Personalization and Innovation in Healthcare Payments at Cleveland Clinic with Flywire

In this episode, Reed Smith, Chief Consumer Officer at Ardent Health, discusses how health systems can reduce friction in the patient journey, balance innovation with practicality, and use data and technology to create seamless, consumer-centered healthcare experiences.

In this episode, Dr. Stephen Parodi, Executive Vice President for External Affairs and Corporate Development at The Permanente Medical Group, discusses strategies to combat physician shortages, reduce burnout, and expand access to care through technology, team-based models, and policy innovation while preparing for major shifts in healthcare funding and delivery.

This episode, recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting, features John Talaga, EVP Healthcare at Flywire, Rob McDaniel, Senior Director of Revenue Cycle Management, and Keith Givelekian, Executive Director of Digital Business at Cleveland Clinic. The discussion explores how Cleveland Clinic and Flywire are partnering to modernize the patient financial experience through personalization, unified strategy, and innovation that prioritizes patient needs and caregiver efficiency.This episode is sponsored by Flywire.

In this episode, Haris Ackerman, Director of Integration and Strategic Operations at Virtua Health, shares how the system is improving patient experiences through integrated care, hospital at home programs, and innovative technologies like wearables and AI. He also discusses partnerships with academic institutions and offers leadership advice for emerging healthcare professionals.

In this episode, Sylvia Trent-Adams, President and CEO of the Institute for Healthcare Improvement, shares how IHI is helping health systems strengthen operations, integrate technology, and build resilient, patient-centered organizations. She also outlines her vision for advancing quality, safety, and workforce well-being in the decade ahead.This episode is sponsored by Institute for Healthcare Improvement.

In this episode, Dr. Gregg Nicandri, Chief Medical Information Officer at University of Rochester Medical Center, discusses how technology is transforming healthcare delivery. He shares insights on AI, ambient documentation, telehealth, and strategies for balancing innovation with clinician and patient needs.

In this episode, Samuel Pueringer, MHA, Senior Director of Retail Health Operations at Hartford HealthCare, shares insights into how the system is redefining patient access through retail, virtual, and hybrid care models, including innovative care kiosks at airports, and more.

In this episode, Dr. Brian Nwannunu, Orthopaedic Surgeon at Texas Joint Institute, shares insights on how AI, robotics, and digital health tools are transforming orthopedic surgery. He discusses the rise of outpatient procedures, smart operating rooms, and how technology is enhancing patient connection and surgical precision.

In this episode, Andrea Fisher, LCPC, Lead Clinical Therapist at Linden Oaks Medical Group, discusses Endeavor Health’s partnership with Naperville District 203 to bring counseling services directly into schools, improving access to care and promoting early intervention for students and families.

This episode recorded live at the 10th Annual Health IT + Digital Health + RCM Annual Meeting features Crystal Broj, Chief Digital Transformation Officer at MUSC. She shares how her team leverages AI and automation to streamline patient access, enhance engagement, and improve operational efficiency while maintaining strong governance and adaptability in a rapidly evolving digital landscape.