Client Experience Revolution

Mental Health is an issue not to be taken lightly. Someone may look fine, but they may be getting through a battle they don’t even know about. Our guest, Angelica Gonzalez, experienced this during her grade school years. She always wondered why she got not-so-good results in class even when she exhausted a lot of effort into it. She understood what she was going through when she was diagnosed to have ADHD in 7th grade. As soon she became aware of her mental health, she and the people that surround her helped her cope up with the daily situations that she’s going through. And now she is very good at what she does because she was naturally born to do it! Angelica is an up-and-coming hairstylist in the Seattle area who believes that you never “just get your hair done.” She believes in creating energizing and healing experiences, leaving her clients confident and happier than before. Graduate of Gene Juárez Academy and an accomplished young entrepreneur, Angelica stands for being who you are - heart scars and all. She teaches others how to persevere through mental battles to unfiltered success. In this episode we talked about: · How important it is to be aware of your mental state. · What external factors can affect mental health. · How clearing your path and following your own timeframe can help with mental health. · How support people can help you succeed in your craft. Connect with Angelica: Instagram: @an.angelic.touch Email: [email protected]

One year ago, amidst the world crisis unfolding as it did, our guest, Monique Gaffney was knee deep in making a big shift in my business. She had a healing modality that she had been teaching and essentially coaching people in that allows them to remember their Purpose and gets them in action in serving in it. For the years prior to last, she was following the "traditional" coaching/launch model and it just didn't feel good to her. Didn't feel aligned with who she is or what SHE KNOWS she is here to accomplish in the world. She decided to sign up with a strategy mentor and changed her business model to primarily working with women, while re-building her brand and credibility as a mentor in the MLM space. Exciting? Learn what else Monique did in the past year and how it helped her personally and her business. -- Connect with Monique Instagram Facebook LinkedIn Website Connect with me: Facebook Group Linked In Instagram Twitter

Many reasons explain why a growing number of people are stressed out today. Mental toughness makes it possible to put stress to work for us. With the right tools and skills, daily battles soon turn into sweet victories and we're able to liberate thebest in our teams to achieve more. Colonel Deb Lewis is a West Point graduate from its first class with women. A retired Army Colonel and Harvard MBA, Deb commanded three US Army Corps of Engineer Districts, including a $2.1B reconstruction program in combat. She survived the 9/11 Pentagon attack while serving on the Joint Staff antiterrorism team. Colonel Deb’s experiences leading while under fire inspired her unique 'Mentally Tough Women' (MTW)program to help women handle more stress - not de-stress - and put it to work for them. MTW arms women (and enlightened men!) with the proven strategies, insights, and tools they need in good times and times of crisis. After a 34-year military career, Colonel Deb and husband Doug Adams embarked on the Duty, Honor, America Tour October 7, 2010. She drove their RV 26K miles as Doug bicycled 18,067 miles through all 50 states in one year in support of the U.S. military, veterans, and families. They continue to work with non-profits, businesses, andleaders to lift up communities. MentallyToughWomen.com "The better you get at handling stress, the easier it becomes to do insanely hard things and really love doing it." Here are some of the things we talked about on the show: · The dominant mindset towards stress and why is that important · The #1 problem ready to undermine the best intentions and efforts of leaders and managers · Warning signs should we look for that contribute to (the #1 problem you discussed earlier) · What role can leaders take to achieve greater success - no matter how much stress they face - and put stress to work for them -- Connect with Colonel Deb Lewis: Website LinkedIn Facebook Books published -- Connect with me: Facebook Instagram  LinkedIn

We laugh less as we age, but we can change that! The average baby laughs 300 times per day while the average adult laughs 20 times per day – according to work by Dr. Robert Provine, one of the first psychologists to study laughter. Just as we exercise for physical health, we can proactively engage with laughter for our mental and emotional health. Today's guest is Ida is the Chief Catalyzer & Founder of Ability to Engage, Inc. Ability to Engage helps brands develop marketing communications, product ideas, brand strategies (brand personality, equity, and architecture), and consumer segmentations. The A2E team also develops and facilitates innovation sessions, strategic meetings, and team effectiveness workshops. Clients include start-up companies, international government groups, and some of the world’s largest and most respected companies in brand and marketing such as Clorox, ConAgra Foods, McGraw Hill, Ogilvy, PepsiCo, Pfizer, Procter & Gamble, and Red Bull. In addition to running an international award-winning boutique consultancy, Ida is a happiness coach, inventor (7 patents), motivational speaker (including the TEDx stage), professor, board member, author and podcast host. She also enjoys getting people to find their “inner child” through laughter, as a certified Laughter Yoga instructor. Here are some of the things we talked about on the show: · What are some strategies to bring laughter to work? · What is laughter yoga? Understand you’re a “laughter yoga” instructor · What to recommend people that may feel uncomfortable laughing intentionally and without a prompt · What to recommend people that work on teams that feel bringing in more laughter may be viewed as unprofessional -- Connect with Ida Website TEDx Talk Self Help Journal Connect with me: Facebook Group Linked In Instagram Twitter

Having a strong business plan is something that most for-profit organizations overlook. Not many business owners begin with a clear plan or know how to make an effective one. Today, we are thrilled to have Dee Fretwell back as a guest on the show. Dee has been strategically planning and developing Operational systems of businesses across the nation since 1999. Fretwell’s business approach blends a straight-shooting communication style with a casual format that ultimately leads to a fun and efficient experience. Systematization and efficiency are at the top of Fretwell’s list of must-haves in any business and are also some of her favorite activities to do when working with companies who strive for bigger and better futures. Here are some of the things we talked about on the show: Business Plans: How Dee helps businesses map out a plan for funding Where else a business plan can come in handy (aside from marketing) How a business plan can help with determining pricing for coaches What makes a good business plan Where to start and what to do if you can’t afford yet to a hire support Dee’s services, how they differ, and other ways she helps businesses with their planning Start with the basics: Who, What, Where, Why, How -- Connect with Dee Fretwell LinkedIn Connect with me: Facebook Group Linked In Instagram Twitter

We are having conversations about accountability on the micro and macro levels. Whether it is about racial equity and inclusion,  healing childhood traumas, or figuring out how to move on as a team when you screw up on that major project. Being held accountable and holding others accountable is necessary but we haven't seen a whole lot of tools just yet. Today’s guest is Angie Nuevacamina. After serving her community as a small business consultant and seeing personal development issues play out in business and organizations, Angie Nuevacamina is now focused on educating, training, and developing those who are wanting to navigate a more socially aware world. Growing up in Detroit in a multiracial/Black family, then being able to travel the world, Angie has a deep understanding of the relationship of micro and macro and how one influences the other. A certified facilitator through the Gottman Institute, Angie understands relationships and the healthy dynamics that allow them to thrive. Whether working with those impacted by human trafficking, young professionals on the come up, enterprise-level teams committed to changing the culture, or parents wanting to do better, she has tools to help them on their way; on their nueva camina. Here are some of the things we talked about on the show: ● What made her choose to do this work ● What is making amends? ● What accountability is and why it is important to be accountable -- Connect with Angie Nuevacamina Website Instagram Connect with me: Facebook Group Linked In Instagram Twitter

Now more than ever people want to feel connected and appreciate the meaning of the things in their life. We have an amazing opportunity to use today's technology to share our stories and inspire others in a more powerful way. Today’s guest is Wendy Jensen, CEO/founder of Scandinavian Hearts. In 1938 Wendy's grandparents immigrated from Norway and Sweden to Ballard to become a commercial fisherman. Wendy has always been proud of her heritage and traditions growing up in a Scandinavian home. Wendy has always loved hearts. She's combined her experience in eCommerce and creative skills to build a business where she can share her love of hearts and Scandinavian heritage with the world. Each heart tells a story and provides a meaningful way for people to continue to keep their heritage alive. Here are some of the things we talked about on the show: Why Wendy started her business What her ‘hearts’ represent Why sharing stories of her culture is important What impact she hopes to have -- Connect with Wendy Jensen Website Instagram Connect with me: Facebook Group Linked In Instagram Twitter

How secured are you when it comes to sharing documents and personal information to your contractor? This episode is particularly important especially now that most people are working from home and will need to delegate work through the digital space. I talked about how important trust is as the foundation of your work relationship with your contractor. Also here are some things that I talked on the show: · Why good communication is important. · Non-disclosure and non-compete agreement. · Tools to use to keep all documents secured. · Background checks. There are a lot of things to consider when handing out information online and it’s always better safe to be sorry later. To safety and security, Riah -- Connect with me: Facebook Group Instagram Twitter

Building a business that meets your ideal lifestyle is the only way to live. Today’s guest is Kristine Schwartz. In this episode, Kristine discusses her three-step process for gaining clarity in where you want to go. Kristine Schwartz is a business coach, consultant & public speaker. She activates female, impact-driven brands to confidently build their strategic roadmaps and marketing plans in ways that are uniquely aligned to their greater purpose. Here are some of the things we talked about on the show: What made Kristine start Reinvent your Hustle The vision and why it’s such an important piece in helping clients gain clarity The three-step process that people can do on their own to get clear on their future. Once you have identified your vision, what's next? How does one make it a reality? -- Connect with Kristine Schwartz Website Free Vision Meditation Facebook Instagram Connect with me: Facebook Group Linked In Instagram Twitter

People with AD/HD are essentially brilliant. They think "out of the box" and are typically not risk-averse. This bodes well with being an entrepreneur. Yet, being an entrepreneur requires much "self discipline," which is not typically the strong suit of people with AD/HD brains. Today’s guest is Carol Williams. As a solo business owner, certified life & business momentum coach, and single mom of 2 teen boys, Carol knows the feeling like you will never catch up. After 18 years of experience in the design profession as a project manager, Carol struck out on her own in 2009. She started out combining her passion for psychology and her project management experience. What has resulted from this transition is a beautiful manifestation of her true self, empowering business owners to own their greatness. She helps those with AD/HD get out of their own way, to live the life of their dreams while having the business of their dreams. Her motto is, “If I can do it, you can too.” When she’s not powerfully serving her coaching clients, Carol speaks professionally and plays in the outdoors near her home in Sutton, NH. She loves art, design, and dancing. Here are some of the things we talked about on the show: Best time management strategy for people with AD/HD Best way for people with AD/HD to remember things How an overwhelmed person can stop procrastinating when he or she has AD/HD How to help people stop beating themselves up for past failures and not doing things the "right" way? -- Connect with Carol Williams Website Email Facebook LinkedIn Connect with me: Facebook Group Linked In Instagram Twitter