Bringing Magic Back to Customer Service

Ready to bring a little pixie dust into your customer service? In this episode, Dr. Steven Stein is joined by Louie Gravance, a former Disney leader, keynote speaker, and author of Service is a Superpower. They explore how storytelling can revolutionize your customer service strategy by focusing on empathy, human connection, and creating magical experiences that resonate with customers on an emotional level. Discover how to shift from a legacy model of customer service to one that is collaborative and emotionally engaging, turning customers into lifelong fans and employees into empowered service providers.Connect with Louie GravanceLinkedIn: https://www.linkedin.com/in/louie-gravance-20339423/Website: https://www.gravance.com/Book: https://www.amazon.ca/Service-Superpower-Louie-Gravance/dp/1645432645Learn More About MHSWebsite: https://mhs.com/Steven Stein: https://stevenstein.com/Customer Service AP: bit.ly/MHS-CS-AP

Should you be responsible for your employees' happiness? In this episode, Kim Ades, the owner of Frame of Mind Coaching, shares tips on creating happier workspaces. Kim dives into why happiness at work isn't just a perk, it's a game-changer. Happy employees will stick around longer, take fewer sick days, and morph into the company's biggest cheerleaders. Busting the myth that happiness is just a workplace distraction, Kim shows us it's actually the magic ingredient for building superstar teams.Connect with Kim AdesLinkedIn:https://www.linkedin.com/in/kimades/Website: frameofmindcoaching.comLearn More About MHSWebsite: https://mhs.com/Steven Stein: https://stevenstein.com/MHS’ Hardiness Resilience Gauge: https://bit.ly/MHS-HRG 

Get ready to set sail because today’s episode is with the Learning Pirate, Lauren Waldman!Lauren is an expert at helping organizations upskill using the power of neuroscience. Upskilling and re-skilling are buzzwords in the industry right now, but is it time they walk the plank? We uncover the hidden treasures of neurocognitive science that can transform your crew into lifelong learners ready to tackle any challenge. Set sail with us and discover how to keep your office shipshape and your staff eager to learn, no matter what new technology or trend looms on the horizon!Connect with Lauren WaldmanLinkedIn: linkedin.com/in/lauren-waldman-learning-pirateWebsite: https://www.learningpirate.com/Learn More About MHSWebsite: https://mhs.com/MHS’ Emotional Intelligence Tool EQ-i®  2.0- https://bit.ly/MHS-EQi Steven Stein: https://stevenstein.com/

From Gen Alpha to the Baby Boomers, are generations really that different from one another? We are currently working with six generations in the workforce, and it turns out we might have a lot more in common than you might think! Heather McGowan is a Strategist and Keynote Speaker who specializes in the future of work, and she joins Steve to answer our burning questions about generational differences in the workplace. She shares that if we want to build a multigenerational office, purpose-driven employment, empathy, and human-centered leadership need to be at the center of your organization. Connect with Heather McGowanLinkedIn: in/heathermcgowanWebsite: heathermcgowan.comBook: The Empathy Advantage and The Adaptation AdvantageYouTube: youtube.com/@heatheremcgowanLearn More About MHSWebsite: https://mhs.com/Steven Stein: https://stevenstein.com/MHS’ Emotional Intelligence Tool: https://bit.ly/MHS-EQi Change Style Indicator: https://bit.ly/MHS-CSI  

Ready to level up your office? It’s time to gamify your workplace!Yu-kai Chou, Author and International Keynote Speaker on Gamification and Behavioral Design, shares his expertise on how gamification can transform your office. As the Founding Partner and Chief Creation Officer of The Octalysis Group, he explains how gamification is not only a powerful motivator but also a tool to help your team develop skills like problem-solving, teamwork, and emotional intelligence.Connect with Yu-Kai ChouLinkedIn: https://www.linkedin.com/in/yukaichou/Website: https://yukaichou.com/Book: https://yukaichou.com/10k-hp/Learn More About MHSWebsite: https://mhs.com/MHS’ Emotional Intelligence Tool: https://bit.ly/MHS-EQi Dr. Steven Stein: https://stevenstein.com/

Great minds may think alike, but that doesn't mean they all work the same way. When you start to feel yourself falling behind at work, advocating for yourself can be challenging, especially if you're grappling with ADHD.In this episode, Dr. Steven Stein and ADHD and executive Coach Cathy Rashidian explore the world of ADHD in professional environments. From dispelling common myths to providing practical strategies, they offer an empathetic perspective on embracing neurodiversity for a workplace that's not only more innovative but also more inclusive.Connect with Cathy RashidianLinkedIn: in/cathyrashidianWebsite: readysetchoose.comLearn More About MHSWebsite: https://mhs.com/MHS’ Emotional Intelligence Tool: https://bit.ly/44xTYMM Steven Stein: https://stevenstein.com/

As a manager, recruiting talent for your organization can feel like a chore. There is a lot that goes into the process, and it’s common to find someone that is a perfect fit on paper but seems like a total mismatch with your team’s dynamic. So how can we find the perfect match between candidates and company culture?In this episode, Dr. Steven Stein discusses the most common challenges in recruitment with Drew Bird and Carlos Cadogan, experts in talent selection and development. They explore how to revolutionize the hiring process by prioritizing a people-centered approach, navigating internal bias and utilizing tools like emotional intelligence assessments. Connect with Carlos CadoganLinkedIn: in/carlos-cadoganConnect with Drew BirdWebsite: drewbird.comLinkedIn: in/drewbirdLearn More About MHSWebsite: https://mhs.com/MHS’ Emotional Intelligence Tool: https://bit.ly/44xTYMM Steve Stein: https://stevenstein.com/

Feeling disconnected from your coworkers? It might be more than just a Wi-Fi issue. Creating a vibrant community at work means going beyond the usual office perks. Whether you're remote or in person, every team member should feel valued! Heather Younger is an expert in workplace culture, and she joins us to share actionable tips for boosting your active listening skills and fostering a more inclusive and supportive environment at work.More on Heather YoungerWebsite: https://heatheryounger.com/Books: https://heatheryounger.com/books/LinkedIn: https://www.linkedin.com/in/heatherryounger/Learn More About MHSWebsite: https://mhs.com/Steve Stein: https://stevenstein.com/Pearman Personality Integrator®: https://bit.ly/3WvIgAG Pick Up Your Copy of Hardiness: https://www.amazon.ca/Hardiness-Making-Stress-Achieve-Goals/dp/1119584450

Welcome to Season 2 of Work Therapy! Join our host, Dr. Steven Stein as he sits down with guests to discuss ways you can turn your office into a place where your employees thrive. This season we talk on the ups and downs of workplace happiness, gamification, recruitment and more! We get it, work can sometimes suck, but it doesn’t have to. So make sure to subscribe now and let's make work suck a little less together!

How do you approach emotional intelligence in your workplace? Is the rest of your team on board with that approach? You won’t have a lot of luck building out an emotional intelligence program with your team if you don’t share a common understanding of how to work on emotional intelligence together and why it matters.If you’ve been trying to incorporate these new ideas within your team and they still don’t seem to get it, the trick may be letting them figure it out for themselves. In this episode of Work Therapy with Dr. Steven Stein, we chat with Denny Faurote, founder of The Faurote Group. He is a professional trainer, consultant and executive coach with a background in MHS’ Emotional Quotient-Inventory 2.0® (EQ-i 2.0®). We discuss emotional intelligence (EI) and how we engage with the concept of EI meaningfully in the workplace. Have feedback about this episode or want to learn more about the EQ-i 2.0®? Get in touch with MHS: https://storefront.mhs.com/collections/eq-i-2-0?utm_source=podcast_feed&utm_medium=podcast&utm_campaign=ta_eqi2_podcast_20230524