The Essentials: Building and Repairing Trust

Register for a lively four hours with the Amys, their guest experts, and fellow fans of the show. Dorie Clark will talk about working with the ambition you’ve got right now; Ruchi Sinha building teams’ trust in you as a leader and in one another; and Lily Zheng, on where we are now with DEI and where they’d like to see organizations go from here. We’ll end with an advice hour, where Amy B and Amy G answer audience questions about leading a team, dealing with conflict, negotiating, or whatever else comes through the chat.

If you’re in a leadership role, or any role where you are outspoken and visible, chances are that at some point people are going to criticize you, sometimes fiercely, sometimes publicly. Are you ready for that? Two women who’ve felt the heat because of decisions they’ve made or arguments they’ve put forward—or simply because of who they are—reflect on the ways they’ve steeled themselves and dealt with the fallout. Listening to them recount how they responded to fierce criticism will hopefully help you think about how you might respond, both when you see it coming and when you don’t.

We all need to set boundaries, even in the most structured jobs, because work has its way of encroaching on the rest of our life. Ashley, a senior analyst for the federal government, recently shifted to a schedule that helps her do her most important work and have some alone time before her family gets home. Now she’s trying to figure out how to further minimize interruptions, deal with slow and busy stretches, and get out of unproductive meetings. Amy G and executive coach Melody Wilding talk through adjustments Ashley can make and things she can say to achieve those goals. They also offer strategies for how to communicate your new limits with colleagues and how to hold the line when your boundaries inevitably get tested.

Trust smooths the way for collaboration, conflict resolution, and influencing. But how do you build this asset? And how do you repair it when you’ve missed a series of important deadlines or otherwise messed up? Organizational psychologist Ruchi Sinha talks with a listener who’s struggling to restore skeptics’ confidence in her and her team. Ruchi shares the three elements of trust and how to convey each one. She also offers advice on what to do if you’ve failed to acknowledge a broken promise and how to communicate practically when confidentiality prevents you from being totally transparent.

Executive presence is a mix of gravitas, communication skills, and appearance. But what does that look and sound like in practice? To help a fully remote insurance underwriter think through ways she can act like a leader, we bring in a role model of hers and an expert in strategic communication.

Is there any way to know for sure whether something that someone did—or neglected to do—is rooted in sexism? When is confronting that person worth it? And if you’ll never know what drove their actions, how do you make peace with the uncertainty? Amy G talks through these questions with two professors who study perceptions and gender stereotypes.

It’s a question that so many of us are grappling with. Should I quit corporate life and pursue my passion project? Today in this episode from our colleagues at New Here—HBR's podcast for young professionals—we’ll help you think through the possibilities and trade-offs, as we learn from one woman’s experiences leaving corporate life to build her own business. You’ll learn which of her fears were warranted, how she battled loneliness, managed her money, and whether or not she is actually happier working for herself.

Eight women who’ve been on boards share how they landed a seat, gained confidence in the role, and found unexpected personal and professional benefits in the work. We hope their perspectives and advice will encourage you to consider trying it yourself some day. Ellen Zane, who runs a Harvard workshop for women interested in board work, gives further insight based on her deep experience as a director for nonprofits and private and public companies.

What if one of your first assignments at a new job was to fire people? What should you do if the person leading a project you’re on isn’t giving clear direction, demands that you work nights and weekends, bristles at your feedback—and leadership tells you to fall in line? These are two of the five situations that Amy B and Amy G talk through in this episode. They offer advice to the women who wrote in with their questions, with the hope that it will help them and anyone who’s been in a similar situation, or might be one unfortunate day.

Liz Fosslien believes “the future of work is emotional.” The Amys revisit our 2020 conversation with her and fellow organizational consultant Mollie West Duffy about the good that can come from being vulnerable with colleagues, and Fosslien returns to reassess where the line between vulnerability and oversharing is today.