with Craig McLuckie, Co-founder & CEO of Stacklok, who is advocating for a shift in leadership mindset. He argues we need to move from asking if we can use AI to demanding to know why we can’t. Listen to hear why he believes an "AI maximalist" philosophy is the only way to survive the next cycle.LinearB: Measure the impact of GitHub Copilot and CursorFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Connect with Craig McLuckie: LinkedInCheck out Stacklok: Stacklok WebsiteOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

In the race to define the future of AI, what's the one advantage that truly lasts? It's not proprietary tech, argues Anush Elangovan, VP of AI Software at AMD, but the sustainable speed of innovation. He explains why AMD is rejecting the "walled garden" model for its open source ROCm stack, betting that an open community flywheel is the key to victory. Listen to understand how this open strategy is designed to out-innovate closed systems by empowering developers to solve everything from frontier-model challenges to the mundane, everyday problems that define the "last mile" of AI.LinearB: Your AI productivity journey starts hereFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Follow Anush LinkedIn | XAMD ROCm Software: github.com/ROCmAMD Developer CloudLearn more at: amd.comOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

What is "spec-driven development," and why is this structured approach the key to unlocking complex AI projects? We're joined by Amit Patel, Director of Software Development for Kiro at AWS, to explore this methodology. He explains why "vibe coding" in a chat window fails on multi-day initiatives: the AI (and the developer) loses context. Kiro solves this by turning requirements and design into a persistent, structured spec that acts as the agent's long-term memory, enabling it to maintain context and build sophisticated applications.Amit shares the inside story of how his team at AWS built Kiro from scratch in under a year. He reveals their virtuous feedback loop with internal developers testing nightly builds and providing real-time feedback. This rapid iteration, which included six full revs of the spec experience, was so successful that the Kiro team famously "used the tool to build the tool," turning a multi-week feature into a two-day task. LinearB: Your AI productivity journey starts hereFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Learn more and try Kiro: kiro.devJoin the Kiro Community: Kiro Discord Channel OFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

AI is forcing engineering leaders to become part-CFO, part-governance expert, and part-business strategist. Are you ready for the shift? We're joined by Lake Dai, a globally recognized AI expert, professor at Carnegie Mellon, and founder of Sancus Ventures, to explore the new operating strategies required in an AI-first era. She explains why AI has evolved from a simple tool to a core business metric that leaders are held accountable for on earnings calls. This new reality introduces massive new compute costs—sometimes 30-50% of OpEx—forcing leaders to adopt the financial foresight of a CFO to forecast and justify spending.Beyond the balance sheet, Lake identifies AI governance as the biggest blind spot for most leaders today, outlining the urgent need for an AI handbook to manage unit, system, and ethical risks. This strategic shift also reshapes the engineering org itself, from managing hybrid teams of humans and agents to the need for new training environments, almost like "AI flight simulators." This episode is an essential briefing on these new complexities, all centered on Lake's most urgent advice: in a world moving this fast, the best strategy is to slow down and focus on the fundamentals.LinearB: Your AI productivity journey starts hereFollow the show:Subscribe to our Substack Follow us on LinkedInSubscribe to our YouTube ChannelLeave us a ReviewFollow the hosts:Follow AndrewFollow BenFollow DanFollow today's guest(s):Connect with Lake on LinkedInSubscribe to Lake’s Substack: LakeD-AI UnbundledLearn more about: Sancus VenturesOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

Forget top-down mandates. How do you foster organic AI adoption on a skeptical, high-performing engineering team? Loic Houssier, Head of Engineering at Superhuman, joins us to share how he did just that. He explains his strategy for overcoming cynicism, which involved leveraging a highly respected internal champion, the Chief Architect, to re-evaluate the tools and prove their potential was no longer just buzz.Discover his team's biggest, unexpected productivity gains: dramatically faster ramp-up times on new codebases and the rapid creation of valuable internal tools, rather than just raw code generation speed. Loic details Superhuman's pragmatic, high-trust approach to measurement, blending qualitative feedback with simple signals like PR labels. He explains how they fostered this adoption with a bottom-up "AI Guild," empowering engineers of all seniorities without a heavy-handed mandate. He also reveals a stunning real-world example where AI turned a potentially days-long compliance task into a 90-minute win. This episode is a practical playbook for building genuine, bottom-up AI adoption.Get the guide: AI productivity guide for engineering leadersFollow the hosts:Follow BenFollow AndrewFollow today's guest(s):Connect with Loïc HoussierLearn more about Superhuman: superhuman.comSuperhuman was acquired by Grammarly: Read about the acquisitionReferenced in today's show:Amazon brain drain finally caught up with AWSClaude Skills are awesome, maybe a bigger deal than MCP How to Say NoThe Field Guide to AI SlopOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.

Is your company using AI to trim your budget, or to multiply your team's impact? We're joined by Matt Culver, a senior engineering leader at Super.com, to discuss why the common view of AI as a tool for cost-cutting is a misguided "accounting mindset" that ultimately destroys trust. He argues that leaders should instead see efficiency gains from AI as a powerful opportunity to reinvest in their teams. This conversation reframes the AI debate by urging leaders to look beyond the coding loop to improve the entire product development lifecycle—from ideation to delivery.Matt explains that the key to successful AI adoption is aligning new initiatives with the developer's core incentives: removing friction and enabling the creative flow state that makes their job enjoyable. He provides a human-centric approach for channeling AI's power to solve upstream problems in product planning and market research, rather than just generating more code. Learn how to use AI not as a means to an end, but as a way to empower your developers, generate more value, and build a high-trust engineering culture.Bring AI into your code review process with LinearBFollow the hosts:Follow BenFollow AndrewFollow today's guest(s):Learn more about Super: Super.comConnect with Matt: LinkedIn | [email protected] in today's show:A small number of samples can poison LLMs of any sizeRevisiting "Intelligence Drift"AI profiteering is now indistinguishable from trolling The AI water issue is fakeHTML’s Best Kept Secret: The <output> Tag Life in a World of Pervasive Immorality: The Ethics of Being AliveOFFERS Start Free Trial: Get started with LinearB's AI productivity platform for free. Book a Demo: Learn how you can ship faster, improve DevEx, and lead with confidence in the AI era. LEARN ABOUT LINEARB AI Code Reviews: Automate reviews to catch bugs, security risks, and performance issues before they hit production. AI & Productivity Insights: Go beyond DORA with AI-powered recommendations and dashboards to measure and improve performance. AI-Powered Workflow Automations: Use AI-generated PR descriptions, smart routing, and other automations to reduce developer toil. MCP Server: Interact with your engineering data using natural language to build custom reports and get answers on the fly.